Neopost IS-330 User Manual
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Neopost IS-330 User Manual

Mailing systems with imeter postage meter
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See also: Installation Manual
IS-330/350
MAILING SYSTEMS
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Summary of Contents for Neopost IS-330

  • Page 1 IS-330/350 MAILING SYSTEMS wi wi wi wi wi t t t t t h iM h iM h iM et et et et et er er er er er h iM P P P P P os os os os os t t t t t age M...
  • Page 2 Milford, CT 06461 Customer Service Helpdesk: 1-800-259-2678 Ordering Neopost Supplies: Genuine Neopost supplies help keep your equipment running smoothly and efficiently. We’ve made it easy to order supplies for your Neopost equipment. Online: Go to our website at www.neopostinc.com and click on NeoShop...

  • Page 3: Control Panel

    CONTROL PANEL (see manual section 2.3)

  • Page 4: Table Of Contents

    Table of Contents Read this First What you will Find in this Manual ...............3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Accessories ......................15 Control Panel Features ..................17 Connections .....................20 Power Management ..................22 Processing Mail Choosing a Type of Stamp ................27 Preparing and Starting your Work Session ............29 Processing [Standard] Mail ................35 Printing [Received] for Incoming Mail ..............44...
  • Page 5 Counter Data ....................95 Postage Data ....................97 Funds Data ......................99 Account Data ....................101 System Data ....................105 Online Services Online Services Overview ................109 Connecting to Online Services ...............110 Uploading Statistics ..................114 System Online Services .................115 eConfirmation Services ..................116 Configuring your Mailing System Settings Overview ..................125 Logging in / out as the Supervisor ..............126 Changing the Display Language ..............128...
  • Page 6 10.3 Cleaning the Mail Path .................188 10.4 Maintenance Processes ................190 Troubleshooting 11.1 Paper Jamming ....................195 11.2 Weighing Problems ..................196 11.3 Diagnostics and System Data ..............197 Specifications 12.1 Mail Specifications ..................203 12.2 Recommended Operating Conditions ............205 12.3 General Specifications .................206 12.4 Operating Specifications ................207...

  • Page 8: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will Find in this Manual ........3 Safety Requirements .............6 How to Disconnect your Mailing System ............9...

  • Page 10: What You Will Find In This Manual

    What you will Find in this Man- Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
  • Page 11 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING : indicates a human safety hazard. ATTENTION : brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE : remark that explains different scenarios or situations.
  • Page 12 Weighing Platform (Scale)

  • Page 13: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage (110V – 60Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
  • Page 14 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 15 Telephone and LAN Connections Your system uses a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate PC. To prevent damage to equipment, do not confuse telephone jacks that connect to the modem and LAN connectors that are bigger: Analog phone (4 wires) Network/PC LAN (8 wires)
  • Page 16 Disconnecting your Mailing System How to Disconnect your Mailing System First switch your Mailing System to OFF mode (see How to Turn the Mailing System to OFF Mode on page 23 ). Only unplug the power cord when the Mailing System is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dry out and become unusable.

  • Page 18: Meet Your Mailing System

    Meet Your Mailing Sys- Get to know your Mailing System in this section. System Layout ..............13 Accessories ................15 Control Panel Features ............17 Connections .................20 Power Management .............22 How to Turn the Mailing System to Sleep Mode ..........23 How to Turn the Mailing System to OFF Mode ..........23...

  • Page 20: System Layout

    System Layout System Components Feed Table Beginning of mail transport path. Weighing platform Measures weight of mail pieces (optional). Prints envelopes (or labels) and controls the Mailing Base System. Jam release handle Allows you to remove jammed envelopes or labels. Moistener (option) Provides water to seal envelopes.
  • Page 21 Inside System Base Postal Security Device Postage meter. (PSD) Cover Lift by front side to open. Ink Cartridge Prints the postal imprint on envelopes.

  • Page 22: Accessories

    Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailingrelated reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.
  • Page 23 Barcode Scanner (option) This scanner is used: • to identify accounts through barcodes • to scan tracking numbers on mails and send them to postal server...

  • Page 24: Control Panel Features

    Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Ad die Indicates that an ad die (slogan) will be printed. Date Displays the date that will be printed. Imprint Memory Displays selected imprint memory when applicable.
  • Page 25 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. Navigation Ar- Navigate up or down in lists or menus. rows SHORTCUT KEYS Funds Accesses funds management (including adding funds).
  • Page 26 Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc ABC2 2ABC...

  • Page 27: Connections

    Connections Connectors Your Mailing System has an Universal Serial Bus (USB) port that allows you to connect to a modem, printer or other USB memory key. Arrangement Power Connector To wall socket LAN Port To software applications on a PC (option) 2 USB Ports To modem, memory device or printer...
  • Page 28 Connection Diagram To customer services and/or accounting software on a LAN Port PC (option) USB Modem To Telephone cable Telephone Cable To wall socket (analog telephone line) Wall Socket Power Source Power connectors Power connectors are shown in section Connectors on page 20 .

