Neopost IS-5000 Operator's Manual
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Neopost IS-5000 Operator's Manual

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IS-280
Installation Guide

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Summary of Contents for Neopost IS-5000

  • Page 1 IS-280 Installation Guide...

  • Page 3: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................11 Control Panel Features ..................20 Connections .....................24 System Connectors ..................27 Power Management ..................31 Processing Mail Mail Processing Guidelines ................37 Preparing and Starting Your Job Run ..............38 Processing Mail ....................51 Processing Special Job Types .................58...
  • Page 4 myEquipment E-Services Overview ......................173 Connecting to E-Services ................174 Uploading Statistics ..................177 E-Services available on your System ............178 Configuring your Mailing System Settings Overview ..................183 Logging In/Out as the Supervisor ..............184 Changing Languages ..................186 Enabling/Disabling Sounds ................188 Display Settings .....................191 System Time-Outs and Settings ..............193 High Value, Low Funds Warnings and PIN Codes .........195 Weighing Settings ..................197 Default Impression Settings ................205...
  • Page 5 11.1 Paper Jamming ....................263 11.2 Label Jamming ....................267 11.3 Weighing Problems ..................269 11.4 Diagnostics and System Data ..............271 Specifications 12.1 Mail Specifications ..................277 12.2 Recommended Operating Conditions ............279 12.3 Technical Specifications ................280 12.4 Operating Specifications ................281 12.5 Menu Reference ..................282...

  • Page 7: Read This First

    Read this First This section contains important information about recommended safety precautions and the best environmental conditions in which to operate your system. What you will find in this Manual ........3 Safety Requirements ............6...

  • Page 9: What You Will Find In This Manual

    What you will find in this Manual Read this First on page 1 Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols that are used throughout this User Guide to explain the features and functions of your Mailing System.
  • Page 10 Troubleshooting on page 261 What to do when a problem occurs. Specifications on page 275 Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING : indicates a human safety hazard. ATTENTION : brings to your attention a risk to your equipment or your mail that could result from an action you may perform.
  • Page 11 Glossary This manual uses the acronyms listed below. Acronym Description Ascending Total Postage Used Descending Postage Available Automatic Label Dispenser Local Area Network Personal Computer Personal Identification Number Meter Postal Security Device (Postage Meter) Weighing Weighing Platform (Scale) Platform Canada Post Corporation Mailing Account Software...

  • Page 12: Safety Requirements

    Safety Requirements Power Connection Before powering up your Mailing System, please check to ensure the system meets your local AC voltage requirements. For information on power specifications, please refer to the plates at the back of each System component. In addition to checking the power requirements, we also recommend that you: •...
  • Page 13 • operate more efficiently, saving you time and money • protect the environment with innovative product and packaging designs. In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink Cartridges and system components as they reach their end of life. For more details on our...
  • Page 14 • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. • To avoid damaging vital system components, only use Neopost/Canada Post approved supplies (ink, tape, cleaners...).

  • Page 15: Meet Your Mailing System

    Meet Your Mailing System Get to know your mailing system in this section. System Layout ..............11 Control Panel Features .............20 Connections ...............24 System Connectors ............27 Power Management ............31 How to turn your Mailing System ON/OFF ..........32 How to switch between 'Sleep' and 'Wake' Modes ........33 How to start / stop mail processing ..............33...

  • Page 17: System Layout

    System Layout The illustrations and tables below show the basic mailing system configuration, including optional accessories you may have added. System Components Automatically feeds the system with envelopes of differ- Mixed-Mail Feeder ent sizes and seals them if required. Dynamic Scale (option- Automatically weighs and rates mail that can be pro- cessed through the Mailing System.
  • Page 18 Equipement Details Envelope Hopper Envelopes are loaded here for processing. Prevents skewing and/or large stacks of mail from falling Side Guide over. Provides access to the Feeder to perform maintenance Feeder Release Handle or to clear a jam Sealer Water Filter Ac- Provides access to Sealing System Water Filter for cess cleaning purposes.
  • Page 19 Inside System Base Top View Postal Security Device Stores postage funds and tracks postage usage. Postal Security Device Provides access to the PSD. Front view Ink Tank Release Lever Lever to release the Ink Tank when required. Reservoir that supplies ink to Print Head. Ink Tank See also How to change the Ink Cartridge...

  • Page 20: Control Panel

    Provides access to the ink storage area in order to Ink Tank Access Door change the Ink Tank. Flip the access door down in order to open. Control Panel The Control Panel includes a Touch-Screen Monitor and an alpha-numeric keyboard. Touch-Screen Monitor Colour, Touch-Screen Display.
  • Page 21 Dynamic Scale (optional) The iWeigh Dynamic Scale is an in-line weighing platform that is located between the Mixed Mail Feeder and the Print Base. It receives envelopes from the Feeder, and measures four points (length, width, thickness and weight) to determine the postage value. Provides access to mail pieces in the weighing area.
  • Page 22 Stacking options The IS-5000 offers two tray options and a motorized Conveyor Stacker option to collect and stack processed mail. Each stacking option offers a different level of stacking capacity: • Catch Tray • Drop Tray • Motorized Conveyor Stacker.
  • Page 23 Conveyor Stacker The Conveyor Stacker offers the highest level of mail processing efficiency. It provides the greatest envelope stacking capacity, while reducing operator intervention by using an intelligent conveyor belt to collect and stack your processed mail. You can choose from three operating modes to maximize the efficiency of your Conveyor Stacker: •...

  • Page 24: Weighing Platform

    Weighing Platform The Weighing Platform allows you to process mail that cannot pass through the base or the Dynamic Weighing Module. Accessories Barcode Scanner The Barcode Scanner is used to upload Accounting Departments through barcodes...
  • Page 25 Report Printer A USB printer can be connected to your Mailing System to print your activity reports or shipping Labels. For more information about compatible printers that can connect to your Mailing System, please contact the Neopost Customer Service Centre.

  • Page 26: Control Panel Features

    Control Panel Features Display Areas For details, please see the Control Panel and screen diagram on the flap of the User Guide Cover.
  • Page 27 The IS-5000 includes a Touch Screen Control Panel, so most zones are tactile. Tap a zone to open the corresponding User Screen. Account Displays the Account that is currently selected. Indicates that a Slogan will be printed when highlighted Slogan in yellow.
  • Page 28 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home Screen. Menu Accesses the Menu Settings. Validates a selection. SHORTCUT KEYS Postage Funds Accesses the Postage Funds Management Menus. Impression Accesses pre-set Meter Impressions and Account Memories.
  • Page 29 Keypad Use The table below indicates the character combinations you can create by pressing the same key several times in a row. Alpha-Numeric Custom Text Modem Settings 2ABCabc ABC2 2ABC 3DEFdef DEF3 4GHIghi GHI4 5JKLjkl JKL5 6MNOmno MNO6 7PQRpqr PQR7 8TUVtuv TUV8 9WXYZwxyz...

  • Page 30: Connections

    Connections Base and Mixed Mail Feeder CAN (Controller Area Network) Connections Power Connections...
  • Page 31 Base, Mixed Mail Feeder and iWeigh Dynamic Scale CAN (Controller Area Network) Connections Power Connections...
  • Page 32 Base and Conveyor Stacker Power Connections...

  • Page 33: System Connectors

    System Connectors Base Connectors Base Connectors The ON/OFF switch is located at the rear of the left hand ON/OFF switch side of the Mailing System base. Power Connector To the Mailing System and a wall socket Power Connector The Conveyor Stacker connection RJ 45 Connector For future connections USB Ports...
  • Page 34 Base Connectors USB Ports USB devices connections* RS232 (COM1/2) Weighing Platform Connection Mixed Mail Feeder and/or Dynamic Scale Connection DVI Connector Display Connection Power Connector Mixed Mail Feeder Connection *USB devices : Keyboard, Desktop Printer, LAN Adaptor, Bar Code Reader etc. All USB devices can only be connected when the System is OFF.
  • Page 35 Mixed Mail Feeder Connectors Power Connector Base or Dynamic Scale connections Mixed Mail Feeder and/or Dynamic Scale connections RJ45 For future connections Dynamic Scale Connectors Base Connection Mixed Mail Feeder Connection Power Connector Base Connection Power Connector Base Connection...
  • Page 36 Conveyor Stacker Connectors Power connector Base Connection...

  • Page 37: Power Management

    Power Management Turning Your Mailing System ON/OFF The ON/OFF switch is located at the rear of the right ON/OFF Switch hand side of the Mailing System Base. ON/OFF Turns the Mailing System ON or OFF. Always use the ON/OFF switch to switch off the system. Never unplug the power cord.

  • Page 38: How To Turn Your Mailing System On/Off

    How to turn your Mailing System ON/OFF Press either side of the switch to turn the Mailing System ON or OFF. - The dash (or I) indicates ON. - The circle (or O) indicates OFF. After switching your system OFF, there may be a delay of up to 20 seconds to move the print head into the OFF position and free any remaining voltage in the system.

  • Page 39: How To Switch Between 'Sleep' And 'Wake' Modes

    How to switch between 'Sleep' and 'Wake' Modes Press the Sleep/Awake key to switch between “Sleep” and “Awake” Modes. To avoid weighing errors, make sure there are no items on your weighing platform before starting up the system. Mail Processing To process mail, use the following keys.

  • Page 41: Processing Mail

    Processing Mail This section describes how to set up a Job Run. Depending on the type of job you wish to run, you can: Choose a Meter Impression Select a Postage Rate Select a Weighing Method Activate the Sealing Function and so on Mail Processing Guidelines ..........37 Preparing and Starting Your Job Run ......38 How to sort Your Mail ...................41...
  • Page 42 How to enter the Weight Manually ...............80 How to reset Batch Counters ...............81 How to display the Imprint Settings Screen ..........83 How to add or Remove a Slogan ..............84 How to select a Permit Impression ..............85 How to move a Meter Impression (Print Offset) ..........87 How to change the Date ................88 How to use an Impression Memory .............90 How to use the Feeder ................91...

