Promise Technology SmartStor NS4300N Product Manual
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Promise Technology SmartStor NS4300N Product Manual

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Product Manual
Version 1.8 SR3

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Summary of Contents for Promise Technology SmartStor NS4300N

  • Page 1 MART NS4300N Product Manual Version 1.8 SR3...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...

  • Page 3: Table Of Contents

    Chapter 2: Installation and Setup ......5 Unpacking the SmartStor NS4300N ......5 Installing Disk Drives .
  • Page 4 SmartStor NS4300N Product Manual Chapter 4: One Touch Backup ......45 Enabling One Touch Backup ......46 Creating a Backup Schedule .
  • Page 5 Contents Chapter 6: PASM, cont. Managing Users and Groups, cont. Creating a Group ........71 Adding Members to a Group .
  • Page 6 SmartStor NS4300N Product Manual Chapter 6: PASM, cont. Managing the Network Connection ......92 Viewing Network Setup Information .....92 Making Network Settings .
  • Page 7 Contents Chapter 7: Technology Background, cont. Choosing a RAID Level ....... . .110 RAID 0 .
  • Page 8 SmartStor NS4300N Product Manual Appendix A: Setup Wizard Advanced Mode ....141 Appendix B: Maintenance ....... . .149 Upgrading the Firmware .

  • Page 9: Chapter 1: Introduction To Smartstor

    Client OS Support (page 4) • Browser Support (page 4) Promise Technology’s SmartStor NS4300N is a network attached storage (NAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users. With a NAS product, users can save their work and have access to files over the network without having to carry around a disk drive or memory stick.

  • Page 10: Architecture

    Architecture The SmartStor NS4300N’s architecture is based on the Freescale MPC8343 microprocessor and the Promise PDC40719 Serial ATA RAID Controller. The Gigabit Ethernet port is used for the data transfer and management. The USB ports are used for a printer, expansion drives, and Uninterruptable Power Supply (UPS).

  • Page 11: Specifications

    Chapter 1: Introduction to SmartStor • SmartSYNC Backup Utility • Setup Wizard Utility Specifications • Disk drive support: • Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives • Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.0 specification (SATA II, phase I specification) •...

  • Page 12: Compatible Backup Software

    Disk status • Temperature • One-Touch button • Power • Enclosure status Compatible Backup Software SmartStor NS4300N is compatible with the following backup software products: • VERITAS® NetBackup/Backup Exec™ • CA BrightStor™ARCserve/Enterprise • LEGATO® NetWorker™ • Syncsort Backup Express •...

  • Page 13: Chapter 2: Installation And Setup

    Setting up the SmartStor (page 13) • Connecting to PASM (page 17) • Shutting Down the SmartStor (page 20) Unpacking the SmartStor NS4300N The SmartStor NS4300N box contains the following items: • SmartStor NS4300N Unit • Power cord • Quick Start Guide •...
  • Page 14 SmartStor NS4300N Product Manual Figure 1. SmartStor NS4300N Front View Disk Drive Drive Carrier Disk Status Disk Activity Power Button System Status Ethernet Activity LED One Touch Backup Button Note: This SmartStor is shown without the front door. Figure 2. SmartStor NS4300N Rear View...

  • Page 15: Installing Disk Drives

    Chapter 2: Installation and Setup Installing Disk Drives You can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor.

  • Page 16: Connecting The Power

    SmartStor NS4300N Product Manual Connecting the Power To power the SmartStor: Attach the power cord on the back of the SmartStor enclosure and plug the other end into the power source. See Figure 2. On the front of the SmartStor, press the power button. See Figure 1.
  • Page 17 Chapter 2: Installation and Setup The first installer screen appears. Click the Next button to begin installation. The License Agreement screen appears. Click the “I accept the terms...” option, then click the Next button.
  • Page 18 SmartStor NS4300N Product Manual The Customer Information screen appears. Type a user name and organization name into the respective fields or leave them unchanged to accept the default entries. Click the Install option for: • Anyone who uses this computer (all users) •...
  • Page 19 Chapter 2: Installation and Setup The Ready to Install screen appears. Click the Install button to proceed with installation. When the installation is finished, the final installation screen appears. Click to Finish button to close the installer.

  • Page 20: Optional. Selecting Your Network

    SmartStor NS4300N Product Manual Optional. Selecting Your Network If your PC has only one network connection, skip to “Setting up the SmartStor” on page 13. If your PC has multiple network connections, you must ensure that the SmartStor, NAS Setup Wizard, and SmartSYNC utility are all connected to the same network.

  • Page 21: Setting Up The Smartstor

    Chapter 2: Installation and Setup Setting up the SmartStor Caution The SmartWizard will overwrite all existing settings on the SmartStor. In most cases, you should only run the SmartWizard one time—when you first set up your SmartStor. The SmartWizard performs the setup procedures on your SmartStor. To set up your SmartStor: From the Windows Start menu, choose Programs, then Promise NAS Utility, then SmartWizard.
  • Page 22 SmartStor NS4300N Product Manual Click the Advanced Mode option if one or more of these conditions apply: • You do not have a DHCP server on your network. • You have a DHCP server but no addresses are available. •...
  • Page 23 Chapter 2: Installation and Setup The Login dialog box appears. Type admin into the Password field, then click OK. The password is case sensitive. The Select a Device Name screen appears. Select a Device Name (drive letter) to represent the default folder on the SmartStor as a network drive on your PC.
  • Page 24 SmartStor NS4300N Product Manual The System Message appears. Click the Yes button to begin the system initiation. The Wizard requires several minutes to configure your SmartStor, depending on the size of your disk drives. When the Wizard is done another System Message appears.