  • Page 29: Power Management

    Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star®...

  • Page 30: How To Turn The Mailing System To Sleep Mode

    How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green : the Mailing System is awake and ready for use. Amber : the Mailing System is in Sleep mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the machine.

  • Page 32: Processing Mail

    Processing Mail This section describes how you can run mail: choose a type of stamp, select a rate and weighing method, activate sealing and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Stamp ..........27 Preparing and Starting your Work Session ......29 How to Sort Mail .....................30 How to Log in and Start a Work Session ............31...
  • Page 33 How to Reset Batch Counters ................65 How to Count Mail pieces by Weighing ............66...

  • Page 34: Choosing A Type Of Stamp

    Choosing a Type of Stamp Customizing Your Stamp When processing mail you will be required to select the'Type of stamp ' you need. For example, you can select “Standard” to print postage, or “Received” to print the date on incoming mail, or “No stamp” for seal only applications. For each 'Type of stamp' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
  • Page 35 • Rate Applying postage to outgo- [Standard ] ing mail • Weight (Processing [Stan- • Date format dard] Mail on page • Text (optional) 35 ) • Ad die (optional) • Print offset (optional) • Print date and/or 'Re- Printing 'Received' or the [Received ] ceived' date on incoming mail:...

  • Page 36: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session In this section This section recommends a list of preparation steps you should perform to help you run your mail efficiently. Mail preparation involves: • Sorting mail by type and task , to make processing faster (Sorting Mail by Type and Task on page 29 )

  • Page 37: How To Sort Mail

    How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type See table Outgoing mail with different postage types Standard postage Date to correct Amount to correct Incoming mail Mail to seal only .

  • Page 38: How To Log In And Start A Work Session

    How to Log in and Start a Work Session To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard] . Login Screen Account Screen Home Screen [Standard] : If this screen is displayed, no other step is required to navigate through the system.
  • Page 39 Find your account quicker: instead of using up and down arrows, type the account number or use a barcode scanner. To type letters instead of figures using the keypad, press the corresponding key several times in a row like a cell phone. (Example : To have “N”...

  • Page 40: How To Change The Current 'Type Of Stamp

    How to Change the Current 'Type of Stamp' Once you are logged in as user: Either: Press and type 1 Press > Customize stamp The Customize stamp screen is displayed. Select Type and press [OK] . The Type of stamp screen is displayed. Select the type of stamp in the list (and press [OK] if you have used the up/down arrows).
  • Page 41 Frequently Asked Questions System check list: Do I have enough postage? Look at the funds counter at the bottom of the screen, Press and enter 1 to check your funds balance. To add funds, see How to Add Funds to the PSD (Meter) on page 72 .

  • Page 42: Processing [Standard] Mail

    Processing [Standard] Mail This section describes how to process [Standard ] Mail: • Applying postage using different rates • Re-dating mail See also • About the use of the Type of stamp, see Choosing a Type of Stamp on page 27 . Applying Standard Postage Setting the Postage The procedure below outlines steps in a recommended sequence to process your mail.
  • Page 43 Check or change the type of stamp (if you are not in [Standard ] mode Press to access the Customize stamp screen: The type of stamp is indicated on line 2 of the screen. To change the type of stamp , select the Type line, press [OK] and then select [Standard ] in the Type of stamp screen, and press [OK] .
  • Page 44 Select a rate and add services . Press to open the Rate selection screen. Type a rate number to select a rate or display new rate options Select Rate History to choose a recently selected rate. Press 8 to select the Rate wizard and choose rate options in lists (includes rates not shown on rate selection screen).

  • Page 45: How To Apply Standard Postage (Running Mail)

    Running Mail The way you will handle mail mainly depends on the weighing method you have chosen. The weighing method is indicated by the icon in the Weighing Type zone of the screen. . If you need to change the current account before applying postage (on account-enabled configurations), see How to Change Accounts on page 50 .
  • Page 46 The Mailing System prints postage and the mail piece (or label) is ejected. In optional mode Differential Weighing ( From the [Standard ] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the Weighing Platform, and then follow the instructions on the screen or the steps below.
  • Page 47 In other modes (Manual weight entry , no weight ...) From the [Standard ] home screen: Press . System motors start running. Insert the mail piece (or a label tape) into the mail path against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (if installed).

  • Page 48: How To Re-Date Mail (Settings)

    Re-dating Mail Set-Up Requirements The procedure below outlines steps required to re-date mail that has already been processed. The sequence is similar to sequence Applying Standard Postage on page 35 (Applying Standard Postage on page 35 ), except for the following settings: •...
  • Page 49 Check or change the type of stamp . Press to access the Customize stamp screen: The type of stamp is indicated on line 2 of the screen. To select an option on the screen: Highlight the option using the arrow keys Then press to validate your selection.