  • Page 43: Mail Processing Guidelines

    Mail Processing Guidelines This section describes the settings and the options available to maximize the efficiency of your mail processing operations for a variety of mail types.

  • Page 44: Preparing And Starting Your Job Run

    Preparing and Starting Your Job Recommended Mail Processing Steps This section recommends a list of mail preparation step to help you process your mail more efficiently. As mail requirements differ from day to day, some of the settings may not be necessary, or the order may vary.
  • Page 45 Task Home Screen Each 'Task' has a Home Screen that displays the settings - and only those settings - that are necessary to process your mail pieces in the corresponding mode. The Home Screen Buttons and some Control Panel Keys ( ) provide you direct access to the settings that concern postage and Meter Impression printing.
  • Page 46 Action Type of Available Impression Options Impression • Manual amount of Postage Amount Correction Correcting a Postage • Date Amount • Print Offset (print on back of enve- • Sealing On or Off lope): • Print Date and/or 'Received' Printing 'Received' or [Received] •...

  • Page 47: How To Sort Your Mail

    How to sort Your Mail Sort your mail into different stacks according to the characteristics of your items in the order listed below: Mail Type, see table . - Outgoing mail requiring different postage types * Standard postage * Date to correct * Amount to correct * Permit Mail postage - Presort mail or permit printing...

  • Page 48: How To Log In And Start A Job Run

    Turning On Your System and Starting a Job Run Turning on your system automatically starts a job set up using your Default System Settings. Depending on the Default System Settings you choose: • Access to your system may be open to all Users •...
  • Page 49 Turning On Your System and Starting a Job Run To locate an Account quickly, type the Account Number or Name (tap column headers to switch between number and name) or use a Barcode Scanner. To type letters instead of figures using the keypad, press the corresponding key several times in a row like a cell phone.

  • Page 50: How To Change A Meter Impression

    Question... Answer Is there enough ink in your car- To display the amount of ink remaining in your car- tridge? tridge, see How to display the Ink Cartridge Data as a User on page 246 . You can set a low postage warning (see How to set the Low-Funds Threshold on page 196 ).

  • Page 51: How To Apply Postage (Settings)

    Select Impression Type. The Type of Impression Screen appears. Select the type of Impression from the list displayed on your screen and press [OK]. The Build Impression Screen is updated and displays the menu items that allow you to modify the Impression Options. Press [OK] to return to the Home Screen.
  • Page 52 Select a Postage Rate and add Services. Press to open the Rate selection screen. You now have four (4) different methods available to you to select your Postage Rate: 1– Select a Rate Shortcut, a Rate Category Shortcut (Marketing Mailing, Shipping, Special Services) or type a number to display the available rate options.
  • Page 53 Select a weighing method , or manually enter the weight. Depending on the quantity and type of mail you wish process, you can choose your preferred Weighing Method (such as Manual Weight Entry, using a Weighing Platform, Differential Weighing or using a Dynamic Scale). For details, see Choosing a Weighing Mode on page 76.

  • Page 54: How To Change Accounts

    Changing the Current Account To assign postage costs of a completed job run to an Account(s), complete the set up instructions listed below before processing your mail. This only applies if you track account/department usage and the Account mode is activated (see Managing Accounts and Assigning Rights on page 103 ).

  • Page 55: How To Reset Batch Counters

    Resetting Batch Counters Batch Counters allow you to track and report on the number of items processed and the amount of postage used since the last counter reset. To produce reports associated to your Batch Counters, see Batch Report on page 147 How to reset Batch Counters To reset a Batch Counter: Tap the Reset counter Zone on the Home Screen.

  • Page 56: How To Select The Sealing Mode

    Using the Sealing Function The Mixed Mail Feeder includes a Sealer that can automatically seal envelopes of mixed sizes while processing mail. If activated, the Sealer can work in two modes: • Sealing nested (open) flaps only . It will not seal flaps that are closed flat. In this mode you can mix sealed envelopes along with nested envelopes that require sealing.

  • Page 57: Processing Mail

    Processing Mail Recommended System Set-up for Processing Mail The way you will process your mail depends on the Weighing mode you choose. The active Weighing Mode is indicated by the icon displayed in theWeighing Mode zone of your screen. Processing Mail by Weighing Mode •...

  • Page 58: Processing Mail In Dynamic Weighing Modes

    Processing Mail Using the Dynamic Weighing Module The iWeigh Dynamic Weighing Module uses a four-point detection system to weigh and rate mail. It measures the length, width, thickness and weight to properly determine the mailing format within the mail class (that is to say letter vs. flat) and rate the mail pieces. Two modes are available when using the Dynamic Weighing Module: •...

  • Page 59: Processing Mail In Standard Weighing Mode

    Press to start. The system weighs the first mail piece and asks you to confirm the postage amount before applying it to the mail pieces remaining in the stack. Press [OK] to confirm. The system will now feed (seal), and print the entire stack of mail without weighing the remainder of the batch.
  • Page 60 Remove the envelope from the Weighing Platform. Place an envelope (or stack) in the hopper. Your items should be placed against the rear wall and covering the optical (clear) sensor. The Mailing System applies postage and the envelopes are sent to the mail tray or stacker.

  • Page 61: Processing Mail Using Differential Weighing

    Processing Mail Using Differential Weighing Differential Weighing offers faster and more efficient mail processing when using an external Weighing Platform (WP). In this mode, you can place a stack or container of mail on the Weighing Platform The weight is then calculated as each mail piece is removed from the Weighing Platform (by calculating the differential from the amount on the Weighing Platform less the weight removed).
  • Page 62 If the mail piece is too thick or too large to process through the print path, press to print a Label. See Mail Specifications on page 277 Repeat the previous steps for each piece of mail. To quit at any time, press Back . In Differential Weighing Auto-Label Mode ( You may change the Label Dispenser (if you have the option Remote Label Dispenser installed) from the Differential Weighing Auto-Tape Screen.

  • Page 63: Processing Mail Using Manual Weight Entry

    Processing Mail using Manual Weight Entry A) To print an Impression From the Home Screen: Press System motors start running. To print the Impression on an envelope, insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards, and covering the optical sensor.

  • Page 64: Processing Special Job Types

    Processing Special Job Types Date Correction Mode How to Correct the Date (Settings) Required settings: Make sure you are on the Date Correction Home Screen. . This Home Screen indicates the current date. To change the type of Meter Impression, press to access the Built impression Screen, and then press [OK] to display the Type of Impression Screen.

  • Page 65: How To Correct The Date (Running Mail)

    Running Mail Once you have completed setting up your Impression, follow the instructions below to process your mail. How to correct the Date (Running Mail) To print a Meter Impression with a new Date or Advanced Date: Press . The system motors start running. Insert the mail piece(s) into the mail path against the rearguide wall, side to be printed facing upwards (see How to use the Feeder...

  • Page 66: How To Correct The Postage Value (Settings)

    Set-Up Requirements The instructions below outline the steps that you need to complete to set up your system to print a Postage Value Correction Meter Impression. • As mail requirements differ from day to day, some of the Impression Options may not be necessary, or their order may vary.
  • Page 67 To change the type of Meter Impression, press to access the Built Impression Screen, and then press [OK] to display the Type of Impression Screen. Select Postage Value Correction and press[OK] to accept. Enter the amount of postage you would like to add. . You can enter the postage value using two (2) methods.

  • Page 68: Printing Permit Mail

    Running Mail Once you have completed setting up your Impression, follow the instructions below to process your Postage Value Correction Impression. How to correct the Postage Value (Running Mail) To print a Postage Value Correction Impression: Press . The system motors will start running. Insert the mail piece(s) into the mail path against the rearguide wall, side to be printed facing upwards (see How to use the Feeder...

  • Page 69: How To Process Permit Mail (Settings)

    How to process Permit Mail (Settings) Required settings: Make sure you are on the Permit Impression Home Screen. Press to access the Impression Settings Menu. Select a Permit. See Selecting a Permit on page 85. Depending on the quantity and type of mail you want to process, you can choose your preferred Weighing Method (such as Manual Weight Entry, using a Weighing Platform, Differential Weighing or using a Dynamic Scale).

  • Page 70: How To Process Permit Mail (Running Mail)

    How to process Permit Mail (Running Mail) From thePermit Impression Home Screen: Start a new Permit Report if necessary. Press Reset/Report to open the Permit Report Screen and create a new report. You can also print the current report before starting a new one. Select the Sealing Mode that corresponds to your mail stack: see Using the Sealing Function...

  • Page 71: How To Process Incoming Mail (Settings)

    Printing “Received” on Incoming Mail In this Section This section describes how to use the “Received” Meter Impression, to: • Print the Date on Incoming Mail, and/or • Print 'Received' on Incoming Mail. When indicated, steps are detailed in section Advanced Operations on page 72 .

  • Page 72: How To Process Received Mail (Running Mail)

    Change the Type of Meter Impression. Press to access the Build Impression Screen: To change the type of Meter Impression, select Impression Type and then select [Received] in the Type of Impression Screen. For more details, see How to change the Type of Meter Impression on page 72.

  • Page 73: How To Process Mail Without Printing An Impression (Settings)

    Press to start. The Mailing System prints the Meter Impression and the mail piece is sent to the Catch Tray. Running in Seal Only Mode This section describes the system settings to be selected and the mail preparation steps to be completed in order to run your system in Seal Only Mode. Seal Only Mode is used for: •...

  • Page 74: How To Process Mail Without Printing An Impression (Running Mail)

    Make sure you are on the Seal Only Home Screen. The type of Meter Impression that is active appears in the upper left hand side of your screen as illustrated below. Change the Type of Meter Impression. Press to access the Build Impression Screen: To change the type of Meter Impression, select Impression Type and then select [Seal Only] in the Type of Impression Screen.
  • Page 75 Place the envelopes (or stack) in the Hopper. The items should be placed against the rear wall and covering the optical (clear) sensor. The recommended print area on the envelope is either on the back or upside down on the front. Press to start.