  • Page 25: Connecting To Pasm

    Chapter 2: Installation and Setup Connecting to PASM The Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on your PC. You can access PASM: • Directly in your browser. See page 18. •...

  • Page 26: Pasm In Your Browser

    SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser: Start your Browser. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 17.

  • Page 27: Pasm In Smartsync

    Chapter 2: Installation and Setup PASM in SmartSYNC To log into PASM in SmartSYNC: SmartSYNC icon In the Windows application tray (lower right corner of the screen), double-click the SmartSYNC icon (right). SmartSYNC opens with the Server Information tab displayed. Open GUI button Click the Open GUI button (right).

  • Page 28: Shutting Down The Smartstor

    SmartStor NS4300N Product Manual Shutting Down the SmartStor To shut down the SmartStor, press and hold the power button for five seconds. See Figure 3. The system status LED turns red, then goes dark. To restart the SmartStor, press the power button again.

  • Page 29: Chapter 3: Connecting To The Smartstor

    Chapter 3: Connecting to the SmartStor • Setting up a Network Drive on a Windows PC (page 21) • Setting up a Network Drive on a UNIX or Linux PC (page 24) • Setting up a Network Drive on a Macintosh PC (page 28) •...
  • Page 30 SmartStor NS4300N Product Manual In the Computer name field, type the IP address of the SmartStor and click the Search button. See “Finding the SmartStor’s IP Address” on page 17. The SmartStor appears in the search results list. SmartStor (NS4300N)
  • Page 31 Chapter 3: Connecting to the SmartStor Right-click the folder you want and choose Map Network Drive from the dropdown menu. The Map Network Drive dialog box appears. In the Map Network Drive dialog box, choose a drive letter and click the Finish button.

  • Page 32: Setting Up A Network Drive On A Unix Or Linux Pc

    SmartStor NS4300N Product Manual The folder on the SmartStor appears under My Computer as a network drive. SmartStor (NS4300N) under Network Drives You can now copy files to and from the folder on the SmartStor. Setting up a Network Drive on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC, you must configure the SmartStor to communicate with UNIX and Linux.
  • Page 33 Chapter 3: Connecting to the SmartStor Click the File Sharing icon in the tree. Click the Modify tab. Check the Unix/Linux box, then click the OK button. Additional Folders If you create folders in addition to the default PUBLIC folder, you must designate an access list for them: In the Tree, click the + beside the File &...

  • Page 34: On The Linux Pc With Graphic Desktop

    SmartStor NS4300N Product Manual In the New IP Address field, type the IP address of the UNIX/Linux PC from which you want to access this folder on the SmartStor. Click the Add button. On the UNIX/Linux PC with Command Line Interface Open a terminal window.
  • Page 35 Chapter 3: Connecting to the SmartStor Double-click the SmartStor (NS4300) on the network. Double-click the folder you want. If this is the first time you accessed this folder, an Authentication dialog box opens. Type the user name and password in the respective fields, then click the OK button.

  • Page 36: Setting Up A Network Drive On A Macintosh Pc

    SmartStor NS4300N Product Manual Setting up a Network Drive on a Macintosh PC Before you can access the SmartStor from a Macintosh (MacOS X) PC, you must configure the SmartStor to communicate with the MacOS. On the Windows PC Start PASM.
  • Page 37 Chapter 3: Connecting to the SmartStor The Macintosh file sharing enables Macintosh PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder. On the Macintosh PC From the Go menu, choose Connect to Server. In the Connect to Server dialog box, type afp://192.168.1.214 and click the Connect button.
  • Page 38 SmartStor NS4300N Product Manual Click the + button to add this IP address to the Favorite Servers list. Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin.
  • Page 39 Chapter 3: Connecting to the SmartStor In the NS4300 dialog box, click the folder you want, then click the OK button. In the NS4300 Welcome screen, click the OK button. A window opens on the Macintosh desktop to access the folder on the SmartStor.

  • Page 40: Connecting A Usb Printer To Smartstor

    SmartStor NS4300N Product Manual Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor: Set up your printer according to the printer’s Setup Guide or User Manual. Install the printer drivers onto your PC as described in the printer’s Setup Guide or User Manual.

  • Page 41: Setting Up Windows Printing

    Chapter 3: Connecting to the SmartStor Setting up Windows Printing To set up printing on a Windows PC: On the Windows desktop, double-click the My Network Places icon. Click the Search button in the toolbar. If the Search button is not shown, from the View menu, choose Toolbars, then Standard Buttons.
  • Page 42 SmartStor NS4300N Product Manual The user name and password are case sensitive. Right-click the usbptr1 icon folder and choose Connect... from the dropdown menu. When the warning message about printer drivers appears, click the OK button to continue.
  • Page 43 Chapter 3: Connecting to the SmartStor In the Add Printer Wizard, click the Manufacturer and model name of your USB printer, then click the OK button. In the Add Printer Wizard, click the OK button. To verify printer installation, in the Windows Start menu, choose Settings, then Printers and Faxes.

  • Page 44: Setting Up Linux Printing

    SmartStor NS4300N Product Manual Setting up Linux Printing This procedure is for a RedHat Enterprise Linux 4 configuration. If you run a different version of Linux, you might have to adapt the procedure. See your OS documentation. From the Applications menu, choose System Settings, then Printing.
  • Page 45 Chapter 3: Connecting to the SmartStor USBPTR01 appears below NS4300. USBPTR01 represents the USB printer connected to the SmartStor. Highlight USBPTR01 and click the Forward button. The Authentication dialog box opens. In the User name and Password fields, type admin, then click the OK button.

