Neopost IJ 40 User Manual
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Neopost IJ 40 User Manual

Mailing system
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WARNING!
Do not under any circumstances attempt to remove the machine
covers or attempt to repair the IJ 40/50. There are no operator
serviceable parts thereunder.
The IJ 40/50 is licensed for use under the conditions of the Post
Office. This license is issued subject to the product being secure
at all times. Any removal of covers or dis-assembly of the product
will result in the license being revoked and may result in the Post
Office requesting Neopost to remove the product from use.
The ink cartridge system used within the IJ 40/50 contains Post
Office approved ink. This cartridge should not be tampered with in
any way or the use of non approved inks be undertaken. This will
breach any Post Office licence agreement on the product and may
result in the Post Office requesting Neopost to remove the product
from use.
1
4127763C/A
15/03/2006
ORIG0019/A-1

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  • Page 1 IJ 40/50. There are no operator serviceable parts thereunder. The IJ 40/50 is licensed for use under the conditions of the Post Office. This license is issued subject to the product being secure at all times. Any removal of covers or dis-assembly of the product will result in the license being revoked and may result in the Post Office requesting Neopost to remove the product from use.
  • Page 2 UL1950. The peripheral interfaces meet the SELV requirements of that standard, therefore in order to maintain the level of safety provided by the IJ 40 and IJ 50, the interface of any equipment connected to the IJ 40 and IJ 50 interfaces must also meet the SELV requirements of UL1950.
  • Page 3 The IJ 40/50 has many capabilities that will be important to your business: As well as being productive, the IJ 40/50 is designed to be a user friendly system that can fit into any working environment with its innovative and attractive design, simple user settings and very low noise level.
  • Page 4 4127763C/A 15/03/2006 ORIG0019/A-4...

  • Page 5: Table Of Contents

    CONTENTS 1. INSTALLATION ............... 9 1.1 Introduction ............... 9 1.2 Connecting the Moistener Unit ........ 10 1.3 Connecting the Moistener Unit/Platform Infill to the Plain Platform ............10 1.4 Connecting the Moistener/Platform Infill to the Autofeed ..............11 1.5 Connecting to the Hand Feed Platform or Autofeed to the base unit ............
  • Page 6 4. POSTAGE CLEARING WITH AN AUTOFEEDER ....38 4.1 Envelope feeding ........... 38 4.2 Envelope misfeed........... 40 5. PRINTING LABELS ............. 42 5.1 Filling the Label Dispenser ........42 5.2 Printing a Label ............43 6. PRINTING WITH A WEIGH PLATFORM ......44 6.1 Weigh Platform Preparation ........
  • Page 7 13.3 Departments control ..........71 13.3.1 Changing the User PIN ........72 13.3.2 To Assign a Department ......... 73 13.4 IJ 40/50 System Setup Menu ........77 13.5 Memory Cards ............85 13.5.1 How To Load Data Using a Memory Card ..85 13.5.2 How To Replace Data Using a Memory Card .
  • Page 8 Special icons in the user's guide Signals an essential piece of information that cannot be missed. Signals an important issue. Indicates an interesting idea or trick Illustration through an example 4127763C/A 15/03/2006 ORIG0019/A-8...

  • Page 9: Installation

    INSTALLATION 1.1 Introduction The IJ 40/50 should be installed on a flat horizontal surface adjacent to an easily accessible power and telephone outlets. Allow sufficient free space as follows: - Above the machine to enable opening of the covers. - At the rear of the machine for cooling.

  • Page 10: Connecting The Moistener Unit

    1.2 Connecting the Moistener Unit Remove the moistening wick from its packaging. Before fitting ensure that the wick is thoroughly wetted. Raise the brush, then take the wetted wick and feed into the water trough as shown. Lower the brush into place. 1.3 Connecting the Moistener Unit/Platform Infill to the Plain Platform When attaching the Moistener Unit/ Platform Infill to the Plain...

  • Page 11: Connecting The Moistener/Platform Infill To The Autofeed

    Moistener Unit/Infill Platform as illustrated. 1.5 Connecting to the Hand Feed Platform or Autofeed to the base unit Lower the IJ 40/50 into position so that the slots fit over the tabs as illustrated. Installation 4127763C/A...

