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Cisco 7975G Software Manual

Unified ip phone user guide for cisco unified communications manager 9.0 (sccp and sip)
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Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
First Published: January 01, 2012
Last Modified: August 13, 2012
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  Summary of Contents for Cisco 7975G

  • Page 1 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: August 13, 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. http:// Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks .
  • Page 3: Table Of Contents

    Cisco Unified IP Phone 7945G and 7965G Cleaning and Maintenance Feature Buttons and Menus Phone Help System Feature Availability Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 4 Make Call from Mobile Phone Using Mobile Voice Access Make Fast Dial Call Dial Personal Address Book (PAB) Entry Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 5 Set Up DND Settings Conference Calls Adhoc Conference Create Conference by Calling Participants Add New Participants to Conference Join Conference Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 6 Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number Hunt Groups Log In and Out of Hunt Groups Shared Lines Remote-in-Use Icon Call Information and Barge Privacy Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 7 Wireless Headset Wideband Headset Speakerphone AutoAnswer with Headset or Speakerphone Phone Customization C H A P T E R 5 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 8 Search for PAB Entry Dial from PAB Entry Delete PAB Entry Edit PAB Entry Add New PAB Entry Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) viii...
  • Page 9 Delete Fast-Dial Personal Address Book Entry Address Book Synchronization Tool Speed Dial Setup on Web Set Up Speed-Dial Buttons Set Up Abbreviated Dialing Codes Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 10 No Dial Tone or Cannot Complete Call Missing Softkey Cannot Barge Call and Hear Fast Busy Call Disconnects After Barge Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 11 Quality Reporting Tool Warranty A P P E N D I X A Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 12 Contents Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 13 Buttons and Hardware, on page Learn about the phone screen Phone Screen Features, on page Make calls Basic Call Options, on page Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xiii...
  • Page 14: Preface

    Look for the eLearning tutorial (English only) for your phone model in the documentation list at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 15: Safety And Performance Information

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...
  • Page 16: Accessibility Features

    Further information regarding U.S. export regulations is available at this URL: http://www.access.gpo.gov/bis/ear/ear_data.html. Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series.
  • Page 17: Phone Features

    The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 3 for the description of the numbered items. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 18: Cisco Unified Ip Phone 7970G And 7971G-Ge Buttons And Hardware

    The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 3 for the description of the numbered items. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 19: Cisco Unified Ip Phone 7945G Buttons And Hardware

    Buttons and Hardware Identification The following table describes the buttons and hardware on the phones. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 20 No color: Ready for input • Green steady: Sleep mode Autodials your voice message service (varies by service). Messages button Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 21 Each button activates a softkey option that displays on your phone screen. Softkey buttons Handset light strip Indicates an incoming call or new voice message. Phone screen Shows phone features. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 22: Line And Call Definitions

    Busy Lamp Field Features, on page in-use BLF- monitored line is Busy Lamp Field Features, on page ringing (BLF Pickup) Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 23: Phone Screen Features

    (standard view). See Line and Call Icons, on page 6 Multiple Calls. Phone tab Indicates call activity. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 24: Phone Screen Actions

    • Green, steady: Touchscreen is in Power Save mode • Green, flashing: Touchscreen is disabled Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 25: Cisco Unified Ip Phone 7945G And 7965G Cleaning And Maintenance

    Display button remains lit. Feature Buttons and Menus Press a feature button to open or close a feature menu. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 26: Phone Help System

    Get help using Help Press . After a second or two, press again, or choose Help from the main menu. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 27: Feature Availability

    Mobility Mobility New Call New Call New Call Other PickUp OPickUp Other PickUp Quality Reporting Tool Quality Reporting Tool Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 28: Sip And Sccp Signaling Protocols

    (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured. For more information about EnergyWise and your phone, contact your system administrator. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 29: Phone Installation

    Phone Cable Lock, page 16 Cisco Unified IP Phone Cable Installation See the following figure and table to connect your phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 30: Hookswitch Clip Removal (Required)

    If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 31: Footstand Adjustment

    You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone restarts. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 32: Headset

    An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user.
  • Page 33: Cisco Unified Ip Phones 7945G, 7965G, And 7975G Cable Lock

    Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock For an illustration on how to connect a cable lock to the Cisco Unified IP Phones 7945G, 7965G, and 7947G, see the following figure.
  • Page 34: Cisco Unified Ip Phones 7970G And 7971G-Ge Cable Lock