  • Page 46: Setting Up Macintosh Printing

    SmartStor NS4300N Product Manual Then click the Forward button. Click the Finish button. USBPTR01 is added to your printer list. Setting up Macintosh Printing To set up printing on a Macintosh PC: From the Apple Menu, choose System Preferences. Double-click the Print & Fax icon.
  • Page 47 Chapter 3: Connecting to the SmartStor From the list, highlight the SmartStor, then click the Choose button. A user name and password dialog box appears. Type the user name and password in the respective fields, then click the OK button. The default user name is admin.
  • Page 48 SmartStor NS4300N Product Manual USBPRT01 represents the USB printer connected to the SmartStor. In the Printer Model popup menu, choose the make of your printer. 10. In the Model Name list, choose the model of your printer. 11. Click the Add button.

  • Page 49: Connecting A Usb Drive

    Chapter 3: Connecting to the SmartStor Connecting a USB Drive To connect a USB drive to the SmartStor, attach the USB cable from your external drive to one of the USB connections on the back of the SmartStor. If you have a USB memory stick, attach it directly to one of the USB connections or use a USB cable, whichever is more convenient.
  • Page 50 SmartStor NS4300N Product Manual Windows PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC. USB drive connected to the SmartStor Follow the procedure “Setting up a Network Drive on a Windows PC” on page 21,...
  • Page 51 Chapter 3: Connecting to the SmartStor Linux PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC. Follow the procedure “Setting up a Network Drive on a UNIX or Linux PC” on page 24, but choose the USBDISK folder instead of the PUBLIC folder.

  • Page 52: Disconnecting A Usb Drive

    SmartStor NS4300N Product Manual Disconnecting a USB Drive To disconnect a USB drive or memory stick from the SmartStor: Be sure that no files on the USB drive or memory stick are still open. Unplug the USB drive or memory stick from the SmartStor.

  • Page 53: Chapter 4: One Touch Backup

    Chapter 4: One Touch Backup • Enabling One Touch Backup (page 46) • Creating a Backup Schedule (page 46) • Performing a One Touch Backup (page 48) • Viewing Your Backup Files (page 48) • Restoring Your Backup Files (page 50) One Touch Backup enables you to make a quick, automated backup of a selected folder on your PC, at the touch of a button.

  • Page 54: Enabling One Touch Backup

    SmartStor NS4300N Product Manual Enabling One Touch Backup To enable One Touch Backup on the SmartStor: On the Windows PC, start PASM. See “PASM in your Browser” on page 18 or “PASM in SmartSYNC” on page 19. In the Tree, click the + beside the Backup icon, then click the Client Backup icon.
  • Page 55 Chapter 4: One Touch Backup Click the folder you want to backup. A checkmark appears beside the selected folder. The backup will include the folder you select and all subfolders. Click the Next >> button. Choose a Schedule interval by number of hours, daily, or weekly. Choose a setting: •...

  • Page 56: Performing A One Touch Backup

    SmartStor NS4300N Product Manual Performing a One Touch Backup To perform a One Touch Backup, press the One Touch Backup button on the front of the SmartStor. One Touch Backup Button Within moments, the folders you specified are backed up onto the SmartStor.
  • Page 57 Chapter 4: One Touch Backup On the SmartStor, find the Backup folder. The Backup folder contains the results of the One Touch Backup: • The subfolders inside the Backup folder match the file structure on your PC’s hard disk drive or your USB disk. •...

  • Page 58: Restoring Your Backup Files

    SmartStor NS4300N Product Manual Restoring Your Backup Files Caution The Restore function will overwrite files in the destination folder on your PC. If the backup files on the SmartStor match the names of the files in the restore location folder on your PC, the Restore function will overwrite those files on your PC.
  • Page 59 Chapter 4: One Touch Backup In the Folder List, folders are identified by their file structure as it was copied from your PC. The lowest folder in the structure is the one that actually contains the files. Choose a restore location: •...
  • Page 60 SmartStor NS4300N Product Manual...

  • Page 61: Chapter 5: Smartsync

    Chapter 5: SmartSYNC • Opening the SmartSYNC Window (page 53) • Choosing a Language (page 53) • Closing the SmartSYNC Window (page 54) • Quitting SmartSYNC (page 54) • Displaying the SmartStors on your Network (page 54) • Starting PASM (page 54) •...

  • Page 62: Closing The Smartsync Window

    SmartStor NS4300N Product Manual Closing the SmartSYNC Window To close the SmartSYNC window, click the X (close) icon at the top right corner of the window. The SmartSYNC window closes but the utility continues to run. To open the SmartSYNC window again, double-click the SmartSYNC icon in the application tray.
  • Page 63 Chapter 5: SmartSYNC Your default browser starts and the PASM login screen displays. Type the user name and password in the respective fields, then click the Login button. The default user name is admin. The default password is admin. The user name and password are case sensitive. For more information about PASM, see “Chapter 5: SmartSYNC”...

  • Page 64: Connecting A Network Drive

    SmartStor NS4300N Product Manual Connecting a Network Drive To access the folders you create on the SmartStor, you must make them network drives on your PC. See “Adding a Folder” on page 80. To connect a folder on the SmartStor as a network drive: Open the SmartSYNC window.

  • Page 65: Deleting Device (Network Drive) Records

    Chapter 5: SmartSYNC Deleting Device (Network Drive) Records To delete a drive record only affects SmartSYNC. Deleting a drive record does NOT delete your network drive under My Computer and it does NOT affect the data stored in your SmartStor’s folders. To delete a device record: Open the SmartSYNC window.

  • Page 66: Viewing Your Backup Folders

    SmartStor NS4300N Product Manual Destinations are identified by drive letters and correspond to a specific folder on the SmartStor. Click the folder you want to backup in the Folder List. Click the + icon to expand the file tree. A checkmark appears beside the selected folder. The backup will include the folder you choose and all subfolders.

