Restoring The Factory/Default Device Access Passwords - Harmonic ProView 7000 User Manual

Chapter 7 Device Configuring Using EMS
7.10.9

Restoring the Factory/Default Device Access Passwords

This function enables the EMS user to restore access to a ProView 7000™ device when the
device access passwords are lost.
Restoring the access to the device requires receiving a new access code from Harmonic
support. To receive this code, communicate the request to Harmonic support and provide the
device Key ID and device date (information provided in the Restore Default Password dialog.
To restore access to the device:
1. Select the device in the Devices box.
2. Select Tools > Restore Default Passwords in the ProView 7000™ EMS menu bar.
The Restore Default Passwords dialog displays.
3. Use the displayed device key ID and Device date information to receive the access code.
4. Enter the access code supplied by Harmonic and click Restore.
NOTE: The Harmonic supplied access code is valid for the same day only. Once the access passwords are
reset to factory values, it is recommended to change and personalize them to protect the security of the
device.
You can copy the key ID and device date to the clipboard with the Copy button.
© 2012 Harmonic Inc. 152
Device Management
ProView 7000 v.2.6, Rev. E