Promise Technology Apollo User Manual
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Promise Technology Apollo User Manual

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Product Manual
Version 2.0
© 2016 PROMISE Technology, Inc. All Rights Reserved.

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Summary of Contents for Promise Technology Apollo

  • Page 1 Product Manual Version 2.0 © 2016 PROMISE Technology, Inc. All Rights Reserved.

  • Page 2: Table Of Contents

    Connecting the Power Connecting the network cable Example hardware setup for Apollo Tips For First Time Setup How to download and launch Apollo Cloud App Claiming Apollo: automatic method On screen introduction Claiming Apollo: QR code scanner method Claiming Apollo: manual setup...
  • Page 3 How to restore files from Trash folder How to permanently delete files USB drive operations with Apollo USB drive requirements for Apollo Backup and Restore Backing up Apollo content to USB storage Restoring content from a USB storage device Uploading content from a USB storage device...
  • Page 4 Using the Apollo Utility desktop icons Content in the Apollo folder Searching content to view in Apollo Utility Sorting content to view in the Apollo Utility Keyboard shortcuts for handling files Drag and drop file transfers Changing the device name in Apollo Utility...

  • Page 5: Introduction

    Requirements for Apollo setup and use In addition to the items shipped with the device, you need these items before you can setup and use the Apollo: An Internet connection. This can be a broadband router or office network with an Internet connection.

  • Page 6: Back Of Apollo

    Apollo Reset button Press to restart the Apollo The Reset button on the back of the Apollo restarts the device. It is not related to the Reset function in the Apollo Cloud App. Return to “Table of Contents”...

  • Page 7: Front Of Apollo

    Discovery and boot up takes about 90 seconds. • A steady white and green light (simultaneously) indicates the Apollo is booted up and ready to be claimed (i.e. it has not yet been claimed.

  • Page 8: Connecting Apollo

    Apollo to connect to the Internet, such as a broadband router, or office Ethernet LAN that is connected to the Internet. The Apollo does not require configuration of network settings or any other settings for initial system setup. Just make sure it has an available path to the Internet.

  • Page 9: Example Hardware Setup For Apollo

    Hardware Setup Example hardware setup for Apollo Return to “Table of Contents” Click here to get help online...

  • Page 10: Tips For First Time Setup

    This process takes about 90 seconds. During the discovery, the LED indicator on the front of the Apollo blinks a green color light. You will know the Apollo is ready when you see the LED indicator on the front display a white AND green color light, simultaneously.

  • Page 11: How To Download And Launch Apollo Cloud App

    Using the Apollo Cloud App How to download and launch Apollo Cloud App To claim the Apollo using your iOS or Android device, first download the APP from the Apple Store, Google Play or go to http://www.promise.com/Apollo/Downloads Run the App, you will see the login screen. Touch on link labeled, Find it to begin the claiming procedure.
  • Page 12 Using the Apollo Cloud App Touch to select Find it. A reminder dialog appears asking that you check to make sure the Apollo device is powered on and has a connection to the Internet. The LED on the front of the Apollo will simultaneously display a white colored light and a green colored light when it is booted up and ready to be claimed.

  • Page 13: Claiming Apollo: Automatic Method

    Enter new account info In the new menu, enter your email address and a password you want to use for access to Apollo. This will be the account information you will use, as the Apollo owner, to login and manage the device. The password must be at least 6 characters in length, and contain at least one numeral.
  • Page 14 Check your email account for the validation code. Use this to verify your account and bind your email address as the Apollo owner. If you do not see the email, check your spam folder. It might be mistaken by your email service to be an advertisement.

  • Page 15: On Screen Introduction

    On screen introduction The first time you claim the Apollo, you are welcomed with a brief on screen introduction intended to get you started. The first tip lets you know about the Camera Roll feature. You can turn this on in the tip menu. The Camera Roll will automatically upload the contents of the Camera Roll photos on your phone.
  • Page 16 Using the Apollo Cloud App Introduction tip #3, Share content The finale introduction tip displays the Share icon used for sharing files with other Apollo members or other contacts. Return to “Table of Contents” Click here to get help online...

