Assistance From Busy Supervisor - Toshiba Strata DK14 General Description Manual

Automatic Call Distribution
ACD Feature Interaction

Assistance From Busy Supervisor

If a Supervisor telephone is busy and has an idle PhDN button (up to four PhDN buttons are
available) and the Busy Station Transfer/Busy Station Ring feature option is enabled on the Agent/
Supervisor telephones, an Agent can still ring the Supervisor telephone for assistance.
Benefits
Provides the Agent a means to get the Supervisor's attention for assistance, even when all the DNs
on the Supervisor's telephone are in use.
320
System Availability
Standard on Strata DK424 with ACD (some
station feature operations are altered when
activated as an Agent or Supervisor station)
Strata DK Feature Description 5/99