Page 1 IS-5000 FRANKING MACHINE USER'S GUIDE...
Page 2 CONTACTING NEOPOST Contact Neopost for further assistance if you have problems in operating the machine: Tel: 0845 880 0000...
Page 4: Table Of Contents
Table of Contents 1 Read this First What you will Find in this Manual..........3 Safety Requirements..............5 2 Mailing System Overview Mailing System Components ............9 Operator Controls..............18 System Power Management ...........21 3 Running Mail Processing Mail Guidelines .............27 Standard Setup ...............28 Running Mail ................42 Running Special Mail Types............50 Detailed Steps to Run Mail............59...
Page 5 8 Configuring the System Settings Overview ..............181 Logging in / out as the Supervisor ........182 Postage Default Settings ............184 Printing Default Settings ............189 Job Memories ............... 191 Postage Warning Settings ............ 194 Sealer Default Settings ............196 Weighing Devices Settings ...........
Page 6: Read This First
Read this First 1 Read this First This section contains important information about safety precautions and environ- mental recommendations to operate your equipment in the best possible conditions. What you will Find in this Manual..........3 Safety Requirements ..............5...
Page 8: What You Will Find In This Manual
What you will Find in this Manual What you will Find in this Manual Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual.
Page 9 Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING : indicates a human safety hazard. ATTENTION : brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE : remark that explains different specifications. TIP : advice to help save you time when processing your mail.
Page 10: Safety Requirements
Safety Requirements Safety Requirements Please read this section carefully before connecting or using your equipment. Power Connection Before connection, check whether the mailing system is suitable for the local AC power voltage. Refer to the type plates at the back of the equipment. THIS EQUIPMENT MUST BE GROUNDED Only connect the power plug to an outlet provided with a pro- •...
Page 11 Compliance Energy Star compliance Your mailing machine is Energy Star compliant: it helps you to save energy and money while protecting the environment. Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental pro- tection by consulting your retailer internet site, or by contacting him.
Page 12: Mailing System Overview
Mailing System Overview 2 Mailing System Overview Get to know your mailing system in this section. Mailing System Components ..........9 Operator Controls..............18 System Power Management ..........21 How to Turn the System ON/OFF................... 21 How to Switch Between 'Sleep' And 'Wake' Modes ............22 How to Start / Stop the mail processing................
Page 14: Mailing System Components
Mailing System Components Mailing System Components The illustrations and tables below show the basic mailing system configuration, in- cluding optional accessories you may have added. Equipment overview Mixed-Mail Feeder Automatically feeds envelopes of different sizes and seals them if required. Dynamic Weighing Automatically weighs and rates mail that can be pro- Module (optional)
Page 15 Equipement Details Envelope Hopper Envelopes are loaded here for processing. Side guide Prevents skewing and/or large stack of mail from fall- ing over. Feeder release handle Provides access to feeder for maintenance or to clear stoppage. Sealer water filter Provides access to filter for cleaning. access Removable filter for user self-maintenance.
Page 16 Print Base Top View Meter (Postal security Postage meter that stores credit and tracks postage device/PSD) usage. DO NOT REMOVE. Meter (PSD) Access Provides access to meter (PSD). Lift from right side to Door open.. Front view Print Base Release Release button for ink tank.
Page 17: Control Panel
Control Panel The control panel includes a touch-screen monitor and a keyboard. Monitor Colour, touch-screen display. Keypad Allows the input of data to your mailing system..
Page 18 Dynamic Weighing Module (option) The Dynamic Weighing Module is an in-line weighing scale that is placed between the feeder and the print base. It receives envelopes from the feeder, and measures four points (length, width, thickness and weight) to determine the postage value. Cover Provides access to jammed mail pieces.
Page 19 Stackers (option) The mailing system offers trays or a motorised conveyor stacker to collect and stack processed mail. There are three options, each offering a different level of stacking capacity : Catch tray • Drop tray • Motorised Conveyor Stacker. •...
Page 20 Motorised Conveyor Stacker The conveyor Motorised Conveyor Stacker, a motorised enveloped stacker with a conveyor belt, offers the highest level of mail processing efficiency. It provides the greatest envelope stacking quantity, while reducing the amount of interventions. You can select a working mode on the stacker by using the switch button: Automatic : Optical sensor automatically starts the conveyor belt as envelopes exit •...
Page 21 Accessories Weighing Platform (optional) The Weighing Platform allows you to process mail that cannot pass through the base or Dynamic Weighing Module.
Page 22 Report Printer A USB printer can be directly connected to the mailing system for printing mailing- related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.
Page 23: Operator Controls
Operator Controls Operator Controls Display Areas See the control panel and screen layouts on the flap of this guide cover. Display Areas The control panel includes a touch-screen. Touch a active area on the touch-screen display to access the corresponding •...
Page 24 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home screen Returns to the Homescreen (Current task). Menu Accesses the menu settings. Validates an action or selection. SHORTCUT KEYS Credit Accesses the Credit screen to add credit. Accesses preset job memories.
Page 25 Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc ABC2 2ABC 3DEFdef DEF3 4GHIghi GHI4 5JKLjkl JKL5 6MNOmno MNO6 7PQRpqr PQR7 8TUVtuv TUV8...
Page 26: System Power Management
System Power Management System Power Management System ON/OFF The ON/OFF switch is located at the rear of the right ON/OFF switch hand side of the mailing system base. ON/OFF Turns the mailing system ON or OFF. Always use the ON/OFF switch to switch off the system. Never unplug the power cord.
Page 27: How To Switch Between 'Sleep' And 'Wake' Modes
System Sleep Mode Your mailing system is Energy Star® qualified and automatically goes into a low- power 'Sleep' mode after a period of inactivity. A very low-power 'Sleep' mode, called 'Soft-off' is also available. The mailing system will automatically switch to 'Sleep' mode after 5 minutes of •...
Page 28: How To Start / Stop The Mail Processing
Mail processing Start/Stop To process mail, use the following keys. START / STOP KEYS Stop Red button – Stops mail processing. Start Green button – Starts mail processing. How to Start / Stop the mail processing How to Start / Press the corresponding button on the control panel to start/ stop the mailing system.
Page 30: Running Mail
Running Mail 3 Running Mail This section describes how you can run mail: choosing a Type of task, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Processing Mail Guidelines ..........27 Standard Setup ..............28 How to Sort Mail by type ....................
Page 31 How to Adjust the Moisture Level for Sealing..............82 How to Fill the Auto Label Dispenser................83...
Page 32: Processing Mail Guidelines
Processing Mail Guidelines Processing Mail Guidelines In this Chapter This chapter provides procedures to process mail. Procedures are organised in the following successive parts: Sequences of general steps involved in mail standard processing (p.28 ) • Additional sequences for special mail processing : re-dating, PPI mail... (p.42 ) •...
Page 33: Standard Setup
Standard Setup Standard Setup Recommended Mail Processing Steps This section recommends a standard list of steps to help you process your mail effi- ciently. As mail requirements differ from day to day, some of the settings may not be necessary, or the order may vary. The order given below is recommended. Preparing Mail and Mailing System for Operation Mail preparation involves: Sorting mail by type , (p.31 )
Page 34 Final Mailing Preparation Before beginning processing, these last steps may be necessary for each stack of mail: Choose the Sealing Mode to seal envelopes or to run sealed envelopes. • Change accounts if you track accounts or departments • Clear the batch counter if you need to generate a report for the mail you are about •...
Page 35 Mail Types and Associated Tasks This table lists the different process you can carry out and the related task and pa- rameters. If you want to..then select and apply settings: Imprint Type... Apply Normal Postage [Normal ] Rate • to outgoing mail Weighing mode •...
Page 36: How To Sort Mail By Type
Sorting Mail To maximize efficiency in mail processing, sort your mail into groups that have similar characteristics. By doing this, it may reduce the amount of work steps by minimizing the number of times you change imprint types, weighing modes, sealing modes and rate selection.
Page 37: How To Log In And Start A Work Session
Waking up the System and Starting a Work Session In order to begin mail processing, the user must “wake up” the system (the power must already be on). Once the screen powers on, one of the following will occur: The home screen will be displayed for immediate processing •...
Page 38 Frequently Asked Questions Machine check list: Question... How to answer Do I have enough postage? Look at the credit selection next to the credit button on the screen. To add credit, see p.90 . Is the sealer bottle properly For sealing while printing the envelopes, see to Fill the Sealer Bottle filled? p.246 .
Page 39: Enhancing And Modifying The Imprint
Choosing a Task and Enhancing the Imprint Follow the procedure below to select a Task. Normal Imprint When on the screen, you can also set imprint enhancements (ERA) and change the postage date. Enhancing and Modifying the imprint Enhancing and Follow the sequence to check the Imprint type and enhance the imprint.
Page 40 For detailed instructions, see p.71 . To change the Slogan , press the Slogan area on the screen and select a slogan. For detailed instructions, see p.73 . To change the date or its format , press the Date Selection area on the screen and select the date of mailing (or no day/ no date).
Page 41 How to Apply (or Cancel) a For detailed instructions, see Print Offset p.75 . For frequently used tasks, set an Job memories for fast selection. Using Job Memories p.77 . You can check (or change) the printing options by using the Imprint settings screen: Press...
Page 42: Settings Sequence For Postage
Choosing Rates and Weighing Modes Make sure you have completed the preparation steps outlined in Frequently Asked Questions p.33 . Settings Sequence for Postage Settings Se- Normal From the [ ] home screen: quence for Select a rate (and extra services if necessary) . Postage You may: - Select one of the six rate shortcuts...
Page 43 Weighing mode ...and select a mode in the screen. (Options on screen may vary depending on installed weighing devices and options purchased.) How to Change the Weighing Mode For details, see p.66 . You are now ready to select the sealing mode and start printing envelopes or labels.
Page 44: Changing Accounts
Changing Accounts To process mail using a different account, follow the procedure below. This only applies if you track account/department usage and the Account mode is activated (see Account Management and Access Control p.95 ). Changing Accounts Changing Ac- To change accounts: counts As a user: Press the Account area on the homepage screen, or...
Page 45: How To Reset The Item Counter
Resetting the Item Counter The Item counter allows you to generate a ' batch report ' on those mail pieces pro- cessed since the last reset of the counter. For more information about Batch Reports, see Counter Data Reports p.140 . •...