  • Page 67: Performing A Restore

    Chapter 5: SmartSYNC Performing a Restore Caution The Restore function will overwrite files in the destination folder on your PC. Note If you want to run the Windows Backup or Restore Wizard, access the SmartStor as a network drive. See “Setting up a Network Drive on a Windows PC”...

  • Page 68: Scheduling A Backup

    SmartStor NS4300N Product Manual When you are ready perform the backup, click the Tools menu and choose Restore > Start. Scheduling a Backup A Backup copies folders from your PC to the SmartStor. Caution The SmartStor and SmartSYNC cannot restore a failed boot drive in your PC.

  • Page 69: Modifying A Backup Schedule

    Chapter 5: SmartSYNC Choose a setting: • If you chose hours, choose the number of hours from the dropdown menu. • If you chose daily, choose the time of day in the hour (24-hour clock) and minutes dropdown menu. • If you chose weekly, choose the time of day and day of the week in the hour (24-hour clock), minutes, and day dropdown menus.

  • Page 70: Setting The Default Browser For Pasm

    SmartStor NS4300N Product Manual Setting the Default Browser for PASM To set the default browser for PASM: Open the SmartSYNC window. Click the Option menu and choose Browser Path... The Setup Browser Path dialog box displays. Click the ... button, then navigate to the browser’s .exe file.

  • Page 71: Chapter 6: Pasm

    Chapter 6: PASM • Connecting to PASM (below) • Choosing a Language (page 66) • Navigating in PASM (page 66) • Setting up SmartStor with the Setup Wizard (page 67) • Managing Users and Groups (page 69) • Managing File & Print Services (page 74) •...

  • Page 72: Pasm In Your Browser

    SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser: Start your Browser. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 17.

  • Page 73: Pasm In Smartsync

    Chapter 6: PASM PASM in SmartSYNC To log into PASM through SmartSYNC: SmartSYNC icon In the Windows application tray (lower right corner of the screen), double-click the SmartSYNC icon (right). SmartSYNC opens with the Server Information tab displayed. Open GUI button Click the Open GUI button (right).

  • Page 74: Choosing A Language

    SmartStor NS4300N Product Manual Choosing a Language To choose a language, click the Language menu in the PASM Header and choose the language you prefer. Navigating in PASM The Tree is the primary navigation tool in PASM. Categories of functions listed with a + sign before the icon.

  • Page 75: Setting Up Smartstor With The Setup Wizard

    Chapter 6: PASM Setting up SmartStor with the Setup Wizard If you used the NAS Setup Wizard utility to set up your SmartStor, you do not need to run the Setup Wizard in PASM. If you have not yet set up your SmartStor: In the Tree, click the + beside the Wizard icon, then on the Setup Wizard icon to display the Setup Wizard screen.
  • Page 76 SmartStor NS4300N Product Manual 11. Check the Enable box to the right of the services you plan to use. • Windows – Enables file access from Windows PCs. Also required to use the SmartStor as a print server. • Unix/Linux – Enables file access from Unix and Linux PCs •...

  • Page 77: Managing Users And Groups

    Chapter 6: PASM Managing Users and Groups This category includes the following topics: • Viewing a List of Users (page 69) • Creating a User (page 69) • Changing the Administrator’s Password (page 70) • Changing a User's Password (page 70) •...

  • Page 78: Changing The Administrator's Password

    SmartStor NS4300N Product Manual Changing the Administrator’s Password To change the Administrator’s password: In the Tree, click the + beside the Users & Groups icon. Click the User Management icon. Click the Change Password tab. Type a new password into the fields provided.

  • Page 79: Chapter 6: Pasm, Cont

    Chapter 6: PASM To view a list of groups: In the Tree, click the + beside the Users & Groups icon. Click the Group Management icon. A list of groups appears on the Information tab. Creating a Group Groups are composed of users. You can assign permissions to a group, the same as you would do with individual users.

  • Page 80: Deleting A Group

    SmartStor NS4300N Product Manual Click the OK button. Deleting a Group You must remove all members from the group before you can delete the group. See “Removing Members from a Group” on page 71. To delete a group: In the Tree, click the + beside the Users & Groups icon.
  • Page 81 Chapter 6: PASM Click one of the following options: • Unlimited • Limited Quota If you chose Limited Quota, type a number into the field provided. This number represents how many MB of data the user or group can access. Click the OK button.

  • Page 82: Managing File & Print Services

    SmartStor NS4300N Product Manual Managing File & Print Services This category includes the following topics: • Setting up Windows Access (page 74) • Setting up UNIX/Linux Access (page 75) • Setting up for Macintosh Access (page 76) • Setting up for FTP Access (page 76) •...

  • Page 83: Setting Up Unix/Linux Access

    Chapter 6: PASM Optional. If you chose an Workgroup, enter the Workgroup name into the field provided: See your Network Administrator for help with this information. Click the OK button to save your settings. 10. In the Tree, click the + beside the Sharing Setup icon. 11.

  • Page 84: Setting Up For Macintosh Access

    SmartStor NS4300N Product Manual 12. Click the OK button to save your settings. 13. In the Tree, click the + beside the Sharing Setup icon. 14. Click the UNIX/Linux Sharing tab. 15. Choose a folder from the Folder Name dropdown menu.
  • Page 85 Chapter 6: PASM Type a Command Port number into the field provided. Port 21 is typically used for the Command Port. Optional. If you want to specify a range of passive data port numbers, type those numbers into the fields provided. The port range is 1024 to 65535.