  • Page 50: How To Re-Date Mail (Running Mail)

    Running Mail How to Re-Date Mail (Running Mail) The postage amount 0 is displayed on the home screen. To print postage directly on to mail pieces: Press . System motors start running. Insert the mail piece (or a label tape) into the mail path against the rear-guide wall, with the side to be printed facing upwards.

  • Page 51: Printing [Received] For Incoming Mail

    Printing [Received] for Incom- ing Mail In this Section This section describes how to use the [Received ] type of stamp, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail. See also • About the use of the Type of stamp, see Choosing a Type of Stamp on page 27 ).
  • Page 52 Check or change the type of stamp . Press to access the Build stamp screen: The Type of stamp is indicated on line 2 of the screen. To select an option on the screen: – Highlight the option using the arrow keys –...

  • Page 53: How To Process Received Mail (Running Mail)

    Running Mail To run mail, follow the procedure below after you have completed the steps in How to Process Incoming Mail (Settings) on page 44 . How to Process Received Mail (Running Mail) On the [Received ] home screen: Press .

  • Page 54: Running [No Stamp] Mail

    Running [No Stamp] Mail This section describes how to use the [No Stamp ] type of stamp, for: • Conveying mail for sealing mail without printing. • Only conveying mail, for counting or testing purposes. See also • About the use of the Type of stamp, see Choosing a Type of Stamp on page 27 Set-Up Requirements...

  • Page 55: Running Mail

    Check or change the type of stamp : Press to access the imprint screen: To select an option in the screen: Highlight the option using the arrow keys Then press to validate your selection. To change the type of stamp , select the Type line, press [OK] and then select [No stamp ] in the Type of stamp screen and press [OK] .

  • Page 56: How To Process Mail Without Printing (Running Mail)

    How to Process Mail without Printing (Running Mail) Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener. Do not try to moisten self-adhesive envelopes.

  • Page 57: Settings Details

    Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Accounts To change accounts: As a user: Press and type 5 or select the path: Account The list of accounts that are available is displayed.

  • Page 58: How To Select A Rate

    Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 57 ).

  • Page 59: Rate Wizard Steps

    On that screen, you can: Type a rate number 1 to 7 to select a rate or display rate options Press 8 to select the Rate wizard . Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection.

  • Page 60: Entering Postage Manually

    - All the services available, depending on your previous choices, are displayed in a list (including 'No services'). - After you select a service, any additional available service is displayed. • Wizard Summary Screen - The Summary Screen displays all the selections you have made. - If you place an item on the weighing platform, the corresponding postage is displayed.
  • Page 61 Choosing a Weighing Type Depending on the options that are installed in your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 57 . Choosing a Weighing Type Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below.
  • Page 62 Details on the Weighing Types All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via online services. • Manual Weight ( In this mode, you enter the weight manually (see How to Enter the Weight Manually on page 57 ).

  • Page 63: Entering Weight Manually

    How to Change the Weighing Type To change the weighing type from the home screen: Either: Press Press and type 2.2 or select the path: Job settings Weighing type The Weighing mode screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.

  • Page 64: How To Enter The Weight Manually

    How to Enter the Weight Manually To enter the weight manually from the home screen, you must first select the postal class: Either: Press Press and type 2.2 or select the path: Job settings Weighing type The Weighing mode screen is displayed. Select Manual weight entry (or type 1 ).
  • Page 65 Configuring the Stamp Depending on the current Type of stamp, you can modify the elements printed on mail pieces as follows: • Change printed date • Add a pre-loaded Ad die to the left of the stamp • Adding a custom text to the left of the stamp (you must first create it in supervisor mode) •...

  • Page 66: How To Change The Date

    How to Change the Date To change the date that will be printed: Either: Tap the Date zone on the screen Press and type 1 or select the path: Press Customize stamp The Customize stamp screen is displayed. Select Date and press [OK] (or type 3 ). The Date Advance screen is displayed.

  • Page 67: How To Add (Or Cancel) A Text On The Stamp

    Adding Text and/or Ad Die to the Stamp You can add a text and/or an ad die to the stamp, as illustrated below. How to Add (or Cancel) a Text on the Stamp To add a text to the stamp, or to cancel the text: Either: Tap the Text zone on the home screen Press...

  • Page 68: How To Add (Or Cancel) An Ad Die On The Stamp

    Additional information See also Managing Custom Text Messages on page 167 • Managing Ad Die on page 169 . • How to Add (or Cancel) an Ad Die on the Stamp To add an ad die to the stamp or cancel the ad die: Either: Select the Ad die zone on the screen Press...

  • Page 69: How To Move The Stamp (Print Offset)

    Moving the Stamp (Print Offset ) You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 - Imprint printing offset How to Move the Stamp (Print Offset) To add an offset to the stamp position: As a user: Tap the Offset zone on the screen Press...