  • Page 17: Claiming Apollo: Qr Code Scanner Method

    It is possible that your Apollo will not be recognized during the automatic discovery process. It is necessary to provide the unique Serial Number and Key code for the Apollo unit you are going to claim. An easy way to do this with a mobile device is to use the scanner utility that is embedded in Apollo Cloud App exclusively for this purpose.
  • Page 18 Touch the Next button. In the new menu, enter your email address and a password you want to use for access to Apollo. This will be the account information you will use, as the Apollo owner, to login and manage the device. The password must be at least 6 characters in length, and contain at least one numeral.
  • Page 19 Check your email account for the validation code. Use this to verify your account and bind your email address as the Apollo owner. If you do not see the email, check your spam folder. It might be mistaken by your email service to be an advertisement.

  • Page 20: Claiming Apollo: Manual Setup

    Serial Number and Key code for the Apollo unit you are going to claim. You can find the Serial Number and Key code on a card that should have been included in the Apollo packaging, or look on the bottom of the Apollo.
  • Page 21 In the new menu, enter the Serial Number and Key code exactly as they appear written on your Key card or on the bottom of the Apollo device housing. Then touch Next. The remaining steps are now exactly the same as if the Apollo had been discovered automatically.
  • Page 22 Using the Apollo Cloud App In the new menu, enter your email address and a password you want to use for access to Apollo. This will be the account information you will use, as the Apollo owner, to login and manage the device. The password must be at least 6 characters in length, and contain at least one numeral.

  • Page 23: Apollo Cloud Mobile Interface

    Apollo Cloud mobile interface The Apollo Cloud App user interface is easy to use and intuitive, especially if you have used photo management or file management Apps before. Even if you are an experienced App user, you might want to take a minute or two to get familiar with the Apollo Cloud App.
  • Page 24 All files, Favorites, Photos and Videos In addition of uploading content from your smart phone, the Apollo Cloud App be used to transfer content from other Cloud storage such as Google Drive, One Drive, or any other public cloud service you can access with your Android mobile device.

  • Page 25: How To Add Content, Create Folders, Manage Files

    Apollo, or create a folder on Apollo and place photos in the folder. You can also sync photos in the Camera Roll of your smart phone to the Apollo. For instructions to do this, please go to “Using Camera Rolls”.
  • Page 26 Complete to being uploading. The time it takes to upload depends on the amount of data (photos) you selected and the speed of your WiFi or Wireless Data connection. Select photos to upload to Apollo Return to “Table of Contents”...

  • Page 27: Files By Category

    Using the Apollo Cloud App Files by category The icons at the bottom of the main Apollo Cloud menu link to menus for Files (all file types), Favorites, Photos, and Videos. Use these to go to files and content in that category.

  • Page 28: How To Copy, Move, And Rename Files

    Rename file For any file that you see in the Apollo Cloud interface, you can choose to make a comment, assign or remove Favorite status, or send it to the Trash. The shortcut for these actions is hidden. To reveal the shortcut, touch and hold in the on the right edge of the file row, then swipe the shortcuts to the left as they appear.

  • Page 29: Using Favorites

    Using the Apollo Cloud App Important Files placed in the Favorites category are downloaded and stored on your mobile device, and therefore will use storage space. Keep this in mind when you designate files as a Favorite, especially a large file such as a long video.

  • Page 30: Using Camera Rolls

    Using the Apollo Cloud App Using Camera Rolls Photos and videos can be automatically uploaded to Apollo using the Camera Rolls feature. When Apollo Cloud is running and connected, any videos or photos you create will be automatically uploaded and stored. Note that Camera Rolls can be used when you are not in range of a WiFi connection to the Internet, but your mobile device must support a wireless Internet data connection via a 3G and 4G network.

