Acd Help - Toshiba Strata DK14 General Description Manual

Digital business telephone solutions

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Automatic Call Distribution

ACD Agent Features

ACD Help

This feature enables an ACD Agent to call the Supervisor position for assistance. Pressing the

ACD Help button, while in the talk state, automatically places the current ACD call on hold and

initiates an assistance call to the Supervisor position. As soon as the Supervisor answers the call,

the Agent may establish a three-way conversation or may talk privately with the Supervisor, and

then return to the caller, or transfer the call to the Supervisor.

ACD agents can quickly and easily get supervisor assistance when they need it.

System Availability

Standard on Strata DK424 with ACD except

those with RCTUA processors

Strata DK Feature Description 5/99

Table of Contents

Strata dk40i K424 Strata dk424