    Cisco Unified IP Phones 7970G and 7971G-GE Cable Lock Cisco Unified IP Phones 7970G and 7971G-GE Cable Lock For an illustration on how to connect a cable lock to the Cisco Unified IP Phones 7970G and 7971G-GE, see the following figure.
  • Page 35: Calling Features

    Advanced Call Handling, page 41 Basic Call Options Here are some easy ways to place a call on your Cisco Unified IP Phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 36: Place Call

    Step 1 Press Step 2 Enter a number. Place Call Using Headset Procedure Perform one of the following actions: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 37: Redial Number

    • Missed Calls • Received Calls • Placed Calls Step 3 Select the listing or scroll to it and go off-hook. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 38: Additional Call Options

    Procedure Perform one of the following actions: • Press (a Speed Dial button). • Use the Abbreviated Dial feature. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 39: Dial From Corporate Directory On Phone

    Hang up. Your phone alerts you when the line is free. Step 3 Place the call again. Make Priority (Precedence) Call Only SCCP phones support priority calling. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 40: Place Call Using Billing Or Tracking Code

    To find and select an entry, scroll to or press the index number. The system dials the specified number. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 41: Dial Personal Address Book (Pab) Entry

    Retrieve a parked call on another Use Call Park, Directed Call Park, or Assisted Directed Call Park, on page 44 phone Call Park. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 42: Call Disconnect

    Hang up one call, but preserve another call on the Press EndCall. If necessary, remove the call from hold first. same line Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 43: Hold And Resume

    Step 1 Make sure that the call you want to put on hold is highlighted. Step 2 Press Hold. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 44: Remove Call From Hold On Different Line

    You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 45: Switch Between Connected Calls On One Line

    The phone places the active call on hold and the selected call resumes. Remove Call from Hold on Current Line Procedure Step 1 Highlight the appropriate call. Step 2 Press Resume. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 46: View Calls On Another Line

    You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 47: Switch In-Progress Call From Mobile Phone To Desk Phone

    • When a call is chaperoned, the call chaperone cannot use transfer. • To redirect a call to a voice message system, press iDivert. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 48: Transfer Call Without Talking To Transfer Recipient

    • If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also contact your system administrator to configure a longer timeout value. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 49: Send Active, Ringing, Or On-Hold Call To Voice Message System

    Send Active, Ringing, or On-Hold Call to Voice Message System • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified phones. The iDivert feature returns when the call ends.
  • Page 50: Set Up And Cancel Call Forward All From Phone

    Set up and Cancel Call Forward All from Phone • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the Call Forward feature.. The Call Forward feature returns when the call ends.
  • Page 51: Turn Dnd On And Off

    • If both DND and AutoAnswer are enabled, only intercom calls autoanswer. • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the call ends.
  • Page 52: Adhoc Conference

    Join allows you to combine two or more existing calls to create a conference in which you are a participant. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 53: Join Together Existing Calls On Single Phone Line

    You can create a conference by using cBarge to add yourself to a call on a shared line. Related Topics Barge, cBarge, and Shared Lines, on page 47 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 54: Create Conference By Barging Call On Shared Line

    Step 4 Dial the Meet Me conference number. Participants can now join the conference by dialing the Meet Me number. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 55: Join Meet Me Conference

    To drop the last participant added to the conference, press RMLstC or Remove Last Participant. You can remove participants only if you initiated the conference call. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 56: Verify Conference Call Security

    • When your active call is being monitored or recorded, you can receive or place intercom calls. • You cannot place an intercom call on hold. If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that Note your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line.
  • Page 57: Place Intercom Call To Preconfigured Intercom Number

    Speed Dial enables you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 58: Make Call Using Speed-Dial Buttons

    Create a Personal Address Book entry and assign a Fast Dial code. Step 2 To place a call, access the Fast Dial service on your phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 59: Call Pickup

    If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 60: Answer Call Ringing On Another Extension In Group Or In Associated Group

    You park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).
  • Page 61: Store And Retrieve Active Call Using Call Park

    Record the call park number displayed on your phone screen. Step 3 Hang up. Step 4 To pick up the parked call, enter the call park number from any Cisco Unified IP Phone in your network. Direct and Store Active Call at Directed Call Park Number Procedure Step 1 During a call, press Transfer.
  • Page 62: Hunt Groups

    You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 63: Call Information And Barge

