Toshiba Strata DK14 General Description Manual page 466

Automatic Call Distribution
Insight DK Plus
Insight DK Plus Real Time Displays
The following real time windows are available:
Over 200 different parameters can be shown using the Large Character windows.
Three different types of status displays:
Agent
Line
Extension
Four different types of statistics displays:
Agent
DID
Extension
Line Group
There are also two different types of graphical displays:
Wait Time
Calls in Queue
These displays may be configured to report on individual devices, device groups or on a
supergroup (groups of groups). The only limit to the number that can be shown at one time is the
size of the screen and the size of each window. Four real time templates may be created and saved
at any time.
Figure 24
In addition to being viewed on the screen and being printed, reports may be saved. Reports may be
exported as text files and database call records may be exported to Microsoft Open Database
Connectivity (ODBC) compliant databases with 16-bit drivers.
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Figure 15 shows sample Real Time Displays with graphs.
Sample Real Time Display including Graphs
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