Computer Telephony Integration (Cti) - Toshiba Strata DK14 General Description Manual

Features
System Features

Computer Telephony Integration (CTI)

CTI combines the capabilities of the Strata DK digital business telephone system with custom
functionality provided by computer applications. This can be provided through the Digital
Telephone Integrated PC Interface.
Digital Telephone Integrated PC Interface
A Toshiba 2000-series digital telephone can be connected to a PC. This can be used for both
routine data switching simultaneous voice and data applications, and for more robust CTI
applications.
The connection is made with an RS-232 cable from a communication port on a PC to an RS-232
port on the digital telephone. The RS-232 port is provided by equipping the digital telephone with
an integrated PC Interface Unit (RPCI-DI). This optional unit replaces the normal telephone base
and equips the telephone for simultaneous computer-telephone interface and voice/data features.
Data switching applications enable users to make data calls to printers, PCs, and other data
devices. Users can also make voice calls using PC directory dialing software, without the need for
a modem or an additional outgoing line.
The system can be programmed with one to four security groups, and can restrict calls between
groups. It can also support modem pooling and printer sharing.
For CTI applications, digital telephones interface to a PC that runs the application software using
the Microsoft Telephone Application Programming Interface (TAPI), to provide customized
functionality. The PC must run Microsoft Windows software.
Any TAPI-enabled PC software is compatible with Strata DK systems. The most common types of
application are database look-up and pop-up screens that provide information on the calling party.
From a Strata DK system, Caller ID, ANI, DNIS and call processing information can be passed
from the digital telephone to the application computer.
StrataLink
The Strata DK can interface with computer applications that conform to Microsoft Windows TAPI
format. The Toshiba StrataLink Telephony Service Provider Interface (TSPI) software enables the
Strata DK to communicate with TAPI applications. StrataLink TSPI software is bundled with the
RPCI-DI in the form of a 3-1/2" IBM-compatible disk.
StrataLink software greatly enhances the use of the basic TAPI interface, enabling you to
customize the call-control functions of your PC application, including:
Select how the PC application responds to the next call event – StrataLink can accept call
events from the telephone, apply call handling rules and conditions, and invoke actions in a PC
application.
Handle multiple telephone calls – Most TAPI compatible applications can only handle one
call at a time because they only respond to a ringing line for Caller ID database lookup and
screen display. StrataLink enables the application to respond to multiple calls and events that
capture Caller ID and generate screen displays. It also displays transferred calls and
reconnections to held calls. The display can be delayed until after the current call or for a
programmed amount of time.
Handle multiple PC applications from the same telephone – Incoming calls can activate
actions in different applications, depending upon the type of call.
For example, you can generate "customer database" application screens of callers on your
regular directory numbers, use "help desk" application software generated from ACD calls,
and have your pager beep with Caller ID when you are away from your desk. Different
applications can be assigned to work on specific buttons on your telephone, or on all buttons.
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