    • Single-button barge allows you to press a line button to barge a call (if only one call is on the line). • Multitouch barge allows you to view call information before barging. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 64: Barge Features

    • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 65: Prevent And Allow Others To View Or Barge Calls On Shared Line

    Line is in Do Not Disturb state. • (flashing) Line is ringing (BLF Pickup only). • BLF indicator unavailable for this line. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 66: Use Blf Pickup To Answer Ringing Call

    The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 67 • Authenticated call or conference • Encrypted call or conference • Nonsecure call or conference Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 68: Vpn Client

    Note Cisco determines that a device engaged in a call is either trusted or untrusted. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.
  • Page 69: Suspicious Call Trace

    Is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 70 ◦ Add the call to a three-way conference ◦ Answer the call using PickUp • MLPP overrides the Do Not Disturb (DND) feature. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 71: Cisco Extension Mobility

    After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone. Tips •...
  • Page 72: Change Your Pin Using Change Credentials Service

    Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 73: Mobile Connect And Mobile Voice Access

    510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 74: Put Call Picked Up On Mobile Phone On Hold

    • One phone: Enter 1 and enter the number you want to add as a remote destination, followed by pound (#). Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 75: Turn Off Mobile Connect From Mobile Phone

    Press Mobility to display the current remote destination status (Enabled or Disabled). Step 2 Press Select to change the status. Step 3 Press Exit. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 76 Calling Features Business Calls using Single Phone Number Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 77: Chapter 4 Handset, Headset, And Speakerphone

    Press Save to preserve the volume level for future calls. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 78: Headset

    Select one of the sidetone levels: • High • Normal • Low • Very Low • Off Step 5 Press Save or press Cancel. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 79: Wireless Headset

    Wireless Headset Wireless Headset Cisco Unified IP Phones 7945G, 7965G, and 7975G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset remote features. Also, check with your system administrator to be sure your phone can use a wireless headset with the wireless headset remote hookswitch control feature.
  • Page 80 Otherwise, calls ring normally and you must manually answer them. speakerphone AutoAnswer is disabled when the Do Not Disturb feature is active. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 81: Chapter 5 Phone Customization

    C H A P T E R Phone Customization You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. • Rings and Message Indicator Customization, page 65 • Phone Screen Customization, page 67 Rings and Message Indicator Customization You can customize how your phone indicates an incoming call and a new voice mail message.
  • Page 82: Adjust Phone Ringer Volume Level

    Access your message indicator settings. Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 83: Phone Screen Customization

    Press Exit to return to the selection menu. Step 5 Press Save to accept the image or press Cancel. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 84: Change Phone Screen Language

    > User Preferences > Viewing Angle. Step 2 To make adjustments, press Up, Down, or Step 3 Press Save, or press Cancel. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 85: Chapter 6 Call Logs And Directories

    • To see if the line in the call log is busy before placing a call to that line, look for Busy Lamp Field indicators. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 86: View Call Logs

    Erase All Call Records in All Logs Procedure Step 1 Press Step 2 Press Clear. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 87: Erase All Call Records In Single Log

    • Missed Call • Placed Calls • Received Calls Step 3 Highlight a call record. Step 4 Press Delete. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 88: Dial From Call Log (While Not On Another Call)

    To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete. Step 6 Press Dial. Step 7 Choose a menu item to handle the original call: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 89: Place Call From Url Entry In Call Log

    Redial International Call from Missed and Received Call Logs Procedure Step 1 Press Step 2 Choose one of the following entries: • Missed Call • Received Calls Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 90: Directory Features

    Use your keypad to enter a full or partial name and press Search. Step 3 To dial, select the listing, or scroll to the listing and lift the handset. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 91: Dial From Corporate Directory (While On Another Call)

    • Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 92: Access Personal Directory (For Pab And Fast Dial Codes)

    Highlight the number that you want to dial and press OK. Step 6 Press OK again to dial the number. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 93: Delete Pab Entry

    Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as 9 or 1. Step 7 Choose Submit to add the entry to the database. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 94: Assign Fast Dial Code To Pab Entry

    Use Previous or Next to move through listings. Step 3 Highlight the listing that you want and press Select. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 95: Place Call Using Fast Dial Code

    Log out of Personal Directory Procedure Step 1 Choose > Personal Directory (exact name can vary). Step 2 Choose Logout. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 96 Call Logs and Directories Personal Directory Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 97: Voice Messages