  • Page 86: Setting Up Your Print Server

    SmartStor NS4300N Product Manual Setting up your Print Server Follow this procedure to set up the SmartStor as a printer server: In the Tree, click the + beside the File & Print icon. Click the Protocol Control icon. In the Information tab, verify that the Windows protocol is ON.

  • Page 87: Viewing A List Of Folders

    Chapter 6: PASM Viewing a List of Folders A folder is the entity that appears as a Network Drive on your PC. To view the list of folders: In the Tree, click the + beside the File & Print icon. Click the File Sharing icon.

  • Page 88: Adding A Folder

    SmartStor NS4300N Product Manual Adding a Folder A folder is the entity that appears as a Network Drive on your PC. To add a folder: In the Tree, click the + beside the File & Print icon. Click the File Sharing icon.

  • Page 89: Setting Up Windows Sharing For A Folder

    Chapter 6: PASM Setting up Windows Sharing for a Folder Windows sharing assigns user access the folders on your SmartStor. By default all users and groups have read-only access. To set up Windows sharing for a folder: In the Tree, click the + beside the File & Print icon. Click the Sharing Setup icon.

  • Page 90: Setting Up Ftp Sharing For A Folder

    SmartStor NS4300N Product Manual Be sure the UNIX/Linux service is running for this folder. See “Setting up UNIX/Linux Access” on page 75. Setting up FTP Sharing for a Folder FTP sharing assigns user access the folders on your SmartStor. By default all users and groups have read-only access.

  • Page 91: Managing Raid Volumes

    Chapter 6: PASM Managing RAID Volumes This category includes the following topics: • Viewing RAID Volume Status (page 83) • Viewing Disk Drive Information (page 84) • Creating a RAID Volume (page 84) • Designating a Spare Drive (page 85) •...

  • Page 92: Viewing Disk Drive Information

    SmartStor NS4300N Product Manual Viewing Disk Drive Information To view information about a disk drive: In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The RAID Status tab displays the current RAID system and its status.

  • Page 93: Designating A Spare Drive

    Chapter 6: PASM Designating a Spare Drive If you have an unassigned disk drive, you can assign it as a spare drive. For more information, see “Spare Drive” on page 111 and “Automatic Rebuilding” on page 112. To assign a spare drive: In the Tree, click the + beside the RAID &...

  • Page 94: Deleting A Raid Volume

    SmartStor NS4300N Product Manual Deleting a RAID Volume Caution When you delete a RAID Volume, you delete all the folders in the RAID volume and all the data saved in the folders. Back up any important data before you delete a RAID Volume.

  • Page 95: Viewing An External Usb Drive Or Memory Stick

    Chapter 6: PASM Viewing an External USB Drive or Memory Stick To view a USB drive or memory stick attached to the SmartStor: In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The USB drive or memory stick appears as a USB External Disk Click the File System Management icon.

  • Page 96: Managing Backups

    SmartStor NS4300N Product Manual Managing Backups This category includes the following topics: • Viewing a List of Snapshot Backups (page 88) • Setting up a Snapshot Backup (page 88) • Scheduling a Snapshot Backup (page 89) • Recovering Snapshot Backups (page 89) •...

  • Page 97: Scheduling A Snapshot Backup

    Chapter 6: PASM Scheduling a Snapshot Backup To schedule a Snapshot Backup: In the Tree, click the + beside the Backup icon. Click the Snapshot Backup icon. Click the Schedule tab. Click the option you want from the Schedule Type list. •...

  • Page 98: Viewing The Nas Replication Schedule

    SmartStor NS4300N Product Manual Viewing the NAS Replication Schedule NAS Replication is a feature that uses one SmartStor to backup the data on another SmartStor. The two SmartStor systems must be on the same network. To view the NAS Replication schedule: In the Tree, click the + beside the Backup icon.

  • Page 99: Enabling One Touch Backup

    Chapter 6: PASM Under Schedule, click the option button for the schedule type you want: • Disable – Disables NAS Replication • Do it at once – Performs a NAS Replication when you click the OK button. • Time interval by hour – Set an hourly interval for NAS Replications to happen.

  • Page 100: Managing The Network Connection

    SmartStor NS4300N Product Manual Managing the Network Connection This category includes the following topics: • Viewing Network Setup Information (page 92) • Making Network Settings (page 92) • Working with Jumbo Frames (page 93) • Setting up your DDNS Service (page 94)

  • Page 101: Working With Jumbo Frames

    Chapter 6: PASM Optional. If you chose Specify an IP address, enter the following settings in the fields provided: • IP Address • Subnet Mask • Default Gateway IP Address • Primary Domain Name Server IP Address • Secondary Domain Name Server IP Address See your Network Administrator for help in making these settings.

  • Page 102: Setting Up Your Ddns Service

    SmartStor NS4300N Product Manual Setting up your DDNS Service The Dynamic Domain Name Server service enables you to keep the same domain name even though your IP address changes. You must register with Dynamic Network Services in order to obtain your domain name, user name, and password.

  • Page 103: Making Management Settings

    Chapter 6: PASM Making Management Settings This category includes the following topics: • Viewing Service Status (page 95) • Viewing the Event Log (page 96) • Setting up SMTP Authentication (page 96) • Viewing the Email Alert List (page 97) •...

  • Page 104: Viewing The Event Log

    SmartStor NS4300N Product Manual Viewing the Event Log The event log keeps a log of the 20 most recent events on the SmartStor. You can use this information to review your actions and to diagnose problems. To view the Event Log: In the Tree, click the + beside the Management icon.

  • Page 105: Viewing The Email Alert List

    Chapter 6: PASM Viewing the Email Alert List The SmartStor will send alerts via email to the recipients you designate. To view a list of Email Alert recipients: In the Tree, click the + beside the Management icon. Click the Mail Alert icon. The list of recipients displays on the Mail List tab.

