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Cisco 7975G Software Manual

Administration guide for cisco unified communications manager 7.0 (sccp and sip)
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Cisco Unified IP Phone 7975G
Administration Guide for Cisco Unified
Communications Manager 7.0 (SCCP and
SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-15790-01

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  Summary of Contents for Cisco 7975G

  • Page 1 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15790-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 5: Table Of Contents

    Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7975G in Cisco Unified Communications Manager 1-18 Installing Cisco Unified IP Phones 1-21 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 6 Network and Access Ports Handset Speakerphone Headset Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Enabling a Wireless Headset Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 7 QoS Configuration Menu 4-26 Network Configuration 4-27 Security Configuration Menu 4-31 CTL File Menu 4-32 Trust List Menu 4-33 802.1X Authentication and Status 4-34 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 8 Model Information Screen Status Menu Status Messages Screen Network Statistics Screen Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) viii OL-15790-01...
  • Page 9 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-14 Resetting or Restoring the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 10 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Performing Final End User Configuration Steps Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 11 Contents N D E X Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 12 Contents Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 13 Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how to properly and safely install and configure the Cisco Unified IP Phone on your network. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) xiii OL-15790-01...
  • Page 14: Related Documentation

    Regulatory Compliance and Safety Information for the Cisco Unified IP Phone • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 15: Cisco Product Security Overview

    A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks. font Terminal sessions and information the system displays are in font. screen screen Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 16 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 17: Understanding The Cisco Unified Ip Phone 7975G

    The Cisco Unified IP Phone 7975G provides a color touchscreen, support for up to eight line or speed dial numbers, context-sensitive online help for buttons and features, and a variety of other sophisticated functions.
  • Page 18: Understanding The Cisco Unified Ip Phone 7975G

    Display button Awakens the touchscreen from sleep mode or disables it for cleaning. No color—Ready for input Green flashing—Disabled Green steady—Sleep mode Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 19: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Each activates a softkey option (displayed on your touchscreen). Handset light strip Indicates an incoming call or new voice message. Touchscreen Shows phone features. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 20: What Networking Protocols Are Used?

    Phones” section on page 1-15 for additional connected. After authentication is successful, information. normal traffic can pass through the port. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 21 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 22 Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1 • Understanding the Phone Startup Process, page 2-7 Network Configuration Menu, page 4-5 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 23: What Features Are Supported On The Cisco Unified Ip Phone 7975G?

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones.
  • Page 24: Understanding Security Features For Cisco Unified Ip Phones

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 25: Overview Of Supported Security Features

    Cisco Unified IP phones. The Cisco Unified IP Phones Series use the Phone Security Profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
  • Page 26: Overview Of Supported Security Features

    Note more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-10 OL-15790-01...
  • Page 27: Understanding Security Profiles

    Security profiles Defines whether the phone is nonsecure, authenticated, encrypted or protected. See “Understanding Security Profiles” section on page 1-12 for more information. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-11 OL-15790-01...
  • Page 28: Identifying Authenticated, Encrypted, And Protected Phone Calls

    Related Topics Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-13 • Device Configuration Menu, page 4-11 • Security Restrictions, page 1-17 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-12 OL-15790-01...
  • Page 29: Establishing And Identifying Secure Conference Calls

    As participants are added, Cisco Unified Communications Manager verifies the security mode of each phone (encrypted or authenticated) and maintains the secure level for the conference. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-13...
  • Page 30: Establishing And Identifying Protected Calls

    A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
  • Page 31: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    These sections provide information about 802.1X support on the Cisco Unified IP Phones: Overview, page 1-16 • Required Network Components, page 1-16 • Best Practices—Requirements and Recommendations, page 1-16 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-15 OL-15790-01...
  • Page 32 Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.
  • Page 33: Security Restrictions

    Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-18 • • Installing Cisco Unified IP Phones, page 1-21 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-17 OL-15790-01...
  • Page 34 Provides list of configuration requirements for setting up phones. Identifies preliminary configuration that you need to perform before configuring individual phones, such as phone button templates or softkey templates. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-18 OL-15790-01...
  • Page 35 Users can change speed-dial settings on their phones by using Cisco Note Unified IP Phone Configuration” Unified CallManager User Options. chapter, “Configuring Speed-Dial Buttons” section. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-19 OL-15790-01...
  • Page 36: Installing Cisco Unified Ip Phones

    Users can change speed-dial settings on their phones by using Cisco Note Unified IP Phone Configuration” Unified CallManager User Options. chapter, “Configuring Speed-Dial Buttons” section. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-20 OL-15790-01...
  • Page 37: Installing Cisco Unified Ip Phones

    You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide with each phone provides directions for connecting the phone handset, cables, and other accessories. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-21 OL-15790-01...
  • Page 38: Checklist For Installing The Cisco Unified Ip Phone 7975G