  • Page 31: How To Enable Cellular Data Transfer For Using Camera Rolls On 3G/4G Network

    Settings menu of your mobile device, it might also be necessary to give explicit permission to Apollo Cloud App to use the Cellular Data network. How to enable Cellular Data transfer for using Camera Rolls on 3G/4G network If you have 3G or 4G cellular data network service, you can enable Camera Roll Sync to function over this network.

  • Page 32: Managing Members

    You can create Apollo member users in order to easily share pictures, videos, and other content among the member group. Apollo member users have complete control over the files in their account. It is up to each user to select the fellow Apollo members that can view videos or pictures that are shared.
  • Page 33 Using the Apollo Cloud App Touch + Add new member, enter a name for the new Apollo member to whom you will send an invitation, and select OK to create the new member account. Enter name for new member Select...
  • Page 34 Using the Apollo Cloud App Now you are asked to send an invitation to the new member. In the new menu, the member name appears with a message telling you that the member invitation link has been copied to the clipboard. You can choose a messaging or email program to send it.
  • Page 35 Upon receiving the invitation, the new member can activate the link in the message, this will bring up a web referral menu where the recipient can choose to go to the App Store or Google play to get the Apollo Cloud App.

  • Page 36: Removing A Member From Apollo

    To delete a member from the Apollo user group, go to the Members menu, select the member that you want removed, and choose the Delete option. A dialog pops up asking that you confirm that you want to delete the member. To permanently delete the member content and remove the member from the Apollo user group, type “confirm”...

  • Page 37: Sharing Files

    Sharing photos, videos and other files with friends and family is what Apollo Cloud is all about. Apollo member users have complete control over the files in their account. It is up to each user to select the fellow Apollo members that can view videos or pictures that are shared.
  • Page 38 Using the Apollo Cloud App Touch + Add new member, enter a name for the new Apollo member to whom you will send an invitation, and select OK to create the new member account. Enter name for new member Select...
  • Page 39 Using the Apollo Cloud App Now you are asked to send an invitation to the new member. In the new menu, the member name appears with a message telling you that the member invitation link has been copied to the clipboard. You can choose a messaging or email program to send it.
  • Page 40 Upon receiving the invitation, the new member can activate the link in the message, this will bring up a web referral menu where the recipient can choose to go to the App Store or Google play to get the Apollo Cloud App.

  • Page 41: Sharing Folders And Files With Members

    Using the Apollo Cloud App Sharing folders and files with members Follow these steps: Go to the Apollo device menu, then select My Sharing to view the Share To menu. Go to the device menu Share To menu Return to “Table of...
  • Page 42 Using the Apollo Cloud App In Member Link list (displays by default), select one or more Apollo members for sharing. Set sharing permission. Sharing with members can be read-only (members cannot change files or upload to folders), or read-write (members can upload and change files).
  • Page 43 Using the Apollo Cloud App Select the Send button to send the invitation(s) to share the folder or files. A pop-up message informs that the invitation(s) are on their way. Click OK to close the menu. Click OK to close menu Return to “Table of...

  • Page 44: Sharing Files With Public

    You can also choose an App for sharing the link. To create a public share: Go to the Apollo device menu, then select My Sharing to view the Share To menu. Go to the device menu Share To menu Return to “Table of...
  • Page 45 Using the Apollo Cloud App Choose the App you wish to use for sharing the link. Alternatively, you can paste the link into an email or on a social media site. The link is automatically copied to your clipboard when you touch Send.

  • Page 46: How To View Sharing Lists

    Using the Apollo Cloud App How to view sharing lists To see what you are currently sharing, with members and publicly shared content links, go to the My Sharing menu, and choose Members or Public links to see what you are currently sharing. To remove a Public sharing link, select the file in the list, and touch the Trash icon to remove the Public link.

  • Page 47: Deleting A Member From Apollo

    To delete a member from the Apollo user group, go to the Members menu, select the member that you want removed, and choose the Delete this member option. A dialog pops up asking that you confirm that you want to delete the member.

