Pc Attendant Console (Dk-Pcatt) - Toshiba Strata DK14 General Description Manual

PC Attendant Console (DK-PCATT)

Operators can process a heavy load of incoming calls quickly and efficiently using the Strata DK
PC Attendant Console for Microsoft Windows. The console is not available for the RCTUA
processor, DK40i or DK14. The console consists of the following items:
Custom keyboard (DK-PCATT-KB)
Handset and cradle (RATHC)
Attendant Console Interface Unit (RATI) connected to an RATU PCB
Special Toshiba-proprietary software
The following customer-supplied items are needed:
An IBM-compatible personal computer (PC) with a 1.44 floppy disk drive and an additional
COM port to attach to Toshiba RATI PCB
Windows 3.1 software, or higher
Color VGA monitor
Windows graphics acceleration
Mouse
Note Minimum requirements for the PC are a 100MHz Pentium
(for Microsoft Windows 3.1) or 32MB of RAM for (Windows 95), and 200MB hard drive.
The application uses up to 20MB on the hard drive. A tower PC, placed on the floor, is
recommended over a desktop type for visibility. An internal or external modem is
recommended with a third COM port.
The system supports up to four attendant consoles. Multiple consoles automatically sharing
incoming call load on a call-by-call rotation basis. Features such as Overflow, Position Busy
Mode, and Interposition Call Transfer add to the efficiency of multiple console applications.
Although designed to be a dedicated console, the PC can also be used for other Windows
applications and serve as a multi-purpose work station.
The main screen, shown below, changes according to the status of the console.
Strata DK General Description 5/99
Stations and Peripherals
PC Attendant Console (DK-PCATT)
® computer with 16MB of RAM
57