Recommendations For Customer Training - Inter-Tel ECX 2000 Installation & Maintenance Manual

Recommendations for customer training

As part of the installation, the customer is entitled to a 30 minute, system familiarization tutorial. This
should cover the following:
· Use of the digital telephone menus and associated keys
· Taking, making and transferring calls on all types of phones
· Accessing system programming
The customer may wish to use the 30 minutes to explain a selection of other features, such as:
·
Call transferring capabilities
·
Programming ECX 1000, ECX 1000W and ECX 2000 keys
·
Time and date programming
·
System and or personal speed-dial programming
·
Incoming call handling
·
Call Restriction, Class-of-Service parameters
·
Extension reset facilities
·
Connecting modems, fax machines, etc.
·
Use of Voice module features
The features should be explained by using the
·
EncoreCX Phone Quick Reference Guide
·
Getting Started Guide
Ensure the customer has
·
Phone Quick Reference Guide for each extension
·
One copy of the Getting Started Guide
·
EncoreCX CD-ROM
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EncoreCX
Installation & Maintenance Manual