  • Page 12: Weigh Platform (Optional)

    1.6 Weigh Platform (optional) Three weigh platform ranges may be connected to the system. The model number is located at the bottom of the weigh platform for identification. WP 30/70 WP 10/20 (external display (optional support) optional for this range) WP 5 Connecting the WP 5 and WP 10/20 Weigh Platform &...
  • Page 13 WP 10/20 and WP 30/70 type weigh platform installa- tion procedure Take the weigh platform out of the packaging and remove the screw which is underneath the weigh platform. Keep this screw: it must be used when moving the weigh platform.

  • Page 14: Fill The Label Dispenser

    1.7 Fill the Label Dispenser Printing Surface Installation 4127763C/A 15/03/2006 ORIG0019/A-14...

  • Page 15: System Cable Connections

    1.8 System cable connections Unplug the power lead from the base before completing the following connections. Connect the weigh platform to the connector marked "COM 2" at the back of the base. Weigh Platform/Scale Connection (Optional) Autofeed Connection (Option) Installation 4127763C/A 15/03/2006 ORIG0019/A-15...

  • Page 16: System Cable Connections (Continued)

    1.9 System cable connections (continued) Telephone Connection Power Cord Connection Installation 4127763C/A 15/03/2006 ORIG0019/A-16...

  • Page 17: Positioning The Receiving Tray

    1.10 Positioning the Receiving Tray 1.11 Filling the Moistener Reservoir For safety, always disconnect the postage meter from the power supply when filling the Moistener Reservoir. Keep the postage meter top cover closed and take care not to spill sealing solution/water onto the machine. Open the reservoir compartment and fill with envelope sealing solution or water.

  • Page 18: Entering Activation Codes

    1.12 Entering activation codes A licence like the one below is in the packaging: It contains the activation codes necessary for the following steps. Stick the label with the "AN1" (and "AN2" code if applicable) activation codes at the back of the WP model and below. Keep your codes in an easy to access document.
  • Page 19 Process: - Remove any items on the WP, then reconnect the power lead at the back of the mailing machine. - From the Neopost USER/SUPERVISOR screen, go to the User mode as shown in the following screen: 0.00 15/01/2002 75.55...
  • Page 20 - Enter the supervisor PIN code but DO NOT validate the code with - With the key , select the line "SETUP" and confirm using SUPERVISOR SECURITY & DEPT REGISTERS LOAD FROM MEMORY CARD SETUP - With the key , select the line "WP FEATURE" and confirm using SETUP LANGUAGE...
  • Page 21 - Enter the 1 activation code "AN1" (10 digits) which is on the document delivered with the WP (inserted in the pouch outside of the box), then confirm using ACTIVATION CODE 1234567890 - Validate the message “WEIGHT CAP ACTIVATED FOR 1234567890"...
  • Page 22 Installation 4127763C/A 15/03/2006 ORIG0019/A-22...
  • Page 23 Altitude 40 ° 10511 10528 10528 10535 10542 10559 10566 10573 10580 10597 10603 10610 10627 10634 10641 41 ° 10498 10504 10511 10528 10535 10542 10559 10566 10573 10580 10597 10603 10610 10627 10627 42 ° 10481 10498 10559 10566 10573 10580...

  • Page 24: Controls And Features

    CONTROLS AND FEATURES 2.1 Introduction The following pages detail the Controls and Features included with your IJ 40/50 Mailing system, please take the time to read them carefully. Controls and features 4127763C/A 15/03/2006 ORIG0019/A-24...

  • Page 25: System Glossary

    Provides a flat surface to assist feeding of mail. Receiving Tray Collects printed mail. 10. Weigh Platform In conjunction with the IJ 40/50 will automatically weigh and calculate postage. 11. Weigh Platform Support Supports the weigh platform and provides a cable tidy.
  • Page 26 Controls and features 4127763C/A 15/03/2006 ORIG0019/A-26...

  • Page 27: Display Panel

    2.2.1 Display Panel Slogan Message Mini Die Date Postage Value Resource Level Total Credit Indicator $ 9.50 LOW INK $ 50.00 05/03/14 MARKETING DEP T MODE IMPRINT Soft Keys Function Keys Numeric Keypad MENU START STOP Envelope/Label Feed Start/Stop Button Clear Key Confirmation Controls and features...

