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3Com NBX 3101SP Telephone Manual

Nbx networked telephony solutions system release 6.0.
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NBX
Basic Telephone Guide
®
NBX Networked Telephony Solutions
System Release 6.0
Part Number 900-0336-01
Published July 2006
http://www.3com.com/

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   Summary of Contents for 3Com NBX 3101SP

  • Page 1 Basic Telephone Guide ® NBX Networked Telephony Solutions System Release 6.0 Part Number 900-0336-01 Published July 2006 http://www.3com.com/...
  • Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
  • Page 3: Table Of Contents

    Starting the NBX NetSet Utility Navigating the NBX NetSet Utility Setting Your Accessibility Options Quick Reference Guide 3101 3101SP B Telephone Buttons and Controls Programmable Access Buttons Status Lights for System Appearance Buttons 2101 B ASIC Telephone Buttons and Controls...
  • Page 4 Marking a Message as Private or Urgent Other Ways to Manage Your Voice Mail Messages Other Kinds of Mailboxes Answering a Call Using the 3Com Telephone Display Panel Dialing a Call Forwarding Incoming Calls Message Indicators Listening from Your Computer...
  • Page 5 Button Mapping Notes Speed Dials Personal Speed Dials System-wide Speed Dials Special Case: One-Touch Speed Dials Printing Speed Dial Lists Printing Labels Off-Site Notification Managing Off-site Notification Using the Telephone Do Not Disturb Preventing Unauthorized Use of Your Telephone Telephone Locking ELEPHONE...
  • Page 6 Calling Line Identity Restriction (CLIR) Directed Call Pickup on a Specific Telephone Group Call Pickup Automatic Call Distribution Hunt Groups Calling Groups Group Membership Agent Role for 3Com Entry and Analog Telephones Supervisory Monitoring Terminology Monitor Whisper Barge-In Change Agent Call Privacy...
  • Page 7 Using Site Codes Bridged Extensions Delayed Ringing Using Pulse Dialing Additional Applications EATURE ODES NBX Tones Feature Codes with 3Com Telephones 3Com Basic Telephone Using Feature Codes 3105 1105 A 3Com Attendant Console Access Buttons Feature Buttons Attendant Console Labels...
  • Page 8 Security Wall-Mount Bracket Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Problems NDEX...
  • Page 9: About This Guide

    It includes information about using the NBX Voice Mail system and the ™ NBX NetSet administration utility for personal telephone settings. Devices documented in this guide include: Telephones 3Com 3101 Basic Telephone 3Com 3101SP Basic Telephone 3Com 2101 Basic Telephone Attendant Consoles 3Com 3105 Attendant Console 3Com 1105 Attendant Console NBX Complement Attendant Software If the information in the release notes (readme.pdf) on the NBX Resource...
  • Page 10: How To Use This Guide

    In some business environments, this person may be a switchboard operator. User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device.
  • Page 11: Documentation

    Table 3 Table 3 Icons Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users, installers, and administrators maximize the full potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications.
  • Page 12 BOUT UIDE Page number As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.
  • Page 13: Getting Started

    As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™...
  • Page 14 If your system uses a voice messaging application other than NBX Messaging , use this code sequence to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.
  • Page 15: Nbx Netset Utility

    If your system uses a voice messaging application other than NBX Messaging , use this code sequence to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.
  • Page 16: Starting The Nbx Netset Utility

    4-digit telephone extension) and your NBX NetSet utility password, and then click OK. User — As a telephone user, you log in to the NBX NetSet utility with your own system ID (your extension) and password to: View and change your telephone’s personal settings, such as speed...
  • Page 17: Navigating The Nbx Netset Utility

    Once you log in to the NBX NetSet utility, you can easily locate the NetSet Utility information you need to use your NBX telephone features. Start by clicking the category you want in the left-hand column. Tabs indicating the specific topics for this category appear at the top of the NBX NetSet window.
  • Page 18 1: G HAPTER ETTING TARTED...
  • Page 19: Om 3101 And 3101sp Basic Telephones

    This chapter describes the buttons, controls, and features on the 3Com® 3101 and 3101SP Basic Telephones. The chapter covers these topics: For how these features work on an analog telephone that is connected to the NBX® system, see the NBX Feature Codes Guide for Analog Telephones, which you can access by going to Resources >...
  • Page 20 3101SP B ASIC ELEPHONES Basic Telephone “Using the 3Com Telephone Display Panel” Chapter 5. The buttons, from left to right, are: Slct (Select) Back (returns you to the next higher level in the menu) Exit (leaves the display panel menus) Logs of your recent missed, answered, and dialed calls A directory of people’s names in your organization...
  • Page 21 10 Speaker button (3101SP only) — Enables you to use the speaker phone feature. Press the telephone is ringing, or while a call is in progress. To turn the speaker off and resume the conversation, pick up the handset. The 3Com 3101SP Basic Telephone includes a microphone and supports speaker phone operation.
  • Page 22: Programmable Access Buttons

