Solving Network Connection Problems - Promise Technology SmartStor NAS Product Manual

Figure 5. The Enclosure Information tab with malfunctions shown
The corrective action you take depends on the nature of the problem:
If CPU temperature is above specification:
․
Be sure there is adequate air flow around the SmartStor.
․
Be sure the ambient temperature is below 35°C (95°F).
․
Check the fan speed.
․
If the fan speed is below specification, contact Technical Support. See page
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236.
If any power status is out-of-specification, contact Technical Support. See
․
page 236.

8.9 Solving Network Connection Problems

Most network connection problems are the result of poor connections.
When the SmartStor is fully booted and connected to the network, the Ethernet
Activity LED indicates status and activity:
Blue(NS4600)/Green(NS2600) - Network link is properly connected
․
Flashing Blue/green - Network Activity
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Dark - No Connection
․
See Figure 6.
If your SmartStor is connected to your network but the Ethernet Activity LED on
your SmartStor is dark, check the following items:
Verify that the switch, hub, or facility network service connection that you are
․
using is operational.
Switches and hubs have LEDs that light when there is a connection and
flash when there is activity.
Network service connections generally do not have LEDs to verify whether
they actually are connected to the network. See your Network Administrator
for assistance.
Be sure the network cable is firmly attached to the SmartStor network
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Chapter 8: Troubleshooting