  • Page 28: Function Keys

    2.2.2 Function Keys Job Memory Key : N/A Label Key : Label mode selection. (please refer to Printing labels) Menu Key : Access to Function Menu. Lock : Return to Standby/Locking. Funds Key : Access to Recredit. (please refer to Adding postage) Weigh Platform Key : Weigh Platform Mode Selection (please refer to Printing with weigh platform)

  • Page 29: Printing Postage

    (Max.3/8") the envelope should be treated as a parcel and a label used. It is recommended that the IJ 40/50 is left powered on at all times. This will assist in maintaining print quality. In the event that you...

  • Page 30: Getting Started

    3.2 Getting started 3.2.1 Log On (Pin Entry Mode) - Enter USER mode from the Standby screen by pressing the ENTER key SUPERVIS USER - The system will then enter Ready mode. - If the system is protected by a USER PIN, the following screen will appear: ENTER USER PIN - - - -...

  • Page 31: Departmental Operation

    The system is supplied with all departments set to OFF. In order to activate the departments, please refer to Supervisor settings. 3.2.2 Departmental Operation - If your system has been set for departmental operation a list of available departments will appear: DEPT MARKETING ACCOUNTS...

  • Page 32: How To Select A Postage Value

    If not you will be prompted to try again. The Department PIN is not the same as the User PIN. The Department PIN may be changed or removed by the supervisor only, please refer to page Departments control. If your department is not protected, you will not be prompted to enter the Department PIN and the Department Ready screen will appear.
  • Page 33 The different modes can be set with the soft key in the user screen: $ 0.00 $ 75.55 05/03/14 USER MODE IMPRINT and select the appropriate mode with the soft key. $ 0.00 $ 75.55 05/03/14 USER CORRECT M ANUAL REDATE The customer can return to the previous screen by pressing the left arrow.
  • Page 34 Press and accept the current rate or press MODIFY more options. icon will only be present if the system is DEPT set for departmental operation. Low Credit When credit in the system falls below or equal to the low credit level, the LOW CREDIT indicator will appear: $ 0.95 LOW CREDIT...

  • Page 35: High Value Selection

    3.2.4 High Value Selection If a value greater than or equal to the High Value setting is selected, the system will not print unless the high value setting is confirmed. The default High Value Threshold is set at $10.00 (To change the High Value setting, please refer to Supervisor Settings).

  • Page 36: Printing An Envelope

    3.2.5 Printing an Envelope - Insert the envelope with the side to be printed facing upwards as illustrated. - Press the button; after a short pause, the motor will start. - Once processed printed envelopes will be deposited into the receiving tray. For an envelope exceeding 3/8"...
  • Page 37 - If the PIN is correct the new Department Ready screen will appear: $ 0.95 $ 75.55 05/03/14 ACCOUNTS DEPT MODE IM PRINT - If the PIN is incorrect the prompt to enter the Department PIN will be repeated. To Log Off From any screen, press the key to go to the Standby screen.

  • Page 38: Postage Clearing With An Autofeeder

    POSTAGE CLEARING WITH AN AUTOFEEDER Used in conjunction with the IJ 40/50, the Automatic Feeder permits a large range of envelope sizes and thicknesses to be processed. 4.1 Envelope feeding - Check that all envelopes have been sorted into stacks of same size, thickness and denomination with the address facing upwards and the top edge of the envelopes all the same side of the stack.
  • Page 39 - Ensure that envelopes are stacked along the side and front guides. If necessary, re-adjust the side guide by resting it against the envelopes without pressing. - Press the button, after a short pause the motor will start. Printed envelopes will subsequently be deposited into the receiving tray.

  • Page 40: Envelope Misfeed

    4.2 Envelope misfeed In the unlikely event of an envelope misfeed, the following procedure must be followed: When using an Autofeed the following procedure must be followed completed. When an Autofeed is not connected, start from operation 7. 1. Remove all free envelopes from the feed tray; 2.
  • Page 41 9. Press the button. After a short pause the track should clear and the screen will return to the MAIN MENU. 10. Press to return to the Ready Mode. You are now ready to resume processing your mail Postage clearing with autofeed 4127763C/A 15/03/2006 ORIG0019/A-41...