    3 Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. See 3101SP B ASIC ELEPHONES “Setting the Volume” displays the Access buttons on the 3Com 3101 and 3101SP Chapter Chapter 5 Chapter 3Com 3101SP (3C10401SPKRA)
  • Page 23: Status Lights For System Appearance Buttons

    Codes” them. 4 Transfer button — Sends the currently active call to another telephone. The telephone LabelMaker, which is available through the NBX NetSet utility, enables you to define and print a new label for your Access buttons. Status Lights for...
  • Page 24 2: 3C 3101 3101SP B HAPTER ASIC ELEPHONES...
  • Page 25: Om 2101 Basic Telephone

    This chapter describes the buttons, controls, and features that are specific to the 3Com® 2101 Basic Telephone. It covers these topics: For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™...
  • Page 26: 3com 2101 Basic Telephone

    2101 B HAPTER Figure 3 3Com 2101 Basic Telephone The 3Com 2101 Basic Telephone has these features: 1 Handset 2 Hook switch (under the handset) — Pressing and releasing the hook switch gives you a dial tone. This feature is used with Call Park. See Park”...
  • Page 27: Programmable Access Buttons

    Chapter 8 for a list of features and codes and how to use them. Call Toggle — Available only on the 3Com 2101 Basic Telephone. Use this button to manage two telephone calls at the same time. See “Answering a Call”...
  • Page 28: Status Icons

    Toggle buttons greatly reduces your ability to use some of the NBX system features. Status Icons Your 3Com 2101 Basic Telephone allows you to use two telephone lines at the same time. On the display panel, the behavior of the telephone icon next to the number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row, indicates the status of the lines.
  • Page 29: Nbx Messaging

    Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone. You can listen to, save, and forward those messages from any touch-tone telephone. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter.
  • Page 30: Changing Your Password

    Use the feature code method described in and change the NBX NetSet utility password. 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility. “Setting Up Your Chapter 1 for details.
  • Page 31: Security Tips

    You can record up to five personal greetings and choose which to use from the telephone. You can also review, delete, or choose which to make active with the NBX NetSet utility. If appropriate, you may also want to change the greeting for an extension that is a “greeting-only mailbox,”...
  • Page 32: Listening To Nbx Messages

    Also see this chapter. Listening to NBX You can listen to your NBX voice mail messages from your 3Com® Messages telephone, from any touch-tone telephone, or by logging in to the NBX NetSet utility. After you listen to messages, you can save or delete them to clear them from the New Messages queue.
  • Page 33: Listening From Your Computer

    2 At the prompt, dial your password and press #. 3 See your messages. Listening from Any To listen to your messages from any 3Com Telephone other than your Internal 3Com own within your NBX system: Telephone 1 Pick up the handset and press the Message button.
  • Page 34: Managing Your Messages

    Press 1 for date and time information. Press 2 for sender information. Press 4 to listen to the previous message. If you can dial your telephone extension directly — Press * during your personal greeting. At the prompts, enter your extension and password, and press #.
  • Page 35: Replying To A Message

    If you receive a message that is marked Private, you cannot forward it. To forward a message: 1 Log in to your voice mailbox at your telephone or remotely. 2 Listen to a message that you want to forward, and press 5.
  • Page 36: Creating And Sending A Message

    Sending a Message follow these steps: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that is at least 2 seconds long, and press # to end the recording.
  • Page 37: Using Voice Mail Group Lists

    Creating Personal You can create your own Personal Voice Mail Group either through the Groups telephone or through the NBX NetSet utility. A speed dial number. See “Speed Dials” A voice mail group list number. (See later in this chapter.)
  • Page 38 ESSAGING To create a personal voice mail list through the telephone: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options. 3 Dial 3 for Group Lists, and then 2 for Create Group.
  • Page 39: Modifying Or Deleting Personal Groups

    NBX NetSet utility. Groups To review or modify a Personal Voice Mail Group from the telephone: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options.
  • Page 40: Marking A Message As Private Or Urgent

    4: NBX M HAPTER ESSAGING 6 When you have added or deleted all of the destination numbers, press: OR hang up. To review or modify a Personal Voice Mail Group from the NBX NetSet utility: 1 Log in the NBX NetSet utility and go to NBX Voice Mail Settings > Personal Group List.
  • Page 41: Other Ways To Manage Your Voice Mail Messages