Page 46: How To Select The Sealing Mode
Checking the Sealing Mode The feeder includes a sealer that can automatically seal envelopes of mixed sizes while processing mail. If activated, the sealer can work in two modes: Sealing nested (open) flaps only . It will not seal flaps that are closed large letters. •...
Page 47: Running Mail
Running Mail Running Mail Recommended Steps for Processing Mail Standard To run mail, complete the preparation steps in section Setup p.28 , before following the steps below. Running mail varies significantly depending on the Weighing mode you choose. The current weighing mode is indicated by the icon on the Weighing modes button. Selecting a Weighing Mode About weighing modes, see p.63 .
Page 48: Steps To Run Mail In Dynamic Weighing Modes
Running Mail Using the Dynamic Weighing Module The Dynamic Weighing Module uses a four-point detection system to weigh and rate mail. It measures the length, width, thickness and weight to properly determine the mailing format within the mail class (that is to say letter vs. large letter formats) and rate the mail pieces.
Page 49: Running Mail In Standard Weighing Mode
Running Mail Using the External Weighing Platform The external weighing platform is used for large, heavy or bulky mail that cannot be run through the mailing system with a Dynamic Weighing Module. On the other hand, if you do not have the optional Dynamic Weighing Module, you will need to use the platform to weigh and rate all your mail.
Page 50 Place the envelope (or identical set) on the hopper. Mail should be placed against the rear wall and covering the optical (clear) sensor. mailing system applies postage and the envelopes are sent to the mail tray or stacker. To print on one or several identical labels Press A label selection screen is displayed.
Page 51: Steps To Run Mail In Differential Weighing Modes
Running Mail in Differential Weighing Modes Differential weighing offers faster, more efficient mail processing when using an ex- ternal weighing platform (WP). In this mode, you can place a stack or container of mail on the weighing platform The weight is then calculated as each mail piece is removed from the weigh platform (by calculating the differential from the amount on the weighing platform less the weight removed).
Page 52 To print directly on the envelope, place the en- velope on the hooper. Mail should be placed against the rear wall and covering optical (clear) sensor. If the mail piece is too thick or too large to process through machine, press Mail to print a label.
Page 53: Running Mail In Manual Weighing Mode
Running Mail in Manual Weighing Mode The mailing system offers two modes for manual weighing : Manual weight entry ), where you enter a known weight to calculate the • postage value. This may be used if the weight exceeds the limit of your weighing platform but another scale has been used to determine the weight.
Page 54 Press to start printing.
Page 55: Running Special Mail Types
Running Special Mail Types Running Special Mail Types Running PPI Mail You can print prepaid or PPI indicia with this mailing system. This provides the added benefit of printing PPIs on-demand without having to stock various pre-printed en- velopes. The system has the ability to store up to five custom PPIs. You also have the option to seal and count the mail pieces processed.
Page 56: Steps To Set Up Ppi Printing
Steps to Set Up PPI Printing Steps to Set Up Once your mail stack is ready: PPI Printing Make sure you are on the home screen of the Imprint Type ]. The name of the imprint type is indicated on the first line of the home screen as illustrated below.
Page 57 How to Change the Weighing Mode For more details, see p.66 . Imprint settings You can review your print setup by using the screen: Press and select the path: > Imprint type (or type Press the corresponding button to change a parameter. From left to right: ...
Page 58: Steps To Run Ppi
Running PPI After completing the initial set up in Steps to Set Up PPI Printing p.51 , follow the steps below to run mail. Steps to Run PPI Steps to Run PPI From the Imprint Type:[ ] home screen: Start a new Operational PPI Report if necessary. Press Reset/Report to open the Operational PPI Report screen and start a new report.
Page 59: How To Process 'Received' Mail
Running mail for “Received” You can print the date on incoming mail for internal tracking purposes. The text “Re- ceived on” can be added before the date. This feature is useful for companies that receive mail requiring a deadline (payment due dates, for example). It allows them to validate the date of receipt, since the date of processing may not be the same.
Page 60 To print or omit the date, press the Date area on the screen to make your selection. You can also check (or change) all the print settings by using Imprint settings screen: Press and select the path: > Imprint type (or type Imprint settings screen is displayed.
Page 61 Place the envelope (or identical set) on the hopper. Mail should be placed against the rear wall and covering the optical (clear) sensor. The recommended print area on the envelope is either on the back or upside down on the front.
Page 62: How To Process Mail Without Printing
Running 'Pass Through' Mail (Sealing or Counting only) The Imprint Type [Pass Through ] allows you to: Run mail for “sealing only” without printing • Only convey mail – without printing or sealing – for counting or testing purposes. • Recommended Steps for Processing 'Pass Through' Mail Processing mail without printing requires the following steps: Pass through...
Page 63: How To Count Mail Pieces Using Weighing Platform
Counting Piece on the Weighing Platform This feature allows you to count an unknow quantity of identical items using the Weighing Platform. How to Count Mail Pieces Using Weighing Platform How to Count As user: Mail Pieces Press and type or select : Using Weighing >...
Page 64: Detailed Steps To Run Mail
Detailed Steps to Run Mail Detailed Steps to Run Mail Selecting the Imprint Type For each stack of mail you have sorted (see p.31), select the appropriate Imprint Type for processing. Once you have selected your imprint type, you can make changes to other operating modes.
Page 65 Press to return to the home screen.
Page 66: How To Select A Rate
Selecting a Rate Selecting a Postage Rate Selecting a postage rate allows the mailing system to calculate the amount when the mail piece weight is available. The system provides several ways to select a rate: Rate wizard that provides access to all available rates, and extra services. •...
Page 67 Use the Rate Wizard to view all rate options and associated extra services. Press [OK] to validate your selection. Postage displayed on the screen is zero as long as the weight is not known (= zero). Wizard Details After selecting the rate Wizard, it will guide you trough the selection process to select a rate and all associated postal services for that class of mail.
Page 68 Selecting a Weighing Mode Several weighing modes are available and will vary based upon the accessories and options you have selected for your mailing system. Depending on the mailing application, select the weighing mode according to the rec- ommendations in the table below. Using Weigh Platform Dynamic Weighing Module...
Page 69 Descriptions of Weighing Modes This section describes the various weighing modes, which are available depending on the accessories and options added to your mailing system. The Weigh Platform and Dynamic Weighing Module are hardware accessories, whereas differential weighing is an option that can be by downloaded through a software upgrade.
Page 70 Weighing mode icon on the screen indicates the selected method and thus the source that provides the weight of the mail piece to the system.
Page 71: How To Change The Weighing Mode
Changing the Weighing Mode At start-up, the system will select the default weighing mode set by the supervisor. See also How to Change the To change the default weighing mode as supervisor, see • Default Weighing Type p.187 . Selecting a To change the weighing mode for a different type of batch of mail, see Weighing Mode p.63 , follow the procedure below.
Page 72: How To Enter Weight Manually
Entering Weight Manually You may have to manually enter the weight of the item. Using this feature, you can still determine the correct postage value. How to Enter Weight Manually How to Enter To enter the weight manually from the home screen: Weight Manually Either: Press the Weighing mode button on the home screen, or...
Page 73: How To Reset The Item Counter
Using the Item Counters The home screen displays an item counter you can use to count processed mail pieces of a batch and to generate reports using Batch Counter reports. The following modes have their own counter: Print Postage • •...
Page 74 Or, to reset any item counter: As a user: Press and select the path: > Bacth settings > Start batch counters (or type Select the counter you want to reset and press [OK] .
Page 75: How To Display The Imprint Settings Screen
Customising the Imprint Depending on the Imprint Type, you can modify the imprint that is printed on mail pieces and postage labels as follows: Add a pre-loaded slogan to the left of the imprint • Add ERA to the left of the Slogan. •...
Page 76: How To Add (Or Cancel) An Era On The Imprint
Adding an ERA and Slogan to the imprint You can add an ERA and/or a slogan to the imprint, as illustrated below. Elements of an imprint See also The supervisor manages the lists of the available ERAs and slogans. See •...
Page 77 None Select the desired ERA in the list or for printing no ERA. icon indicates the current selection. Imprint screen is displayed with updated parameters. Press [OK] to validate your selection. The Homescreen screen is displayed with updated para- meters.
Page 78: How To Add (Or Cancel) A Slogan On The Imprint
Adding a Slogan Follow the steps below to add a slogan to the imprint to help enhance response rates for your mail. Your system contains pre-loaded slogans, and you may order your own custom slogans. Contact your sales representative for further information.. How to Add (or Cancel) a Slogan on the Imprint How to Add (or To add, change or cancel slogan selection:...
Page 79: How To Select A Ppi
Selecting a PPI Select the PPI you want to use from the list. When selecting the Imprint Type [ ] home screen, the default PPI is automatically selected. As supervisor, you can change the Default PPI default PPI (see p.185 ). See also Managing PPIs p.233 .
Page 80: How To Apply (Or Cancel) A Print Offset
Offsetting the Print Position You can offset the print position away from the right edge of the envelope to prevent mis-prints on thick or bulky items (especially when the edges are rounded or very uneven). Two offset values are available. How to Apply (or Cancel) a Print Offset How to Apply (or To offset the print position of the imprint:...
Page 81: How To Change The Date On The Imprint
Changing the Date in the Imprint The mailing system can automatically change the date at fixed How to Set the hours every day or skip non-working days. See Automatic Date Advance Feature p.188 . How to Change the Date on the Imprint How to Change To change the date that will be printed: the Date on the...
Page 82: How To Use A Job Memory
Using Job Memories Job Memories allow you to create a job preset with the rate, ERA, slogan and the date selection mode for the type of imprint you would like to print. If you track department or account usage, you may use the Job Memory to include the account to be charged.
Page 83 The Weighing Mode is not changed by the selection of an Job Memory, except if the Job Memory includes a weight then the Weighing Mode is changed to Manual Weight .
Page 84: How To Use The Feeder
Using the Feeder The steps below describe how to place a stack of mail on the feed hopper. In each stack, you may mix envelopes of different size, thickness and flap formats (nested or closed). You may process certain types of envelopes in both landscape and portrait mode. How to Use the Feeder How to Use the Taking a stack of mail:...