  • Page 106: Deleting An Application Plug-In

    SmartStor NS4300N Product Manual Deleting an Application Plug-in To delete an application plug-in: In the Tree, click the + beside the Management icon. Click the System Upgrade icon. Click the Delete Plug-in tab. Click the option button beside the plug-in you want to delete.

  • Page 107: Setting Up A Ups

    Chapter 6: PASM Setting up a UPS This feature enables you to tell the SmartStor how long to run on UPS battery power and when to shutdown, after a power failure. To set up a UPS: Attach the APC UPS to one of the SmartStor’s USB ports. In the Tree, click the + beside the Management icon.

  • Page 108: Managing The System

    SmartStor NS4300N Product Manual Managing the System This category includes the following topics: • Setting System Date and Time (page 100) • Adjusting for Daylight Saving Time (page 100) • Running the Network Time Protocol (page 101) • Viewing the Results of NTP Synchronization (page 101) •...

  • Page 109: Running The Network Time Protocol

    Chapter 6: PASM Running the Network Time Protocol You can use the Network Time Protocol (NTP) to set the system date and time on your SmartStor to synchronize itself with an external Time Server. To run the Network Time Protocol: In the Tree, click the + beside the System icon.

  • Page 110: Rebooting The Smartstor

    SmartStor NS4300N Product Manual Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or a plug-in installation. See “Upgrading the Firmware” on page 149. During the reboot, none of your folders will be accessible from your networked PCs.

  • Page 111: Shutting Down The Smartstor

    Chapter 6: PASM Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply. See “Appendix B: Maintenance” on page 149. During and after the shutdown, none of your folders will be accessible from your networked PCs.

  • Page 112: Viewing System Information

    SmartStor NS4300N Product Manual Viewing System Information To view system information: In the Tree, click the + beside the System icon. Click the System Information icon. Click the System Information tab. System Information includes: • Operating System – Embedded Linux •...

  • Page 113: Chapter 7: Technology Background

    Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 110) • Spare Drive (page 111) • Partition and Format (page 112) • RAID Volume Migration (page 113) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple disk drives to be combined together into a RAID Volume.

  • Page 114: Raid 0 - Stripe

    SmartStor NS4300N Product Manual RAID 0 – Stripe When a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the RAID Volume.

  • Page 115: Raid 1 - Mirror

    Chapter 7: Technology Background RAID 1 – Mirror When a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.

  • Page 116: Raid 5 - Block Striping With Distributed Parity

    SmartStor NS4300N Product Manual RAID 5 – Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the disk drives. Generally, RAID level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 works well for file, database, application and web servers.

  • Page 117: Raid 10 - Mirror / Stripe

    Chapter 7: Technology Background RAID 10 – Mirror / Stripe Mirror/Stripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed. With a four-disk-drive RAID Volume, one drive pair is mirrored together then striped over a second drive pair.

  • Page 118: Choosing A Raid Level

    SmartStor NS4300N Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID level for your Volume. The following discussion summarizes some advantages, disadvantages and applications for each choice. RAID 0 Advantages Disadvantages Implements a striped disk RAID...

  • Page 119: Raid 5

    Chapter 7: Technology Background RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throughput Medium Write data transaction rate Good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 5: • File and Application servers •...

  • Page 120: Automatic Rebuilding

    SmartStor NS4300N Product Manual You must designate a disk drive as a Spare. By default, and unassigned disk drive is Free. Use PASM to designate the Free disk drive as a Spare. See Maintaining a spare drive is a good precaution to protect your RAID Volume integrity in the event of disk drive failure.

  • Page 121: Raid Volume Migration

    Chapter 7: Technology Background RAID Volume Migration Migration is the process of: • Changing the RAID level • Adding disk drives but keeping the same RAID level In the migration process, the existing RAID Volume is called the Source. The proposed RAID Volume is called the Target.

  • Page 122: Raid 5

    SmartStor NS4300N Product Manual RAID 5 A RAID 5 source Volume can migrate to the following target RAID levels: Target Requirements RAID 0 Can use same number of disk drives. RAID 5 Add a disk drive. RAID 10 A RAID 10 source Volume cannot migrate or add more disk drives.

  • Page 123: Chapter 8: Troubleshooting

    Chapter 8: Troubleshooting • Responding to an Audible Alarm (page 115) • Checking the System Status LED (page 116) • Checking Disk Status LEDs (page 116) • Replacing a Failed Disk Drive (page 117) • Checking RAID Volume Status in PASM (page 117) •...

  • Page 124: Checking The System Status Led

    SmartStor NS4300N Product Manual Checking the System Status LED The SmartStor system status LED (see Figure 1.) reports the condition of the Enclosure fan and power supply: • Green – Normal Enclosure function • Amber – There is a problem with the fan or power supply •...

  • Page 125: Replacing A Failed Disk Drive

    Chapter 8: Troubleshooting Replacing a Failed Disk Drive If a disk drive fails, the Disk Status LED is red. See Figure 1. If the disk drive belongs to a RAID Volume, the Volume goes Critical or Offline. See “Checking RAID Volume Status in PASM” on page 117. Replace the failed disk drive with a new disk drive of the same or slightly greater capacity.

  • Page 126: Smartstor Responds To A Critical Raid Volume

    SmartStor NS4300N Product Manual Figure 2. PASM reports a Critical RAID Volume RAID Critical icon Rebuild in progress SmartStor Responds to a Critical RAID Volume How the SmartStor responds to a Critical RAID Volume depends on the RAID level of your Volume and whether you have a spare drive available: •...

