Contacting Technical Support; Technical Support Services; United States - Promise Technology SmartStor NS4600 Product Manual

Contacting Technical Support

Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware, and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

Promise Online™ Web Site

United States

E-mail Support
Fax Support
Phone Support
If you wish to write us for
support:
http://www.promise.com/support/
support_eng.asp
(technical documents, drivers, utilities, etc.)
e-Support On-Line
(408) 228-1100 Attn: Technical Support
(408) 228-1400 option 4
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
329
Chapter 8: Support