  • Page 76: How To Set Up A Manifest (Statement Of Mailing)

    How to set up a Manifest (Statement of Mailing) Required settings: Make sure you are on the Home Screen of the [Statement of Mailing] Meter Impression The Home Screen indicates the date as illustrated below. To change the type of Meter Impression, press to access the Build Impression Screen, then press [OK] to display the Type of Impression Screen.

  • Page 77: How To Print A Manifest (Statement Of Mailing)

    How to print a Manifest (Statement of Mailing) To print a Manifest (Statement of Mailing): Place the envelopes (or stack) in the Hopper. The items should be placed against the rear wall and covering the optical (clear) sensor. The recommended print area on the envelope is either on the back or upside down on the front.

  • Page 78: Advanced Operations

    Advanced Operations Selecting the Type of Meter Impression For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 40 ), select the appropriate Type of Meter Impression for processing. Once you have selected your Type of Meter Impression, you can make changes to other operating modes.

  • Page 79: How To Select A Postage Rate

    Select Type of Meter Impression on the list. The Build Impression screen is updated and displays the menu items that allow you to modify the Meter Impression parameters. Press to return to the Home Screen. Selecting a Postage Rate Selecting a Postage Rate allows your Mailing System to calculate the postage amount once the mail piece weight is received.
  • Page 80 Either: Tap the Rate Zone on the Home Screen, or Press and type 4 or select the path: Press Rate Selection The Rate Selection Screen is displayed. Once the Rate Selection Screen appears you can either: - Press one of the Rate Keys 1 to 9 (or type the number) to display the available rate options or...
  • Page 81 Using the Rate Wizard The Rate Wizard is an alternative method of selecting Postage Rates that will guide you through the rate selection process. Rate Wizard Screens: • Selecting a Postage Rate - All Postage Rates loaded into your system are displayed in a list format. Tap the Up and Down arrows on your Touch Screen to find the Postage Rate you need.
  • Page 82 Choosing a Weighing Mode Depending on the active features and accessories connected to your Mailing System, several Weighing Modes may be available to you. Choosing a Weighing Mode The table below provides recommendations for selecting a Weighing Mode. Choose a Weighing Mode that matches the type(s) of mail you are trying to process.
  • Page 83 Details on Weighing Modes All weighing options listed below may not be available on your Mailing System. Check with our Customer Service Centre to discuss how you can add weighing features to your Mailing System via E-Services. Each Weighing Mode has a corresponding icon for quick identification. •...

  • Page 84: How To Change The Weighing Mode

    In this mode, the weight is measured using a non-interfaced Weighing Device. Once the weight of your item(s) is determined you enter the weight value manually into your Mailing System (see How to enter the Weight Manually on page 80 ). The Weighing Mode icon on the screen indicates the selected method and thus the source that provides the weight of the mail piece to the System.
  • Page 85 Either: Tap the Weighing Mode Zone on the Home Screen, or Press and type 2.2 or select the path: Weighing Modes The Weighing Mode Screen appears. The options displayed in the screen depend on the Weighing Devices that are connected to your Mailing System and the features that are activated Select the Weighing Mode.

  • Page 86: Entering Weight Manually

    Entering Weight Manually You can enter the weight of an item manually if the item exceeds the weighing capacity of your Weighing Platform. If this situation occurs, you will need to print the postage amount on to a Label that is to be attached to the item.

  • Page 87: How To Reset Batch Counters

    Using Batch Counters Batch Counters allow you to track and report on the number of items processed and the amount of postage used since the last counter reset. The following modes have their own counter: • Print Postage • Permit Mail •...
  • Page 88 Login as a User: Press and select the path: Start Batch Counters (or type 2.6 ) Select the counter you want to reset and press [OK] . In Permit mail mode, press Reset . A confirmation Screen appears. Press [OK] to confirm, otherwise press Cancel . Configuring the Meter Impression Depending on the type of Meter Impression you have selected, you may be able to modify the following Impression elements...

  • Page 89: How To Display The Imprint Settings Screen

    How to display the Imprint Settings Screen As a User, from the Home Screen: Press and type 1 or select the path: Press Build Impression The Build Impression Screen appears. Adding a Slogan You can add a Slogan to your Meter Impression, as illustrated below.Your System contains pre-loaded slogans, and you may order your own custom slogans.

  • Page 90: How To Add Or Remove A Slogan

    How to add or Remove a Slogan To add or remove a slogan from your Meter Impression: Either: Select the Slogan Zone on the Home Screen, or Press and type 1 or select the path: Press Build Impression Select Slogan . The Select Slogan Screen appears.

  • Page 91: How To Select A Permit Impression

    Selecting a Permit This section describes the system settings to be selected to print a Permit Mail Meter Impression. When selecting a Permit Mail Impression, a Default Permit will automatically appear on the screen. See also Default Permit Impression on page 206 •...
  • Page 92 From the Permit Mail Home Screen: Tap the Permit Selection Zone on the Home Screen, or Press and select the path: Build Impression (or type 1 ) and then press Permit Number . The Select Permit Screen appears. Once the Select Permit Screen appears you can choose a Permit Impression by: - Typing the Permit Number or - Selecting the Permit from the listing on the screen using the Arrow Keys.

  • Page 93: How To Move A Meter Impression (Print Offset)

    Moving the Meter Impression (Print Offset) You can move your Meter Impression away from the edge of the envelope. Moving your Meter Impression maybe needed when printing on thick envelopes with rounded edges. How to move a Meter Impression (Print Offset) To offset your Meter Impression: Login as a User: Tap the Offset Zone on the screen, or...

  • Page 94: How To Change The Date

    Advancing the Date The Date Advance function allows you to print a future Date on your mail pieces. You can set the Date Advance feature (in Supervisor Mode) to change at a specific time. This is useful if you process mail after the last mail pickup for the day.
  • Page 95 From the Date Advance Screen, you can now configure the date to be printed as follows: - To choose another Day, select the corresponding item from the list. icon indicates the current selection. Press [OK] to apply your changes and to return to the Configuration Menu. The date can be advanced up to 30 days from today's date.

  • Page 96: How To Use An Impression Memory

    Using Impression Memories Impression Memories allow you to create a preset Meter Impression that can include the Postage Rate, a Slogan and the Date Mode allowing you to recall common jobs from the memory of your Mailing System. In Account-activated configurations, Impression Memories allow you to assign your postage costs to pre-selected Accounts.

  • Page 97: How To Use The Feeder

    Press OK to validate your selection. The Impression Memory Zone (Mem) on the Home Screen displays the active Impression Memory. Using the Mixed Mail Feeder The instructions below provide details on how to place a stack of mail in the Feeder. Depending on the Weighing Method you choose to run your mail, you may have to insert your envelopes one by one or place a stack of envelopes in the Feeder.
  • Page 98 Place your envelopes in the hopper against the rear wall and covering the optical (clear) sensor. Be sure that all envelopes in the stack are against the rear wall. Ensure that all envelopes are stacked along the rear guide, from the largest to the smallest.

  • Page 99: How To Select A Sealing Mode

    Change the Lever position: - left : for normal or thin ones - right : for thick ones. Close the Feeder cover. Return the lever to the normal position (left) after processing a batch of thicker mail. This will prevent normal mail from double or multi-feeding.
  • Page 100 On the Control Panel, either: Press the Sealing Modes button on the Home Screen, or Press and select the path: Sealing Modes (or type 2 then 5 ) The Sealing Mode Screen appears. Select the mode. Press [OK] to validate, otherwise press [Back] .

  • Page 101: How To Adjust The Water Flow For Sealing

    How to adjust the Water Flow for Sealing To adjust the water flow: On the Control Panel: Touch the Moistening Level area on the screen, or Press and select the path: Mixed Sealing (or type 2 then 5 ) The Sealer mode Screen appears. Press Moistening Level .

  • Page 102: How To Fill The Automatic Label Dispenser

    Filling the Automatic Label Dispenser The Automatic Label Dispenser allows you to print postage on precut Labels. You can put up to 50 Labels in the Automatic Label Dispenser. When Labels are not being used, we recommend that they be stored flat in the Catch Tray or Hopper Label Receptacle.

  • Page 103: Postage Funds Management

    Postage Funds Management This section describes how you can load and manage money in your Mailing System. Overview ................99 Managing Your Postage Funds ........100 How to check your Postage Funds ............100 How to add Postage Funds ...............101...

  • Page 105: Overview

    The Meter performs all of the postal operations required by Canada Post. To perform these operations, regular connections of your system to Neopost's Postage Servers is required. Check to ensure that your Mailing System is connected to a...

  • Page 106: Managing Your Postage Funds

    Managing Your Postage Funds Checking Your Postage Funds You can check the total amount of postage that has been used and the available postage funds remaining in your Mailing System at any time. To ensure that funds are available to complete your current job run, your remaining funds are continuously displayed at the bottom of the Home Screen (see Control Panel Features on page 20).

  • Page 107: How To Add Postage Funds

    Adding Funds You can add funds to your Mailing System at any time by completing the steps listed below. In order to complete your transaction, connection of your system to Neopost's Postage Server is required. You may need a re-credit PIN Code to add funds to your Mailing...
  • Page 108 If the System asks for a PIN code, enter the code using the keypad and press [OK] The Add Funds Screen appears. By default, the system will always display the value of the previous transaction Enter the amount of postage you wish to add by using the keypad (use C to clear digits, Press C twice to clear the field).

  • Page 109: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage your Department Accounts to track Postage Funds usage and/or assign access rights to a variety of functions on your Mailing System. Overview ................105 Guidelines for Settting up an Account ......108 How to select 'No account' ................108 How to change a Shared PIN Code ............109 How to select 'Accounts' Mode ..............111...