  • Page 70: How To Use An Imprint Memory

    Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, custom text, ad die and date mode for the Type of stamp you would like to use. In account-activated configurations, Imprint Memories allow you assign postage costs to pre-selectedaccounts .
  • Page 71 Using the Sealing Function Hand-Feed Table Moistener If your hand feed table is equipped with a moistener, you can close the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path. Do not attempt to seal self-adhesive envelopes. Use standard flap envelopes.

  • Page 72: Advanced Operations

    Advanced Operations Emergency Stop How to Enable an Emergency Stop If you want to stop the system in the event of an emergency: To stop the run process immediately: Press Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.

  • Page 73: How To Count Mail Pieces By Weighing

    Piece Counting This function uses the Weighing Platform to count a stack of identical mail pieces. How to Count Mail pieces by Weighing To count mail pieces by weighing: As a user: Press and type10 or select the path: Piece Counting Place 10 items on the Weigh Platform and press [OK] .

  • Page 74: Money Operations

    Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................69 Managing Funds ..............70 How to Check the PSD (Meter) Funds ............70 How to Add Funds to the PSD (Meter) ............72 Unlocking the PSD (Postal Inspection) ......74 How to Unlock the PSD ..................74...

  • Page 76: Overview

    Overview The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a telephone line or network (see Connections on page 20 ) and that the connection...

  • Page 77: Managing Funds

    Managing Funds Checking Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task. Use the following steps to display your available postage funds. Remaining funds are continuously displayed at the bottom of the home screen (see Control Panel Features...
  • Page 78 Adding Funds You can add funds to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation.

  • Page 79: How To Add Funds To The Psd (Meter)

    How to Add Funds to the PSD (Meter) To add funds to the PSD: Either: Press and type 7 or select the path: Press My Funds Select Add Funds (or type 2 ). If the system asks for a PIN code, enter the code using the keypad and press [OK] . The Funds Screen is displayed.
  • Page 80 You can open the Funds Used / Funds Available screen to check your account balance once the transaction is complete (see How to Check the PSD (Meter) Funds on page 70 ). Additional information See also • As supervisor, you can set the Mailing System to ask for a PIN code for crediting: How to Set/Cancel a Funding PIN Code on page 139 .

  • Page 81: Unlocking The Psd (Postal Inspection)

    Unlocking the PSD (Postal In- spection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. You have to do a connection within 90 days. If your system is deactivated, you have to perform a connection to the Postal Services to unlock the PSD.

  • Page 82: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage funds usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ....77 Selecting an 'Account Mode ' ..........79 Guidelines to Setup an Account ........80 Selecting an 'Account Mode' ..........82...

  • Page 84: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
  • Page 85 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement as the supervisor are: •...

  • Page 86: Selecting An 'Account Mode

    Selecting an 'Account Mode ' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 77 ). The table below lists the functional access control for each account mode. Access Control Function 'No account' 'No account with access...

  • Page 87: Guidelines To Setup An Account

    Guidelines to Setup an Account See also Selecting an 'Account Mode ' on page 79 . • Setting up 'No Account ' The 'No Account' mode provides users with unlimited access to the system (self-service type). This is the default mode in your Mailing System. Implementing “No account”...
  • Page 88 Setting up 'Accounts ' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the “Accounts Mode”...

  • Page 89: Selecting An 'Account Mode

    Selecting an 'Account Mode' How to Display and Change the 'Account Mode' See also Guidelines to Setup an Account on page 80 . • To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 5.1 or select the path:...

  • Page 90: Managing Accounts

    Managing Accounts Selecting an Account Mode You can only manage accounts in the Accounts Mode. Before creating accounts , see Setting up 'Accounts ' on page 81. Account Information The number of accounts you can create is set to 30 by default and can be increased to 300 if required.

  • Page 91: How To Create An Account

    Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. You can also import a list of accounts. See Importing/Exporting Account Lists on page 87 . See also Account Information on page 83 . • Creating Accounts How to Create an Account To Create an account activate the mode “accounts”.

  • Page 92: How To View / Edit Account Information

    Editing Accounts Use the following steps to modify an account name or account status. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 126 ): Press...

  • Page 93: Deleting Accounts

    Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 85 .

  • Page 94: How To Export An Account List

    Importing/Exporting Account Lists Using a USB memory key, you can import an account list to or export an account list from your mailing machine as a CSV file. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 95: How To Import Accounts

    Importing Accounts To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 96: Reports

    Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............91 Generating a Report ............93 How to Generate a Report (as a User) ............93 How to Generate a Report (as Supervisor) ............94 Counter Data ................95 Postage Data ................97 Funds Data ................99 Account Data ..............101...

  • Page 98: Reports Overview

    Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, funds usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 99 Funds Usage Infor- Information on the funds LSPF Funds Summary mation usage in the machine Report on page (since the installation of the machine). Contents is limited to the history avail- able in the PSD. Adding Ppostage Last refill operations per- Adding Postage formed on the machine in Report...

