Chapter 9: Support; Frequently Asked Questions - Promise Technology SmartStor NAS Product Manual

Chapter 9: Support

9.1 Frequently Asked Questions

Also see "Chapter 8: Troubleshooting" on page 216.
The SmartStor worked OK until I turned it off. When I turned it on again, my
Windows network drive connection no longer works.
When you powered up the SmartStor, the DHCP server assigned a different
IP address to the SmartStor. Here are two possible solutions:
You may be able to reset the SmartStor's IP address manually. See
․
"Mounting a Share Folder / Creating a Network Drive" on page 83 or
"Changing Network Settings" on page 90.
Note that changing the SmartStor's IP address may cause an IP address
conflict on your network. Check with your Network Administrator before
taking this action.
If you cannot restore the previous IP address, you must create new
․
network drives and printer connections. See "Chapter 4: Connecting to
the SmartStor" on page 15.
When I start Windows, a message displays that says, "Could not reconnect
all network drives."
The SmartStor reconnects to your PC shortly after Windows starts. In most
cases, the SmartStor network drives will be available by the time you click
them.
The SmartNAVI application cannot access the SmartStor over the network.
If you a running a personal firewall on your Windows PC, the firewall might
prevent you from accessing folders on the SmartStor. You must do one of
the following actions:
Disable the firewall
․
Add an exception for the SmartStor
․
See "Resolving a Windows Firewall Issue" on page 231.
I tried to connect my SmartStor as a network drive using SmartSYNC, but
Windows displayed an error message.
There might be an IP address conflict between the SmartStor and another
device on your network. See your Network Administrator for assistance.
I cannot log into the SmartStor with through the AD Domain.
Be sure you use a "domain name\user name" when you log into the
SmartStor using SMB, FTP, or AFP. You must use the "\" character.
Many FTP clients do not support a space in the domain name or user name.
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Chapter 9: Support