  • Page 111: Overview

    Overview Postage Tracking and System Control Your Mailing System allows you to track postage usage by Account/Department and to add security to prevent unauthorized use of a variety of functions. You can activate these features independantly via the Accounts function and the Access Control function.
  • Page 112 'Accounts with Access Control' 'Remote Account management' * * Remote Account Management is reserved for a connection to a PC based mail accounting application (MAS) and should be set up by an authorized Neopost Service Representative. Account mode Function Action required to access...
  • Page 113 Account mode Function Action required to access the system Account with Ac- Type a PIN Code to log in Se- Tracks postage by Account/ Depart- cess Control lect the Account to charge a Job ment Run to Controls access to system and to Accounts Remote Account Postage tracking and Access Control...

  • Page 114: Guidelines For Settting Up An Account

    Guidelines for Settting up an Account Activating No Account Activating the No Account Mode provides any User with unlimited access to all Mailing System functions. No Account Mode is the default mode of your Mailing System. Activating No Account • To activate/ deactivate your Account Modes, please see How to display and Change the Account Mode on page 114 and select No Account Mode.

  • Page 115: How To Change A Shared Pin Code

    Activating No Account with Access Control If you want to prevent unauthorized use of your Mailing System, but you do not want to use Accounts, activate the No Account with Access Control function. This Mode requires all Users to log into the system by entering a 4 digit security PIN Code at start up. In this mode a single PIN Code is created for all authorized Users.

  • Page 116: Setting Up Accounts

    Setting up Accounts In Accounts Mode, Users must select an Account to allocate the postage costs to before they can process their mail. The User can change the active Accounts at any time during mail processing. If only one Account has been set up, the Mailing System will automatically select it at start up.

  • Page 117: How To Select 'Accounts' Mode

    How to select 'Accounts' Mode From the Account Mode Management Menu (see ): Select the path: Account Mode Selection (or type 5 ). The Account Mode Selection Screen appears with the current 'Account mode' selected. Select Accounts and press [OK] . Depending on the previous 'Account Mode', a warning screen may be displayed.

  • Page 118: How To Select 'Accounts With Access Control' Mode

    Account Mode Management Menu The Account Mode Management Menu allows you to manage your Accounts, the structure of each Account and the Operators assigned to each Account. See next • How to create the account structure:Account Information on page 116 . •...

  • Page 119: How To Activate 'Remote Account Management' Mode

    Setting up Remote Account Management Remote Account Management, allows you to manage Accounts and/or Operator PIN Codes from a PC-based software program (MAS). MAS provides advanced postage and/or shipping expense management in order to monitor, track and control your mailing and shipping costs. Activating Remote Account Management To activate the Remote Account Management Feature: Connect the PC to the Mailing System and start up MAS on the PC: see the...

  • Page 120: Selecting An Account Mode

    Enter the Xbus name, and then press Next . The connection is running. See next • Refer to the PC application User guide to create the account structure, accounts and operators. • Switch to Sleep Mode (see Sleep Mode on page 32 ) to restart a session as User. Selecting an Account Mode How to display and Change the Account Mode See also:...

  • Page 121: Managing Accounts

    Managing Accounts Selecting an Account Mode You can create and manage your Accounts by accessing in the Accounts Mode Menus. Before you begin creating your Accounts, please see Setting up Accounts on page 110 Setting up Accounts with Access Control on page 111.
  • Page 122 Account Information The number of Accounts you can create is set to 50 by default and can be increased to 500 if required. Every Account includes the following information that is displayed on the Add Account Screen: Account Format Description Item Number 11 Alphanumeric...
  • Page 123 See also • Changing the maximum number of Accounts, see Account levels on page 179. • Printing the current Account List: Account List Report on page 157. Account Names and Group Names can only be used once within an Account Structure. Adding Budget and Surcharge settings to your Accounts is only available when the Advanced Reporting option is activated.

  • Page 124: How To Create A Group Or A Subgroup

    Group Management Follow the instructions below to create, modify, activate/deactivate or delete Groups. See also: Group Settings on page 117 • Creating Groups How to create a Group or a Subgroup To create a Group or a Subgroup: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press...

  • Page 125: How To View/Edit A Group Or A Subgroup

    Select the Group Status (active or inactive). The Screen then displays the current status of the Group you have selected. To move the current Group into a Subgroup, select the Folder key, then select a Group from the list displayed on your Screen and press [OK]. When the Add Group Screen appears, press [OK] again.

  • Page 126: How To Activate / Deactivate A Group

    Change the settings as necessary and press [OK] . The Group modification summary Screen appears. Press [OK] to accept your changes. Activating/Deactivating Groups Follow the instructions below to deactivate a Group so that the Accounts included in the Group, are not visible to Users. How to activate / deactivate a Group To activate or deactivate a Group Select a Group or Subgroup to view/edit.

  • Page 127: How To Delete A Group Or Subgroup

    How to delete a Group or Subgroup To delete a Group or a Subgroup: Select a Group or Subgroup to view/edit. For details please see How to View/Edit a Group or a Subgroup on page 119 . Once the Group Management Screen appears, select Delete (or type 2).
  • Page 128 Select Add Acct/Group and then select Add account (or type 1 ). The Add Account Screen appears. Enter the Account Number and Name using the keypad and press [OK]. Select the Account Status (the key displays the current status: active or inactive). Press the Screen to change all fields as needed.

  • Page 129: How To View /Edit Account Information

    Editing Accounts Follow the instructions below to modify an Account Name, Account Status or Account Folder. Important Note: An Account Number cannot be edited once it has been created. How to view /edit Account Information To view or edit Account Information: Log in as the Supervisor (see How to log in as Supervisor on page 184), then:...

  • Page 130: How To Activate / Deactivate An Account

    Select Edit / Modify . The Edit / Modify Screen appears. Select and modify your Account preferences using the keypad (use key [C] to clear characters), and then press [OK] . The Account Modification Summary Screen appears. Note: - The Budget and Surcharge parameters are only available when the Advanced Reporting option is activated (See Budget and Surcharge Preferences on page 135 ).

  • Page 131: Deleting Accounts

    Deleting Accounts Your Mailing System provides you with the ability to delete Accounts at any time. How to delete an Account To delete an Account: Select an Account to view/edit. For details please see How to view /edit Account Information on page 123.

  • Page 132: How To Export An Account List

    How to export an Account List To export an Account List: Log in as the Supervisor (see How to log in as Supervisor on page 184), then : Press and type 5.2.4 or select the path: Account management Manage Accounts Export Account list Insert a USB memory key into the left USB port located at the rear of the system Base and press [OK].

  • Page 133: How To Import Accounts

    How to import Accounts To import Accounts from a CSV file: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 5.2.3 or select the path: Account Management Manage Accounts Import Account List Insert a USB memory key into the left USB port located at the rear of the system Base and press [OK].

  • Page 134: Managing Operators

    Managing Operators Using Account with Access Control allows you to create up to 20 Operators with defined Access Control. For added security and postage cost management Account access for each User can be restricted by assigning a 4 Digit PIN Code to each Operator. For Details Overview on page 105.

  • Page 135: How To Create An Operator

    Operator Management Your Mailing System will also allow you to create, modify, activate/deactivate or delete Operators as you need to. To only print/export the current list of operators, see Operator List Report on page 161 . See also Operator Options on page 128.

  • Page 136: How To Modify An Existing Operator

    Modifying Operators Follow the instructions outlined below to modify an Operator's set-up including the Operator Name, PIN Code, status or assigned Accounts. How to modify an Existing Operator To modify an existing Operator: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 5.3 or select the path:...

  • Page 137: How To Assign Accounts To An Operator

    Assigning Accounts to Operators You can select the Accounts that each Operator has access to by assigning Accounts, Groups or Subgroups of Accounts to the Operators you create. Assigning a Group or Subgroup of Accounts automatically assigns all the Accounts within the Group to the Operator.

  • Page 138: How To Restrict Operator Access To Accounts

    How to restrict Operator Access to Accounts To restrict Operator Access to Accounts: Follow the procedure How to assign Accounts to an Operator on page 131 , steps 1 and 2. Select the Account or Group and press Unassign ).or if you want to assign all the Accounts or Groups to the selected Operator press Unassign all .

  • Page 139: How To Delete An Operator

    Deleting Operators Follow the instructions outlined below to delete an Operator from your Mailing System. How to delete an Operator To delete an Operator: Begin by Modifying an Existing Operator (see How to modify an Existing Operator page 130). Select Delete (or type 2) instead of Edit / Modify.

  • Page 140: Advanced Reporting Functions

    Advanced Reporting Functions The Advanced Reporting Functions provide enhanced Account management through a variety of postage usage reports that can be printed, saved or exported to other applications for further analysis. To get the Advanced Reporting option, see Options and Updates on page 227 Account Management Enhancements Adding Budgets to Accounts...
  • Page 141 Budget and Surcharge Preferences Before you can apply Budgets and Surcharges to an Account you first have to set up the Global Preferences for both functions. Budget and Surcharge functions are only available if the Advanced Reporting option has been loaded onto your Mailing System. Global Preferences An Account Budget is the postage amount that can be charged to a selected Account in a given period of time.

  • Page 142: How To Activate/Deactivate Budgets And Surcharges

    Surcharge Preferences Surcharge Preferences are set for each Account individually. Preference Range Description Fixed Rate 0.01 to 99 An additional charge that you can allocate to an Ac- count for each job run. The Fixed Rate Surcharge is set a fixed dollar amount that is applied to an Account at the end of each job run.

  • Page 143: How To Modify The Period Or Start The Day Of Budgets

    How to modify the Period or Start the Day of Budgets Activate the Account Mode Management Menu. Select [Budget and Surcharge Mgt]. Modify preferences as needed and press [OK].

  • Page 145: Reports

    Reports This section explains how you can access, generate and print reports from your Mailing System. Reports Overview ............141 Generating Reports ............145 How to generate a Report as a User ............145 How to generate a Report as the Supervisor ..........146 Processing Activity Data ..........147 Mail Processing Data ............150 Postage Funds Summary ..........154...