Page 85 Thickness setting: There is a thin/thick mail latch under the top cover of the feeder. For normal operation, the lever will be to the left. However, for processing a batch of thick mail, move the lever to the right, es- pecially if the thicker envelopes won't feed into the mail path.
Page 86: How To Select A Sealing Mode
Using the Sealer Checking the Sealing Mode For details about the sealing function, see p.41 . • How to Select a Sealing Mode How to Select a To select the type of sealing mode or to turn off the sealer: Sealing Mode On the control panel, either: Press the Sealing Modes button on the home screen, or...
Page 87 How to Adjust the Moisture Level for Sealing How to Adjust To adjust the sealer moistening level: the Moisture On the control panel: Level for Sealing Touch the Moistening level area on the screen, or Press and select the path: >...
Page 88 Filling the Auto Label Dispenser The Auto Label Dispenser allows you to print postage on precut labels. You can put up to 50 labels in the Auto Label Dispenser. When labels are not in use, preferably leave them in the catch tray or hopper label receptacle.
Page 92: Postage And Credit Management
Postage and Credit Management 4 Postage and Credit Management This section describes how you can load and manage credit (money) in your mailing system. Overview ................89 Managing Credit ..............90 How to Load Credit......................90 How to Check the Credit ....................92 Unlocking the PSD ..............93 How to Unlock the PSD (Postal inspection)..............
Page 94: Overview
Overview Overview Managing Credit As a user, you can perform the following money-related operations in order to manage and monitor postal credit: Add credit (postage) (p.90 ) • Check available credit in the PSD (meter) (p.92 ) • Unlock the Postal Security Device (meter) (p.93 ) •...
Page 95: Managing Credit
Managing Credit Managing Credit Adding Credit (Postage) You can add credit to the mailing system by selecting a specific whole pound amount. The mailing system connects to the Postal Server in order to add postage. Note As supervisor, you can set up a PIN code for postage crediting the mailing system. •...
Page 96 If crediting fails, the system displays a failure message to- gether with the value you are allowed to add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed. Credit used / Credit available You can open the screen to How to Check the Credit...
Page 97: How To Check The Credit
Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. This is particularly important before processing mail to ensure there are sufficient credit available. How to Check the Credit How to Check Either: the Credit Pres...
Page 98: Unlocking The Psd
Unlocking the PSD Unlocking the PSD The Postal Service requires your postage meter (PSD) to periodically connect for postal security regulation. This must be done at least every 90 days otherwise your system will automatically be deactivated. Once this occurs, you must perform a connection to the Postal Services to unlock the PSD.
Page 100: Account Management And Access Control
Account Management and Access Control 5 Account Management and Access Control This section describes how you can manage accounts as supervisor to track the postage credit usage and/or set access rights to the mailing system. Introducing the 'Account Modes' .........97 Implementing an 'Account Mode' ........
Page 102: Introducing The 'Account Modes
Introducing the 'Account Modes' Introducing the 'Account Modes' Four different 'Account modes ' allow you to carry out the security and account man- agement requirements of your mailing operations. The four 'Account modes ' correspond to the on/off status of two functions: The Accounting function, which tracks the usage of postage by charging accounts •...
Page 103 Access Control Function To ensure and restrict the usage of credit and/or accounts, you can program the machine system security to request a PIN code whenever a user starts a session. The access control function has three PIN code functions you can implement: No PIN code : access to the machine is free, and no accounts can be set.
Page 104 Selecting an 'Account Mode' Account mode The table below summarizes which corresponds to the activation of the Access Control and Accounting functions. Access Control ACCOUNT MODE TO SELECT No account No account with access control Accounting Accounts Accounts with access control , or Remote account management Choose the ' Account mode ' you want to activate, depending on your requirements...
Page 105: Implementing An 'Account Mode
Implementing an 'Account Mode' Implementing an 'Account Mode' This section explains how to implement one of the four 'Account modes' described in Introducing the 'Account Modes' p.97 . 'Account mode' implementation involves two screens: Account mode management menu, which provides access to: •...
Page 106: How To Display The 'Account Mode' Management Menu
Displaying 'Account Mode' Management Menu Follow the steps below to display the 'Account mode' management menu to gain access to the 'Account mode' selection screen and the 'Account mode' parameters. How to Display the 'Account Mode' Management Menu How to Display How to Log in as Supervisor As supervisor (see p.182 ):...
Page 107: How To Change Mode To 'No Account
Setting Up to 'No account' Mode No account mode provides users with free access to the machine (self-service type). This is the default mode of the machine. Process for Implementation No account To implement the mode. How to Change Mode to 'No account' How to Change Account Mode Management From the...
Page 108: How To Change Mode To 'No Account With Access Control
Setting Up to 'No account with access control' Mode No account with access control mode requires users to type a shared PIN code to gain access to the machine. Process for Implementation No account with access control To implement the mode.
Page 109: How To Change The Shared System Pin Code
Changing the System PIN Code When in No account with access control mode, you can change the shared system PIN code as follows. How to Change the Shared System PIN Code How to Change How to Log in as Supervisor As supervisor (see p.182 ): the Shared...
Page 110: How To Set Up To 'Accounts' Mode
Setting Up to 'Accounts' Mode Accounts mode, users must select an account to process mail. Users can change accounts at any time during mail processing. If only one account is available, the mailing system automatically selects it at start up. Process for Implementation Accounts To implement the mode...
Page 111 Management Menu in 'Accounts' Mode Account Mode Management menu allows you to manage the accounts. See next Creating an Account Structure Using Groups Creating the account structure: p.111 • Managing Accounts Creating accounts: p.111 . •...
Page 112: How To Set Up To 'Accounts With Access Control' Mode
Setting up to 'Accounts with access control' Mode Accounts with access control When in mode, users must first enter a PIN code to select an account. Users can change accounts once they have logged in. The su- pervisor may restrict accounts for each user. If only one account is available, the mailing system automatically selects it at start up.
Page 113 Management Menu in 'Accounts with access control' mode Account Mode Management menu allows you to manage the accounts (and account structure) and the management of operators ( = PIN codes). See next Creating an Account Structure Using Groups How to create the account structure: •...
Page 114: How To Activate 'Remote Account Management' Mode
Setting up to 'Remote account management' mode Remote account management mode, you manage accounts and operators from the PC software application. The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control mailing and shipping costs. You can program the mailing system to be used even when not connected to the PC.
Page 115 See next Refer to the PC application user guide to create the account structure, accounts • and operators. Switch to sleep mode (see p.22 ) to restart a session as user. •...
Page 116: Managing Accounts
Managing Accounts Managing Accounts In order to manage accounts, the mailing system must be in one of the following 'Account modes' (p.97 ): Accounts • Accounts with access control • Remote account management • Note: Remote account management , you can only manage the accounts from the •...
Page 117: How To Display The List Of Accounts And Groups
By default, the machine proposes to create accounts and groups in the Main folder The screens of users never mention group names. Groups are a supervisor-eyes-only feature intended for increasing manage- ment and reporting efficiency. Displaying the List of Groups and Accounts Account list The screen displays the list of groups and accounts that belong to one...
Page 118 To print or export the list of accounts, see Account List Report p.152 . • Managing Groups Group Parameters A group has the following parameters: Paramet Format Description Name 32 alphanumeric Name of the group. Must be unique . characters Status Active / Inactive If a group is not active, the corresponding...
Page 119: How To Create A Group
Creating Groups How to Create a Group How to Create a To create a group: Group Account list Display the screen (see p.112 ). Select > Add Acct/Group . Select > Add Group (or type New group screen is displayed. Name Type the group by using the keypad.
Page 120: How To View/Edit A Group Or A Subgroup
Modifying a Group Use the procedure below to change the name, the status or the parent group of a group. Note: To move groups or accounts, change their parent (see the procedure below or, for • accounts, p.119 ). How to View/Edit a Group or a Subgroup How to View/ Account list Display the...
Page 121: How To Activate / Deactivate A Group
Activating a Group of Accounts For example, use the procedure below to temporarily deactivate a group so the in- cluded accounts are not visible to the mailing system users. How to Activate / Deactivate a Group How to Activate To activate or deactivate a Group / Deactivate a How to View/Edit a Group or a Follow the procedure...
Page 122: How To Create An Account
Managing Accounts Account Parameters An account has the following parameters: Paramet Format Description Number 11 alphanumeric Number of the account. characters Must be unique . It cannot be modified after the account is created. However, the account can be deleted. Name 32 alphanumeric Name of the account...
Page 123 Number Name Enter the account using the keypad, then select the account status (the button displays the current status: active inactive Press fields on the screen to change fields. To put the account in a group other than Main folder , select the Root button, then select a group or subgroup in the list.
Page 124: How To View / Edit Account Parameters
Editing Accounts Use the steps below to modify an account name or status. You can also change the account folder ( = group) it is included in. The account number cannot be modified. How to View / Edit Account Parameters How to View / To view or edit the parameters of an account: Edit Account Pa-...
Page 125: How To Activate / Deactivate An Account
Activating Accounts Deactivated accounts are not visible to users. This function allows you to create accounts in advance and prevent them from being used before your account structure is complete. How to Activate / Deactivate an Account How to Activate To activate or deactivate an account: / Deactivate an Account list...
Page 126: How To Export The Account List
Account List Import/Export Using a USB memory device, you can import or export the account list from your mailing machine as a CSV file. Imported accounts are created with no hierarchy and added to the existing account list. Using a spreadsheet program or a simple text editor, modify an exported CSV file to add new accounts to your mailing system by re-importing the file.
Page 127: How To Import Accounts
Importing Accounts To import accounts into the mailing system, place the CSV file on a USB memory device. You can only import CSV files located in the root directory of the USB memory device. The CSV file should have the following characteristics: Name [TBC] Field delimiter...
Page 128: Managing Operator Pin Codes