    1 Follow the steps in 2 In step 4 of those instructions, press 9. 3 To mark the message Urgent, press 1. To mark the message Private, press 2. 4 To send the marked message, press 1, or listen to the prompts for other choices.
  • Page 42: Phantom Mailbox

    Avoid adding a greeting-only mailbox to a personal voice mail group list. Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it. The administrator sets up a phantom mailbox. Examples: You retrieve messages from a phantom mailbox in the same way that you retrieve messages from a personal mailbox.
  • Page 43 Other Kinds of Mailboxes assigns to the appropriate sales people the ability to listen to, forward, or otherwise handle all messages that are directed to the group mailbox.
  • Page 44 4: NBX M HAPTER ESSAGING...
  • Page 45: Standard Features

    To answer an incoming call, pick up the handset If you are using a 3Com® 3101SP Basic Telephone, you can press An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in the NBX NetSet utility Call Forward >...
  • Page 46: Caller Id

    Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number. Answering a On 3Com 3101 and 3101SP Basic Telephones, when a new call arrives Second Call while you are on a call: 1 Press 2 Press the Access button for the line on which the new call is arriving.
  • Page 47: Using The 3com Telephone Display Panel

    Table 7 Managing Multiple Calls on the 3Com 2101 Basic Telephone See also Basic Telephone’s display panel during these calls. Using the 3Com Use the telephone display panel of your 3Com telephone to dial a Telephone number: Display Panel Line A...
  • Page 48: Tips On Using The Lists

    1 Pick up the handset. Press the up or down scroll key to the right of the display. On 3Com 3101 and 3101SP Basic Telephones, you can press a scroll key, select a number, and dial without picking up the handset. The 3101 Basic Telephone does not support speaker phone operation.
  • Page 49: Dialing A Call

    F. Then scroll up or down to the name that you want. Dialing a Call This section describes standard dialing features. For information on dialing from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet utility. An Internal Call To dial an internal call: 1 Pick up the handset.
  • Page 50: Redialing A Call

    If one of the Access buttons is configured to access an external line directly, you can press that button. 2 Dial the number. Or use the display panel on a 3Com Telephone to scroll to a missed, answered, or dialed number, or a personal or system-wide speed dial number.
  • Page 51: Setting Call Forward From The Telephone

    (See Forward to Mail From the telephone, you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point, usually your voice mailbox. You can change the destination to the Auto Attendant or receptionist or a different telephone number.
  • Page 52 3 To turn off FWD MAIL, pick up the handset and press Feature + 440 again. To set your default call forwarding destination, use the NBX NetSet utility. To prevent the telephone from ringing even once, use the Do Not Disturb feature (see feature (see Call Forward No Answer, Call Forward Busy, and Call Forward All override this Forward to Mail setting if they are in effect.
  • Page 53: Setting Call Forward From The Nbx Netset Utility

    1 Scroll to CFWD ALL on the display panel. 2 Press the Set soft button to select CFWD ALL. 3 Press the Set soft button again. 4 If the telephone number you want was entered previously and displays, press calls to and press To cancel Call Forward All from the display panel: 1 Scroll to CFWD ALL on the display panel.
  • Page 54 You can override these settings on the Call Forward Override page or by making changes on the telephone. To set the default call forwarding: 1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward.
  • Page 55: Call Forward Precedence

    If you select Automated Attendant, you can choose to forward calls to your choice of: Default Menu — The default automated attendant, usually extension 500 VoiceMail AA — The default system voicemail, usually extension If you select Disconnect (no coverage), the system disconnects an incoming call if it is not answered after the specified number of rings.
  • Page 56: Putting A Call On Hold

    Putting a Call You can put a call on hold for any reason. on Hold On 3Com 3101 and 3101SP Basic Telephones: 1 Press the 2 To return to the call, press the appropriate Access button. On a 3Com 2101Basic Telephone: 1 Press the Hold button.
  • Page 57: Dialing Another Call

    3101 and 3101SP Basic Telephones. Your administrator can verify the number and location on your telephone. To place more than one call on hold on a 3Com 3101 or 3101SP Basic Telephone: 1 To place the current call on hold, press the 2 To place the new call on hold, press 3 To return to either call, press the appropriate Access button.
  • Page 58: Transferring A Call

    HAPTER TANDARD EATURES To place more than one call on hold on a 3Com 2101 Basic Telephone: 1 Press the Hold button. 2 Make or receive a new call: 3 To place the second call on hold, press the Hold button.
  • Page 59: Announced (screened) Transfer

    Access button on which the call originated. If you are on a 3Com 2101 Basic Telephone and the recipient does not want to take the call, press and release the hook switch to disconnect the attempted transfer, and then retrieve the original call by pressing Call Toggle.
  • Page 60: Direct Mail Transfer