  • Page 127: Checking File System Status In Pasm

    Chapter 8: Troubleshooting When the SmartStor’s memory does not recognize the RAID Volume, so PASM displays the RAID Volume as invalid. See Figure 3. Use the Recover function to validate the RAID Volume. The Recover tab is only active when an invalid RAID Volume is present and can be recovered. Figure 3.

  • Page 128: Rebuilding The File System

    SmartStor NS4300N Product Manual To view File System status: Start PASM. See “PASM in your Browser” on page 64. Or see “PASM in SmartSYNC” on page 65. In the Tree, click the + beside the RAID & File System icon.

  • Page 129: Responding To Events

    Chapter 8: Troubleshooting Figure 4. The PASM Event Log Check the Event Log for reports of disk drive failure or other problems. Responding to Events All events are reported in the Event Log. Most events are simply reports that the SmartStor is responding to your commands.
  • Page 130 SmartStor NS4300N Product Manual Reported Event Corrective Action File system capacity Reduce the number or size of the files or expand the usage of volume X is over volume size. See “Migrating a RAID Volume” on 90%. page 85. File system capacity usage of volume X is 100%.
  • Page 131 Chapter 8: Troubleshooting Reported Event Corrective Action System was shut down The SmartStor shut down incorrectly the last time. abnormally. See “Shutting Down the SmartStor” on page 103. CPU temperature is Allow the SmartStor to cool for several minutes. Then higher than 58°C/138°F.

  • Page 132: Checking Enclosure Status In Pasm

    SmartStor NS4300N Product Manual Reported Event Corrective Action Migration or Rebuilding RAID Volume Migration or Rebuild was paused on array X paused at Y%. temporarily by user action. Migration or Rebuilding RAID Volume Migration or Rebuild was paused and on array X resumed at then resumed by user action.

  • Page 133: Resolving Connections With Smartsync

    Chapter 8: Troubleshooting Figure 5. The Enclosure Information tab with malfunctions shown Overheat icon Failed fan icon Out-of-spec power icon The corrective action you take depends on the nature of the problem: • If CPU temperature is above specification: • Be sure there is adequate air flow around the SmartStor.

  • Page 134: Multiple Network Connections

    SmartStor NS4300N Product Manual Figure 6. Power Button, System Status and Ethernet Activity LEDs Power Button System Status Ethernet Activity LED Multiple Network Connections If your PC has multiple network connections, you must verify that SmartSYNC is looking on the network where the SmartStor is installed: Open SmartSYNC.

  • Page 135: Solving Network Connection Problems

    Chapter 8: Troubleshooting Solving Network Connection Problems Most network connection problems are the result of poor connections. When the SmartStor is fully booted and connected to the network, the Ethernet Activity LED indicates status and activity: • Green – Network link is properly connected •...

  • Page 136: Checking Your Email Inbox

    SmartStor NS4300N Product Manual Checking Your Email Inbox If you enabled Mail Alert in PASM, the SmartStor will send you an email message when a problem arises. Look for a message from “root.” Figure 8. Email message from the SmartStor.

  • Page 137: Resolving A Windows Firewall Issue

    Chapter 8: Troubleshooting Figure 9. Reset button and System Status LED Reset button System Status Resolving a Windows Firewall Issue If you a running a personal firewall on your Windows PC, the firewall might prevent the you from accessing the SmartStor over your network. Follow this procedure to add an exception for the SmartStor: From the Windows Start menu, choose Settings, then Network Connections.
  • Page 138 SmartStor NS4300N Product Manual The Windows Firewall dialog box opens. Click the Advanced tab. Under Network Connection Setting, click the Settings button. The Advanced Settings dialog box opens. Click the Add button. The Service Settings dialog box opens. In the Description of service field, type Promise NAS utility.

  • Page 139: Chapter 9: Support

    Chapter 9: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 134) • Limited Warranty (page 137) • Returning Product For Repair (page 139) Frequently Asked Questions Also see “Chapter 8: Troubleshooting” on page 115. The SmartStor worked OK until I turned it off. When I turned it on again, my Windows network drive connection no longer works.
  • Page 140 SmartStor NS4300N Product Manual I tried to connect my SmartStor as a network drive using SmartSYNC, but Windows displayed an error message. There might be an IP address conflict between the SmartStor and another device on your network. See your Network Administrator for assistance.
  • Page 141 Chapter 9: Support Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC? No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files.

  • Page 142: Contacting Technical Support

    SmartStor NS4300N Product Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
  • Page 143 Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support...
  • Page 144 SmartStor NS4300N Product Manual Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8822, 8823) If you wish to write us for Promise Technology, Inc. support: 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, Taiwan (R.O.C.)

  • Page 145: Limited Warranty

    Chapter 9: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.

  • Page 146: Your Responsibilities

    SmartStor NS4300N Product Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...

  • Page 147: Returning Product For Repair

    Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
  • Page 148 SmartStor NS4300N Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.

