Reminder Notes - Toshiba Strata DK14 General Description Manual

Reminder Notes

The Attendant has the option of entering a reminder note for an incoming call that is about to be
transferred or placed on hold. The note is typically the name of the calling and/or called party. This
note is displayed on hold calls in the Loop Hold display area, and in the message window
whenever the call recalls to the console.
The reminder note is typically used to remind the Attendant who is holding or who they are
holding for if the Attendant has to handle the call a second time. This secondary handling usually
results from a transferred call recalling to the Attendant, or if the call has been on hold waiting for
a page pickup and recalls to the Attendant. This makes it quick and easy to offer alternative call
processing without having to start over with the caller.
Benefits
Enables a more personalized response to the caller when they have been put on hold, parked, or
transferred. The Attendant can be reminded of who is calling and from whom they are holding
when the call recalls to the Attendant. This saves time for the Attendant, because they don't have
to ask a second time for whom the call is. It also gives the caller better service.
Strata DK Feature Description 5/99
PC Attendant Console
PC Attendant Console Features
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
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