  • Page 100: Generating A Report

    Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user: Press...

  • Page 101: How To Generate A Report (As Supervisor)

    How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 2 or select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 93...

  • Page 102: Counter Data

    Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of stamp [Standard ]) since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Standard] stamp type to view the outgoing mail batch counter.
  • Page 103 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] stamp type to view incoming mail batch counter. Output Screen.

  • Page 104: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to specify the Begin date and the End date of the report. When you specify the Begin date, the End date field is filled with a proposed value: Begin date + 31 days.
  • Page 105 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.

  • Page 106: Funds Data

    Funds Data Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output Screen USB printer Fields...
  • Page 107 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output Screen USB printer USB memory key Fields Comments Period Default period:...

  • Page 108: Account Data

    Account Data Account List Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor • The current 'Account mode' has to be Account . Output •...

  • Page 109: How To Generate The Account List Report

    How to Generate the Account List Report To generate the Account List Report : As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 5.2.2 or select the path: Account management Manage accounts Account list report Select an Output and then press [OK] .
  • Page 110 Output Screen Fields Comments Period Die number printed report only. Account number Account name Number of items processed (zero + non-zero items) Total postage value Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number.
  • Page 111 Output USB printer USB memory key Period Die number On printed report only. If, in the period, some items were printed For each group/sub-group: using a mode without accounts (default ac- For each account: count), these items appear in the report •...

  • Page 112: System Data

    System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Outputs Screen USB printer USB memory key Fields Imprint default settings (Default Text, Default Ad die, Default Rate) Date advance parameters Funds settings (High value, Low Funds) Connections settings (phone numbers)

  • Page 114: Online Services

    Online Services Online Services for your Mailing System allow you to update postal rates, download optional features and use discounted USPS postal services such as e-delivery confirmation. Online Services Overview ..........109 Connecting to Online Services ........110 How to Call Online Services Manually (as a User) ........111 How to Call Online Services Manually (as Supervisor) ........111 How to Test the Connection to Online Services ...........113 Uploading Statistics ............114...

  • Page 116: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting : the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...

  • Page 117: Connecting To Online Services

    Connecting to Online Services Automatic calls Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.

  • Page 118: How To Call Online Services Manually (As A User)

    How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and type 9.3 or select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, ad dies, etc.).
  • Page 119 Synchronize Call This type of call is only for executing on request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options (see Options and Updates on page 161 ). Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: •...

  • Page 120: How To Test The Connection To Online Services

    How to Test the Connection to Online Services To ping the server As a user: Press and type 9.1 or select the path: Online Services Ping server Or, as supervisor (see How to Log in as Supervisor on page 126 ): Press and type 10.1 or select the path: Online Services...

  • Page 121: Uploading Statistics

    Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 122: System Online Services

    System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 123: Econfirmation Services

    eConfirmation Services Service Overview With E-Confirmation Services, your mailing machine can capture and process USPS Delivery Confirmation , Signature Confirmation , and Certified Mail tracking label numbers. After upload to the Online Server, simply log on your Online Services Web account to monitor all of your USPS Confirmation Service delivery tracking records at a glance, or in detail, in one convenient location.
  • Page 124 eSignature Confirmation You receive an email with the date and time of the delivery and the name of the person who signed for the parcel. You can obtain a copy of the proof-of-delivery signature via FAX or email from the USPS. The dates and times of any unsuccessful deliveries are also noted. eSignature Confirmation is available with First Class, Priority, or Package Service (including Parcel Post, Media Mail, etc.).

  • Page 125: The Process In Your Mailroom

    How e-Confirmation Service Works You can track mail delivery through the Online Services server because the server is in constant communication with the USPS. The diagram below shows how tracking information flows from your mailroom, through the Online Services server and on to the USPS, and then back to you.

  • Page 126: How To Process Econfirmation Items Using The Wp

    Getting e-Confirmation Status Data Mailing status information is available in two ways: • Via your Online Services web page • Via emails sent by the Online Services server. You can log on to your Online Services web page with a password 24 hours a day, 7 days a week.
  • Page 127 Enter or modify the Sender ID information on the SenderID screen. This sender ID will enable you to easily identify the package record in an email notification or on the tracking web site. The Sender ID can be up to 31 characters. This is an optional step. Validate the rate and return to the home screen.

  • Page 128: How To Display Econf Record List And Details

    How to Display eConf Record List and Details To display the list and check a record: As a user: Press and type 9.7 or select the path: Online Services eConf Record List The record list is displayed. Select a record in the list and press Details for more details about that item. The record details are displayed.

  • Page 129: How To Modify An Econf Record Status

    How to Modify an eConf Record Status To modify the status of an eConf record: As a user: Press and type 9.7 or select the path: Online Services eConfirmation record list The record list is displayed. Select a record in the list and press Details for more details about that item. Change record status.