  • Page 48: Using The Trash Can

    Using the Apollo Cloud App Using the Trash can The Trash folder is used to store files that you want to delete from view in any of your folders. Users can delete their own files in folders that are not shared with other users. The deleted files are sent to the Trash folder. Files in the trash can be restored from the Trash to the original location, or they can be permanently removed, by the user.

  • Page 49: How To Open Trash Folder

    If you sent files to the Trash folder you wish to restore to the original folder, or if you just want to see what is in the Trash folder, you can go to the Apollo device menu. To see what is in the Trash, got to the Settings menu, then go to the device menu, and finally touch the Trash icon to open the Trash contents folder.

  • Page 50: How To Restore Files From Trash Folder

    Using the Apollo Cloud App How to restore files from Trash folder To restore files to the location they were placed previously, select the files from the content listed in Trash, and touch the Restore icon. You need to confirm that you want the files restored in a pop-up menu. Touch OK to restore the files, or Cancel to leave them in the Trash.

  • Page 51: How To Permanently Delete Files

    Trash icon at the bottom of the menu. If you remove these files at this point, they cannot be recovered, they are gone from Apollo. Make sure this is content you do not want stored on Apollo. If you want to permanently delete the files, touch OK to delete the files, or Cancel to leave them in the Trash.

  • Page 52: Usb Drive Operations With Apollo

    USB drive operations with Apollo Apollo features a USB 3.0 port that can be used for various functions using a USB storage drive. You can use a USB storage drive to Backup or Restore data from the Apollo (see requirements for USB storage drive below). You can also Upload data from a USB drive to the Apollo.

  • Page 53: Backing Up Apollo Content To Usb Storage

    Go to the Settings menu, then the device menu in the App. Click the Gear icon in the upper left corner of the main menu, then find the link to the Apollo device menu. The device menu link is the name of your Apollo unit.
  • Page 54 In the device menu, touch to select Backup/Restore. If the USB storage device is connected and compatible with Apollo, the menu buttons that appear will be solid blue color. Touch the Backup my Apollo button to start backing up data.
  • Page 55 Using the Apollo Cloud App If no device is detected to use for backup, the Apollo Cloud App menu asks you to check to make sure the device is connected. No device detected Return to “Table of Contents” Click here to get help online...
  • Page 56 Using the Apollo Cloud App The percentage of data transferred displays in real time. The more data there is to back up, the longer it will take to complete the transfer. For this reason, it is recommended to use a USB 3.0 device since the transfer speed is much faster than legacy USB storage devices.

  • Page 57: Restoring Content From A Usb Storage Device

    Go to the Settings menu, then the device menu in the App. Click the Gear icon in the upper left corner of the main menu, then find the link to the Apollo device menu. The device menu link is the name of your Apollo unit.
  • Page 58 Using the Apollo Cloud App Choose a folder to use for the restore. Backup folders are labeled according to date. Touch Next to begin the restore process. Choose backup folder to use Restore in progress The percentage of data transferred displays in real time.

  • Page 59: Uploading Content From A Usb Storage Device

    To begin a USB Upload to Apollo, attach a USB storage device to the USB port on Apollo, and use the Apollo Utility to perform the steps below. See also “Using the Apollo Utility” on page 68.
  • Page 60 Using the Apollo Cloud App After a few seconds, a progress bar appears, this represents how much of the upload has been completed. DO NOT DISCONNECT the USB storage device while the upload is in progress. USB upload in progress When the USB upload is completed, a message appears informing you that it is done.

  • Page 61: Apollo Maintenance

    To see some basic information about the Apollo, go to the device menu (go to Settings then touch the device name near the bottom of the menu). If you are experiencing problems with the Apollo Cloud App, go to this menu to see if the Apollo is online.

  • Page 62: How To Change Device Name

    How to change device name To change the name of the Apollo from the default name, or from any previously assigned name, first go to the Settings menu. Follow these steps starting in the Settings menu to change the device name.

  • Page 63: Dim, Brighten Or Turn Off Led Indicator

    Dim, brighten or turn off LED indicator If you want to change the brightness of the Apollo LED indicator, or to turn it off, go to the device menu, select LED, and choose the option you prefer from the list. The LED settings choices are Bright, Soft and Off.

