Contacting Technical Support - Promise Technology SmartStor NAS Product Manual

SmartStor NAS Product Manual
Is there a Windows browser that supports the Bonjour service?
Yes. Apple's Safari browser supports Bonjour and is available for Windows.
And a Bonjour for Windows plug-in is available for Internet Explorer.
Why do my drives fill up when I regularly delete unused files?
If you are running a Windows OS with the Recycle Bin enabled, you must
periodically empty Recycle Bin. Deleted files move to the Recycle Bin, the
same as on a Windows PC. They are not deleted from the SmartStor until
you empty the Recycle Bin.
Where can I find a list of plug-ins installed on my SmartStor?
You can view a list of installed plug-ins using NAS Management in the
SmartNAVI Main Window or under File & Print, Protocol Control in
WebPASM.
On a Windows PC, you can also right-click the SmartNAVI tray icon and
choose About. On a Mac, you can also click the Help dropdown menu and
choose About.
Where can I find a list of plug-ins available for my SmartStor?
Check for the latest plug-ins on the
names end with a .ppg extension.
How do I make the SmartStor quieter?
The loudest component on SmartStor is the cooling fan. But the fan can run
at low speed part of the time and sometimes not at all. Be sure the Smart
Fan feature is enabled in WebPASM under System Management, Enclosure
Management.
Does the SmartStor have a power-saving feature?
Yes. The System Standby feature powers down the disk drives after a
selected period of inactivity. To enable System Standby, go to Management,
Power Options in WebPASM.

9.2 Contacting Technical Support

Promise Technical Support provides several support options for Promise users
to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.
If you decide to contact us, please have the following information available:
Product model and serial number
․
Promise Support
236
Website. Plug-in file