    Monitor the phone startup process. See the “Verifying the Phone Startup Process” section on Verifies that phone is configured properly. page 3-12. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-22 OL-15790-01...
  • Page 39 3-13. Using DHCP—To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, See the “Network choose Settings > Network Configuration> IPv4 Configuration and: Configuration Menu”...
  • Page 40 Information to Users Via a Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 1-24 OL-15790-01...
  • Page 41: Understanding Interactions With Other Cisco Unified Ip Communications Products

    Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco prestandard PoE, and so on.
  • Page 42: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Security Features for Cisco Unified IP Phones” section on page 1-8. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 43: Providing Power To The Phone

    • Providing Power to the Phone The Cisco Unified IP Phone 7975G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
  • Page 44: Power Guidelines

    IEEE 802.3af Class 3 power from a Cisco switch, with 12 W Full IP Phone bidirectional power negotiation enabled 7975G External power — Full Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 45: Power Outage

    TFTP server to request the required load files. (These files are digitally signed to ensure the authenticity of the file source.) Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 46 For more information about how the phone interacts with the TFTP server, refer to Cisco Unified Communications Manager System Guide, “Cisco TFTP” chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 47: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7975G goes through a standard startup process, as described in Table 2-4.
  • Page 48: Adding Phones To The Cisco Unified Communications Manager Database

    Communications Manager database. Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: •...
  • Page 49: Adding Phones With Auto-Registration

    Move auto-registered phones to new locations and assign them to different device pools without • affecting their directory numbers. Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more Note than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones...
  • Page 50: Adding Phones With Auto-Registration And Taps

    MAC addresses and download pre-defined configurations for phones. Note Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding...
  • Page 51: Adding Phones With Cisco Unified Communications Manager Administration

    Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Auto-Registration and TAPS, page 2-10 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 2-11 OL-15790-01...
  • Page 52: Using Cisco Unified Ip Phones With Different Protocols

    Bulk Administration > Phones > Migrate Phones > SCCP to SIP. For detailed information, refer to Cisco Unified Communications Manager Bulk Administration Guide. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 2-12...
  • Page 53: Converting An In-Use Phone From Sip To Sccp

    Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: From the phone, choose Settings > Network Configuration and look at the MAC Address field.
  • Page 54 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 2-14 OL-15790-01...
  • Page 55: Before You Begin

    Cisco Unified Communications Manager Configuration, page 3-2 Network Requirements For the Cisco Unified IP Phone 7975G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)
  • Page 56: Chapter 3 Setting Up The Cisco Unified Ip Phone

    Unified Communications Manager” section on page 5-20 for details. Understanding the Cisco Unified IP Phone 7975G Components The Cisco Unified IP Phone 7975G include these components on the phone or as accessories for the phone: Network and Access Ports, page 3-2 •...
  • Page 57: Handset

    The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and into the Handset port on the back of the phone.
  • Page 58: Audio Quality Subjective To The User

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
  • Page 59: Using External Devices

    In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
  • Page 60 Mbps connections and Category 5e/6 for 1000 Mbps connections. Figure 3-1 Cisco Unified IP Phone 7975G Rear Cable Connections 10/100/1000 SW 10/100/1000 PC DC48V Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 61: Attaching A Cisco Unified Ip Phone Expansion Module

    “Modifying Phone Button Templates” section on page 5-17 for details. You can attach one or more Cisco Unified IP Phone Expansion Modules to a phone by using one of the following methods: When you initially add the phone to Cisco Unified Communications Manager, by selecting 7914 •...
  • Page 62: Adjusting The Placement Of The Cisco Unified Ip Phone

    You can also mount the phone to the wall by using the footstand or by using the optional locking wall mount kit. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 63: Adjusting Cisco Unified Ip Phone Footstand And Phone Height

    Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7975G to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.
  • Page 64: Mounting The Phone To The Wall

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) If you attach the phone to a wall by using the standard footstand...
  • Page 65 Parts Used in Wall Mounting the Cisco Unified IP Phone Footstand adjustment button—Raises and lowers adjustment plate Wall mounting screw holes Adjustment plate—Raises and lowers phone vertically Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 3-11 OL-15790-01...
  • Page 66: Verifying The Phone Startup Process

    Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons flash on and off in sequence: Headset.
  • Page 67: Configuring Startup Network Settings

    To configure an LSC on the phone, perform the following procedure. Depending on how you have configured the CAPF, this procedure installs an LSC, updates an existing LSC, or removes an existing LSC. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 3-13 OL-15790-01...
  • Page 68 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-8 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 3-14 OL-15790-01...
  • Page 69: Configuration Menus On The Cisco Unified Ip Phone 7975G

    Cisco Unified Communications Manager Administration Phone Configuration window. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 70: Displaying A Configuration Menu

    Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-11 • Security Configuration Menu, page 4-31 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 71: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the << softkey if you make a mistake. This softkey deletes the character to the left of the • cursor. Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 72: Overview Of Options Configurable From A Phone

    Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone”...
  • Page 73: Network Configuration Menu

    For more information on the IPv4 address fields, refer to Table 4-3 IPv4 Configuration Menu Options. IPv6 Configuration This menu setting is disabled in this release. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 74 ID option, press the Edit softkey, and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 75 Edit softkey, and then enter a new PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 76 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 77 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 78 Configuration Menu” section on page 4-31. the Security Configuration menu. A new CTL file will be downloaded from the new TFTP Server 1 address. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-10 OL-15790-01...
  • Page 79: Device Configuration Menu

    TFTP server.) These sub-menus are: Unified CM Configuration Menu, page 4-12 • SIP Configuration Menu (SIP Phones Only), page 4-13 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-11 OL-15790-01...
  • Page 80: Unified Cm Configuration Menu

    No current connection to this Cisco Unified Communications Manager server An option may also display one of more of the designations or icons shown in Table 4-5. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-12 OL-15790-01...
  • Page 81: Sip Configuration Menu (Sip Phones Only)

    The SIP Configuration menu is available on SIP phones. This menu contains these sub-menus: SIP General Configuration Menu, page 4-14 • Line Settings Menu (SIP Phones Only), page 4-15 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-13 OL-15790-01...
  • Page 82: Sip General Configuration Menu

    Administration, choose Device > Device Settings > SIP Profile. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-11 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-14 OL-15790-01...
  • Page 83: Line Settings Menu (Sip Phones Only)

    Displays if the line is part of a shared line (Yes) Display only—Cannot configure. or not (No). Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-11 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-15 OL-15790-01...
  • Page 84: Call Preferences Menu (Sip Phones Only)

    New Speed Dial or Device > Phone > Add/Update Speed Dials. Related Topics Displaying a Configuration Menu, page 4-2 • • Device Configuration Menu, page 4-11 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-16 OL-15790-01...
  • Page 85: Http Configuration Menu

    XML Administration, choose Device > Phone > service specified in the Idle URL option is Phone Configuration. activated. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-17 OL-15790-01...
  • Page 86: Locale Configuration Menu

    Directed Broadcast, Unicast, Mulitcast, and Any cast. NTP Mode 2 Secondary server mode. Supported modes are Display only—Cannot configure. Directed Broadcast, Unicast, Multicast, and Any cast. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-18 OL-15790-01...
  • Page 87: Ui Configuration Menu

    Phone Configuration. presses another softkey, the display reverts to the initial softkeys. Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-19 OL-15790-01...
  • Page 88: Media Configuration Menu

    From Cisco Unified Communications Manager Enabled video calls when connected to an appropriately Administration, choose Device > Phone > equipped computer. Phone Configuration. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-20 OL-15790-01...
  • Page 89 Range: 0 percent to 100 percent. (0 percent is –66 dBM and 100 percent is –3 dBM.) Default: 84 percent (–10dBM) See also: Recording Tone Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-21 OL-15790-01...
  • Page 90 Administration, choose Device > Phone. The default is “Use System Default,” which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-22 OL-15790-01...
  • Page 91: Power Save Configuration Menu

    Indicates whether the LCD screen automatically From Cisco Unified Communications Manager Call illuminates when a call is received. Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-23 OL-15790-01...
  • Page 92: Ethernet Configuration Menu

    When forwarding delay is set to enabled, the internal switch waits eight seconds before forwarding packets between the PC port and the switch port. Default is disabled. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-24 OL-15790-01...
  • Page 93: Security Configuration Menu

    Use Cisco Unified Communications Manager phone. Administration to modify. Logging Display For use by the Cisco Technical Assistance Center (TAC), if necessary. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-25 OL-15790-01...
  • Page 94: Qos Configuration Menu

    Administration, choose System > Enterprise Parameters. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-26 OL-15790-01...
  • Page 95: Network Configuration

    0. For additional information, see the following sections: Call Statistics Screen, page 7-13 • Streaming Statistics, page 8-11 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-27 OL-15790-01...
  • Page 96 The current PC and switch port CDP Note values are shown on the Settings menu. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-28 OL-15790-01...
  • Page 97 Phone Configuration. protocol, which should match the protocol supported by the switch. Settings include: Enabled—default • Disabled • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-29 OL-15790-01...
  • Page 98 Administration, choose Device > Phone > Phone Configuration. Related Topics Displaying a Configuration Menu, page 4-2 • • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-30 OL-15790-01...
  • Page 99: Security Configuration Menu

    For more information about this server, refer to theCAPF server that the phone uses. the “Using the Certificate Authority Proxy Function” section in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-31 OL-15790-01...
  • Page 100: Ctl File Menu

