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Appendix D: Getting Help
Appendix D: Getting Help
If you encounter an issue with your server platform, please follow these steps to obtain
support on your product.
1.
Get connected to our
latest and most complete technical support information on all Intel
and Storage Platforms. Information available at the support site includes:
i.
Latest BIOS, firmware, drivers and utilities.
ii.
Product documentation, installation and Quick Start Guides.
iii.
Full product specifications, technical advisories and errata.
iv.
Compatibility documentation for memory, hardware add-in cards, chassis support matrix, and
operating systems.
v.
Server and chassis accessory parts list for ordering upgrades or spare parts.
vi.
A searchable knowledgebase to search for product information throughout the support site.
2.
Send an email to Intel
still cannot obtain a solution to your issue.
3.
Lastly, you can contact an Intel
support phone numbers. Charges may apply. Intel
out the
issue report form
®
Intel
now offers Channel Program members around-the-clock
support
on Intel
®
Intel
Server Management.
/
NOTE
You must login in to the reseller site to obtain the 24x7 number.
Warranty Information
To obtain warranty information, visit the following Intel
http://www.intel.com/support/motherboards/server/sb/cs-010807.htm
90
support web page
for 24x7 support when you need it to get the
®
's technical support center using the following online form if you
®
support representative using one of the following
to better service the issue.
®
server boards, server chassis, server RAID controller cards, and
®
Enterprise Server
®
customer support suggests filling
24x7 technical phone
®
web site:
®
Intel
Server Chassis P4000M Service Guide
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