  • Page 149: Appendix A: Setup Wizard Advanced Mode

    Appendix A: Setup Wizard Advanced Mode The SmartWizard performs the setup procedures on your SmartStor. To set up your SmartStor: From the Windows Start menu, choose Programs, then Promise NAS Utility, and then SmartWizard. The SmartWizard welcome screen appears. From the Choosing a language dropdown menu, choose the language you prefer.
  • Page 150 SmartStor NS4300N Product Manual The rest of the setup instructions describe Advanced mode. For setup instructions using Express mode, see “Setting up the SmartStor” on page 13. Click Next >> to continue. The Discovering Promise NAS screen appears. Highlight the SmartStor you are initiating, then click Next >> to continue.
  • Page 151 Appendix A: Setup Wizard Advanced Mode From the dropdown menus, choose your: • Time Zone • Year • Month • Date • Time in hours (24 hour clock), minutes and seconds Click Next >> to continue. The Making Network Settings screen appears.
  • Page 152 SmartStor NS4300N Product Manual In the Making Network Settings screen, choose one of the following: • Obtain network settings automatically... – If you have a DHCP server on your network with IP addresses available, and you want the SmartStor to obtain the network settings from the DHCP server, choose this option.
  • Page 153 Appendix A: Setup Wizard Advanced Mode Type your entries into the fields provided: • Computer Name – The SmartStor’s Server Name in SmartSYNC • IP address • Subnet Mask • Default Gateway • Primary DNS • Secondary DNS Note See your Network Administrator for help in making these settings. Promise suggests that you set the first three octets of the SmartStor’s IP address to match the first three octets of your PC’s IP address.
  • Page 154 SmartStor NS4300N Product Manual 10. In the Protecting Your Data screen: • Check the Create new storage box if you are setting up the SmartStor for the first time. The Wizard creates a RAID array, a default volume, and a default folder called Public.
  • Page 155 Appendix A: Setup Wizard Advanced Mode storage but there will be no fault tolerance to protect your data if one of the disk drives fails. Click Next >> to continue. The Assigning a Network Device Name screen appears. 11. Select a Device Name or drive letter to represent the SmartStor as a network drive.
  • Page 156 SmartStor NS4300N Product Manual 12. Review your settings and click Finish to begin the system initiation. A System Message appears. 13. In the System Message, click OK to finish the system initiation. The Wizard creates a RAID Volume and a default folder called Public.

  • Page 157: Appendix B: Maintenance

    Appendix B: Maintenance • Upgrading the Firmware (below) • Upgrading the Software (page 150) • Installing Application Plug-ins (page 151) • Connection Problems After Restart (page 152) Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor. Downloading the Firmware Upgrade File To download the upgrade file: Point your browser to http://www.promise.com/support/support_eng.asp.

  • Page 158: Upgrading The Software

    SmartStor NS4300N Product Manual Upgrading the Software Follow this procedure to upgrade the SmartStor configuration software on your PC. The software includes: • SmartWizard – Sets up the SmartStor • SmartSYNC – Connects your PC to the SmartStor, sets up network drives on your PC, and performs backups •...

  • Page 159: Installing Application Plug-Ins

    Appendix B: Maintenance Installing Application Plug-ins Application plug-ins are enhancements to SmartStor’s capabilities. The DLNA server, which enables SmartStor to support the UPnP protocol, is one example of an application plug-in. Follow this procedure to install an application plug-in on your SmartStor. Downloading an Application Plug-in File To download a plug-in file: Point your browser to http://www.promise.com/support/support_eng.asp.

  • Page 160: Connection Problems After Restart

    SmartStor NS4300N Product Manual Connection Problems After Restart If your SmartStor’s network settings were set to Obtain an IP address automatically, your DHCP server might assign a different IP address to the SmartStor when you restart the SmartStor after is was shutdown for repairs.

  • Page 161: Appendix C: Gnu General Public License

    Appendix C: GNU General Public License This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see the GNU General Public License (“GPL”) for the exact terms and conditions of this license at www.gnu.org. The GPL source code incorporated into the product is available for free download at our web site www.promise.com/support/download/download_eng.asp.
  • Page 162 SmartStor NS4300N Product Manual...

  • Page 163: Index

    Index backup schedule, cont. delete about this manual modify action status, RAID Volume 49, 58 BACKUPDATA folder 74, 132 AD domain browser path 4, 17 browsers, supported email alert recipient buttons 68, 80 folder exit group Extend File System group member 6, 48 One Touch Backup RAID Volume...
  • Page 164 SmartStor NS4300N Product Manual drive record, delete dynamic domain name server 100, 142 date and time settings daylight saving time DCHP server email alert list, view DDNS Email notification default browser, PASM enable One Touch Backup 67, 92, 93, 145...
  • Page 165 Index FAT16 file format group 41, 132 FAT32 file format file protocol support add member file system delete events delete member rebuilding view status files backup home folder 45, 60 protected hub, network restore backup finding SmartStor’s IP address firewall, Windows 19, 46, 53, 65 icon, SmartSYNC firmware, updating...
  • Page 166 SmartStor NS4300N Product Manual LEDs, cont. network 6, 8, 86, 102, system status connecting to 103, 116, 125, 128 connection problems 7, 12, Linux connections, multiple export access list setup access display SmartStors on setup network drive settings sharing setup...
  • Page 167 Index PASM, cont. default browser quota event log 18, 64 in browser view 19, 65 in SmartSYNC language navigating the interface 68, 83, 84 RAID level 67, 105 Setup Wizard choosing starting 106, 110 RAID 0 password 107, 110 RAID 1 administrator’s 109, 111 RAID 10...
  • Page 168 SmartStor NS4300N Product Manual resolving connections Setup Wizard in PASM restart SmartStor shared folder restore SmartStor backup files cannot connect after restart location performing enclosure info restore location, backup files finding IP address RJ45 connector locate name reboot restart scan network interface...
  • Page 169 Index status, cont. USB drive enclosure connect file system disconnect 83, 117 RAID Volume file formats service status formatting SmartStor One Touch Backup snapshot RAID Volume on system view Windows shortcuts 106, 110 stripe RAID USB printer, connecting 67, 92, 93, 145 41, 43, 87 subnet mask USBDISK...
  • Page 170 SmartStor NS4300N Product Manual view, cont. snapshots Windows system info AD domain UPS status firewall issue USB drive setup access users setup network drive setup sharing workgroup...

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