  • Page 42: Printing Labels

    PRINTING LABELS 5.1 Filling the Label Dispenser The label dispenser is an integral part of the IJ 40/50 Mailing system and when filled will hold up to 50 labels. Open the top cover to gain access to the label release lever.

  • Page 43: Printing A Label

    5.2 Printing a Label - When feeding labels, first select the postage value required, press the label key , the following screen will appear: PLEASE ENT ER N O. O F LABELS ESCAPE - To return to the Ready Mode screen with Label selection cancelled, press - To print a single label press the button, a single label will be...

  • Page 44: Printing With A Weigh Platform

    PRINTING WITH A WEIGH PLATFORM BENEFITS OF USING A WEIGH PLATFORM Used in conjunction with your IJ 40/50, the weigh platform will automatically weigh and calculate the correct rate and value for items up to 4.4 lbs / 2 kg.
  • Page 45 HOW DO I CALCULATE THE CORRECT POSTAGE AND RATE? - To change the RATE setting press , the RATES screen will appear: RATES 1 Ca na da 2 US A Eta ts-Unis 3 Inte rnationa l ES CAP E S ELECT - A list of Postage Rates currently available will now be displayed.
  • Page 46 - For some rates, you will be prompted to make further selections. - Make your selection as required and return to the WEIGH PLATFORM screen. - Place item to be weighed on the platform, the weight and postage will appear. W EIGH PLATFORM RATE Interna tiona l...

  • Page 47: Tare Function

    - If you wish to accept the Postage displayed, press to return to Ready Mode with the postage value displayed. YOU ARE NOW READY TO PRINT POSTAGE AT THE CORRECT POSTAGE VALUE - If you wish to reject the Postage displayed, press , you will be returned to the RATES screen where you may revise your settings.

  • Page 48: Envelope Moistener

    ENVELOPE MOISTENER The IJ 40/50 Postage Meter used in conjunction with a Moistener Unit will seal and print envelopes in a single operation. The moistener may be set to non-seal mode if sealing is not required enabling the unit to be used as a normal feed platform.

  • Page 49: Filling The Moistener Reservoir

    Close the reservoir compartment. CAUTION If the sealing solution enters the postage meter mechanism, DO NOT reconnect the machine to the power supply, DO NOT attempt to remove the machine covers, CONTACT NEOPOST SER- VICE. Envelope moistener 4127763C/A 15/03/2006...

  • Page 50: Printing Options

    In Normal (Postage) mode, you can print postage, select a mes- sage from a number of pre-loaded messages (Slogans) or select one from two of your own design (when ordered from Neopost), in addition to a Slogan, you can also select from a number of MiniDies.

  • Page 51: Print Mode Selection

    8.2 Print mode selection - From Ready Mode, press the key, the MODE selection screen will be observed: - Current Mode will be displayed. MO DE NORMAL DATE ONLY S LOG AN ONLY S LOG AN & DATE P ASS THRO UGH ESCAPE - In addition to the Normal (Postage) Mode, the following functions may be accessed directly from the MODE screen:...

  • Page 52: Modifying The Imprint

    8.3 Modifying the imprint The IMPRINT menu is used to modify the setup of the imprint as follows: From Ready Mode, press the key the following screen will be observed: IMP RINT S LOGAN Ca na da Fla g M INI DIE Confidentia l DATE ADV ANCE 05/04/22...

  • Page 53: Date Advance (For Pre Dating Mail)

    - Using the keys, or the appropriate number, make your selection from the list e.g. 1 SLOGAN and press to confirm, the SLOGAN screen will be observed. - If a slogan is already selected, that slogan will be highlighted: S LOGAN Gre etings Ca na da Fla g M e ille urs V œux...
  • Page 54 - From the IMPRINT screen select DATE ADVANCE, the following screen will be observed: DATE ADVANCE 05/04/22 05/04/23 05/04/24 05/04/25 05/04/26 ESCAPE - Next, using the keys, select from the list the date on which you wish to post your mail. - Press to confirm and return to the IMPRINT screen.

  • Page 55: Maintaining Print Quality

    MAINTAINING PRINT QUALITY Under normal operating conditions, the IJ 40/50 postage meter will produce excellent quality prints. However, if lines are missing from the stamp or the machine has remained unused for several days it will be necessary to clean the Ink Cartridge.