  • Page 64: Updating Apollo Firmware

    Updating Apollo firmware It is a good idea to keep the Apollo firmware up to date. If you want to check to see if Apollo firmware is the most current, you can do a quick check in the Apollo device menu.

  • Page 65: How To Get Notifications

    How to get notifications Periodically the Apollo generates event notifications for system and device events such as a USB backup or a firmware change. You can see these by touching the notifications link just below the owner avatar pic in the Settings menu.

  • Page 66: How To Send Service Report

    It takes just a few seconds to send a report. Service reports are useful to technical support staff if troubleshooting is necessary. It is also a good idea to periodically send a report to help PROMISE improve the quality of Apollo Cloud for all users.

  • Page 67: Sign Out Of Apollo Cloud App

    To sign out of Apollo Cloud, go to the Settings menu, scroll to the bottom, and touch Sign out. You will need to login again the next time you want to use Apollo Cloud. If you do not sign out, you remain logged in, even if you turn off your computer, phone or tablet device.

  • Page 68: Using The App On An Ipad Or Android Tablet

    Using the App on an iPad or Android tablet The Apollo Cloud App on a tablet device is used the same way it is used on a smart phone. The main difference is in appearance. This section provides an introduction to the Apollo App as it appears on a tablet device. Please see the relevant material presented in earlier sections to read how to setup and use the Apollo.

  • Page 69: Apollo Cloud App Tablet Interface

    Using the Apollo Cloud App Apollo Cloud App tablet interface Use the Apollo Cloud App on a tablet the same way you use it on a smart phone. Apollo Cloud App after login Go to Settings menu Toggle Select/ Select All to choose...
  • Page 70 Using the Apollo Cloud App Portrait view of Photos folder Return to “Table of Contents” Click here to get help online...

  • Page 71: File Management On Tablet Device

    Using the Apollo Cloud App File management on tablet device Managing and using files on a tablet works the same way as it does for a smart phone. Use the management shortcut icons to make a Rename, Move, Copy, assign or remove Favorite status, or send a file to the Trash. To reveal the shortcut, touch and hold in the on the right edge of the file row, then swipe the shortcuts to the left as they appear.

  • Page 72: Using The Apollo Utility

    Launch the Apollo Cloud Utility and login the same way you do on a mobile device. If you are using the utility to claim a new Apollo, the procedure is the same as the claim procedure for a mobile device, except there is no QR Code Scanner option.
  • Page 73 Apollo Cloud Utility first time login (Windows) The first time you login to the Apollo Utility, you have the option to change the location of the Apollo folder. It is important to note that this cannot be changed later without a device reset.

  • Page 74: Navigating The Apollo Utility User Interface

    For Windows, an Apollo icon appears in the System Tray, and in Mac the Apollo icon appear in the Dock, as well as in the menu bar (on the top of the desktop in default Mac settings).

  • Page 75: Using The Apollo Utility Desktop Icons

    Using the Apollo Utility for Mac and Windows Using the Apollo Utility desktop icons Some basic functions are available by right-clicking on the Apollo icon in the System Tray (Windows) or in the Menu Bar (Mac). Right-click and select the following options: •...

  • Page 76: Content In The Apollo Folder

    Content in the Apollo folder When you install the Apollo Utility, a folder is created on your computer. This is the Apollo folder. Inside Mac Finder or Windows Explorer, it appears and functions the same as any normal folder, you can drag or copy content, create folders, delete content, etc.

  • Page 77: Searching Content To View In Apollo Utility

    Searching content to view in Apollo Utility Use the Search function in Apollo to quickly locate a file or folder using a keyword search. Just type a keyword search term in the Search entry field and press the Enter key.

  • Page 78: Keyboard Shortcuts For Handling Files

    Paste file from clipboard Ctrl + V Drag and drop file transfers You can also drag and drop files to copy from your computer to a folder on Apollo, or drag and drop files from Apollo to your computer. Return to “Table of...

