Basic Reset; Factory Reset - Cisco 7975G Software Manual

Troubleshooting and Maintenance

Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an
error and provides a way to reset or restore various configuration and security settings.
The following table describes the ways to perform a basic reset. You can reset a phone with any of these
operations any time after the phone has started up. Choose the operation that is appropriate for your situation.
Table 56: Basic Reset Methods
Operation
Restart phone
Erase softkey

Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset
to its default value:
• CTL file: Erased
• LSC: Erased
• User configuration settings: Reset to default values
• Network configuration settings: Reset to default values
• Call histories: Erased
• Locale information: Reset to default values
Performing
From the Main screen, press Settings
to display the Settings menu, then
press **#**.
Note This factory reset sequence
also works from any other
screen that does not accept
user input.
From the Settings menu, unlock phone
options (see Unlock and Lock
Options, on page
Erase.
From the Network Configuration
menu, unlock phone options (see
Unlock and Lock Options, on page
63). Then press Erase.
From the Security Configuration
menu, unlock phone options (see
Unlock and Lock Options, on page
63). Then press the Erase softkey.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Cisco Unified IP Phone Reset or Restore
Explanation
Resets any user and network configuration
changes that you have made but that the
phone has not written to the flash memory
to previously saved settings, then restarts the
phone.
Resets user and network configuration
settings to their default values, deletes the
63). Then press CTL file from the phone, and restarts the
phone.
Resets network configuration settings to their
default values and resets the phone. (This
method causes DHCP reconfigure the IP
address of the phone.)
Deletes the CTL file from the phone and
restarts the phone.
Communications Manager 9.0 (SCCP and SIP)
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