  • Page 147: Reports Overview

    Additional reporting capabilities are available with the purchase of MAS. For more information on MAS please contact your Neopost Sales Representative or visit us at neopost.ca. List of Reports...
  • Page 148 Report Name Short Description Output* Page Permit Report Number of pieces for each type of Permit Permit Mail since the latest reset. Mail Us- age Re- port on page POSTAGE FUNDS DATA Funds Summary Displays the total amount of postage used Postage by your Mailing System from the date of in- Funds...
  • Page 149 Is a listing of events or actions that have occurred during the use of your Mailing System. This report is used primarily by an authorized Neopost Service Technician to review the performance of your system. This report is only available in Supervisor Mode.
  • Page 150 Report Name Short Description Output* Page Budget Consump- Displays the amount of postage used for of Budget tion all Accounts within a selected time period. Con- Time periods can be the current Budget sump- period or the previous Budget period. tion Re- port on page...

  • Page 151: Generating Reports

    Generating Reports To generate a report, select the desired report, then choose how you want to display or record the report. Reports can be: • Displayed on Screen • Printed on an External Printer (if connected) • Printed on a Label •...

  • Page 152: How To Generate A Report As The Supervisor

    How to generate a Report as the Supervisor To generate a Report as the Supervisor: Login as the Supervisor then (see How to log in as Supervisor on page 184), then : Press and type 2 or select the path: Reports Complete the same steps used to generate a report as a User.

  • Page 153: Processing Activity Data

    Processing Activity Data Batch Report A Batch Report displays the number of items processed (or the Batch Counter) and the amount of postage used to process all outgoing mail since the last reset of your counter. The Batch Report only captures items processed with a Standard Meter Impression. To generate this report, you must be logged into your system as a User.
  • Page 154 Batch Report After running reports that use Batch Counter data, you may want to reset your Batch Counters so that your next set of reports will restart from zero at the current date. How to reset Batch Counters on page 81 . Received Batch Data This report displays the number of incoming items that have been processed ('Received') since the last Reset of your counter.
  • Page 155 Fields Comments Period Begin = Date of the last reset of your Batch Counter End = Current Date Incoming Mail Number of items processed. After running reports that use Batch Counter data, you may want to reset your Batch Counters so that your next set of reports will restart from zero at the current date.

  • Page 156: Mail Processing Data

    Mail Processing Data Daily Usage Report This report displays, usage data such as total items processed and total postage used for each day within a selected time period. Report Requirements This report can be generated in User Mode or Supervisor Mode. The Begin Date and the End Date of the report must be specified.
  • Page 157 Output Devices: • Screen • USB Printer • USB Memory Key Fields Comments Meter serial number Only appears on printed re- ports For each day in the period the report displays: • The day • The number of items processed (zero and non-ze- •...
  • Page 158 Report Requirements This report can be generated in User Mode or Supervisor Mode. The Begin Date and the End Date of this report must be specified. These dates can be User defined or set automatically by your system. If you do not specify these dates, your system will set the dates to the Default Settings which are: •...
  • Page 159 Report Requirements To generate this report, you must be logged into your system as a User. Device Output: • Screen • USB Printer Fields Comments For each type of Permit Impression used, the report displays: • Permit Name • Total number of Permit Mail items processed •...

  • Page 160: Postage Funds Summary

    Postage Funds Summary Postage Funds Summary Report Displays the total amount of postage used by your Mailing System from the date of installation to the present. The amount of data available to generate this report depends upon the amount of data history that is stored in your Postage Meter. Report Requirements This report can be generated in User Mode or Supervisor Mode.
  • Page 161 Fields Comments Current Date and Time Only appears on printed reports Postage Meter Status Only appears on printed reports Meter Serial Number Only appears on printed reports Total postage printed by the system. Funds Used (ascending) Postage available for printing impressions. Funds Available (descending) Control Total...
  • Page 162 Report Requirements To generate this report, you must be logged into your system as the Supervisor. Output Devices: • Screen • USB Printer • USB Memory Key Fields Comments Period Default Period: • Begin Date= Current Date - 6 months •...

  • Page 163: Account Data

    Account Data Account List Report This report provides a list of all Accounts in your system along with a Tree View of your Account Structure (Groups & Subgroups). Report Requirements To generate this report: • You must be logged into your system as the Supervisor. •...

  • Page 164: How To Generate The Account List Report

    How to generate the Account List Report To generate an Account List Report: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 5.2.2 or select the path: Account Management Manage Accounts Account Report Select an Output Device and then press [OK].
  • Page 165 Fields Comments Period Meter Serial Number Only appears on printed re- ports. Account Number Account Name Number of Items Processed (Nero + Non-Zero items) Total Postage Used When the Advanced reporting Feature is enabled, Budget and Surcharge data is included in this report. To activate the Advanced Reporting Feature please contact our Customer Service Centre.
  • Page 166 Output Devices: • USB Printer • USB Memory Key • Screen Fields Comments Period Meter Serial Number Only appears on printed reports. Any item processed without an Account The report displays your Account Structure Mode activated will appear under the Others and the total amount of postage allocated to each Group and or Subgroup.

  • Page 167: How To Generate The Operator Report

    Operator List Report The Operator List Report provides a list of all Operators in your system along with the PIN Codes assigned to each Operator. • To generate this report, you must be logged into your system as the Supervisor. Data Comments Selecting a time period is not...

  • Page 168: System Data

    System Data System Configuration Report This report provides a list of the system settings that you can change and the current status of each setting. Configurable settings include Default Impression Settings, Date Advance, Special Services, System Connections, Ink Cartridge Settings, Weighing Modes, Modem Configuration, etc.
  • Page 169 Base Events Report The Base Events Report lists diagnostic codes used by our Service Technicians. Requirements To generate this report, you must be logged in as a Service Technician. Output The Base Events Report outputs are: • Screen • USB Printer •...

  • Page 170: How To Generate A Ip Configuration Report

    Requirements To generate this report, you must be logged in as the Supervisor. Output To generate this report, you must be logged in as the Supervisor. The IP Configuration Report outputs are: • Screen • USB Printer • USB Memory Device How to generate a IP Configuration Report To generate a IP Configuration Report: Generating Reports...

  • Page 171: How To Generate A Proxy Configuration Report

    Output The Proxy Configuration report output is: • Label How to generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating Reports on page 145 . Server Connection History Report Provides a list of the Server Connection History where failed and successful connections appears.

  • Page 172: Advanced Reporting

    Advanced Reporting Additional Reports available with the Advanced Reporting Feature When activated, the Advanced Reporting Feature includes the following reporting capabilities: • Budget Consumption: Displays the amount of postage used for of all Accounts with a selected time period. Time periods can be the current Budget period or the previous Budget period.
  • Page 173 Fields Comments Budget Period Period [Begin Date-End Date] If an Account does not have a Budget, the For each Group/Subgroup in your system, Budget and remaining Budget Fields will the report displays: been display a zero value. • Group or Subgroup Name, and the postage used by each Account within the Group/Subgroup: - Account Number...
  • Page 174 Output Devices: • Screen • USB Printer • USB Memory Key Fields Comments If you have processed mail us- For each Operator in your system, the report displays: ing an Account that does not • Report Period have an Operator assigned to •...
  • Page 175 Fields Comments Period You have to specify the period for the report (Begin date and an End date). The report displays all operator activity for this period. Default Period : Begin= 1st day of the current month and End= current date PSD# Printed report only For each customer product code with con-...
  • Page 176 Report Requirements • You must select the Begin Date and the End Date of the report. If you do not specify these dates, your system will set the dates to the Default Settings which are: • Begin Date= 1st day of current month •...

  • Page 177: Myequipment E-Services

    E-Services myEquipment E-services communicate with Neopost remotely through your Mailing System console. E-Services allow you to update postal rates, download software or feature upgrades, and analyze your system's performance. Overview ................173 Connecting to E-Services ..........174 How to call E-services Server Manually as a User ........174 How to call E-services Manually as the Supervisor ........175...

  • Page 179: Overview

    Your Mailing System will send an automatic alert via e-mail back to Neopost when your Ink Cartridge is running out of ink. Once we receive the ink alert, our Customer Service Centre will place a courtesy call to inform you that your Ink Cartridge is almost out of ink.

  • Page 180: Connecting To E-Services

    Connecting to E-Services Automated Calls To receive all of the benefits that E-Services offers, your Mailing System should be permanently connected to a live analog telephone line or network connection (LAN) so that it can link to the E-Services Server automatically whenever required. For Reporting Services, your Mailing System will automatically connect to the E-Services Server at the end of each month to upload Accounting and postal category statistics.

  • Page 181: How To Call E-Services Manually As The Supervisor

    This type of call is a re-occurring scheduled call that is configured during the installation of your Mailing System. The only time you should perform an automated call outside of your established call schedule is if it is requested by an authorized Neopost Service Technician. Testing the Connection to E-services...

  • Page 182: How To Test The Connection To E-Services

    How to test the Connection to E-services To Ping the Server Login as a User: Press and type 9.1 or select the path: E-Services Ping Server Or, log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 7.4.1 or select the path: Maintenance...

  • Page 183: Uploading Statistics

    Uploading Statistics Uploading Statistics can be an automated call or a manual call that uploads system data to the E-Services Server so that you can generate reports that include the most up-to-date usage figures. You can then view this data online and run reports. Manual uploads can be initiated on demand as needed.

  • Page 184: E-Services Available On Your System

    Ink Cartridge begins to run out of ink. An e-mail message is sent back to Neopost to inform us that you are running out of ink. Once we receive the message, we will place a courtesy call to you to inform you that your Ink Cartridge is almost out of ink.
  • Page 185 Account levels You can upgrade the number of Accounts available on your system using E-Services. To upgrade the number of Accounts on your system, please contact our Customer Service Centre.