  • Page 130: Configuring Your Mailing System

    Configuring your Mail- ing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview ..............125 Logging in / out as the Supervisor ........126 How to Log in as Supervisor ................126 How to Exit the Supervisor Mode ..............127...
  • Page 131 How to Tare the Weighing Platform ..............142 How to Rezero the Weighing Platform ............143 How to Tare the Weighing Platform ..............143 How to Change the GEO Code ..............144 Postage Imprint Default Settings ........147 How to Change the Default Rate ..............148 How to Change the Default Text ..............148 How to Change the Default Ad Die ..............149 How to Set the Automatic Date Advance Time ..........150...

  • Page 132: Settings Overview

    Settings Overview This section describes two types of settings that are available on your system: • User settings , that only last as long as the user who applies them is logged in • Supervisor settings , sets the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 25 ,...

  • Page 133: Logging In / Out As The Supervisor

    Logging in / out as the Supervi- You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available. Printing postage is not possible while logged-in as supervisor.

  • Page 134: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.

  • Page 135: Changing The Display Language

    Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and type 11.1 or select the path: Preferences Language...

  • Page 136: How To Change The Display Language By Default

    How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 3.1.1 or select the path: Default User Settings Default User Preferences Language Select the default language.

  • Page 137: Enabling/Disabling Sounds

    Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors. How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and type 11.2 or select the path: Preferences Sounds Select Beep on key and/or beep on error check boxes.

  • Page 138: How To Change The Beeps By Default

    How to Change the Beeps by Default To change the sounds by default: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 3.1.2 or select the path: Default user settings Default user preferences Sounds Check Beep on key and/or Beep on error to enable the sounds.

  • Page 139: Display Settings

    Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and type 11.3 or select the path: Preferences Contrast Type 1 or 2 to increase or decrease the contrast.

  • Page 140: How To Change The Display Contrast By Default

    How to Change the Display Contrast by Default To set the default contrast : As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 3.1.3 or select the path: Default user settings Default user preferences Contrast Use the 1 or 2 button to increase or decrease the contrast.

  • Page 141: System Time-Outs And Settings

    System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out • Smart Start : function that automatically starts the system motors when you withdraw the mail piece from the weighing platform (see Choosing a Weighing Type on page 54 ).

  • Page 142: How To Adjust The Time-Outs

    How to Adjust the Time-outs To adjust the time-outs: As a user: Press and type 2.6 or select the path: Job settings Time-out settings The Time-out setting screen is displayed. Specify the length of each time-out using the keypad and press [OK] to display the next screen, until the Summary screen is displayed.

  • Page 143: How To Change System Time-Outs

    Setting Default Time-Outs How to Change System Time-Outs To change the system time-Outs: As Supervisor (see How to Log in as Supervisor on page 126 ) Press and type 3.5 or select the path: Default user settings System settings Time-out settings The Timeout setting screen is displayed.

  • Page 144: How To Activate / Deactivate Smart Start

    Smart Start The Smart Start function detects when you are removing a mail piece from the weighing platform and automatically starts the system motors without you having to press the key. How to Activate / Deactivate Smart Start To activate / deactivate the Smart Start function: As supervisor (see How to Log in as Supervisor on page 126 ):...

  • Page 145: High Value, Low Funds Warnings And Pin Codes

    High Value, Low Funds Warn- ings and PIN Codes Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts. Your Mailing System can also warn you that funds remaining in the PSD are getting low (low-funds threshold).

  • Page 146: How To Set The Low-Funds Threshold

    How to Set the Low-Funds Threshold To set a low-funds threshold: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 3.4.1 or select the path: Default user settings Funds settings Low funds threshold Select the Low funds threshold field.

  • Page 147: Weighing Settings

    Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Zeroing the weighing platform • Setting the differential weighing threshold • Setting the GEO code that corresponds to the geographical location of the Mailing System.

  • Page 148: How To Activate The Automatic Weight Detection On The Wp

    Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.

  • Page 149: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero : resets the weight to zero • Tare : sets the weight to zero with an additional tray on the Weighing Platform •...

  • Page 150: How To Rezero The Weighing Platform

    How to Rezero the Weighing Platform To re-zero the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 6.1.2 or select the path: System settings Weighing functions Zero Weigh Plarform Remove all items from the Weighing Platform. Press [OK] to rezero the Weighing Platform.

  • Page 151: How To Change The Geo Code

    Changing GEO Code To change the GEO code manually, follow the steps below. Changing the GEO code modifies the weight values the Mailing System calculates. Make sure you enter the correct GEO Code to ensure your weights bare accurate. How to Change the GEO Code To change the GEO code: As supervisor (see How to Log in as Supervisor...
  • Page 153 Geocodes...

  • Page 154: Postage Imprint Default Settings

    Postage Imprint Default Set- tings The settings of the postage imprint 'by default' include: • Stamp default settings : sets the default rate, text and ad die for mailing operations • Automatic Date Advance : enables early date change to continue printing postage with the new date after post office closing hours •...

