General Features - Toshiba Strata DK14 General Description Manual

Automatic Call Distribution

General Features

Each sub-supervisor PC needs to be on with the Insight DK Plus application fully functioning
while the monitored ACD groups are active to continually collect the real time data needed to
display complete information for each shift. This is not required for reports generated by sub-
supervisor PCs because reports are generated from information from the master PC.
inView Client
Hardware
Pentium® PC - minimum 133 MHz
16 MB minimum memory (Windows 95/98) and 32 MB (Windows NT 4.0)
Network Interface Card running TCP/IP and NetBEUI
Software
Dedicated PC: Windows 95 (A, B or C version only) or Windows 98
Shared PC: Windows NT 4.0 SP3
System Functionality
The ACD MIS software is designed with a high degree of flexibility to suit the needs of a wide
range of call centers. The sophistication of the product can be hidden until the call center manager
is ready to take advantage of the enhanced capabilities of the MIS. To give even more flexibility,
there are two variants of the ACD MIS software, with a simple upgrade path between them:
The entry-level product is called "Insight DK."
The enhanced product is known as "Insight DK Plus."
General Features
The following lists features which are provided by Insight and Insight DK Plus.
License Options
There are a number of options available with both products with respect to sizing, wallboards and
sub-supervisor positions. These options are controlled by the software protection (license key)
system and the user license.
Sizing
Both products may operate up to 256 agents, with 256 extensions and 200 lines. Up to 500 groups
and 100 supergroups are supported. Both products allow up to 100 account codes.
Electronic Wallboards
Wallboards are supported by Insight DK and Insight DK Plus. Up to six wallboards may be
connected to each supervisor position. Wallboard drivers supplied are compatible with the
Shorekarn Messagemaker and a range of Spectrum Inc. wallboards, including:
Shorekarn Messagemaker 2 x 16
Spectrum 215C 1 x 15
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Strata DK Feature Description 5/99