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Appendix C: Getting Help
If you encounter an issue with your server system, follow these steps to obtain support:
Visit the following Intel
1.
This web page provides 24x7 support when you need it to get the latest and most complete technical
support information on all Intel
the support site includes:
a.
Latest BIOS, firmware, drivers and utilities.
b.
Product documentation, Installation and Quick Start Guides.
c.
Full product specifications, technical advisories and errata.
d.
Compatibility documentation for memory, hardware add-in cards, and chassis support
matrix and operating systems.
e.
Server and chassis accessory parts list for ordering upgrades or spare parts.
f.
A searchable knowledgebase to search for product information throughout the support site.
If you are still unable to obtain a solution to your issue, send an email to Intel
2.
center using the online form available at
http://www.intel.com/support/feedback.htm?group=server.
Lastly, you can contact an Intel
3.
available at
http://www.intel.com/support/feedback.htm?group=server
customer support suggests filling out the issue report form available at Appendix D: Intel
Issue Report Form to better service the issue.
®
Intel
also offers Channel Program members around-the-clock 24x7 technical phone support on
®
Intel
server boards, server chassis, server RAID controller cards, and Intel
http://www.intel.com/reseller/.
Note: You will need to log in to the Reseller site to obtain the 24x7 number.
Warranty Information
To obtain warranty information, visit the following Intel
http://www.intel.com/support/warranty.
®
Intel
Server System R2000SC Service Guide
®
support web page:
http://www.intel.com/p/en_US/support/server.
®
Enterprise Server and Storage Platforms. Information available at
®
support representative using one of the support phone numbers
Appendix C: Getting Help
®
's technical support
(charges may apply). Intel
®
Server Management at
®
website:
®
®
Server
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