Feature On-Line Help; Feature Prompting With Soft Keys; Flexible Programmable Buttons; Headset Operation - Toshiba Strata DK14 General Description Manual

Features
PC Attendant Console Features

Feature On-Line Help

On-line Help provides feature instructions at the touch of a button or a click of the mouse. It
functions the same as other Windows PC applications. On-line Help provides more details than the
Soft Key feature prompts. For even more detailed explanations and instructions, refer to the Strata
DK PC Attendant Console User Guide.

Feature Prompting with Soft Keys

Feature Prompting with Soft Keys provides access to various console features. On-screen
instructions and Soft Key functions change according to the state of the Attendant Console.
Examples are:
Sending a message waiting indication to a station
Breaking into an ongoing conversation
Performing a transfer, conference, or voice page

Flexible Programmable Buttons

There are 16 flexible buttons on the display screen which can be programmed with a variety of
feature assignments, trunk access, or as Incoming Call (In) buttons.

Headset Operation

In addition to the handset, the console can be used with a headset. The headset can be plugged into
the RATI attendant console interface unit.

Hold Button

When the Hold button is selected, the current call is placed on hold. If the call is not answered
within a preprogrammed time period, the Attendant is reminded by an on-screen ring indicator.

Hold Timer Display

The timer information screen shows the amount of time each call has been on hold. This serves as
a reminder for the Attendant, ensuring that the held calls will not be ignored or forgotten. Also, the
color indicates whether the call is on Hard Hold, Consultation Hold, Supervised Hold, or
Emergency Call Hold.

Incoming Call Identification

This feature enables selective answering of all categories of calls to the Attendant (internal [DN],
transferred, park recall, hold recall, transfer recall, emergency, operator, and incoming CO for all
16 CO line groups). The Attendant can select and answer calls in the incoming call display area,
instead of using the Answer button. Thus, the Attendant can override the FIFO or priority order
established by the Answer button and the Answer Priority feature.

Incoming Call Statistics

The DK-PCATT collects incoming call statistics, such as the number of calls received per hour,
total talk time (in seconds) per hour, total incoming talk time per hour, total waiting time (in
seconds) in queue per hour, and the maximum number of calls in queue each 15-minute interval.
The data is stored on disk for display or printing. Today's data can be displayed on screen and the
previous day's data can be printed.
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