Managing Operator PIN Codes Managing Operator PIN Codes As supervisor, you can create operator PIN codes for controlling access to the mailing system. You can then assign each PIN code a list of specific accounts that can be charged only to that PIN code. You can only manage operator PIN codes if the mailing system is in the following 'Account modes' (see p.97 ): Accounts with access control...
Page 129: How To Display The Operator List
Displaying the Operator List How to Display the Operator List How to Display How to Log in as Supervisor As supervisor (see p.182 ): the Operator List Press and type or select the path: > Account management > Manage operators Manage Operator screen is displayed.
Page 130: How To Create An Operator
Managing the Operator PIN Codes Follow the steps below to create, modify, activate/deactivate or delete Operator PIN codes. Operator List Report To only print/export the current list of operators, see p.158 . Creating Operators How to Create an Operator How to Create To create an Operator: an Operator Operator list...
Page 131: How To Modify An Operator
Modifying Operators Follow the steps below to modify the operator name, PIN code, status or assigned accounts. How to Modify an Operator How to Modify To modify an Operator: an Operator Operator list Display the screen (see p.124 ). Select the operator and select Edit / Del. . Select >...
Page 132: How To Assign Accounts To An Operator
Assigning Accounts to the Operators You can define account access to operators by assigning them accounts, groups or subgroups of accounts. Assigning a group (or subgroup) automatically assigns all the accounts of the group. If you assign a group (or subgroup) to an operator, all accounts added afterwards to the group will be automatically assigned to the operator.
Page 133: How To Unassign Accounts To An Operator
To see the Account list of the selected Group, press View group content . How to Unassign Accounts to an Operator How to Unassign To delete Accounts an Operator is allowed to use: Accounts to an How to Assign Accounts to an Operator Follow the procedure p.127 , steps 1 and 2.
Page 134: How To Delete An Operator
Deleting Operators Use the procedure below to delete operators. How to Delete an Operator How to Delete To delete an Operator: an Operator How to Modify an Operator Perform the procedure p.126 . Edit / Modify Select > Delete (or type ) instead of Delete confirmation screen is displayed.
Page 135: Advanced Reporting Functions
Advanced Reporting Functions Advanced Reporting Functions The Advanced Reporting feature enhances account management and provides as- sociated reports. Options and Updates To get the Advanced Reporting option, see p.221 Account Management Enhancements Associate Budgets to Accounts Each account is allowed an additional set of characteristics: Budget the amount the account is allowed to use in a period of time •...
Page 136 Budget and Surcharge Parameters You must activate the Budget and Surcharge function and set global parameters to be able to set the budget and surcharge parameters of an account. You may only use Budget and Surcharge features if the Advanced Reporting option is uploaded into your mailing system. Budget Global Parameters The budget of an account is defined as the postage amount that can be charged to this account for a given period of time.
Page 137: How To Activate/Deactivate The Budget And Surcharge Function
Setting-up the Budget and Surcharge Function You may only use Budget and Surcharge features if the Advanced Reporting option is loaded in your mailing system. Then you have to activate the Budget and Surcharge function and finally set global parameters to be able to set the budget and surcharge parameters of an account. Follow the steps below to activate and set-up the Budget and Surcharge function.
Page 138 Setting-up the Budget and Surcharge for an account Once you have activated the Budget and Surcharge function and set global pa- rameters, you can set the budget and surcharge parameters of an account. The Budget and Surcharge buttons are accessible from the Account mode man- agement menu.
Page 140: Reports
Reports 6 Reports This section explains how you can generate, print and store a range of reports re- garding the mailing system usage, credit usage, account expenditures, etc. Reports Overview ............... 137 Generating Reports ............139 How to Generate a Report as a User................139 How to Generate a Report as Supervisor ............
Page 142: Reports Overview
Reports Overview Reports Overview As a user or supervisor, you can regularly view, print or store information regarding mailing system usage, credit usage, account expenditures, etc. Your mailing system also uploads basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option. Reports generally require a beginning date and an end date.
Page 143 Report Name Short Description Output* Page Single account Usage on a single account for a selected p.154 period. Multi-accounts Usage per group/sub-group on all p.156 accounts for a selected period. Budget consump- Instantaneous budget status for all p.163 tion *** accounts.
Page 144: Generating Reports
Generating Reports Generating Reports To generate a report, select the desired report, enter the corresponding parameters, and choose one of the following to display or record the report: On screen viewing • Print with external USB printer (if connected) • Print on a postage label •...
Page 145: Counter Data Reports
Counter Data Reports Counter Data Reports Batch Data Report The Batch Data Report displays the batch counter and corresponding postage for outgoing mail since the last reset. Requirements To generate this report, you have to be logged in as a user. Applying postage You must be in task to view the outgoing mail batch counter.
Page 146: How To Generate A Batch Data Report
How to Generate a Batch Data Report How to Generate To generate a Batch Data Report: a Batch Data Generating Reports p.139 . Report Metering Batch Data Received After generating reports like Batch Data , you may wish to reset the batch counters so that your next reports restart from zero at the current date.
Page 147: How To Generate An Received Batch Data Report
Received Batch Data Report Requirements To generate this report, you have to be logged in as a user. You must be in [Received] imprint type to view received mail batch counter. Output Received Batch Data Report outputs are: Screen • USB printer •...
Page 148: Postage Data Reports
Postage Data Reports Postage Data Reports Day Report The Day Report displays consumption data (total items and total postage value) for each day. Requirements To generate this report, you have to be logged in as a user. Output The Postage Data Report outputs are: Screen •...
Page 149 Daily Usage Report The Daily Usage Report displays usage data (total items and total postage value) for each day of the selected period. Requirements This report is available as a user or supervisor. You have to specify the period for the report (Begin date and End date). When you specify the Begin date, the End date field is filled with a proposed value: Begin date + 31 days.
Page 150: How To Generate A Daily Usage Report
How to Generate a Daily Usage Report How to Generate To generate a Daily Usage Report: a Daily Usage Generating Reports p.139 . Report...
Page 151: How To Generate A Monthly Usage Report
Monthly Usage Report The Monthly Usage Report displays the total number of items and total postage value for a selected period and per month. Requirements This report is available as a user or supervisor. You have to specify the period for the report (Begin date and End date). Use the se- lection of month and year.
Page 152: How To Generate A Ppi Report, And Historic Reports
Operational PPI Report and Historic Reports This report displays the total items. These PPI reports are available: • The 'Historic' options display the two previously recorded reports. • Requirements To generate these reports, you can to be logged in as a user or supervisor. Output The Operational PPI Report and Historic Report outputs are: Screen...
Page 153 While processing PPI, the Operator can decide to print the Operational PPI report, begin a new one and end the current one, or just continue building the current one. Steps to Run PPI p.53 .
Page 154: Credit Data Reports
Credit Data Reports Credit Data Reports Credit Summary Report The Credit Data report displays information on credit usage since installation of the machine. The content is limited to the history available in the PSD. Requirements This report is available as a user or supervisor. Output The Credit Summary Report outputs are: Label...
Page 155: How To Generate Credit Summary Report
How to Generate Credit Summary Report How to Generate To generate a Credit Summary Report: Credit Summary Generating Reports To get the report, see p.139. Report...
Page 156: How To Generate Recredit Operation Report
Credit Summary Report The Credit Summary Report displays the last recredit operation performed on the machine for a selected period. Requirements For this report, you have to be logged in as supervisor. Output The Credit Summary Report outputs are: Screen •...
Page 157: Account Data Reports
Account Data Reports Account Data Reports Account List Report The Account Data report displays the present listing of accounts in the machine. Requirements To generate this report: You have to be logged in as supervisor. • Account Account with access control The current 'Account mode' has to be •...
Page 158: How To Generate The Account List Report
How to Generate the Account List Report How to Generate Account List Report To generate the the Account List How to Log in as Supervisor As supervisor (see p.182 ): Report Press and type 5.2.2 or select the path: > Account management > Manage account > Account report Output Select an...
Page 159 Single Account Report The Single Account Report displays postal expenditures for one account over a se- lected time period. You can select any account from the list. Requirements This report is available as a user or supervisor. The current account mode has to be 'Accounts' or 'Accounts with access control'. You must select an account in the list of accounts, and a specific time period for the report (Begin date and an End date).
Page 160: How To Generate Single Account Report
How to Generate Single Account Report How to Generate To generate a Single Account Report: Single Account Generating Reports To get the report, see p.139 . Report...
Page 161 Multi Account Report The Multi-Account Report displays postal expenditures for all accounts over a se- lected time period, sorted by ascending account number. The report displays all the accounts in 'active' status and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or supervisor.
Page 162: How To Generate Multi Account Report
Fields Comments Die number On printed report only. The report displays the hierarchy of If, in the period, some items were printed groups and sub-groups, with the total val- using a mode without accounts (default ues per group and sub-total values per account), these items appear in the report sub-group.
Page 163: How To Generate The Operator Report
Operator List Report The Operator List Report displays the operator list with PIN codes. Requirements To generate this report, you must be logged in as supervisor (not as a user). • Data Comments For each Operator: There is no period to enter. Operator name •...
Page 164: System Data Reports
System Data Reports System Data Reports Machine Configuration Report The Machine Configuration Report displays all supervisor settings. Requirements To generate this report, you must be logged in as supervisor. Output The Machine Configuration Report outputs are: Screen • USB printer •...
Page 165: How To Generate A Base Events Report
Base Events Report The Base Events Report lists diagnostic codes on the mailing machine and is used by a service representative. Requirements To generate this report, you must be logged in a service representative. Output The Base Events Report outputs are: Screen •...
Page 166: How To Generate A Ip Configuration Report
IP Configuration Report Requirements To generate this report, you must be logged in as supervisor. Output The IP Configuration Report outputs are: USB printer • How to Generate a IP Configuration Report How to Generate To generate a IP Configuration Report: a IP Configu- Generating Reports p.139 .
