Cisco 7975G Software Manual page 145

Features, Templates, Services, and Users
Feature Description
Agent Greeting Allows an agent or administrator to create and play a
prerecorded greeting automatically at the beginning of a
call, such as a customer call, before the agent begins the
conversation with the caller. An Agent can prerecord a
single greeting or multiple ones as needed and create and
update them.
When a customer calls, both callers hear the prerecorded
greeting. The agent can remain on mute until the greeting
ends or answer the call over the greeting.
All codecs supported for the phone are supported for
Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified
Communications Manager Administration application,
choose Device > Phone, locate IP Phone that you want
to configure. Scroll to the Device Information Layout
pane and set Builtin Bridge to On or Default.
If Builtin Bridge is set to Default, in the Cisco Unified
Communications Manager Administration application,
choose System > Service Parameter and select the
appropriate Server and Service. Scroll to the Clusterwide
Parameters (Device - Phone) pane and set Builtin Bridge
Enable to On.
Anonymous Call Block Allows a user to reject calls from anonymous callers.
(SIP phones only)
Any Call Pickup Allows users to pick up a redirected call via a CTI
application, on any line in their call pickup group,
regardless of how the call was routed to the phone.
Assisted Directed Call Enables users to park a call by pressing only one button
Park using the Direct Park feature. Administrators must
configure a Busy Lamp Field (BLF) Assisted Directed
Call Park button. When users press an idle BLF Assisted
Directed Call Park button for an active call, the active call
is parked at the Direct Park slot associated with the
Assisted Directed Call Park button.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Telephony Features Available for Cisco Unified IP Phone
Configuration reference
For more information, see:
• Cisco Unified Communications
Manager Features and Services Guide,
"Barge and Privacy" chapter
• Cisco Unified Communications
Manager System Guide, "Cisco Unified
IP Phones" chapter
For more information, see the Cisco Unified
Communications Manager Administration
Guide, "SIP Profile Configuration" chapter.
For more information, see the Cisco Unified
Communications Manager Features and
Services Guide, "Call Pickup" chapter.
For more information, see the Cisco Unified
Communications Manager Features and
Services Guide, "Assisted Directed Call Park"
chapter.
Communications Manager 9.0 (SCCP and SIP)
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