  • Page 187: Configuring Your Mailing System

    Configuring your Mailing System This section describes the Configuration Settings of your Mailing System that you can change as needed. Some settings can be changed by any User at anytime. In most cases you must log in as the Supervisor before you can begin to change your system settings. Settings Overview ............183 Logging In/Out as the Supervisor ........184 How to log in as the Supervisor ..............184...
  • Page 188 How to activate the High Accuracy Mode ..........200 How to activate the Automatic Weight Detection on the Weighing Platform .....................200 How to De-activate the Automatic Weight Detection on the Weighing Platform .....................201 How to change the GEO Code ..............202 Default Impression Settings ...........205 How to change the Default Postage Rate ..........205 How to change the Default Permit .............206 How to change the Default Slogan ............207...

  • Page 189: Settings Overview

    Settings Overview This section describes the two types of changes that can be made to your system configuration: • User Changes: These are temporary changes to your system settings. They only last as long as the User who applies them is logged in. •...

  • Page 190: Logging In/Out As The Supervisor

    Logging In/Out as the Supervisor You need to be logged in as Supervisor to: • Configure your Mailing System • Change your Default Settings • Manage Accounts and Assign Access Rights • Generate certain reports. When you are logged in as the Supervisor, only the Supervisor Menu is available. Printing postage is not possible while logged in as the Supervisor.

  • Page 191: How To Exit The Supervisor Mode

    Exiting Supervisor Mode Follow the instructions below to exit Supervisor Mode. You must exit Supervisor Mode before you can begin to print postage. How to exit the Supervisor Mode To exit the Supervisor Mode: Login as the Supervisor: Press Your system will log out of Supervisor Mode and go into Sleep Mode.

  • Page 192: Changing Languages

    Changing Languages The User Screens on your Mailing System can be shown in English or French as you require. You can change the language displayed on your system for a particular job run or as a Default Setting. How to change the Languages To change the current language for a particular Job Run: Be sure to be logged in as a User, then: Press...

  • Page 193: How To Change The Default Language Setting

    How to change the Default Language Setting To change the Default Language Setting: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 3.1.1 or select the path: Default User Settings Default User Preferences Language Select the default language you wish to set as the Default Language.

  • Page 194: Enabling/Disabling Sounds

    Enabling/Disabling Sounds You can enable or disable the following sounds: • Keys Sounds • Alert Sounds for warnings and errors. How to enable / disable Sounds To enable or disable Sounds for a particular job run: Login as a User: Press and type 11.2 or select the path: Preferences...

  • Page 195: How To Activate Quiet Mode

    Quiet Mode Two operating Modes are available on your Mailing System: • Standard Mode. • Quiet Mode. Standard Mode is the normal operating Mode of your Mailing System. In quiet Mode, the noise level is reduced, as well as the processing speed. As a User, you can set the Mode for your current session.

  • Page 196: How To Set Quiet Mode As A Default Setting

    How to set Quiet Mode as a Default Setting To set the Mode by default: Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 3.2.6 or select the path: Default User Settings System Settings Default Quiet Mode The Quiet Mode Screen appears.

  • Page 197: Display Settings

    Display Settings You can change the contrast of your Screen Display to adjust to bright or dark working environments. How to adjust the Display Contrast To adjust the Display Contrast of your Screen: Be sure to be logged in as a User, then: Press and type 11.3 or select the path: Preferences...

  • Page 198: How To Change The Default Contrast Setting

    How to change the Default Contrast Setting To set the Default Contrast Setting: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 3.1.3 or select the path: Default User Settings Default User Preferences Contrast Use the "1"...

  • Page 199: System Time-Outs And Settings

    System Time-Outs and Settings Your Mailing System includes the following Time-Out Settings: • System Motor Time-Outs • Sleep Mode Time-Out System Time-Outs System Time-Out preferences include: The period of time the system waits for an envelope to enter the mail path Start after pressing .

  • Page 200: How To Change The Default Time-Out Settings

    Default Time-Out Settings How to change the Default Time-Out Settings To change your Default Time-Out Settings: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 3.5 or select the path: Default User Settings System Settings Time-Out Settings...

  • Page 201: High Value, Low Funds Warnings And Pin Codes

    High Value, Low Funds Warnings and PIN Codes Warnings Your Mailing System includes two automatic postage funds warnings to help you manage your postage funds. The High Value Warning is used to alert you that the postage value you have entered is larger than the amount that is allowed to be printed. The High Value warning prevents you from accidentally printing large incorrect postage amounts.

  • Page 202: How To Set The Low-Funds Threshold

    How to set the Low-Funds Threshold To set the Low-Funds Threshold: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 3.4 or select the path: Default User Settings Funds Settings Select the Low funds threshold field.

  • Page 203: Weighing Settings

    Weighing Settings Your Mailing System includes the following Weighing Settings to help you process your mail more efficiently: • Weighing Platform Zeroing Setting • Selecting a higher accuracy of the Dynamic Weighing Module (slows down weighing) • A GEO Code Setting that corresponds to the geographical location of your Mailing System.

  • Page 204: How To Zero The Weighing Platform

    How to zero the Weighing Platform To zero the Weighing Platform quickly, press and maintain the [C] key until the weight is reset to zero. How to zero the Weighing Platform: Login as a User: Press and type 2.4 or select the path: Zero Weighing Platform Remove all items from the Weighing Platform.

  • Page 205: How To Zero The Weighing Platform

    Login as the Supervisor How to zero the Weighing Platform To zero Weighing Platform: Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 6.1.2 or select the path: System Settings Weighing Functions Weighing Platform Remove all items from the Weighing Platform.

  • Page 206: How To Activate The High Accuracy Mode

    Dynamic Weighing Module High Accuracy Mode You can use the High Accuracy Mode when the Mailing System table is not perfectly stable. Note that the High Accuracy Mode slows the weighing process down. How to activate the High Accuracy Mode To activate the High Accuracy setting: Login as the Supervisor then (see How to log in as Supervisor...

  • Page 207: How To De-Activate The Automatic Weight Detection On The Weighing Platform

    How to De-activate the Automatic Weight Detection on the Weighing Platform To de-activate the Automatic Weight Detection on the Weighing Platform: Log in as the Supervisor (see How to log in as Supervisor on page 184 ), then: Press and type 3.2.9 or select the path: Default User Settings System Settings Auto Weight Detection...

  • Page 208: How To Change The Geo Code

    To change the GEO code manually, follow the instructions outlined below. Changing the GEO code modifies the weight values the Mailing System calculates. Make sure you enter the correct GEO Code to ensure your weights are accurate. How to change the GEO Code To change the GEO Code: Log in as the Supervisor (see How to log in as Supervisor...
  • Page 209 Figure 1 : Lattitudes...
  • Page 210 Figure 2: GEO Codes based on latitude and altitude...

  • Page 211: Default Impression Settings

    Default Impression Settings The Default Impression Settings that can be changed include: • Default Impression Preferences: sets the Default Postage Rate and the Slogan Type that is activated automatically each time a User begins to set up a job run. •...

  • Page 212: How To Change The Default Permit

    Select the Default Postage Rate using the Rate Wizard. Press [OK] to validate your selection. See also Managing Postage Rates on page 236 • Default Permit Impression This setting defines the Permit Impression that is automatically activated by your system each time a User begins to set up a Permit Mail Job Run.

  • Page 213: How To Change The Default Slogan

    Changing the Default Slogan How to change the Default Slogan To change the Default Slogan: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 3.3.2 or select the path: Default User Settings Default Impression Preferences Slogans Select the default Slogan from the list that appears, or None if you do not want to set...

  • Page 214: How To Set The Automatic Date Advance Time

    How to set the Automatic Date Advance Time To set the Automatic Date Advance Time: Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 3.3.4 or select the path: Default User Settings Default Impression Preferences Automatic Date Advance...

  • Page 215: How To Set The Default Print Offset

    How to set the Default Print Offset To change the Default Print Offset: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 3.2.4 or select the path: Default User Settings Default Impression Preferences Print Position Select Normal , Shift Left 5 mm or Shift Left 10 mm .

  • Page 216: How To Change The Default Weighing Mode

    Click OK to validate your selection. A warning window appears explaining when you should use 'Check on zero weight'. Click OK to confirm or Cancel to keep the previous activation state. Default Weighing Mode This setting defines both the Weighing Device and the Weighing Mode that are automatically activated by your system each time a User begins to set up a Job Run (see Choosing a Weighing Mode...

  • Page 217: Impression Memories

    8.10 Impression Memories Impression Memories allow you to create a preset Meter Impression that can include a Postage Rate, a Slogan and the Date Mode, allowing you to recall common jobs from the memory of your Mailing System (for details, see Using Impression Memories on page 90).

  • Page 218: How To Create An Impression Memory

    Managing Impression Memories How to create an Impression Memory To create an Impression Memory: Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 4 or select the path: Select Impression Memory The list of available impression memories appears on the Impression Memories Screen.

  • Page 219: How To Delete An Impression Memory

    Use the arrows to select the Impression Setting(s) you wish to edit, then press [OK] to modify the settings. Press to exit. How to delete an Impression Memory To delete an Impression Memory: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 4 or select the path:...

  • Page 220: Default Sealing Mode

    8.11 Default Sealing Mode Default Sealing Mode When you are logged in the Supervisor, you can set the Default Sealing Mode. Three Sealing Modes are available : • Sealing On: nested and sealed flaps • Sealing On: nested and closed flaps •...

  • Page 221: How To Set The Default Moistening Level

    How to set the Default Moistening Level To modify the Default Moistening Level: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 3.2.3 or select the path: Default User Settings System Settings Default Moistening Level Choose one of the five available level.

  • Page 222: Connection Settings

    8.12 Connection Settings Connection to the Postage Servers and E-Services Servers To add postage or access your myEquipment E-services, your Mailing System can use the following network connections: • A Local Area Network (LAN) connection. Follow the instructions below to select your preferred connection. Once you have selected a connection method, complete the settings instructions to configure the connection.

  • Page 223: How To Set Your Lan Preferences

    LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to set your LAN Preferences To set the LAN preferences: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 9.2 or select the path:...