Page 167: How To Generate A Proxy Configuration Report
Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: Label • How to Generate a Proxy Configuration Report How to Generate To generate a Proxy Configuration Report: a Proxy Configu- Generating Reports p.139 .
Page 168: Advanced Reporting
Advanced Reporting Advanced Reporting The Advanced Reporting option offers the following reporting capabilities: Budget consumption : instantaneous budget status for all accounts • Operator activity : activity of all operators for a selected period • Machine activity : activity of the machine presented in hour bands •...
Page 169: How To Generate A Budget Consumption Report
How to Generate a Budget Consumption Report How to Generate To generate a Budget Consumption Report: a Budget Con- Generating Reports p.139 . sumption Report...
Page 170: How To Generate An Operator Activity Report
Operator Activity Report The Operator Activity Report displays the activities (number of items, postage value, etc.) of all operators for a selected period. Requirements To generate this report, you must be logged in as a supervisor. • The account mode has to be 'Accounts with Access control'. •...
Page 171: How To Generate A Machine Activity Report
Machine Activity Report The Machine Activity Report displays the activity of the system, presented in hour bands, for a selected time period. Requirements To generate this report, you must be logged in as a supervisor. • You have to specify the period for the report (Begin date and an End date). •...
Page 172: How To Generate A Product Code Report
Product Code Report The Product Code Report displays the consumption per Customer Product Code for a selected time period. Requirements To generate this report, you must be logged in as a supervisor (not as a user). • Fields Comments Period You have to specify the period for the report (Begin date and an End date).
Page 173: Credit Data
Credit Data Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output: On label Screen...
Page 174 Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output: Screen USB printer USB memory key Fields Comments Period Default period:...
Page 176: Online Services
Online Services 7 Online Services Online Services is the infrastructure that your iMeter connects to in order to update postal rates, upload postage usage data. There are a number of applications available to enhance the functionality of your mailing system. Online Services for your mailing system allow you to very easily achieve tasks such as updating postal rates, system software or optional features.
Page 178: Imeter Applications Overview
iMeter Applications Overview iMeter Applications Overview Online Services simplify both the use and updating of your mailing system. Features and capabilities include: Online reporting : Access your machine from your personal, secure web account, • simplifying tracking and reporting of your postage expenses. Rate Updates : Maintain current postal rates with automatic, electronic, con- •...
Page 179: Connecting To Online Services
Connecting to Online Services Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your mailing system should be permanently connected to a live analogue telephone line or LAN connection in order to link to the Online Server automatically when required. For some services, automatic calls are pre-scheduled to upload corresponding data.
Page 180: How To Call Online Services Manually
Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new infor- mation (update postal rates, slogan or messages) or to utilize features and options (weigh platform capacity, number of departments, differential weighing, etc.). You will be instructed to use this function when rates change if you do not have a rate protection agreement.
Page 181: How To Test The Connection To Online Services
Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: Ping server • Establishes a connection and checks whether the server answers to a 'ping' command. This test: Connection Settings Validates connection parameters (see p.212 )
Page 182: Uploading Statistics
Uploading Statistics Uploading Statistics Calling manually allows you to upload report data to the Online Services server in order to display reports that integrate the latest figures on your Online Services web page. Without a manual call, the system will automatically call to upload report data to the Online Services server at the end of each month.
Page 183: System Online Services
System Online Services System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the machine’s ink supply is running low. An e-mail message then informs you of that condition so the ink tank can be replaced in time.
Page 184: Configuring The System
Configuring the System 8 Configuring the System This section describes the general settings you can apply to your mailing system. Some of them can be managed directly by all users whereas most of them require the supervisor access. Settings Overview..............181 Logging in / out as the Supervisor ........
Page 185 Adjusting Display and Sounds........... 205 How to Change the Display Language................205 How to Change the Display Language by Default ..........205 How to Adjust the Display Contrast ................206 How to Change the Display Contrast by Default ..........206 How to Enable / Disable the Beeps ................207 How to Change the Beeps by Default ..............207 How to Activate the Quiet Mode ..................208...
Page 186: Settings Overview
Settings Overview Settings Overview This section describes two types of settings: User settings , that only last as long as the user who applies them is logged in • Supervisor settings , sets the default or permanent characteristics of your mailing •...
Page 187: Logging In / Out As The Supervisor
Logging in / out as the Supervisor Logging in / out as the Supervisor You need to be logged in as supervisor to configure the mailing system and perform functions such as managing accounts and access rights, generating certain reports, etc.
Page 188: How To Exit The Supervisor Mode
Exiting the Supervisor Mode Follow the procedure below to exit the supervisor mode. This is necessary to return to the user mode. How to Exit the Supervisor Mode How to Exit the To exit the supervisor mode: Supervisor Mode As supervisor: Press The machine goes to 'Sleep' mode and supervisor is logged out.
Page 189: Postage Default Settings
Postage Default Settings Postage Default Settings Default Rate Changing the Default Rate See also Managing Postal Rates p.232 • How to Change the Default Rate How to Change To change the default rate: the Default Rate How to Log in as Supervisor As supervisor (see p.182 ): 3.3.3...
Page 190: How To Change The Default Ppi
Default PPI The default PPI is automatically selected when the [PPI ] type of imprint is activated. See also Managing PPIs To manage the PPIs, see p.233 . • To change the current [PPI], see How to Select a PPI p.74 .
Page 191: How To Activate / De-Activate Checking On Zero Weight
Checking on Zero Weight The function Zero Weight can be activated/de-activated by the supervisor. When the function is de-activated, the [PPI ] type of imprint may not be captured. The weight values in the PPI Report may then be inaccurate (inaccurate averages for in- stance).
Page 192: How To Change The Default Weighing Type
Default Weighing Mode This setting defines both the weighing device and the weighing method that are se- Selecting a Weighing Mode lected by default when you start the machine (see p.63 ). How to Change the Default Weighing Type How to Change To change the default weighing type: the Default How to Log in as Supervisor...
Page 193: How To Set The Automatic Date Advance Feature
Automatic Date Advance The Auto Date Advance function automatically proposes to change the date printed on mail pieces at a preset time to the next 'working day' date. Example : You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.
Page 194: Printing Default Settings
Printing Default Settings Printing Default Settings You can set default values for the imprint elements that follow: • Slogan • Printing offset • On list screens, a tick indicates the default parameter. You can also set how you want to print on labels : using the Auto label dispenser that prints on precut labels •...
Page 195: How To Change The Default Slogan
Changing the Default Slogan See also Managing Slogans p.230 • How to Change the Default Slogan How to Change To change the default Slogan: the Default How to Log in as Supervisor As supervisor (see p.182 ): Slogan Press and type 3.3.2 or select the path: >...
Page 196: Job Memories
Job Memories Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time Using Job Memories (see p.77 ). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.
Page 197: How To Create A Job Memory
Managing Job Memories How to Create a Job Memory How to Create a To create a job memory: Job Memory As supervisor (see How to Log in as Supervisor p.182 ): Press and type or select the path: > Predefined imprint management Manage The current list of job memories is displayed in the Job memories...
Page 198: How To Delete A Job Memory
How to Delete a Job Memory How to Delete a To delete a job memory: Job Memory How to Log in as Supervisor As supervisor (see p.182 ): Press and type or select the path: > Job memories Select a job memory in the list of the memorized job me- mories.
Page 199: Postage Warning Settings
Postage Warning Settings Postage Warning Settings High-Value and Low-Credit Warnings The mailing system can warn you that the postage amount entered manually is higher than a preset value. This high-amount warning prevents you from accidentally en- tering high postage amounts. The mailing system can also warn you that remaining credit are getting low (low-credit threshold).
Page 200: How To Set/Cancel A Crediting Pin Code
Crediting PIN code You can create a crediting PIN code to control access to only those who are au- Postage and Credit Management thorized to add postage (see p.87 ). How to Set/Cancel a crediting PIN code How to Set/ To set a crediting PIN code: Cancel a How to Log in as Supervisor...
Page 201: Sealer Default Settings
Sealer Default Settings Sealer Default Settings Sealing Default Mode As supervisor, you can set the sealing state by default. Three sealing modes are available : Sealing on: nested and sealed • Sealing on: nested and closed flaps • No sealing. •...
Page 202: How To Set The Default Moistening Level
Moistening Default Level As supervisor, you can set the moistening level by default. Five moistening levels are available : • Medium low • Medium • Medium high • High • How to Set the Default Moistening Level How to Set the To modify the default moistening level: Default How to Log in as Supervisor...
Page 203: Weighing Devices Settings
Weighing Devices Settings Weighing Devices Settings The weighing devices settings include: Zeroing a weighing platform • Selecting a higher accuracy of the Dynamic Weighing Module (slows down • weighing) Setting the GEO code that corresponds to the geographical location of the mailing •...
Page 204: How To Tare The Weighing Platform
How to Tare the Weighing Platform How to Tare the To tare the Weighing Platform as user: Weighing As a user: Platform Press and type or select the path: > Batch settings > Tare Weighing Platform Place the item you want to use on the Weighing Platform. Press [OK] to set weight to zero.
Page 205: How To Activate The High Accuracy Mode
Dynamic Weighing Module High Accuracy Mode You can use the high accuracy mode when the mailing system table is not perfectly stable. Note that the high accuracy mode slows the weighing process down. How to Activate the High Accuracy Mode How to Activate To activate the high accuracy setting: the High Ac-...
Page 206: How To Activate The Automatic Weight Detection On The Wp
Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.
Page 207: How To Change The Geo Code
GEO Code The Weighing Platform and Dynamic Weighing Module provide mail piece weights that have to be corrected according to the geographical location of the mailing system, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: Automatically with Online Services •...
