Incoming Call Statistics - Toshiba Strata DK14 General Description Manual

Incoming Call Statistics

Incoming call statistics are collected by the PC on incoming calls received at the console.
Information included is number of calls received per hour, total talk time (in seconds) per hour,
total waiting time (in seconds) in queue per hour, and maximum number of calls in queue each 15-
minute interval. The data is stored on disk for display or printing. This information can be
displayed on the console screen or sent to an attached printer from selections available on the
Menu bar.
The call statistics information can be displayed or printed for any of the following time periods:
hourly, daily, weekly, or monthly (up to 2 months data stored). The top of the display/report
indicates the time frame used to compile the information.
This built-in capability is only designed to collect a few basic statistics. A separate, more complete
Call Accounting application would be required for more extensive data collection and reporting.
For example, the console can send the data to a separate call accounting application also resident
on the same computer.
If the PC is running a separate call accounting application, in addition to the Attendant Console
application, the PC can temporarily exit Attendant Console mode and enter Call Accounting mode
using the Windows Alt-Tab command. The Attendant can easily toggle back and forth between the
call accounting application and the Attendant Console application using Alt-Tab on the keyboard.
If a call rings to the console when the PC is in Call Accounting display mode, an interrupt
capability may or may not immediately switch back to console mode to answer the call, depending
upon the setting of the Auto Incoming option.
Benefits
Evaluates traffic patterns and call answering requirements, so a more expensive call accounting
package is not required for simple statistical gathering applications.
Strata DK Feature Description 5/99
PC Attendant Console
PC Attendant Console Features
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
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