Neopost IS-5000 Operator's Manual page 270

3. Hold the handle opened and push down on the inside blue lever to unlock the Base
compartment.
4. Pull the Base compartment towards you.
5. Remove jammed envelopes.
Paper Jamming in the Feeder
This occurs when envelopes become blocked in the mail path of the Mixed Mail Feeder.
Possible cause
11
• The item is too thick.
• The size of the item is incorrect.
• Too many envelopes are on the Feeder
Deck.
• Envelopes are not properly stacked in
the Feeder.
• Sealing is ON while feeding sealed
envelopes.
• The thick/thin lever is in the wrong po-
sition.
264
Action
1.
Clear the Feeder as indicated below.
2.
Correct the cause indicated in the left
column:
- Mail sizes: see
on page 277 .
- Envelope stack height: 7 3/4"
max.
- Envelope stacking: see
Mixed Mail Feeder
1.
Feed sealed envelopes only with sealing
OFF.
2.
Check that sealed envelopes are prop-
erly sealed at the leading edge. En-
velopes not completely closed may jam.
Adjust as necessary.
Mail Specifications
Using the
on page 91 .