Page 210: Adjusting Display And Sounds
Adjusting Display and Sounds Adjusting Display and Sounds This section describes different parameters you can change to improve your working conditions. Changing the Display Language You can choose a language among those available in the mailing system for your mailing session (3 languages maximum). How to Change the Display Language How to Change To change the current display language:...
Page 211: How To Adjust The Display Contrast
Adjusting Display Contrast You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast How to Adjust To adjust the display contrast: the Display As a user: Contrast Press and type 11.3 or select the path: >...
Page 212: How To Enable / Disable The Beeps
Enabling/Disabling Sounds You can enable or disable the system beeps separately: Beeps on keys. • Beeps on warnings and errors. • How to Enable / Disable the Beeps How to Enable / To enable or disable the beeps: Disable the As a user: Beeps Press...
Page 213: How To Activate The Quiet Mode
Quiet Mode Two operating modes are available on your mailing system: Standard Mode. • Quiet Mode. • The standard mode is the normal operating mode of your mailing system. In quiet mode, the noise level is reduced, as well as the processing speed. As user, you can set the mode for your current session.
Page 214: Other System Settings
Other System Settings 8.10 Other System Settings System Time-outs System settings include: System motor time-outs • Sleep mode time-out • The system time-outs are defined as follows: Start The period of time (in seconds) the system waits for an envelope or label after pressing .
Page 215: How To Set Default Time-Outs
How to Set Default Time-outs How to Set To change the system time-outs: Default Time- How to Log in as Supervisor As Supervisor (see p.182 ) outs Press and type or select the path: > Default User settings > Time-out settings Timeout setting screen is displayed.
Page 216: How To Check/Adjust The Machine Time And Date
Time and Date Management The time and date are required for postage and are provided by the postal au- thorities. As a result, you cannot manually adjust the machine time and date. However, you can ask the machine to check the current time and date and display them.
Page 217: Connection Settings
Connection Settings 8.11 Connection Settings Type of Connection to the Postal or Online Services To add credit or access Online Services, the mailing system can use: An Internet access through a high speed LAN (Local Area Network) • A modem and an analogue telephone line •...
Page 218: How To Set Lan Parameters
LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN Parameters How to Set LAN To set the parameters of the LAN : Parameters How to Log in as Supervisor As supervisor (see p.182 ): Press...
Page 219: How To Set The Modem Parameters
Modem Settings These settings include the modem parameters, telephone number and prefix that the Postage and Credit Management mailing system calls to fund the meter (see p.87 ). How to Set the Make sure the telephone line is selected: see Postal/Online Services Connection p.212 .
Page 220: Connecting A Pc
Connecting a PC 8.12 Connecting a PC Controlling remotely your mailing system from a PC You can connect a PC equipped with application software, such as MAS (Mail Ac- counting Software), Fusion, ... Activating a PC Connection Setting up to 'Remote account management' mode To enable a PC connection, see p.109 .
Page 221: Inserter Mode
Inserter Mode 8.13 Inserter Mode You can connect an inserter to your mailing system. If you have the electronic con- nection option, the inserter drives automatically the mailing system. This electronic connection uses an RS232 cable between the inserter and the base of the mailing system.
Page 222: Changing Motorised Conveyor Stacker Positions
Changing Motorised Conveyor Stacker Positions 8.14 Changing Motorised Conveyor Stacker Positions The stacker can be installed in three positions: In line (0°) • At +90° • At -90°. • The installation at -90° will be done by the technician who will have to set the corresponding conveying speed and direction of conveyor.
Page 223 Stacker Assembly Put the two feet of the Stacker in the two holes shown white circles. On the rear side of the Stacker set the switch to 0°. Make sure that Stacker is correctly ins- talled.
Page 224: How To Install The Motorised Conveyor Stacker At +90
How to Install the Motorised Conveyor Stacker at +90° How to Install Assembly of the metallic attachment the Motorised Put the flange of the two fixation holes as shown Conveyor by the arrow. Stacker at +90° Attach the two feet A of the Base in the two holes metallic atta-...
Page 225 Put the two feet of the Stacker in the two holes shown white circles. On the rear side of the Stacker set the switch to 90°. Make sure that Stacker is correctly ins- talled.
Page 226: Options And Updates
Options and Updates 9 Options and Updates Overview ................223 How to Access the Options and Updates Menu ..........223 How to Read Messages as a User ................224 How to Read Messages as a Supervisor ............224 How to Clean your Mailbox ................... 225 Managing Optional Features ..........
Page 228: Overview
Overview Overview You can update your mailing system by: Updating the postal rates • Adding new options, such as Differential Weighing, Advanced Reporting or in- • creasing the maximum number of accounts Downloading custom slogans or ERAs • Downloading PPIs •...
Page 229: How To Read Messages As A User
Using the Mailbox The mailbox allows you to receive messages from the mailing system or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: Mailbox list screen indicates unread messages and also allows you to delete messages that have been read.
Page 230: How To Clean Your Mailbox
How to Clean your Mailbox How to Clean As supervisor (see How to Log in as Supervisor p.182 ): your Mailbox Press and type or select the path: > Mailbox Mailbox screen is displayed. Select the message to delete and press Delete , or select Delete all to delete all the messages.
Page 231: Managing Optional Features
Managing Optional Features Managing Optional Features Options List The option list includes the options actually loaded into your mailing system and in- dicates the options that are activated. You can display details for each option. For more information about options you can add to your mailing system, contact customer service.
Page 232: How To Load/Activate New Options
Activating New Options Steps to Activate Options You can activate new options by connecting the mailing system to the Online Services server. New options are automatically downloaded and activated by your mailing system. Contact customer service to have new options ready for down- loading on the Online Services server.
Page 233: Managing Eras
Managing ERAs Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint printed on mail pieces. ERA management is identical to slogan management (p.230 ). As supervisor, you can: Load ERAs. • Rename ERAs •...
Page 234: How To Change The Name Or Delete An Era
Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Change the name or Delete an ERA How to Change To Change the name of an ERA: the name or How to Display the List of ERAs Display the list of ERAs (see...
Page 235: Managing Slogans
Managing Slogans Managing Slogans The slogans are graphics you can add to the left hand side of the imprint that is printed on mail pieces. As supervisor, you can: Display the slogan list • Rename or delete slogans • Download new slogans. •...
Page 236: How To Modify Or Delete A Slogan
Modifying the List of Slogans This procedure allows you to change the name of a slogan or remove a slogan from the list. How to Modify or Delete a Slogan How to Modify To modify or delete a slogan: or Delete a How to Display the List of Display the list of Slogans (see Slogans...
Page 237: Managing Postal Rates
Managing Postal Rates Managing Postal Rates Your mailing system uses rate tables to calculate postage. As supervisor, you can: Display the list of rate tables and see which table the system is currently using • Download new postal rate. • The newly available postal rates are automatically downloaded into your mailing system by connecting the mailing system to the How to Load/activate New...
Page 238: Managing Ppis
Managing PPIs Managing PPIs As supervisor, you can: Display the list of PPI mail in the machine • Add new PPIs using an USB memory device • Delete PPIs • How to Change the Default PPI Set a default PPI (see p.185 ).
Page 239: How To Add Or Delete Ppis
Adding or Deleting PPIs You can add PPIs to the machine using a USB memory device as follows. How to Add or Delete PPIs How to Add or To add a PPI: Delete PPIs How to Display the List of PPIs Display the list of PPIs (see p.233 .
Page 240: Updating System Software
Updating System Software Updating System Software Occasionally you may need to download new software for your mailing system. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service.
Page 241 After downloading The mailing system indicates it has to be re-started. System ON/OFF Switch off the mailing system (See p.21 ). After restarting, the mailing system calls the server to confirm installation. The mailing system is ready for use with the new software. No information is lost during the updating process: your data and settings remain unchanged.
Page 242: Maintenance
Maintenance 10 Maintenance This section contains important information about the proper maintenance of your mailing system in order to ensure efficient operation. 10.1 Maintaining the Ink System ..........239 How to Display Ink Tank Data (User)................240 How to Display Ink Tank Data (Supervisor) ............
Page 244: Maintaining The Ink System
Maintaining the Ink System 10.1 Maintaining the Ink System The mailing system uses ink jet technology to print imprints. The ink tank used for printing is located in the mailing system base and contains an ink that is compulsory for postal transactions. The Ink tank is specific to the system base in which it has been installed.
Page 245: How To Display Ink Tank Data (User)
Displaying Ink Tank Data You can display the ink level and other ink tank data, including: Ink consumed in percent • Ink colour • Tank status (present or not present) • Date first used • Best before Check the date on the tank. After this date, the tank warranty is void.
Page 246: How To Display Ink Tank Data (Supervisor)
How to Display Ink Tank Data (Supervisor) How to Display To display the ink level and the tank data: Ink Tank Data How to Log in as Supervisor As supervisor (see p.182 ): (Supervisor) Press and type 7.2.1 or select the path: >...
Page 247: How To Change The Ink Tank
Changing the Ink Tank How to Change the Ink Tank How to Change Open tank drawer pulling the Ink Tank towards you. Press blue release lever sengage the ink tank. Pull out the old ink tank. Insert the new ink tank, then push it until you hear the click.
Page 248: How To Display Printhead Information
Displaying Print head information How to Display Printhead Information How to Display To display the printhead information: Printhead Infor- How to Log in as Supervisor As supervisor (see p.182 ): mation Press and type 7.2.1 or select the path: > Maintenance > Ink management > Print head informa- tion The following screen is displayed: Press “TBC”...
Page 249: How To Test The Printing Quality
Cleaning the Printing Heads If imprints look unclear or dirty in some way, test the printing quality and clean the headset to restore the printing head condition. If the headset has to be cleaned too often, change the automatic cleaning interval as indicated.
Page 250: How To Clean The Printing Heads Automatically
How to Clean the Printing Heads Automatically How to Clean To clean the printing heads automatically: the Printing How to Log in as Supervisor As supervisor (see p.182 ): Heads Automat- Press and type 7.2.2 or select the path: ically >...
Page 251: Maintaining The Sealer Water Network
Maintaining the Sealer Water Network 10.2 Maintaining the Sealer Water Network The automatic feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not be sealed properly. Filling the Sealer Bottle How to Fill the Sealer Bottle How to Fill the To add water:...
