LifeShield Home Security Quick Setup Manual page 121

General Troubleshooting
Trouble Indication
Telephone line did not successfully
Comm. Test Fails
communicate with the Alarm Monitor-
(Telephone Line Fail)
ing Center
Comm. Test Fails Internet line did not successfully
(Internet Fails) communicate with the Alarm Monitor-
ing Center
Not Monitored
[101]
S U P P L E M E N T A L I N F O R M A T I O N
Trouble Symptom
Verify the phone line is not being used by someone else within the home. The display
on the LifeShield phone will indicate Line in Use. If so, rerun test when the line is not
being used.
Verify that one of your GCs has a phone line connected to an active phone jack. If not,
connect a phone line to either the Base, Console or Grid Extender.
The telephone interface may be improperly wired. Verify the telephone connection is
working by plugging a different telephone into the jack and listening for a dial tone. If
there is no dial tone, contact the telephone company or qualified technician.
Verify that you have activated your system via www.LifeShield.com. The
Handset/Console displays Not Activated, if the system is not yet activated.
See the No Internet Troubleshooting section.
Verify that the system has been activated. The display will show Not Activated if it has
not been activated.
Your emergency information may not have been obtained or verified.
Call LifeShield Customer Support at 1-888-392-2044
Verify you have not requested that LifeShield Monitoring put the system in Test mode.
Possible Solutions
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[www.LifeShield.com]