  • Page 56: Making A Test Print

    9.2 Making a Test Print - Select the TEST PRINT option from the CARTRIDGE menu and press to confirm. CARTRIDGE TEST PRINT CLEAN REM OVE ESCAPE - The prompt to produce a Test Print will now be displayed. TES T PRINT 05/04/22 - To make a Test Print, insert a blank envelope or card and press - Inspect the Test Print to ensure that all lines are clear and...
  • Page 57 ENTER STRAIGHTEST LINE NO. - Press to confirm. If any lines are missing, repeat the cleaning and test print process upto three times, if this process fails to restore print quality, fit a new ink cartridge as detailed in "Replacing an ink cartridge". - If the test print is satisfactory, press twice to return to Ready Mode.

  • Page 58: Replacing An Ink Cartridge

    9.3 Replacing an Ink Cartridge - From Ready Mode, press the key. Using the keys, or the appropriate number key, move the cursor to CARTRIDGE and press to confirm. - Select the REMOVE option from the CARTRIDGE menu: CARTRIDGE TEST PRINT CLEAN REMOVE ESCAPE...
  • Page 59 - Carefully withdraw the used Ink Cartridge and discard. - Remove the new Ink Cartridge from its packaging and carefully remove the tape seals. Do NOT touch or remove the copper strip on Ink Cartridges. - Place the new cartridge into its holder, and lock it in position by carefully pushing down on the depressed circle on top of the cartridge with your index finger, then using your thumb to push the rear of the ink cartridge in the direction illustrated.
  • Page 60 - After a short delay the prompt to make a Test Print will be observed: TES T P RINT 05/04/22 - Please refer to "Making a Test Print". The IJ 40/50 comes with a complimentary ink cartridge. You should order your next standard cartridge from Neopost Direct. Maintaining print quality 4127763C/A...

  • Page 61: Meter Registers

    10. METER REGISTERS Your postage meter is equipped with a series of electronic registers to monitor postage printing transactions. A number of departments are available in which separate registers showing postage used and items printed are stored. 10.1 Selection To select a Meter Register from Ready Mode, press the key, the following screen will appear: M AIN M ENU...

  • Page 62: Printing A Register

    10.2 Printing a register - To print a register press , if the method of print is set to Internal, the following screen will be observed: REPORTS 05/04/22 - After a few seconds, your register data will be printed on a label and you will be returned to the DEPARTMENT REGISTERS screen.

  • Page 63: Printing With External Printer

    10.3 Printing with External Printer - Before proceeding to print registers using an external printer ensure that the printer lead is connected to the Upper Accessory Port at the back of the machine, (please refer to Controls and Features) and that the printer power lead is connected to an adjacent power outlet.

  • Page 64: Adding Postage

    11. ADDING POSTAGE - Postage may be purchased from the Post Office, using the ® Neopost Digital Postage-On-Call system. Connect one end of the telephone link cable to the Modem Socket ( ) at the rear of the base and the other end to an adjacent telephone line outlet.
  • Page 65 - On completion of the ADD POSTAGE transaction, the following screen will appear: FUNDING DONE $100.00 ESCAPE WARNING PENDING CREDIT’ PROCEDURE Completing an Interrupted Add Postage Transaction - If an Add Postage transaction is accidentally interrupted before the transfer has been completed, the RESET FAILED, RETRY screen will be observed when returning from Locked mode after the machine has been unplugged.

  • Page 66: Maintaining Your Account

    12. MAINTAINING YOUR ACCOUNT 12.1 Account number After you sign a rental agreement for your meter, you will be assigned a DIGITAL POSTAGE-ON-CALL (D POC) depositor account number. An account confirmation statement will be mailed to you indicating your account number. This number should be kept in a safe place, yet be readily available, because it is used for all D POC account maintenance transactions.

  • Page 67: Digital Postage-On-Call

    Digital Postage-On-Call is a prepaid service and there must be funds in your Digital Postage-On-Call account in order to add postage to your meter. After using the Neopost Digital Postage- On-Call system to add postage to your meter, your account decreases by the amount of the postage plus any applicable D POC transaction fees and taxes.