Page 252: How To Clean The Water Filter
Cleaning the Water Filter A water filter is installed on the system. It is necessary to clean it regularly. How to Clean the Water Filter How to Clean To clean the water filter: the Water Filter Open the water filter drawer pulling towards you.
Page 253: Cleaning The Mail Path
Cleaning the Mail Path 10.3 Cleaning the Mail Path Cleaning the mail path includes: Cleaning the ink heads automatically • Cleaning feeder sealer ramp • Cleaning Feeder belts and rollers • Cleaning the mailing system sensors on the mail path. •...
Page 254: How To Clean The Moistening Ramp (Sealer)
Cleaning the Moistening Ramp of the Sealer Make sure your system is off before cleaning. How to Clean the Moistening Ramp (Sealer) How to Clean To clean the Moistening Ramp: the Moistening Open the feeder by pulling handle Ramp (Sealer) towards you.
Page 255 Remove the moistening ramp. Clean the moistening ramp with hot water. Re-install the moistening ramp. Pull the moistening ramp towards you to reengage Push down on the blue release lever .
Page 256: How To Clean The Accessory Belts And Rollers
Cleaning Belts and Rollers Follow the steps below to clean the belts and rollers in the feeder and in the Dynamic Weighing Module (if installed). How to Clean the Accessory Belts and Rollers How to Clean To clean the accessory belts and rollers: the Accessory Open equipment covers.
Page 257: Touchscreen Calibration
Touchscreen Calibration 10.4 Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other non-sharp accessory), the touchscreen may need to be calibrated for a better pre- cision. How to Calibrate the Touchscreen How to Calibrate To calibrate the touchscreen: the Touchscreen How to Log in as Supervisor...
Page 258: Maintenance Processes
Maintenance processes 10.5 Maintenance processes These processes are only to be completed on request from your Customer Service. Check that your mailing system is connected to a telephone line or the LAN before starting. How to Log in as Supervisor p.182 ): As supervisor (see Press...
Page 259 Performing the Update Registration Procedure to Change Address This procedure is used if you have changed your address. Contact Customer Service to change your information. You will be instructed to perform the update registration procedure. Check that your mailing system is connected to a telephone line or the LAN before starting.
Page 260: Troubleshooting
Troubleshooting 11 Troubleshooting This section helps you solve problems you may encounter while using your mailing system. 11.1 Envelopes Stoppages and Jams ........257 How to Clear Jammed Mail in the Print Base ............... 258 How to Clear Mail Jammed in the Feeder..............259 How to Clear Mail Jammed in the Dynamic Weighing Module........
Page 262: Envelopes Stoppages And Jams
Envelopes Stoppages and Jams 11.1 Envelopes Stoppages and Jams Print Base Stoppages Problem: Envelopes are stopped in the transport mechanism of the Base. Possible cause Action Mailpiece is too thick. 1 Clear the Base as indicated below. • Mail size is incorrect. •...
Page 263: How To Clear Jammed Mail In The Print Base
How to Clear Jammed Mail in the Print Base How to Clear To clear jammed mail in the Base: Jammed Mail in Pull the release handle on the lower assembly of the Print Base the print Base. Using your other hand, remove the jammed en- velopes.
Page 264: How To Clear Mail Jammed In The Feeder
Feeder Stoppages/Jams Problem : Envelopes are stopped in the Feeder. Possible cause Action Mail piece is too thick. 1 Clear the Feeder as indicated • below. Mail size is incorrect. • Too many envelopes are on the • 2 Correct the cause: feed deck.
Page 265: How To Clear Mail Jammed In The Dynamic Weighing Module
Dynamic Weighing Module Stoppages and Jams Problem : Envelopes are jammed on the Dynamic Weighing Module deck. Possible cause Action Mail size is incorrect. 1 Clear Dynamic Weighing • Module as indicated below. Envelopes properly • stacked on the feed platform. 2 Correct the cause: Mail Specifi- Mail sizes: see...
Page 266: Label Stoppages And Jams
Label Stoppages and Jams 11.2 Label Stoppages and Jams Problem : A Label is Jammed in the Print Base Possible cause Action How to Clear a A label is blocked in the Auto Label Dis- Clear the label. See Label Jammed in the Base penser or in the transport mechanism of p.261 .
Page 267 Gently tilt base drawer on the left side and remove it. Remove jammed labels. Put the Base drawer back into place. Release the jam release handle.
Page 268: Weighing Problems
Weighing Problems 11.3 Weighing Problems Problem : The Weighing Platform or Dynamic Weighing Module does not Weigh Properly The Base does not seem to display a correct weight. You have to check the weighing device (Weighing Platform or Dynamic Weighing Module) as follows. Possible cause Action The weighing device is not...
Page 269: Diagnostics And System Data
Diagnostics and System Data 11.4 Diagnostics and System Data The Diagnostics feature allows you to find the root cause of an issue or a machine breakdown. The machine performs a self diagnosis, then generates data on the status and the events or errors that have occurred.
Page 270: How To Access The Diagnostics
How to Access the Diagnostics How to Access To gain access to the diagnostics: the Diagnostics How to Log in as Supervisor As supervisor (see p.182 ): Press and type or select the path: > Maintenance > Diagnostics The system requires you to press [OK] to start the diagnostic tests, then displays the list of the tests.
Page 271: How To Display The Software Data
System Data As Supervisor, you have access to the following data: Software data (PSD#, Loader, OS, PACK, XNDF DATA OMEGA, language, • variant) Hardware data (P/N of the base and the PSD) • Events logs (Base events and PSD events, or Server connection history) •...
Page 272: How To Display The Error Lists
How to Display the Error Lists How to Display To display the error lists: the Error Lists How to Log in as Supervisor As supervisor (see p.182 ): Press and type 7.1.3 or select the path: > Maintenance > System information > Error lists Select the >...
Page 274: System Specifications
System Specifications 12 System Specifications This section contains the important specifications of your mailing system. 12.1 General Specifications ............271 12.2 System Connections ............272 12.3 System Connectors.............275 12.4 Mail Specifications .............279 12.5 Operating Specifications ............ 281 12.6 Environmental Conditions ..........282 12.7 Menu Reference ..............
Page 276: General Specifications
General Specifications 12.1 General Specifications Base Dimensions (cm) (Width x Length x Height): 64 x 22 x 34 • Weight : 21 kg • Power supply : 230 V (+/- 10 %) 3 prong • Frequency : 50 Hz • Maximum Input Power : 294W •...
Page 277: System Connections
System Connections 12.2 System Connections Base + Feeder Power...
Page 278 Base + Feeder + Dynamic Weighing Module Power...
Page 279 Base + Stacker Power...
Page 280: System Connectors
System Connectors 12.3 System Connectors Base connectors On the left-hand side The ON/OFF switch is located at the rear of the right ON/OFF switch hand side of the mailing system base. Power connector To wall socket Power connector To Conveyor Stacker RJ 45 Future use USB ports...
Page 281 On the right-hand side USB ports To any USB devices* RS232 (COM1/2) To weighing platform To feeder or Dynamic Weighing Module DVI Connector To display Power connector To feeder USB devices : Keyboard, Printer, Modem, LAN adaptor, Bar Code Reader… All USB devices have to be plugged with the system powered OFF.
Page 282 Feeder connectors Power connector To base or Dynamic Weighing Module To feeder or Dynamic Weighing Module RJ45 Future use Dynamic Weighing Module connectors To base To feeder Power connector To base Power connector To base...
Page 283 Conveyor Stacker connectors Power connector To base...
Page 284: Mail Specifications
Mail Specifications 12.4 Mail Specifications Envelope Characteristics Envelope Dimensions (note: the il- Your mailing system can handle envelope flap sizes as illustrated below lustration is not on scale) Envelope dimensions and weights Max. length: 330 mm • Max. width: 381 mm (330 mm on system with dynamic scale) •...
Page 285 Stack of envelopes Mixed size feeder: max 197 mm high • Min. weight: 45 g • Max. weight: 1200 g • See also How to Use the Feeder p.79 . • Label Characteristics Two types of label are available for your mailing system: ALD Labels, for the Auto label dispenser •...
Page 286: Operating Specifications
Operating Specifications 12.5 Operating Specifications Dynamic Weighing Module Range Resolution in dynamic weighing mode: g. • • Accounts Account The number of accounts you can create can be raised optionally to 500 ( Number p.178 ). Operating conditions Ambient temperature: 10 - 40°C •...
Page 287: Environmental Conditions
Environmental Conditions 12.6 Environmental Conditions Weighing Accuracy To obtain the best weighing results, use a solid and steady table and away from air movement: Away from doors • Away from any fan • Dynamic Weighing Module Environment The Dynamic Weighing Module uses optical sensors: do not install it in an area exposed to excessive light or heat sources.
Page 288: Menu Reference
Menu Reference 12.7 Menu Reference The tables below list the options in the user and supervisor menus. To gain access to the menu, press Menu on the control panel. User Menu Level 1 Level 2 Level 3 Level 4 See... Introducing Tasks 1.Imprint p.29 .
Page 289 Level 1 Level 2 Level 3 Level 4 See... PPI current PPI <latest date> PPI <latest date-1> 7. Credit Managing Credit 7.1.Credit used/credit available p.90 Adding Credit (Postage) 7.2.Add Credit p.90 7.3.Postal Inspection Using the Mailbox 8. Mailbox p.224 9.Online services How to Test the Connection 9.1.Ping Server to Online Services...
Page 290 Supervisor Menu Level 1 Level 2 Level 3 Level 4 See... Using the Mailbox 1.Mailbox p.224 2.Reports Reports p.135 Credit summary Credit History Daily usage Monthly usage Machine Configuration Operator activity Budget limit report Product code report Single Account Multi Account IP Config Proxy Config PPI current batch...
Page 291 Level 1 Level 2 Level 3 Level 4 See... Adding a Default Print Posi- 3.2.4.Print offset tion Offset p.190 Weighing Devices Settings 3.2.5.Default weighing type p.198 Quiet Mode 3.2.6.Default Quiet Mode p.208 How to Set the Inserter 3.2.7.Default Inserter mode Mechanical Connection as Default p.216...
Page 292 Level 1 Level 2 Level 3 Level 4 See... Managing Operator PIN 5.3.1.Operator list Codes p.123 5.3.2.Operator report Advanced Reporting Func- 5.4.Budget and surcharge management tions p.130 6.Machine settings 6.1.Weighing functions How to Tare the Weighing 6.1.1.Weighing Platform Platform Tare p.199 How to Zero the Weighing 6.1.2.Zero Weighing Plat-...
Page 293 Level 1 Level 2 Level 3 Level 4 See... 7.3.2.1Base Sensors Sta- 7.3.2.2 Feeder Sen- sors 7.3.2.3 Dynamic Scale Sen- sors 7.3.3Feeder tests 7.3.3.1 Moistening pumps test 7.3.3.2 Moistening flap position test 7.3.3.3Paper fan test 7.3.4Display 7.3.5Control panel keys 7.3.6Serial Connectors 7.3.7Ping tool 7.3.8Modem self test 7.3.9IP configuration...
Page 294 Level 1 Level 2 Level 3 Level 4 See... Managing Postal Rates 8.4.Rate management p.232 Managing PPIs 8.5.PPI management p.233 9.Communication settings Type of Connection to the 9.1.Type of connection Postal or Online Services p.212 LAN Settings 9.2.LAN settings p.213 Modem Settings 9.3.Modem settings p.214...
Page 296: Index
Index Envelope Hopper 10 Account Number 178 Account structure 111 Auto label dispenser 10, 33 Feeder release handle 10 Folder 113, 117 Batch Mode 43 Belt 13 GEO Code 202 Belts 251 High Accuracy 200 CAN 272, 273 Checking On Zero Weight 186 Cleaning 244 Ink Management 178 Control Panel 9...
Page 297 Meter (PSD) Access Door 11 Rate selection 61 Meter (Postal security device/PSD) Rate tables 232 Mixed-Mail Feeder 9 Moistening Ramp 249 Sealer bottle 10 Monitor 12 Sealer water filter access 10 Multi Account 156 Selecting a Rate 61 Side guide 10 Single Account 154 Online Services 173 Specifications 271...