  • Page 155: How To Change The Default Rate

    How to Change the Default Rate To change the default rate: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 3.3.3 or select the path: Default user settings Default imprint parameters Default rate Select the default rate using the rate wizard.

  • Page 156: How To Change The Default Ad Die

    Changing the Default Ad Die See also Managing Ad Die on page 169 • How to Change the Default Ad Die To change the default Ad die: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 3.3.2 or select the path: Default User Settings...

  • Page 157: How To Set The Automatic Date Advance Time

    How to Set the Automatic Date Advance Time To set the auto date advance time and days: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 3.3.5 or select the path: Default user settings Default imprint parameters Automatic date advance...

  • Page 158: How To Set The Default Printing Offset

    Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor on page 126 ):...

  • Page 159: Imprint Memories

    8.10 Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 63 ). As supervisor, you can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number.

  • Page 160: How To Create An Imprint Memory

    How to Create an Imprint Memory To create an imprint memory: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 4 or select the path: Predefined imprint management The current list of imprint memories is displayed in the Imprint memories screen. Select a line named None in the list.

  • Page 161: How To Delete An Imprint Memory

    How to Delete an Imprint Memory To delete an imprint memory: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 4 or select the path: Predefined imprint management Select an imprint memory from the list of saved imprint memories. Press [OK] to validate.

  • Page 162: Connection Settings

    8.11 Connection Settings Connection to the Postal Services or Online Services To add funds or access Online Services, the Mailing System can use the following networks: • An analog / fax telephone line through an analog modem • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection.

  • Page 163: How To Set Lan (High-Speed Internet) Parameters

    LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN : As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 9.2 or select the path:...

  • Page 164: How To Set The Analog Modem Parameters

    How to Set the Analog Modem Parameters To set the parameters of the modem: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 9.3 or select the path: Communication settings Modem settings In the screens that are displayed next, enter the parameters as required and press [OK] to complete screens until you return to the Communications settings screen.

  • Page 165: Time And Date Management

    8.12 Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time . However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: •...
  • Page 166 Select Audit call to adjust the time. The system adjusts its time if necessary and displays time and date values.

  • Page 168: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional texts or ad dies. Options and Updates Process .........163 How to Access the Options and Updates Menu ..........163 Using the Mailbox ..............164 How to Read Messages ................164 How to Delete Messages ................164...

  • Page 170: Options And Updates Process

    Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Adding enhanced online postal expense management or USPS E-services. • Update postal Rates •...

  • Page 171: Using The Mailbox

    Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 172: Managing Options

    Managing Options Consulting the Option List How to Display the Options The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 173: How To Load New Options

    Activating New Options Process for Activating Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server.

  • Page 174: Managing Custom Text Messages

    Managing Custom Text Mes- sages You can enhance your mail and increase the “openability” of your mail by adding custom text messages to the left of the stamp. As supervisor, you can: • Add custom text messages (and create a name for menu selection) •...

  • Page 175: How To Add A New Text Message

    Editing Text Use the procedures below to create, modify or delete texts. How to Add a New Text Message To add a new message: Display the list of text. See How to Display the List of Text Messages on page 167 . Select Create a text .

  • Page 176: Managing Ad Die

    Managing Ad Die The Ad dies are graphical slogans you can add on the left hand side of the stamp printed on mail pieces. As supervisor, you can: • Display the list of ad dies - In the list, rename or delete ad dies •...

  • Page 177: How To Modify Or Delete An Ad Die

    Modifying the List of Ad Dies The procedure below allows you to change the menu name of an ad die or to remove an ad die from the list. How to Modify or Delete an Ad Die To modify or delete an ad die: Display the list of ad dies (see How to Display the List of Ad Dies on page 169 ).

  • Page 178: How To Download New Ad Dies

    How to Download New Ad Dies To download new ad dies: Display the list of ad dies (see How to Display the List of Ad Dies on page 169 ). Select > Check for updates and press [OK] . The Mailing System connects to the Online Services server and downloads available ad dies.

  • Page 179: Managing Postal Rates

    Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.

  • Page 180: How To Check Your Rate Updates

    How to Check your Rate Updates To display the list of rate tables: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 8.4 or select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate.

  • Page 181: Updating System Software

    Updating System Software Occasionally it will be requested that you download new software for your Mailing System. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service.
  • Page 182 After downloading The Mailing System indicates it has to be re-started. Disconnect and reconnect the Mailing System power cord (see Connection Diagram on page 21 . After restarting, the Mailing System calls the server to confirm installation. The Mailing System is ready for use with the new software. No information is lost during the updating process: your data and settings remain unchanged.

  • Page 184: Maintaining Your Mailing System

    Maintaining your Mail- ing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........179 How to Display Ink Level and Cartridge Data ..........180 How to Display Ink Level and Cartridge Data ..........181 How to Align the Print Heads ...............182 How to Clean the Print Heads Automatically ..........183...

