Phone Displays Error Messages; Phone Cannot Connect To Tftp Server Or To Cisco Unified Communications Manager; Tftp Server Settings; Ip Addressing And Routing - Cisco 7975G Software Manual

Troubleshooting and Maintenance

Phone Displays Error Messages

Problem
Status messages display errors during startup.
Solution
As the phone cycles through the startup process, you can access status messages that might provide you with
information about the cause of a problem. See
accessing status messages and for a list of potential errors, their explanations, and their solutions.

Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager

Problem
If the network is down between the phone and either the TFTP server or Cisco Unified Communications
Manager, the phone cannot start up properly.
Solution
Ensure that the network is currently running.

TFTP Server Settings

Problem
The TFTP server settings may not be correct.
Solution
Check the TFTP settings. See

IP Addressing and Routing

Problem
The IP addressing and routing fields may not be correctly configured.
Solution
You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP
server should provide these values. If you have assigned a static IP address to the phone, you must enter these
values manually. See

DNS Settings

Problem
The DNS settings may be incorrect.
Check TFTP Settings, on page
Check DHCP settings, on page
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Status Messages Screen, on page 177
228.
228.
Communications Manager 9.0 (SCCP and SIP)
Startup Problems
for instructions about
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