  • Page 79: Changing The Device Name In Apollo Utility

    Changing the device name in Apollo Utility The Apollo owner can change the name of the Apollo device using the Settings menu. The name given to the Apollo is also used for the sync folder. When this happens, the sync folder for all members will change to that name.

  • Page 80: Using Selective Sync In Apollo Utility

    Using Selective Sync in Apollo Utility To set up automatic syncing of content between the Apollo Utility and Apollo folder on your computer, follow these steps: Click the Settings icon in the top menu bar of the Apollo Utility user interface.

  • Page 81: Viewing Events In Apollo Utility

    Using the Apollo Utility for Mac and Windows Viewing events in Apollo Utility Click the Events icon in the top menu bar to view Events and Invitations. Only the Apollo owner can view the Apollo Events menu. Members will see only the Invitations list. Return to “Table of...

  • Page 82: Viewing Software Version And Settings

    Using the Apollo Utility for Mac and Windows Viewing software version and Settings To see what version of the Apollo Utility is installed, click the Settings icon in the top menu bar, and choose the SW version and Settings option.

  • Page 83: Uploading Content From A Usb Storage Device

    To begin a USB Upload to Apollo, attach a USB storage device to the USB port on Apollo, and use the Apollo Utility to perform the steps below. See also “Using the Apollo Utility” on page 68.
  • Page 84 Using the Apollo Utility for Mac and Windows After a few seconds, a progress bar appears, this represents how much of the upload has been completed. DO NOT DISCONNECT the USB storage device while the upload is in progress. USB upload in progress When the USB upload is completed, a message appears informing you that it is done.

  • Page 85: Using The Apollo For Apple Time Machine Backup

    Mac OS, including macOS Sierra (version 10.12). Keep in mind that Apollo account members, as well as the owner can use one, or multiple Apollo devices for Time Machine backup. However, it is necessary for each Apollo account to use a separate pre-configured User ID for each Time Machine configuration.
  • Page 86 Menu Bar on your desktop, right-click on the Apollo icon, and scroll done to select Time Machine Status. In the Apollo Time Machine Status menu, the User ID is displayed. Use this to get access to Apollo for the Time Machine backup.

  • Page 87: Navigating The Apollo Utility User Interface

    For Windows, an Apollo icon appears in the System Tray, and in Mac the Apollo icon appear in the Dock, as well as in the menu bar (on the top of the desktop in default Mac settings).

  • Page 88: Using The Apollo Utility Desktop Icons

    Using the Apollo for Mac Time Machine Using the Apollo Utility desktop icons Some basic functions are available by right-clicking on the Apollo icon in the System Tray (Windows) or in the Menu Bar (Mac). Right-click and select the following options: •...

  • Page 89: Content In The Apollo Folder

    Content in the Apollo folder When you install the Apollo Utility, a folder is created on your computer. This is the Apollo folder. Inside Mac Finder or Windows Explorer, it appears and functions the same as any normal folder, you can drag or copy content, create folders, delete content, etc.

  • Page 90: Led Behavior

    LED behavior LED Behavior The table below lists all the variations of LED behavior. This might be useful if troubleshooting the Apollo is required. Color Brightness Behavior Indicates ... level Green Bright ON - steady The Apollo is powered on.

  • Page 91: Contacting Technical Support

    Promise offers free phone and web support for the first 90 days after purchase of the product. *Additional charges may apply Promise offers local Phone Support for Apollo during normal business hours 7 days per week. Please visit the Apollo support help desk portal at: https://getsupport.promise.com/Home...
  • Page 92 • A description of the problem / situation Important You can find the Serial Number on a card that should have been included in the Apollo packaging, or look on the bottom of the Apollo. Return to “Table of Contents”...

  • Page 93: Limited Warranty

    Tech Support and Warranty Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of two (2) years; b) will conform to PROMISE’s specifications;...

  • Page 94: Disclaimer Of Other Warranties

    Tech Support and Warranty Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.

  • Page 95: Your Responsibilities

    Tech Support and Warranty Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product.

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