  • Page 68: Supervisor Settings

    13. SUPERVISOR SETTINGS 13.1 Introduction In Supervisor Mode, the supervisor can access all system functions, except postage printing. Navigation procedure from screen to screen is the same as in the user mode, except that the supervisor mode includes a number of extra configuration function keys.

  • Page 69: Entry To Supervisor Mode

    13.2 ENTRY TO SUPERVISOR mode To enter SUPERVISOR mode from the Standby screen: SUPERVIS USER Press the key. Or from the MENU key in USER Mode by selecting SUPERVISOR. The prompt to ENTER SUPERVISOR PIN will appear: ENTER SUPERVISOR PIN - - - - ESCAPE Enter the Supervisor PIN.
  • Page 70 The following functions may be accessed directly from the Supervisor Ready screen: SECURITY & DEPT : Allows the supervisor to access the department setup and security functions. REGISTERS : Provides access to registers LOAD FROM MEMORY CARD : Enables the supervisor to en- ter data to the system memory e.g.

  • Page 71: Departments Control

    - In Non-Departmental Operating mode, all values are assigned to Department 0. - In Departmental mode the IJ 40 has 35 departments, and the IJ 50 has 45 departments (option 1) or 100 (option 2), available for assignment by the supervisor.

  • Page 72: Changing The User Pin

    13.3.1 Changing the User PIN - Using the keys, or the appropriate number key, move the cursor to 2 USER PIN and press to confirm, the following screen will appear: USER PIN - - - - ESCAPE - To return to the previous screen with the User PIN unchanged, press - To change the User PIN, enter the new 4 digit value, then press to confirm.

  • Page 73: To Assign A Department

    13.3.2 To Assign a Department - From the SECURITY & DEPT menu, move the cursor to STATUS. - Press to confirm. - The following screen will appear: STATUS DISABLED ENABLED ESCAPE - Using the keys, or the appropriate number key, move the cursor to ENABLED and press to confirm, you will be returned to the SECURITY &...
  • Page 74 - Again using the keys, or the appropriate number key, move the cursor to the Number you wish to set and press to confirm, the DEPARTMENT SETTINGS screen for the selected department will appear: DEP T S ETTINGS DEP T NAM E NONE DEP T NO DEP T P IN...
  • Page 75 - Using the key, delete characters of the old Department Name. - Press as many times as required to erase the Department Name completely, then enter the new name as previously detailed. To set a Department Number: - move the cursor to DEPT NO and press to confirm, the following screen will appear: DEPT NO...
  • Page 76 To Change the Department Status: - move the cursor to STATUS and press to confirm, the following screen will appear: STATUS CLOSED OPEN LOCKED ESCAPE - Using the keys, or the appropriate number key, move the cursor to OPEN and press to confirm.

  • Page 77: Ij 40/50 System Setup Menu

    13.4 IJ 40/50 System Setup Menu The SETUP menu provides access to the following supervisor functions : High Value A High Value Warning will be displayed in User Mode when a value exceeding or equal to the High Value threshold is selected, this value may be changed (Default High Value set to $10.00)
  • Page 78 Enables the supervisor to define a default postage value (Default Stamp Value set to $0.00). Telephone Settings ® The telephone numbers of the Neopost Digital Postage-On-Call Re-setting system and Helpdesk are stored in the system . Registration Enables Change Address, Audit and Withdrawal transactions.
  • Page 79 SYSTEM SETUP - From the SUPERVISOR menu, move the cursor to the SETUP option. - Press to confirm. - The following screen will now appear: SETUP HIGH VALUE $10.00 LOW CREDIT $50.00 TIME 09.50 SLEEP MODE MOTOR TIMEOUT LONG ESCAPE High Value - From the SETUP screen select HIGH VALUE and press to confirm, the following screen will appear:...

  • Page 80: Time

    - To return to the previous screen with the original value unchanged, press - To change the Low Credit Threshold, enter the new value (with no point or comma, e.g. 5000 corresponds to $50.00), then press to confirm. - To return to the Supervisor Ready screen press twice.
  • Page 81 To change the Sleep Mode time period, enter the new value (with no point or comma, e.g. 5 corresponds to 5 minutes), then press to confirm. To return to the Supervisor Ready screen press twice. Key Beep - From the SETUP screen select KEY BEEP and press confirm, the following screen will appear: KEY BEEP ESCAPE...