    If the NBX has SIP (Session Initiation Protocol) enabled, you are limited to three-party Conference calls, including yourself, unless your NBX system is configured with a 3Com SIP Conference Server. For more information on making Conference calls with SIP enabled, see your NBX administrator.
  • Page 61: Disconnecting The Last Person That You Called

    Your administrator can configure any Access button on the Attendant Console to be a Conference Drop button. On a 3Com 2101 Basic Telephone or a telephone that does not have a button programmed for Conference Drop: 1 Press Feature + 431.
  • Page 62: More About Conference Calls

    Hold. You initiate a Camp On call through Feature code 468 or a programmed system access button depending on the type of NBX telephone you have and how it is configured. Examples 1 and 2 show two different ways for a user to initiate Camp...
  • Page 63: Initiating Camp On With Call Transfer

    In this example, the user at extension 1004 simply initiates Camp On after receiving the call from extension 1001. Initiating Camp On If you have a 3Com Basic, Business, or Manager Telephone, or Attendant With Call Transfer Console, you can initiate Camp On with Call Transfer to queue a call to an in use destination extension.
  • Page 64: Initiating Direct Camp On

    Camp On extension that is in use or busy. On a 3Com Basic or Business Telephone or Attendant Console: 1 While on a call, press Feature + 468 (or press the Camp On Access button if one is programmed on your telephone).
  • Page 65 Camp On with Call Transfer and Direct Camp On act as a blind transfer (See If you have an NBX Entry telephone or an analog telephone you can use only Direct Camp On to queue a call on to the destination extension.
  • Page 66: Using Automatic Callback

    Callback extension that is in use or unanswered. On a 3Com Basic or Business Telephone or Attendant Console: 1 While on a call to an extension that is in use or unanswered, press Feature + 469 (or press the Automatic Callback Access button if one is programmed on your telephone).
  • Page 67: More About Automatic Callback

    You cannot initiate Automatic Callback to a device connected to an Auto Attendant or Voicemail. If Call Forward All or Do Not Disturb is enabled on the Automatic Callback destination extension, the message “Not Allowed” is displayed at the telephone attempting to initiate the Automatic Callback. Using Automatic Callback...
  • Page 68: Setting The Volume

    TANDARD EATURES Setting the Volume On any 3Com Telephone, use the Volume Control buttons to raise or lower one of these volumes: Ring Volume — To raise or lower the volume of the ring, press the up or down Volume Control button repeatedly while your telephone is ringing, until the volume is at the level that you prefer.
  • Page 69: Personalizing Your Telephone

    Your Networked Telephony System has many features that can make your telephone easier to use. This chapter describes: For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide for Analog Telephones in the NBX NetSet utility.
  • Page 70: Ringer Tones

    ERSONALIZING Ringer Tones To help you to distinguish the ring tone of your 3Com telephone from the sound of other phones, use the NBX NetSet utility to select one of nine ringing tones. You can also choose Silent Ring to disable audible ringing.
  • Page 71 To set the button mappings for an individual telephone: 1 Go to Telephone Programming > Button Mapping 2 Click on the pull-down list next to the appropriate button in order to select a feature from the list to associate with this particular button.
  • Page 72 Directory Press this button to access the Name Directory, a list of telephone users, displayed in the LCD window of your telephone. The user can select a name from the list to dial it automatically. Do Not Disturb Press this button to toggle on and off the Do Not Disturb feature.
  • Page 73 Personal speed dial 11 corresponds to extension 610. You can also use Other to map Class of Service Override, feature code 433, or Telephone Lock, feature code 432 to a telephone button. Park Press this button and dial a valid Call Park extension to park the current call.
  • Page 74 Directory > Personal Speed Dial in the NBX NetSet utility. Redial On a 3Com Basic or Entry Telephone, press this button to place a new call to the same number as the most recent call made from this telephone. Release Press this button to disconnect the current call and leave the telephone idle (on hook).
  • Page 75: Button Mapping Notes

    1, begin ringing at telephone 2 after 4 rings, and then begin ringing at telephone 3 after 8 rings. Any of the telephones can pick up the call at any time, even if it has not yet started ringing at a particular telephone.
  • Page 76: Speed Dials

    This section describes the types of speed dials: It also describes how you can print a list of speed dials. You can also print a set of labels for your telephone, showing which of your buttons are mapped to features and speed dial numbers.
  • Page 77 6 After you have made all of your changes to the personal speed dials, click Apply to complete your changes. To use a personal speed dial: 1 Pick up the handset. If you are using a 3Com 3101SP Basic Telephone, you can press (Speaker).
  • Page 78: System-wide Speed Dials

