Pbx Calls - Toshiba Strata DK14 General Description Manual

Digital business telephone solutions

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PBX Calls

A PBX call is any incoming call (direct, transferred, forwarded, etc.) to the Agent's ACD Call DN

button (not to the ACD group number). A PBX call is also any outgoing call placed from the

Agent's ACD Call button. When on a PBX call, an Agent cannot receive ACD calls. When on an

ACD call, an Agent cannot receive PBX calls.

Enables making and receiving non-ACD calls in addition to ACD calls. PBX calls are reported on

MIS reports in addition to ACD calls.

Strata DK Feature Description 5/99

Automatic Call Distribution

System Availability

Standard on Strata DK424 with ACD except

those with RCTUA processors

ACD System Features

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Strata dk40i K424 Strata dk424