Toshiba Strata DK14 General Description Manual page 179

Table 6 ANI, Caller ID, and DNIS Routing Destinations
Routing Destination
Individual Primary/Secondary/Phantom Directory
Number
CO Line or pooled line buttons
Individual Distributed Hunt (DH) Group
Individual Automatic Call Distribution (ACD)
Groups
Remote Maintenance/Administration (M&A)
Modem
System external Page (Tie lines, private network
lines only)
System night bell or night ringing over external
Page
Intercept destination (station console
announcement) applies to DID line types only
External telephone network numbers
Voice mail box/Auto Attendant device
1. DNIS calls can be received independently or simultaneously with ANI "calling number" digits.
2. Not supported by DK14.
Computer Applications
For computer applications, ANI digits are sent to an individual PC connected using an Integrated
PC Data Interface Unit (RPCI-DI). It enables pop-up screens on the PC that provide information
regarding the calling/called party before answering and during the call.
Benefits
Provides instant information about the person calling to the station user and expedites call
handling by shortening the length of the telephone call. Most of the information that the caller
would have to provide is already available to the call taker.
Abandoned call information is available so station users know the telephone number and time/date
of the last call, even if the caller hung up without leaving a message. This provides better service to
callers and is a big productivity boost to call takers.
Strata DK Feature Description 5/99
Caller ID
ANI Line
Calls
Calls
X
2
X
X
X
X
X
X
X
DNIS
Tie & DID
Line Line
Line Calls
1,2
Calls
X X X
X
X X X
X X X
X X X
X
X X X
X X
X X X
X X X
Features
System Features
2
Ground /
Loop Start
2
Line Calls
X
X
X
X
X
X
X
X
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