    One-Touch Speed Dial page. See Speed Dials” To use a system-wide speed dial: 1 Pick up the handset. If you are using a 3Com 3101SP Basic Telephone, you can press 2 Press the Feature button plus the 3-digit system-wide speed dial ID code for the number that you want to call.
  • Page 79: Printing Speed Dial Lists

    In any of the asterisked text boxes under Number, type the telephone number to which you want to assign a speed dial button. Or change the telephone number in a box that already has a speed dial number.
  • Page 80: Off-site Notification

    7 Click Print. 8 Cut out the labels and put them in the label holders of your 3Com Telephone or your Attendant Console. 9 To save the edited LabelMaker, click the Save button at the top of the LabelMaker screen.
  • Page 81 Permissions. Look to see if your system administrator has enabled off-site notification for the NBX system and for the Class of Service group to which your telephone belongs. If not enabled, ask to have these features enabled. 2 Go to NBX Voice Mail Settings > Offsite Notification.
  • Page 82 The original voice mail message remains in your NBX voice mailbox. You must log in to the NBX voice mail system by telephone or through the NBX NetSet utility to delete your messages.
  • Page 83 When you activate the Telephone Locking feature on your telephone, the NBX system sends you off-site notification messages only if the notification number (for example, your pager number) is a toll-free telephone number. See chapter. Notice Behaviors These tables explain how the cycle of notice behaviors depends on the method that you select for the first attempt.
  • Page 84: Managing Off-site Notification Using The Telephone

    *First new message means the first voice mail message that arrived at your mailbox since the last time that you logged in to your voice mailbox through a telephone OR through the NBX NetSet utility. Logging in restarts the cycle.
  • Page 85: Do Not Disturb

    Mapping”section, or you can use the Feature Code to enable and disable the feature. When Do Not Disturb is in effect: If you use a 3Com Attendant Console, the associated status light does flash when a call arrives. To enable and disable Do Not Disturb using the feature code: 1 Pick up the handset and press Feature + 446.
  • Page 86: Preventing Unauthorized Use Of Your Telephone

    To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to the NBX NetSet utility and go to My Calling Privileges > Feature Settings.
  • Page 87: Call Permissions

    If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. To activate the one-call-only Class of Service Override from a 3Com Telephone: 1 Pick up the handset. 2 Press Feature + 433.
  • Page 88: Using A Headset

    You can use a headset that has a microphone with any telephone on an NBX system. General Headset For 3Com Telephones other than the 3Com Manager’s Telephone or Instructions 3102 and 3102B Business Telephones, follow these instructions. You may need to modify some of these instructions for some headsets or amplifiers.
  • Page 89: Returning To The Headset After A Long Delay

    If the handset is off hook, press the System Appearance button beside the flashing light. 2 To end a call when you are using a headset: On a 3Com Basic Telephone or an analog telephone, hang up the handset or press Feature +111. Returning to the...
  • Page 90 6: P HAPTER ERSONALIZING ELEPHONE...
  • Page 91: Getting More From Your Telephone System

    For help on accessing NBX features from an analog telephone or a third-party, SIP-based IP telephone, see the applicable NBX Feature Codes Guide in the NBX NetSet™ utility. For help on how to set up your NBX...
  • Page 92: Listening To Your Messages In Your E-mail

    To enter a forced account code for an outgoing external call: 1 Dial the phone number. For a 3Com Entry Telephone or analog telephone, you hear the feature tone as the system waits for the required account code. The display panel prompts you for the required account code.
  • Page 93: Caller Id

    The account name, if known, displays. If the account code is incorrect, you are prompted to enter it again. On a 3Com Entry Telephone or analog telephone, if the account code is incorrect you may have to dial the phone number, dial the correct account code, and press again.
  • Page 94 To enable CLIR for only the next call from your telephone: 1 Pick up the handset. 2 Press Feature + 890. The telephone display panel shows CLIR-NEXT on. 3 Dial the number that you want to call. 4 When you disconnect the call, the CLIR feature is no longer in effect.
  • Page 95: Call Pickup

    You can answer a call that is ringing on another telephone only if you and that user both are members of the same Call Pickup group or if that user is a member of a Call Pickup group that allows “nonmember pickup.”...
  • Page 96: Automatic Call Distribution

    An agent becomes available to receive ACD calls by logging in to the ACD group. To log in to an ACD group using your 3Com Telephone: 1 Pick up the handset. 2 Press Feature + the feature code for the ACD group. Your administrator can tell you which feature code to use.
  • Page 97 Your administrator can configure whether you are allowed to log out or not. On the 3Com 2101 Basic Telephone, the display panel shows the message logged in. To log in to an ACD group using the NBX NetSet utility: 1 Go to Group Membership >...
  • Page 98 7: G HAPTER ETTING ORE FROM You can also perform the following actions: Viewing ACD Group Status Details Using the NBX NetSet Utility, go to Group Membership > ACD Groups and click the extension number to view detailed information about the agents of this ACD group.
  • Page 99: Hunt Groups

    Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwarded to the group call coverage point.
  • Page 100 5 Group Voice Mailbox Hunt groups can be static or dynamic: To log in to a dynamic hunt group using your 3Com Telephone: 1 Pick up the handset. 2 Press Feature + the feature code for the hunt group. Your administrator can tell you which feature code to use.
  • Page 101: Calling Groups

    To log in to or out of a calling group, follow the steps in Figure 5 Figure 5 Sample Calling Group Configuration 1 Incoming Telephone Call 2 Telephone #1 3 Telephone #2 4 Telephone #3...
  • Page 102: Group Membership

    Your organization may be legally required to add an announcement to tell callers that their call may be monitored. Agent Role for 3Com 3Com telephones that do not have a display panel and appropriate soft Entry and Analog buttons such as, the 3Com Entry Telephone or an analog telephone, can Telephones operate only as endpoint devices for Supervisory Monitoring.
  • Page 103: Monitor

    The supervisor must provide the password of the supervisory monitoring domain that has the agent (user) listed. The supervisor must use a 3Com Telephone with a display panel and appropriate soft buttons; not a 3Com Entry Telephone, 3Com Cordless Telephone, or an analog telephone.
  • Page 104: Whisper

    Your display panel now shows options to Whisper, Change Agent, or Barge-In. The display panel on a 3Com 3103 Manager telephone also shows a Whisper icon. Only the supervisor’s display panel indicates that supervisory monitoring is in use.
  • Page 105: Change Agent

    Call Privacy Call Privacy allows a user to prevent a call from being monitored. NBX telephone users can toggle Call Privacy on and off to block or accept supervisory monitoring on a call-by-call basis. (In contrast, membership in the Privacy List domain set by the administrator ensures that all calls associated with this user cannot be monitored.)
  • Page 106: More About Supervisory Monitoring

    (for example, dialing Feature code 428 after answering an incoming call). The administrator may also map Feature code 428 to one of your telephone system access buttons. To activate (toggle on) Call Privacy: Press Feature + 428. Or press the Call Privacy Access button if one is programmed on your telephone.
  • Page 107: Whisperpage

    For additional tips and considerations on using Supervisory Monitoring, see your system administrator. WhisperPage The WhisperPage feature allows you to dial an NBX extension that is involved in an active conversation with another person and speak to that person without the other party on the call being able to hear you. WhisperPage is typically used in the workplace by an assistant and manager.
  • Page 108: Starting A Whisperpage Session

    The display panel prompts you for the WhisperPage extension. 3 Enter the extension you want to whisper to. If the listener’s telephone has a display panel, it shows the WhisperPage attempt and your extension. Additionally, an optional tone may be played to alert the listener.
  • Page 109: More About Whisperpage

    Use the internal paging feature, the external paging feature, or both, to announce the call. The recipient can retrieve the call from any 3Com telephone or analog telephone by dialing the Call Park extension that you give during your announcement.
  • Page 110: Paging

    If you select a Call Park extension that is already in use, Park Cancelled appears on the display panel on your 3Com Telephone, and the call rings back to your telephone. Try another Call Park extension.
  • Page 111: Paging The System

    Simultaneous Paging Broadcast an announcement externally and internally at the same time. To page, perform the following steps using your 3Com Telephone: 1 Pick up the handset. 2 Dial the appropriate paging code on your system. 3 Speak the broadcast message into your handset and hang up.
  • Page 112: Configurable Operators

    2 Dial the appropriate extension to page the zone. 3 Speak the broadcast message into your handset. 4 Hang up. 3Com Cordless Telephones, 3Com Entry Telephones, and analog telephones can initiate but cannot receive a zone page. Configurable The Configurable Operators feature gives a caller who is directed to voice Operators mail the option of going to another destination.
  • Page 113: Configuring The Operators

    3 The caller presses 0 or 9. 4 The call is redirected to the operator that you designated. The caller can leave a message, and then press 0 or 9 to transfer to a configured operator. Configuring the You can view the operators’ settings, and modify those settings if your Operators administrator allows it.
  • Page 114: Using Message Waiting Indicator To Telephone

    2 Dial the extension that you want to call and press 3 The display panel on your 3Com Telephone shows Success. Retrieving an MWI To receive and retrieve an MWI message, you must have a 3Com Message Telephone with a display panel and a programmable access button with status light configured for MWI Retrieve.
  • Page 115: Deleting Mwi Messages