Neopost IS-5000 User Manual

Table of Contents

2 Mailing System Overview

Mailing System Components

Operator Controls

System Power Management

3 Running Mail

Processing Mail Guidelines

Standard Setup

Running Mail

Running Special Mail Types

Detailed Steps to Run Mail

4 Postage and Credit Management

Overview

Managing Credit

Unlocking the PSD

5 Account Management and Access Control

Introducing the 'Account Modes

Implementing an 'Account Mode

Managing Accounts

Managing Operator PIN Codes

Advanced Reporting Functions

6 Reports

Reports Overview

Generating Reports

Counter Data Reports

Postage Data Reports

Credit Data Reports

Account Data Reports

System Data Reports

Advanced Reporting

Credit Data

7 Online Services

Imeter Applications Overview

Connecting to Online Services

Uploading Statistics

System Online Services

8 Configuring the System

Settings Overview

Logging in / out as the Supervisor

Postage Default Settings

Printing Default Settings

Job Memories

Postage Warning Settings

Sealer Default Settings

Weighing Devices Settings

Adjusting Display and Sounds

Other System Settings

Connection Settings

Connecting a PC

Inserter Mode

Changing Motorised Conveyor Stacker Positions

9 Options and Updates

Overview

Managing Optional Features

Managing Eras

Managing Slogans

Managing Postal Rates

Managing Ppis

Updating System Software

10 Maintenance

Maintaining the Ink System

Maintaining the Sealer Water Network

Cleaning the Mail Path

Touchscreen Calibration

Maintenance Processes

11 Troubleshooting

Envelopes Stoppages and Jams

Label Stoppages and Jams

Weighing Problems

Diagnostics and System Data

12 System Specifications

Quick Links

Chapters

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Neopost IS-5000

Summary of Contents for Neopost IS-5000