Contacting Technical Support - Promise Technology VTrak E610f Product Manual

What happens if a logical drive goes critical?
On the front of VTrak, the logical drive LED turns amber and the buzzer
sounds (if enabled). See "Critical & Offline Disk Arrays" on page 336.
VTrak's Netsend service does not report all events to Windows PCs.
This condition results from a shortcoming in Windows Messenger that
causes miscommunication with Netsend. Promise is developing a
workaround at the time of this writing. Note that all events are correctly
reported in the Event Viewer.

Contacting Technical Support

Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware, and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online™ Web Site
United States
E-mail Support
Fax Support
Phone Support
If you wish to write us for
support:
http://www.promise.com/support/
support_eng.asp.
(technical documents, drivers, utilities, etc.)
e-Support On-Line
+1 408 228 1100 Attn: Technical Support
+1 408 228 1400 option 4
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
355
Chapter 9: Support