Loop Hold Display - Toshiba Strata DK14 General Description Manual

PC Attendant Console
PC Attendant Console Features

Loop Hold Display

The loop hold display area on screen shows held calls waiting for assistance, either on a supervised
or released loop basis. Supervised loop operation retains a transferred call in the loop display area,
enabling the Attendant to visibly monitor it, or re-enter the conversation. Release loop operation
briefly displays the held call in the loop display area, while it is being transferred and until it is
answered by the station receiving the transferred call, at which time it disappears from the loop
hold display area.
A reminder note can be entered for a call with the name field displayed in the Loop Hold. This can
be used to remind the Attendant who is holding or who they are holding for (see the Reminder
Notes feature for more details).
The amount of time each call has been on hold is also displayed in the loop hold area. If the call is
not answered within a preprogrammed time period, the call is recalled with a ring indicator, and
the recall information is shown in the incoming call display area on the screen.
Benefits
Provides the status of holding calls to the Attendant. The timer display serves as a reminder of
calls needing attention, so the Attendant can provide better service to callers. The recall function
provides an automatic reminder so the holding callers are not forgotten.
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System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
Strata DK Feature Description 5/99