Appendix D: Getting Help; Warranty Information - Intel SR1695WB Service Manual

Appendix D:
If you encounter an issue with your server system, follow these steps to obtain support:
1. Visit the following Intel support web page:
http://support.intel.com/support/motherboards/server
This web page provides 24x7 support when you need it to get the latest and most
complete technical support information on all Intel Enterprise Server and Storage
Platforms. Information available at the support site includes:
— Latest BIOS, firmware, drivers and utilities
— Product documentation, installation and quick start guides
— Full product specifications, technical advisories and errata
— Compatibility documentation for memory, hardware add-in cards, chassis
— Server and chassis accessory parts list for ordering upgrades or spare parts
— A searchable knowledge base to search for product information throughout the
2. If you are still unable to obtain a solution to your issue, send an e-mail to Intel's
technical support center using the online form available at
http://supportmail.intel.com/scripts-emf/welcome.aspx
3. Lastly, you can contact an Intel support representative using one of the support
phone numbers available at
may apply). Intel customer support suggests filling out the issue report form
available at
Intel also offers Channel Program members around-the-clock 24x7 technical phone
support on Intel
Intel
http://www.intel.com/reseller/.
Note: You will need to log in to the Reseller site to obtain the 24x7 number.

Warranty Information

To obtain warranty information, visit the following Intel web site:
http://support.intel.com/support/motherboards/server/sb/CS-010807.htm
®
Intel Server System SR1695WB Service Guide
Getting Help
support matrix and operating systems
support site
"Intel® Server Issue Report Form"
®
server boards, server chassis, server RAID controller cards, and
®
Server System SR1695WB Service Guide Server Management at
http://support.intel.com/support/9089.htm
to better service the issue.
(charges
83