Busy Lamp Field (Blf) - Toshiba Strata DK14 General Description Manual

Busy Lamp Field (BLF)

The BLF on the screen displays the busy/idle status of stations so the Attendant can see who is
busy or idle at a glance. The BLF data is displayed in the directory area of the screen either with or
without station users' names. The choice of display options is set by the console Attendant.
Benefits
Enables quick identification of station status (busy and idle) and provides faster service. The
Attendant can immediately inform the caller that their party is not available or route the call to
another station. It saves the Attendant time by only handling the call once, rather than a second
time if it recalls after being transferred to a busy station.
Strata DK Feature Description 5/99
PC Attendant Console
PC Attendant Console Features
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
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