Hunt Group Types - 3Com VCX Manual

Hunt Group Types

As a hunt group member, you should also be aware of how hunt group
calls work with other VCX telephone features, such as call conferencing.
See Hunt Group Interaction With Other
The type of hunt group to which you belong determines how incoming
calls are allocated to group members. Your administrator can configure a
linear hunt group, a circular hunt group, and a calling group.
To illustrate the differences between hunt group types, assume the
administrator has configured four members for each type: A, B, C, and D.
Note that a member must be logged in to both the VCX system and the
hunt group to receive a call.
Linear Hunt Group — An incoming call always rings at the first
■
member telephone of the group, then, if the call is not answered, at
the telephone of the next member in the group list.
For example, if A, B, C, and D are all available, an incoming call will
always ring first at member A's extension. If A does not answer, the
call is routed to member B's extension, and so on until the last
member of the group is reached. If no member is available, the call is
routed to the call coverage point immediately. When the total timeout
value configured for the group is reached or the last hunt group
member fails to answer (whichever happens first), the call is routed to
the call coverage point (see the discussion of timeout values and call
coverage points later in this section).
Circular Hunt Group — An incoming call rings at the member
■
telephone following the member to whom the last call was routed. If
the call is not answered, the call rings at the telephone of the next
member in the group list.
For example, if A, B, C, and D are all available and member B received
that last call, the next call will ring at member C's extension. If C does
not answer, the call is routed to member D's extension, and so on until
the total timeout value for the group is reached (see the discussion of
timeout values later in this section).
Calling Group — An incoming call simultaneously rings on all
■
member phones that are logged in, even if a member is on another
call.
For example, if A, B, C, and D are all available, an incoming call will
ring simultaneously at all four extensions until the total timeout value
Hunt Groups
Features.
81