  • Page 82: To Confirm, The Following Screen Will Appear

    Audit Postal regulations require that your meter must be set at least once every two months. The IJ 40/50 meter has an internal timer that tracks your reset activity. After two months without adding pos- tage, a PO LOCKOUT message is displayed and can be cleared by performing a Clear Lockout transaction.

  • Page 83: To Confirm, The Following Screen Will Appear

    Modification of the telephone number is permitted only by the supervisor. Such a setting may be necessary in case of modifica- tion of your telephone network (for example a new prefix for an external line), or if you are advised that the Neopost Digital ® Postage-On-Call number has changed.
  • Page 84 Changes to Prefix, Pause, Dialing method, Tone Detect and Dial Delay Settings PREFIX ..... If your outside line is routed through a switchboard, telephone numbers must be prefixed by the appropriate outside line digit (for most systems this is a 9 or a 0). PAUSE ......

  • Page 85: Memory Cards

    13.5 Memory Cards The following memory cards are currently available from Neopost: Slogan Cards (one message per card) Rate Card (when postal rates change) 13.5.1 How To Load Data Using a Memory Card The following example illustrates the loading of a slogan/mes- sage, (remember only 2 slogans/messages can be stored in the machine at any one time in addition to the 7 preloaded slogans).

  • Page 86: How To Replace Data Using A Memory Card

    - Press to initiate the downloading operation: On completion of the downloading process the following screen will appear: LOADING FROM MEMORY CARD LOADING COMPLETE ESCAPE 13.5.2 How To Replace Data Using a Memory Card - Repeat the three first operations above: - Press to confirm.

  • Page 87: Reports

    14. REPORTS Supervisor Reports can be printed using self adhesive label printer or by connection to an approved external printer. Your IJ 40/50 has been factory set for internal (LABEL) printing, to select external (PRINTER) printing, see below. 14.1 Typical Reports...
  • Page 88 - Using the keys, or the appropriate number key, select a register option from the list and press to confirm. e.g. 5 DEPARTMENT REGISTERS: DEPARTMENT REGISTERS DEPT NAME DEPT NO POSTAGE ITEMS DEPT 1 0.000 00/00/00 ESCAPE PRINT - To print a register press , if the method of print is set to LABELS (Internal), the prompt to FEED LABEL will appear: REP ORTS...

  • Page 89: Setting The Report Destination

    - Press to return to the REGISTERS screen. To return to SUPERVISOR screen press twice. 14.3 Setting the Report Destination - From the SETUP screen select REPORT ON and press to confirm, the following screen will appear: REPORT ON LABEL EXTERNAL PRINTER ESCAPE - Using the...
  • Page 90 There is no external printer feedback to the system, therefore if the department registers screen does not re-appear after a few seconds and the printer does not print, re-check all printer connections and ensure that the printer status is set to ONLINE.

  • Page 91: Trouble Shooting

    15. TROUBLE SHOOTING PROBLEM SOLUTION IJ 40/50 will not start: Is the IJ 40/50 connected to the power supply? Is the main power outlet switch set to Is the machine Top Cover properly closed? Check plug fuse. Check machine fuse (1.6A).
  • Page 92 PROBLEM SOLUTION Labels do not feed properly: Avoid leaving the labels in the machine for too long. Avoid overloading the dispenser (50 max). scale does Check the scale connection communicate with the ma- (please see "Machine connec- chine: tions"). Trouble shooting 4127763C/A 15/03/2006 ORIG0019/A-92...

  • Page 93: Contacting Neopost

    CONTACTING NEOPOST Neopost Canada 150 Steelcase Road W. Markham, ON L3R 3J9 Phone: 1-800 NEOPOST WEB : www.NEOPOST.CA Customer Service Helpdesk 1-800-661-0200 Call for technical support or to place a service call. Consumable Supplies Order Desk 1-800-661-0200 CUSTOMER DETAILS Die N°...
  • Page 94 IJ-40/50 MAILING SYSTEM USER'S GUIDE 4127763C/A ORIG0018/A-01 15/03/2006...
  • Page 95 Your mailing machine is Energy Star compliant: it helps you to save energy and money while protecting the environment. 4127763C/A 15/03/2006...

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