  • Page 186: Maintaining The Ink Cartridge

    10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains fluorescent red ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 187: How To Display Ink Level And Cartridge Data

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 188: How To Display Ink Level And Cartridge Data

    How to Display Ink Level and Cartridge Data To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 7.2.1 or select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.

  • Page 189: How To Align The Print Heads

    Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: As supervisor (see How to Log in as Supervisor...

  • Page 190: How To Clean The Print Heads Automatically

    The Set headset alignment screen is displayed. Observe the pattern and use the up/down keys to select the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Press to exit.

  • Page 191: How To Clean The Print Heads Automatically

    How to Clean the Print Heads Automatically To clean the print heads automatically: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 7.2.2 or select the path: Maintenance Ink Cartridge Cleaning process The cleaning starts automatically. Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually.

  • Page 192: How To Change The Ink Cartridge

    Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
  • Page 193 Lift out the old ink cartridge. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.

  • Page 194: Filling The Moistener (Option)

    10.2 Filling the Moistener (Option) The hand-feed table uses water for sealing envelopes if a moistener is installed. When the system is out of water, the mailing process can continue but the envelopes are not sealed properly. How to Fill the Moistener To add water to the moistener.

  • Page 195: Cleaning The Mail Path

    10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning moistener brushes and sponge • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Moistener MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Moistener) To clean the brushes and sponge of the feed table moistener:...
  • Page 196 Lift the metal sponge retainer to remove the sponge. Clean the sponge and the brush. Reinstall the sponge and retainer. Put the brush back. Put the moistener back into place.

  • Page 197: Maintenance Processes

    10.4 Maintenance Processes Maintenance Processes The maintenance processes listed below are only to be completed on request from by Customer Service. Check that your Mailing System is connected to a telephone line or the LAN before starting. As supervisor (see How to Log in as Supervisor on page 126 ): Press...

  • Page 198: How To Run The Installation Wizard

    Running the Installation Wizard This type of call should only be completed upon request from Customer Service. Check that your Mailing System is connected to a telephone network or to the LAN before starting. How to Run the Installation Wizard To run the installation wizard: As supervisor (see How to Log in as Supervisor...

  • Page 199: How To Run The Registration Update

    Performing the Update Registration Procedure to Change your Address This procedure is to be used if you have changed address. First contact your Customer Service to update your details, then you will be instructed to perform the update registration procedure. Updating Registration Check that your Mailing System is connected to the network before starting.

  • Page 200: Troubleshooting

    Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............195 How to Clear Mail Jammed in the Base ............195 11.2 Weighing Problems ............196 11.3 Diagnostics and System Data ........197 How to Access Diagnostic Data ..............198 How to Display Software Data ..............198 How to Display Hardware Data ..............199 How to Display the Event Lists ..............199...

  • Page 202: Paper Jamming

    11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left column: - Mail sizes: see Mail Specifications on page 203 .

  • Page 203: Weighing Problems

    11.2 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. You have to check the weighing device as follows. There are vibrations or air drafts in Use a solid and steady table: the weighing area.

  • Page 204: Diagnostics And System Data

    11.3 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 205: How To Access Diagnostic Data

    How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 7.3 or select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 206: How To Display Hardware Data

    How to Display Hardware Data To display hardware data: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 7.1.2 or select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Event Lists To display the event lists: As supervisor (see...

  • Page 207: How To Display The Machine Counters

    How to Display the Machine Counters To display the data of the machine counters: As supervisor (see How to Log in as Supervisor on page 126 ): Press and type 7.1.4 or select the path: Maintenance System info Counters The system displays the data of the machine counters.

  • Page 208: Specifications

    Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............203 12.2 Recommended Operating Conditions ......205 12.3 General Specifications ............206 12.4 Operating Specifications ..........207...

  • Page 210: Mail Specifications

    12.1 Mail Specifications Envelope Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale) .
  • Page 211 Envelope Weight 0.1 oz 2 lb 10.2 oz Envelope Thickness 0.008" 0.63" (1 envelope at a time, no sealing)

  • Page 212: Recommended Operating Conditions

    12.2 Recommended Operating Con- ditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: 50°F - 104°F. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 213: General Specifications

    12.3 General Specifications Dimensions (Width x Length x Height) • Base: 9.84" x 14.76" x 10.23" • Feed Table with moistener: 7.4" x 8.6" x 3.9" Weight • Base: 23 lb 6 oz • Feed table with moistener: 2 lb •...

  • Page 214: Operating Specifications

    12.4 Operating Specifications Envelope dimensions and weights • Max. length: 13" • Max. width: 10" • Sealing max. thickness: 3/8 inch. • Flap max. height: 3" - Min. thickness: 0.008" - Max. thickness (manual feed): 0.63" Accounts The number of accounts is set to 30 by default and can be raised optionally to 300.

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