    After you have sent an MWI message, you can cancel it and remove it Message from the list on the target telephone. If it is the only unattended MWI message on the target telephone, cancelling it turns off the MWI light.
  • Page 116: Dialing A Call To A Remote Office

    To cancel an MWI message: 1 Pick up the handset and press Feature + 413. Or press the MWI Cancel access button. The display panel on your 3Com Telephone shows Cancel MWI To:. 2 Dial the extension to which you sent the MWI message that you want to cancel and press 3 The display panel on your 3Com Telephone shows Cancel Sent.
  • Page 117: Using Site Codes

    Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial people at remote offices. Your administrator chooses the site codes for your system. In this example, you dial a site code first, followed by the extension at the site.
  • Page 118: Bridged Extensions

    On the primary telephone, you can perform all operations (such as dialing telephone calls, placing calls on hold, forwarding calls, and so on). On the secondary telephone, you can answer calls that are made to the primary telephone’s extension but you cannot make calls using the buttons that...
  • Page 119: Delayed Ringing

    Frequency, or DTMF, dialing). Your administrator must configure the Analog Line Card ports for pulse dialing. A 3Com 2101 Basic Telephone if a 3Com Attendant Console is associated with it. The administrator creates the bridged extension on the Attendant Console.
  • Page 120 When you hang up, the port you were using on the Analog Line Card reverts to pulse dialing mode. You or your administrator can map a button on your telephone so that you can press the button to change from pulse dialing to DTMF during a call.
  • Page 121: Additional Applications

    * Applications with a * have been tested with Windows XP Home Edition and Windows XP Professional Edition. NBX Call Reports * NBX TAPI Service Provider (NBXTSP) NBX Desktop Call Assistant * Complement Attendant Software * pcXset™ Soft Telephone * NBX Media Driver Additional Applications...
  • Page 122 7: G HAPTER ETTING ORE FROM ELEPHONE YSTEM...
  • Page 123: Feature Codes

    SIP-based IP telephone, see the applicable NBX Feature Codes Guide in the NBX NetSet™ utility. NBX Tones As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones: EATURE...
  • Page 124: Feature Codes With 3com Telephones

    A large number of telephone features are available by pressing the 3Com Telephones Feature button on a 3Com telephone and entering a three-digit feature code. These feature codes are listed in Error Tone — You hear the “fast busy” tone, also called the “congestion”...
  • Page 125: 3com Basic Telephone

    The 3Com 2101 Basic Telephone has three programmable buttons that are set (from left to right) at the factory to Feature, Call Toggle, and Transfer. On the 3Com 3101 and 3101SP Basic Telephones, the first two (from left to right) programmable buttons are line appearance buttons and the next two buttons are set to Feature and Transfer.
  • Page 126 F + 433 + your own extension + # + your password + # + the outside party’s number F + 430 + telephone number + F + 430 F + 431 F + 441 + other person’s extension +...
  • Page 127 F + 460 F + 104 F + system-wide speed dial number F + 420 + telephone number + F + 420 Using Feature Codes If your NBX system is connected to a Central Office by one or more Analog...
  • Page 128 8: F HAPTER EATURE ODES Table 11 NBX Feature Codes (continued) Feature Version Volume Up or Down WhisperPage Wrap-Up Time Feature Code F + 827 F + 102 to raise the sound F + 103 to lower the sound F + 426 + destination extension + brief delay (0 - 9.9 sec.) then begin whispering F + 972 Displays the NBX software version.
  • Page 129 TTENDANT 3Com Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.
  • Page 130: 3105 And 1105 Attendant Consoles

    Figure 9 Access Buttons The 50 Access buttons on a 3Com Attendant Console can each have two sets of assignments: 1 through 50, and 51 through 100. To toggle between the two sets of assignments, you press the Shift button.
  • Page 131 Figure 8 3Com 3105 1 Hold button — Places a caller on hold. 2 Transfer button — Enables you to send a call to another telephone. 3 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox.
  • Page 132 Shift button LED is lighted when you have buttons 51 through 100 selected. 1105 A TTENDANT ONSOLES and the text that follows it describe the features on the 3Com 1105 Attendant Console If the light is The line is Available for use...
  • Page 133: Attendant Console Labels

    LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD. See 4 Transfer button — Enables you to send a call to another telephone. See “Transferring a Call” 5 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox.
  • Page 134: Complement Attendant Software

    On your personal computer, the Complement Software Attendant Software displays your telephone directory in a series of tabs. Each tab sorts the directory by a different type of information, for example, by last name, by department, or by extension.
  • Page 135 Table 12 describes the main elements of the Complement Attendant Software screens. Table 12 Elements of the Complement Attendant Screens Element Purpose Command Buttons The buttons on the main screen provide a quick and easy way to perform the various system functions. There are several function buttons that are displayed above the Call List on the main screen.
  • Page 136: Managing Calls

