Cisco 7975G Software Manual page 202

Status Messages Screen
Message
ITL update failed
Load Auth Failed
Load ID incorrect
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
182
Description
Updating ITL file failed.
The phone could not load a
configuration file.
Load ID of the software file is of the
wrong type.
Model Information, Status, and Statistics
Possible explanation and action
Phone has CTL or ITL file installed and it
failed to update new ITL file.
Possible reasons for failure:
• Network failure
• TFTP server was down
• Trust Verification Service (TVS)
server was down
Possible solutions:
• Check the network connectivity.
• Check whether the TFTP server is
active and functioning normally.
• Check whether the Trust Verification
Service (TVS) server is active and
functioning normally.
• Manually delete CTL and ITL files if
all the above solutions fail.
Check that:
• A good version of the configuration
file exists on the applicable server.
• The phone load being downloaded has
not been altered or renamed.
• Phone load type is compatible; for
example, you cannot place a DEV load
configuration file on a REL-signed
phone.
Check the load ID assigned to the phone
(from Cisco Unified Communications
Manager, choose Device > Phone). Verify
that the load ID is entered correctly.