  • Page 224: Time And Date Management

    However, you can ask your system to check the time and date currently being used. Checking/Adjusting Time and Date To check the Time and Date, make sure your system is connected to the Neopost Postage Server. See How to set the Postal/E-services Connection on page 216 .
  • Page 225 Daylight Savings Time Transitions Your Mailing System adjusts to Daylight Savings Time automatically each year. If a manual adjustment is necessary, you can use the following method to correct the time: • Login as the Supervisor: How to check/Adjust the Time and Date on page 218 .

  • Page 226: Inserter Mode

    8.14 Inserter Mode A Neopost Folder/Inserter can be connected to your Mailing System if required. If you have the electronic connection option, the Inserter controls the Mailing System. This electronic connection uses an RS232 cable between the Inserter and the Base of the Mailing System to communicate.

  • Page 227: How To Set The Mechanical Inserter Connection As A Default Setting

    How to set the Mechanical Inserter Connection as a Default Setting Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 3.2.7 or select the path: Default User Settings System Settings Default Inserter Mode Choose Enable or Disable and press [OK] .

  • Page 228: Changing Conveyor Stacker Positions

    8.15 Changing Conveyor Stacker Positions The Conveyor Stacker can be installed in three different positions: • In line (0 degrees) • At +90 degrees • At -90 degrees. The installation at -90 degrees will be done by the technician who will have to set the corresponding conveying speed and the direction of the Conveyor.
  • Page 229 Make sure that the Connection Plate is correctly installed. Stacker Assembly Place the two feet of the Conveyor Stacker into the two holes on the plate as shown by the white circles.

  • Page 230: How To Install The Conveyor Stacker At +90

    Set the switch on the back of the Conveyor Stacker to 0°. Make sure that the Stacker is correctly installed. How to Install the Conveyor Stacker at +90 Assemble to Connection Plate Align the flange of the two guide holes as shown by the arrow.
  • Page 231 Attach the two feet A of the Base in the two holes of the Connection Plate B . Make sure that the Connection Plate is correctly installed. Stacker Assembly Use a flat blade screwdriver to remove the flap from the Conveyor Stacker.
  • Page 232 Place the two feet of the Conveyor Stacker into the two holes shown by the white circles. Set the switch to 90° on the back of the Conveyor Stacker. Make sure that the Stacker is correctly installed.

  • Page 233: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions. Overview ................229 How to access the Options and Updates Menu .........229 Using your Mailbox ............230 How to read Messages as a User .............230 How to read Messages as the Supervisor ..........231 How to delete Messages ................231 Managing Options ............232 How to display Options ................232...

  • Page 235: Overview

    Overview You can enhance the functionality of your Mailing System by: • Adding new options, such as Differential Weighing, Advanced Reporting and extra Accounts • Updating Postage Rates or downloading additional Permit Mail imprints • Downloading Custom Slogans To update your Mailing System's Operating System, see myEquipment E-Services on page 171.

  • Page 236: Using Your Mailbox

    Using your Mailbox Your Mailing System includes a mailbox that allows you to receive messages directly from your system or from our Customer Service Centre via the E-Services Server. On the Home Screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on Home Screen: The Mailbox list Screen indicates unread messages and also allows you to delete messages that have been read.

  • Page 237: How To Read Messages As The Supervisor

    How to read Messages as the Supervisor To read messages in Supervisor Mode: Log in as the Supervisor (see How to log in as Supervisor on page 184), then: Press and type 1 or select the path: Mailbox The Mailbox Screen appears. Select the message to read and press [OK] .

  • Page 238: Managing Options

    Mailing System and indicates the options that are activated. For more information about the options you can add to your Mailing System, please contact our Customer Service Centre or your authorized Neopost Dealer. To display the Option List: Log in as the Supervisor (see...

  • Page 239: How To Load/Activate New Options

    You can activate new options by connecting your Mailing System to the E-Services Server. Once connected your new options are automatically downloaded into your Mailing System and activated. Contact the Neopost Customer Service Centre to have a new option added to your Mailing System. How to load/activate New Options...

  • Page 240: Managing Slogans

    Managing Slogans The Slogans are images that you can add to the left-hand side of a Meter Impression. To help you manage your Slogans, your Mailing System: • Displays a list of all of your Slogans on your Screen • Allows you to add, modify and delete Slogans as needed. •...

  • Page 241: How To Modify Or Delete A Slogan

    Modifying the Slogans List Follow the instructions below to change the Menu name of a Slogan or to remove a Slogan from the Slogans List. How to modify or delete a Slogan To modify or delete a Slogan: Display the Slogans List (see How to display the Slogans List on page 234).

  • Page 242: Managing Postage Rates

    Managing Postage Rates Your Mailing System uses Postage Rates to calculate the postage amount for each piece of mail your process. To ensure that your Postage Rates are always up to date, your Mailing System can: • Display a list of all Postage Rates that are on your system and see which Rate(s) are currently being used •...

  • Page 243: How To Download A New Rate File

    Downloading New Postage Rate Files Follow the instructions outlined below to complete a download of a new Rate File. How to download a new Rate File To download a new Rate File: Display the Rate File List (see How to check your Rate File Updates on page 236 above).

  • Page 244: Managing Permit Impressions

    Managing Permit Impressions Managing your Permit Impressions can only be done in Supervisor Mode. Once you have logged in as the Supervisor, you can: • Display the list of Permit Impressions currently available on your Mailing System • Add new Permit Impressions using a USB Memory Key •...

  • Page 245: How To Add Or Delete Permits

    Adding or Deleting Permit Impressions You can add or delete Permit Impressions from your system as needed. To add a Permit Impression to your system, use a USB Memory Key as follows. How to add or delete Permits To add a permit: Display the Permit List (see How to display the Permit List on page 238 .

  • Page 246: Updating System Software

    Updating System Software Occasionally you will be required to download new software for your Mailing System. The software package you receive may include feature enhancements and/or software updates. When a software update is required, you will receive notification from our Customer Service Centre, informing you that you should perform a software download.
  • Page 247 After downloading Once the file is downloaded your Mailing System will indicate that it has to be re-started. Switch off the Mailing System (See Turning Your Mailing System ON/OFF on page 31 ). After restarting, the Mailing System will call the server again to confirm your installation information.

  • Page 249: Maintaining Your Mailing System

    Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good working condition. 10.1 Managing your Ink Cartridge ........245 How to display the Ink Cartridge Data as a User ........246 How to display the Ink Cartridge Data as the Supervisor ......247 How to change the Ink Cartridge ...............247 How to display Print Head Information ............249...

  • Page 251: Managing Your Ink Cartridge

    10.1 Managing your Ink Cartridge About your Ink Cartridge The Ink Cartridge is located at the front of the Base Unit (on the right hand side) and contains fluorescent red ink that has been tested and approved by Canada Post. Your Ink Cartridge uses ink jet technology that requires the print head nozzles to be cleaned regularly in order to print a high quality Impression.

  • Page 252: How To Display The Ink Cartridge Data As A User

    Displaying the Ink Cartridge Data You can view a variety of Ink Cartridge data, including: • Amount of ink consumed (displayed as a percentage value) • Ink colour • Cartridge status (installed/none) • Date the cartridge was first used • Part number. Also check the Best before date on the Ink Cartridge Box.

  • Page 253: How To Display The Ink Cartridge Data As The Supervisor

    How to display the Ink Cartridge Data as the Supervisor To display the Ink Cartridge data: Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 7.2.3 or select the path: Maintenance Cartridge Ink Cartridge Information...
  • Page 254 Press the blue release lever to disengage the Ink Cartridge. Pull out the old Ink Cartridge. Insert the new Ink Cartridge, then push it until you hear it click into position. Close the Ink compartment. The printhead alignment process will activate atomatically once the cartridge change is complete.

  • Page 255: How To Display Print Head Information

    Displaying Print Head Information How to display Print Head Information To display the Print Head information: Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 7.2.1 or select the path: Maintenance Ink management Print head information...

  • Page 256: How To Test The Printing Quality

    How to test the Printing Quality To test the printing quality: Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 7.2.2 or select the path: Maintenance Ink management Printing Quality Management The Print Quality Management Screen appears: Press Printing Quality test .
  • Page 257 Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 7.2.2 or select the path: Maintenance Ink Management Printing Quality Management The Print Quality Management Screen appears: Press Print Head Cleaning . The cleaning process will begin automatically.

  • Page 258: Filling And Cleaning The Sealer

    10.2 Filling and Cleaning the Sealer Filling the Sealer Bottle The Mixed Mail Feeder uses water and/or Sure Seal for sealing envelopes. For optimum sealing results, using Sure Seal is recommended, but is not mandatory. If the system runs out of sealing fluid during a job run the system will continue to process your items but your envelopes may not be sealed properly.

  • Page 259: How To Clean The Water Filter

    How to clean the Water Filter To clean the Water Filter: Open the Water Filter compartment by pulling it towards you. Pull the Water Filter vertically to disengage it. Clean the Water Filter with water. Put the Water Filter back in place. Close the compartment.

  • Page 260: Cleaning The Mail Path

    10.3 Cleaning the Mail Path Cleaning the mail path includes: • Completing automatic cleaning of the Print Heads • Cleaning Feeder Sealer Ramp • Cleaning Feeder Belts and Rollers • Cleaning the Mailing System sensors on the mail path. Cleaning the Moistener of the Sealer Make sure your System is off before cleaning.
  • Page 261 Pull up the right side of the blue release lever to release the Moistener. Push the Moistener towards the back to disengage it. Remove the Moistener.
  • Page 262 Clean the Moistener with hot water. Re-install the Moistener. Pull the Moistener towards you to re-engage it. Push down on the blue release lever .

  • Page 263: How To Clean The Feeder Belts And Rollers

    Cleaning Feeder Belts and Rollers Follow the instructions below to clean the Belts and Rollers of the Mixed Mail Feeder and the Dynamic Scale (if installed) How to clean the Feeder Belts and Rollers To clean the Feeder Belts and Rollers: Open the equipment covers.