    Places a caller on hold and removes a caller from being on hold and returns to the call. Park Places a call in a “holding pattern” so that it can be retrieved from another telephone on the system. Transfer Forwards a call to another telephone. Cancel Cancels a transfer or a conference.
  • Page 137: Telephone Nstallation And Maintenance

    3Com 3102 Business Telephones 3Com 3103 Manager’s Telephones 3Com 3105 Attendant Consoles Older 3Com telephones that include “PE” in the part number Switch port for connecting a computer or other network device, such as a 3Com Attendant Console, to the network.
  • Page 138 ELEPHONE NSTALLATION AND Figure 11 Connection details for each type of 3Com device are listed on the packing sheet that is shipped with the device. Figure 11 Underside of the 3Com 3102 Business Telephone CAUTION: The NBX system operates over the LAN, not through traditional telephone wiring.
  • Page 139: Attaching And Adjusting The Articulating Support Bracket

    3 Cable management clamps To attach the support bracket, snap the bracket into the mounting supports on the bottom of the telephone. After you connect the cables to the phone, press the cables into the cable management clamps on the stand.
  • Page 140 A: T PPENDIX ELEPHONE NSTALLATION AND Figure 13 Adjusting the Support Bracket 1 Lock tab To adjust the support bracket, press to release the lock tab, rotate the bracket to the position that you want, and then release the lock tab. Figure 14 Wall Mounting 1 Bottom supports When you mount a device on a wall, attach the support bracket and...
  • Page 141: Attaching And Adjusting The Fixed Support Bracket

    Support Bracket The fixed support bracket can be attached in low profile, high profile, or wall mount positions. Tabs on the underside of the telephone slip into slots on the bracket, and the opposite mounting points snap into place. Low-Profile and High-Profile Positions the device in the low-profile and high-profile desktop positions.
  • Page 142: Wall-mount Position

    1 Handset support peg 2 Wall with a solid backing 3 Support bracket in the low-profile position on opposite end of telephone AINTENANCE shows an 3Com 2102 Telephone in the wall-mount position. (Figure 16) so that the spring- loaded Figure...
  • Page 143: Security Wall-mount Bracket

    Bracket cannot be removed by unauthorized persons is available for the following devices: For how to order this bracket, consult your 3Com NBX Voice-Authorized Partner. Read and follow the instructions that come with the bracket. Moving Your All 3Com telephones have the Automatic Telephone Relocation feature.
  • Page 144 Remove the Ethernet cord from the jack, and then re-insert it into the jack. Wait a few seconds. If the telephone still appears to be locked, disconnect the electrical power for your telephone, and then plug it back in.
  • Page 145 The telephone that you are using to pick up the call on another telephone using may not be in the same group as the telephone that is Directed Call Pickup, but it ringing and the telephone group to which the ringing fails.
  • Page 146 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE...
  • Page 147 (feature code) 126 override 55 precedence 55 problems with 145 ring no answer 51 call logs, on telephone display panel 47 call park default extensions 109 introduction 109 park a call (feature code) 126 retrieving a parked call 110...
  • Page 148 CoS override (feature code) 126 creating voice mail messages 36 customer (supervisory monitoring) 103 delayed ringing 119 dial tone 123 troubleshooting a 3Com Telephone 144 dialing calls other methods 49 redial 50 release with headset 88 switching from pulse to tone 119...
  • Page 149 124 extend wrap-up time 99 user button mapping 72 External Paging dial code 111 external telephone calls, dialing 49 Favorites menu 17 feature active tone 124 Feature button 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 22...
  • Page 150 NDEX 3101 and 3101SP Basic Telephones 56 by parking calls on a 2101 Basic Telephone 109 feature code 127 introduction 56 more than one call 57 Hold button 1105 Attendant Console 133 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21...
  • Page 151 32 overview 15 problems with 145 new messages dial tone 123 notification, off-site 80 off-site notification 80 managing using the telephone 84 operators configuring 112 viewing 113 other function (for mapping feature codes) 73 outbound calls dialing 49...
  • Page 152 70 volume 68 ringing delayed 119 Do Not Disturb 85 RJ-11 jack caution, avoiding use with 3Com Telephones 138 RJ-45 jack caution, using instead of RJ11 138 scroll buttons 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21...
  • Page 153 3105 139 moving and swapping 143 time-of-day calling restrictions 86 toll calls, preventing others from dialing 87 tone dialing 119 tones, 3Com Telephones 123 tones, ringer selection 70 Transfer button 1105 Attendant Console 133 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 23...
  • Page 154 NDEX...

Comments to this Manuals

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