    • To send a call to a voice message system, press iDivert. Related Topics Rings and Message Indicator Customization, on page 65 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 98: Set Up And Personalize Voice-Message Service

    To connect each time to the voice message service on the primary line, contact your system administrator for the options. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 99: User Options Web Pages

    User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you control features, settings, and services for your Cisco Unified IP Phone.
  • Page 100: Select Device From User Options Web Page

    Select Device from User Options Web Page The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.
  • Page 101: Add New Personal Address Book Entry

    Select Reset and then select Restart to refresh the phone configuration. You can now press the button to access PAB codes. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 102: Search For Personal Address Book Entry

    Before you can assign a line button for Fast Dial, your system administrator must configure the phone to Note display services. Contact your system administrator for more information. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 103: Assign Fast Dial Code To Personal Address Book Entry

    Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 104: Search For Fast Dial Entry

    Search for the Fast Dial entry that you want to edit. Step 4 Select a component of the entry. Step 5 Change the phone number. Step 6 Select Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 105: Delete Fast-Dial Personal Address Book Entry

    Windows Address Book (if applicable) with your PAB. After synchronization, entries from your Microsoft Windows Address Book are accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator gives you access to TABSynch and provide detailed instructions.
  • Page 106: Set Up Abbreviated Dialing Codes

    If only one service is configured, the service opens by default. If more than one service is configured, select an option from the menu on the screen. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 107: Subscribe To Service

    On your User Options web page, search for services. Step 2 Select one or more entries. Step 3 Select Delete Selected. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 108: Change Service Name

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, contact your system administrator.
  • Page 109: Change Browser Password

    Step 3 In the User Locale area, select an item from the Locale drop-down list. Step 4 Select Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 110: Change Phone Display Language

    Step 5 In the Incoming Call Forwarding area, choose Call Forward settings for various conditions. Step 6 Click Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 111: Change Voice Message Indicator Setting Per Line

    Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. Step 6 Click Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 112: Change Or Create Line Text Label That Appears On Phone Screen

    Phone and Access List Set Up for Mobile Connect You must add your mobile phone (and any other phones you use) to Cisco Mobile Connect, before you can place and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 113: Add New Remote Destination

    • Ring this destination only if the caller is in the allowed access list that you select. • Do not ring this destination if the caller is in the blocked access list that you select. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 114: Cisco Webdialer

    Step 10 Select Save. Cisco WebDialer Cisco WebDialer allows you to place calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator configures this feature for you. Use WebDialer with User Options Directory...
  • Page 115: Log Out Of Webdialer

    WebDialer-enabled online directory. • Disable Auto Close: If selected, the call window does not close automatically after 15 seconds. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 116 User Options Web Pages Cisco WebDialer Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 117: Chapter 9 Additional Options

    The Cisco Unified IP Phone 7945G does Note not support the Cisco Unified IP Phone Module 7916 Phone Guide Expansion Module. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 118 Contact your system administrator about the Cisco phone number and settings to a Extension Mobility Service. IP31_TP_CB807267_00_cisco-extension-mobility.xml. shared Cisco Unified IP Phone Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 119: Chapter 1 0 Troubleshooting

    • Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day. Solution Try the following: • Log into the Extension Mobility service. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 120: Missing Softkey

    Call Disconnects After Barge Problem You are disconnected from a call that you joined using Barge. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 121: Cannot Use Callback

    The phone will power up (wake) when the system sends the wake up message. You cannot wake the phone before its scheduled power up time. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 122: Security Error Message

    Phone Troubleshooting Data Your system administrator may ask you to access administration data on your phone for troubleshooting purposes. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 123: Quality Reporting Tool

    • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 124 Troubleshooting Quality Reporting Tool Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 125: Appendix A Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 126 Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 127 91, 92, 93, 94 browser password language 93, 94 cable lock phone display connecting to phone user options web pages Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-1...
  • Page 128 19, 22 features 11, 101 directed call park availability of available on your phone Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-2...
  • Page 129 Malicious Call Identification iDivert MCID Meet Me conferences Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-3...
  • Page 130 See also browser password changing See also browser password received calls Personal Address Book (PAB) records using on phone Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-4...
  • Page 131 83, 85, 86, 87, 88, 89, 93, 94, 96, 97 SIP versus SCCP protocol fast dials 87, 88, 89 assign a code Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-5...
  • Page 132 83, 84, 90 accessing headset configuring features and services with subscribing to phone services with using on phone Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-6...

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