This policy applies to purchases made directly from www.UfeShield.com only. Purchases made from a retailer or partner company must be returned to the original seller, in accordance with the seller's

return policy. LifeShield will refund your purchase amount, minus original shipping charges, for returns made within 30 days of the original date on your receipt. Contact LifeShield Customer Support at

1-888-392-2044 to receive a Return Merchandise Authorization (RMA) number. Include the RMA number on the return package label. Return your item(s) in new condition (including all parts and

manuals) in the original packaging, along with acopy of your purchase receipt. Incomplete return shipments will not be eligible for refund. No returns will be accepted without an RMA number.

service Billing Policy

Service billing starts 30 days after your purchase, and continues automatically monthly after that. The first 30 days of service are free so that you can

try

LifeShield's products and services risk free.

This coincides with LifeShield's 30 day return policy that allows you to return your purchase within 30 days without obligation.

1. Do I have

purchase service with my LifeShield system? Yes. The LifeShield system will not operate without monitoring service. UfeShield offers several service plans, induding alarm monitoring,

personal monitoring, and family share monitoring.

2. How do I cancel service? Service may be cancelled by calling LifeShield Support at 1-888-392-2044. service may not be cancelled via email.

3. Is there an ear1y tennination fee if I cancel service? Your contract terms are set at the time of purchase, and vary from time to time. If your purchase includes acontract term, that will be listed on

your order receipt. If you purchase with aterm contract, and cancel after the required minimum term, there is no early termination fee. If you purchase with a term contract, and cancel during the

required minimum term, there is an early termination fee.

4. Can I operate the system without a broadband connection? No. The LifeShield system requires a broadband connection to set up and use. If your broadband connection is temporarily out, the

system will continue to operate, however it will be incapable of connecting to and communicating with the outside world. Advanced features, such as LifeShield HomeView cameras, will not operate

without a broadband connection. Broadband outages are considered a trouble condition that will generate alerts.

5. Is a telephone line reqUired? No. The LifeShield system only requires a broadband connection. Telephone lines are optional. If you do not use a telephone line, you must change asystem setting in

My LifeShield so the system does not expect normal telephone line signals. LifeShield recommends atelephone line for the voice functionality of the cordless Handset or Console and redundant

back-up communications to the monitoring center should there be an interruption to your broadband connection.

6. What if I have VolP? LifeShield is VolP compatible. Your VolP modem telephone line can plug into your LifeShield system.

7. What if I have DSL? LifeShield is OSL compatible.

Ethernet cable may be connected between your LifeShield system and your home router, which in tum connects to your OSL modem.

Atelephone cord may then be connected between atelephone jack in your home and your LifeShield system, so long as a OSL filter is installed into this connection. AOSL filter allows you to use

the cordless Handset or Console by preventing static from your OSL. NOTE: If you have OSL, you should use a OSL filter on all of your home telephones to prevent this type of interference.

8. Is there interference with other RF products like my wireless network (Wi-R)? LifeShield uses advanced radio frequency technology to avoid interference with other devices.

9. What if there is no telephone line near my broadband connection? The LifeShield system can be connected to the telephone line from the Base, Grid Extender, or Console. Therefore, it is not

required to have a telephone line near your broadband connection.

10. Are there special licenses needed

install a security system? No special licenses are required to install asystem in your home. However, some municipalities reqUire a monitoring permit for

policelfire dispatch. LifeShield can help you navigate the process.

11. How many Handsets, Consoles, and Grid Extenders can I have in my system? The system supports one Base and up to 6 Handsets, 4 Consoles, and/or 4 Grid Extenders. The total number of all

devices in the system (any combination) is no more than nine (9).

12. Where are the best places

install each of the grid controllers? In general, it is best to install grid controllers evenly throughout the house. This provides for the widest coverage area.

13. How many sensors can I have in

system? The LifeShield system can support the use of up to fifty (50) sensors of any type.

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