  • Page 264: Touch Screen Calibration

    10.4 Touch Screen Calibration Depending on the pointing device you choose to use on your Touch Screen (finger, stylus or other pointing accessory), you may want to calibrate the sensitivity of your Touch Screen to improve the Screen's responsiveness. How to calibrate the Touch Screen To calibrate the Touch Screen: Login as the Supervisor then (see How to log in as Supervisor...

  • Page 265: Maintenance Processes

    10.5 Maintenance Processes The maintenance processes listed below are only to be completed at the instruction of a certified Neopost Service Technician. Check that your Mailing System is connected to a LAN before starting these maintenance operations. Log in as the Supervisor then (see...

  • Page 266: How To Complete A Postal Code Update

    Updating your Postal Code This procedure is used if a change to your postal code is required. First contact our Customer Service Centre to update your details, then you will receive a PIN to allow you to perform the Registration Update procedure. Check that your Mailing System is connected to a telephone line or the LAN before starting.

  • Page 267: Troubleshooting

    Troubleshooting This section provides tips on how to solve problems that you may encounter while operating your Mailing System. 11.1 Paper Jamming ..............263 How to clear mail jammed in the Base ............263 How to clear mail jammed in the Feeder ...........265 How to remove mail jammed in the Dynamic Scale ........266 11.2 Label Jamming ..............267...

  • Page 269: Paper Jamming

    11.1 Paper Jamming Paper Jamming in the Base This occurs when envelopes are stopped in the transport mechanism of the Base. Possible cause Action • The item(s) is too thick. Clear the Base as indicated below. • The size of the item(s) is incorrect. •...
  • Page 270 Hold the handle opened and push down on the inside blue lever to unlock the Base compartment. Pull the Base compartment towards you. Remove jammed envelopes. Paper Jamming in the Feeder This occurs when envelopes become blocked in the mail path of the Mixed Mail Feeder. Possible cause Action •...

  • Page 271: How To Clear Mail Jammed In The Feeder

    The mail transport path should be regularly cleaned. See Cleaning the Mail Path on page 254 . How to clear mail jammed in the Feeder To clear mail jammed in the Feeder: Open the cover. Gently remove the jammed envelopes. Close the cover.

  • Page 272: How To Remove Mail Jammed In The Dynamic Scale

    How to remove mail jammed in the Dynamic Scale To remove mail jammed in the Dynamic Scale: Open the cover. Gently remove the jammed envelopes. Close the cover. Do not lean on or leave any object on the Dynamic Scale Platform as it may alter its weighing accuracy.

  • Page 273: Label Jamming

    11.2 Label Jamming A Label is jammed in the Base Possible cause Action A Label is blocked in the Automatic Label- Clear the Label from the Base as indicated Dispenser or in the transport mechanism of below. the Base. How to clear a Label Jammed in the Base To clear a Label jammed in the Base: Try to disengage the blocked Label from the top of the dispenser.
  • Page 274 Pull the Base drawer towards you. Gently tilt the Base compartment on the left side and remove it.

  • Page 275: Weighing Problems

    11.3 Weighing Problems Your Weighing Device is not Weighing Properly If your Mailing System is not displaying the correct weight, complete the following actions to correct the problem. Be sure to check your Weighing Device (Weighing Platform or Dynamic Scale) as follows. Display –...
  • Page 276 To avoid weighing errors, make sure there are no items on your Weighing Platform when you start your system.

  • Page 277: Diagnostics And System Data

    To retrieve this data, your system will perform a variety of tests to diagnose a problem and generate a corresponding report. Running Diagnostics Data and generating system reports should only be performed by a certified Neopost Service Technician. Diagnostics Login as the Supervisor, you can gain access to the following diagnostics:...

  • Page 278: System Data

    How to access Diagnostic Data To gain access to Diagnostic Data: Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 7.3 or select the path: Maintenance Diagnostics Press [OK] to start the Diagnostic testing. The list of tests that can be run appears Select a test to run from the list displayed on your Screen.

  • Page 279: How To Display Hardware Data

    The System displays the selected list in a table along with (for each event): - The Code of the event - The Date when event happened - The Cycle number Note the Code and contact the Neopost Customer Service Centre or your authorized Neopost Dealer.

  • Page 280: How To Display The System Counter Data

    How to display the System Counter Data To display the System Counter Data: Login as the Supervisor then (see How to log in as Supervisor on page 184 ): Press and type 7.1.4 or select the path: Maintenance System Information Counters The system displays your Counter data.

  • Page 281: Specifications

    Specifications This section contains details on the technical specifications of your Mailing System. 12.1 Mail Specifications ............277 12.2 Recommended Operating Conditions ......279 12.3 Technical Specifications ..........280 12.4 Operating Specifications ..........281 12.5 Menu Reference .............282...

  • Page 283: Mail Specifications

    12.1 Mail Specifications Envelope Specifications Envelope Dimensions Your Mailing System can handle envelope and flap sizes as illustrated below(note: the illustration is not to scale) . Envelope dimensions and weights • Max. length: 330 mm (254 mm on System with dynamic scale) •...
  • Page 284 Stack of envelopes • Mixed size feeder: max 197 mm high • Min. weight: 45 g • Max. weight: 1200 g See also How to use the Feeder on page 91 . • Label Characteristics Label storage: recommended room temperature 25°C and relative humidity 50%.

  • Page 285: Recommended Operating Conditions

    12.2 Recommended Operating Conditions Weighing Accuracy To obtain the best weighing results, use a solid and steady table that is: • Away from any doors • Away from any fans Dynamic Scale Environment The Dynamic Scale uses optical sensors: do not install it in an area exposed to excessive light or heat sources.

  • Page 286: Technical Specifications

    12.3 Technical Specifications Base • Dimensions (cm) (Width x Length x Height): 64 x 22 x 34 • Weight : 21 kg • Power supply : 120 VAC (+/- 10 %) 3 prong • Frequency : 60 Hz • Maximum Input Power : 294W •...

  • Page 287: Operating Specifications

    12.4 Operating Specifications Dynamic Scale Range • Resolution in Dynamic Weighing Mode: g. Accounts The number of Accounts you can create is 100. this can be increased 300 or 500 if needed. Operating conditions • Ambient temperature: 10 - 40°C •...

  • Page 288: Menu Reference

    12.5 Menu Reference The tables below list the options in the User and Supervisor Menus. To gain access to the Menu, press Menu on the Control Panel. User Menu Level 1 Level 2 Level 3 Level 4 See... 1. Type of Introducing Tasks on page 38 Meter Impres-...
  • Page 289 Level 1 Level 2 Level 3 Level 4 See... Daily Usage Monthly Usage Single Account Multi Account 7. Funds 7.1. Funds used/Funds Available Managing Your Postage Funds on page 100 7.2. Add Postage Funds Adding Funds on page 101 7.3. Postal Inspection 8.
  • Page 290 Supervisor Menu 1. Mailbox Using your Mailbox on page 230 2. Reports Reports on page 139 Funds Summary Adding Postage Daily Usage Monthly Usage Machine Configuration Operator Activity Budget Limit Report Rejected Mail Piece Summary Report Product Code Report Single Account Multi Account Base Events Postage Meter Events...
  • Page 291 3.2.2. Default Sealing Mode Default Sealing Mode on page 214 3.2.3. Default Moistening Level Moistening Default Level on page 214 3.2.4. Print Position Printing Offset page 208 3.2.5. Default Weighing Mode Weighing Settings on page 197 3.2.6. Default Quiet Mode Quiet Mode page 189 3.2.7.
  • Page 292 5.2.1. Account List Managing Accounts on page 115 5.2.2. Account Report 5.2.3. Import Account List 5.2.4. Export Account List 5.3. Manage Operator 5.3.1. Operator List Managing Operators on page 128 5.3.2. Operator Report 5.4. Budget And Surcharge Management Advanced Reporting Functions on page 6.
  • Page 293 7.1.2. Hardware Information 7.1.3. Event Lists 7.1.4. Counters 7.2. Ink Management 7.2.1 Print Head Information Displaying the Ink Cartridge Data page 246 7.2.2 Printing Quality Manage- Cleaning the Print ment Head on page 249 7.2.3 Ink Cartridge Information 7.3. Diagnostics 7.3.1 Ping Server Diagnostics page 271...
  • Page 294 7.4.1 Withdraw a Postage Meter Maintenance Pro- cesses on page 259 7.4.2 Swap a Postage Meter 7.4.3 Update Registration 7.5. Network Advanced Settings 8. Options and Updates 8.1. Options List Managing Options on page 232 8.2. Slogan Management Managing Slogans on page 234 8.3.
  • Page 295 Index Credit 101 Access Control 105, 106, 128 Account 5, 20, 42, 43, 48, 63, 90, 101, Date 20, 38, 39, 65, 82, 88, 141, 147, 105, 106, 108, 109, 110, 111, 112, 113, 148, 150, 154, 156, 158, 159, 166, 167, 114, 115, 116, 121, 123, 125, 126, 128, 168, 170, 178, 205, 211, 246, 284 132, 134, 135, 136, 141, 157, 158, 159,...
  • Page 296 Ink Cartridge 3, 13, 43, 245, 282, 284 Ink Level 245 Ink Tank 13 Permit Mail 39, 62, 63, 81, 85, 141, Installation 175, 222 152, 153, 206, 209, 211, 284 Internal Label Dispenser 205 Pin Code 42, 105, 106, 109, 128, 130, item 75 161, 183, 284 Item 20, 77, 160, 263, 264, 265, 269...
  • Page 297 Tare 282 tare the Weighing Platform 284 Tare The Weighing Platform 77, 197 Task 3, 38, 39, 44, 62, 65, 67, 69, 72 Telephone 6, 99, 173, 174, 260 Text 23, 271 thickness 277 Thickness 278 time 4, 75 Time 7, 40, 78, 111, 135, 141, 150, 151, 155, 161, 166, 167, 168, 169, 173, 183, 193, 205, 206, 218, 219, 282, 284 Touch-Screen Monitor 14...

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