    TFTP Server 2 option on the Network Configuration menu. Unlocking the CTL File To unlock the CTL file from the Security Configuration menu, follow these steps: Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-32 OL-15790-01...
  • Page 101: Trust List Menu

    Cisco Unified Communications Communications Manager Administration. Manager Security Guide. Also displays a certificate icon if a certificate is installed for this server. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-33 OL-15790-01...
  • Page 102: 802.1X Authentication And Status

    Realm—Indicates the user network domain, Display only—Cannot configure. always set as Network Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-34 OL-15790-01...
  • Page 103 Authenticating—Authentication in progress • Authenticated—Authentication successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-35 OL-15790-01...
  • Page 104 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 4-36 OL-15790-01...
  • Page 105 Setting Up Services, page 5-20 • Adding Users to Cisco Unified Communications Manager, page 5-20 • • Managing the User Options Web Pages, page 5-21 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 106: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7975G Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
  • Page 107 Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications • Manager Features and Services Guide, “Cisco Call Back” chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 108 Manager Administration Guide, original dialed number. “Directory Number Configuration” chapter. Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 109 Cisco Unified Communications • Manager System Guide, “Understanding Route Plans” chapter. Cisco Unified Communications • Manager Features and Services Guide, “Call Display Restrictions” chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 110 Cisco Unified Communications Manager Administration) allows you to enable these features. Be sure to inform your users Note whether these features are activated. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 111 For more information, refer to the incoming call and a new voice mail message. Cisco Unified Communications Manager Features and Services Guide, “Custom Phone Rings” chapter Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 112 For more information, refer to the codes (FAC) (SCCP Cisco Unified Communications phones only) Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 113 When a call is Cisco Unified Communications diverted, the line becomes available to make or receive new Manager Features and Services calls. Guide, “Immediate Divert” chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 114 • Manager System Guide, “Cisco Unified IP Phones” chapter. • Cisco Unified Communications Manager Features and Services Guide, “Malicious Call Identification” chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 5-10 OL-15790-01...
  • Page 115 Refer to Cisco Unified Appearance active at any time; other calls are automatically placed on Communications Manager hold. Administration Guide, “Directory Number Configuration” chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 5-11 OL-15790-01...
  • Page 116 System Guide, “SIP Dial Rules hook. This can be useful for phones that are designated for Configuration” chapter. calling emergency or “hotline” numbers. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 5-12 OL-15790-01...
  • Page 117 Cisco Unified Communications • Manager Administration Guide, “Directory Number Configuration” chapter. • “Creating Custom Phone Rings” section on page 6-2. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 5-13 OL-15790-01...
  • Page 118 (beep tone) during a call when it is being monitored. Guide, “Monitoring and Recording” chapter. Note The intercom feature is disabled when a call is being monitored or recorded. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 5-14 OL-15790-01...
  • Page 119 Direct Transfer does not initiate a consultation call and does not put the active call on hold. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 5-15 OL-15790-01...
  • Page 120: Configuring Corporate And Personal Directories

    Unified Communications Manager” chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7975G gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for co-workers.
  • Page 121: Configuring Corporate Directories

    Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 5-17 OL-15790-01...
  • Page 122: Modifying A Phone Button Template For Personal Address Book Or Fast Dials

    Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 7975G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial.
  • Page 123: Configuring Softkey Templates

    You can also modify a nonstandard softkey template. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 5-19...
  • Page 124: Setting Up Services

    Cisco Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7975G Phone Guide for more information).
  • Page 125: Managing The User Options Web Pages

    Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7975G Guide. Giving Users Access to the User Options Web Pages...
  • Page 126 Hide All Settings—No call forward settings display on the User Options web pages. • Show Only Call Forward All—Only call forward all calls displays on the User Options web page. • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 5-22 OL-15790-01...
  • Page 127: Chapter 6 Customizing The Cisco Unified Ip Phone

    • file list* – file view* – file search* – file get* – file dump* – file tail* – – file delete* Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 128: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 129: Pcm File Requirements For Custom Ring Types

    “PCM File Requirements for Custom Ring Types” section on page 6-3. Place the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Step 2 Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco Unified Communications Operating System Administration Guide.
  • Page 130: List.xml File Format Requirements

    Thumbnail image—Version that displays on the Background Images screen from which users can • select an image. Must be 25% of the size of the full size image. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 131: Configuring A Custom Background Image

    “PNG File Requirements for Custom Background Images” section on page 6-4. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x216x16 The file name and subdirectory parameters are case sensitive.
  • Page 132: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7975G) and if the far endpoint supports G.722, the call connects by using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
  • Page 133: Configuring The Idle Display

    When the display is off, the LCD screen is dark and disabled, and the Display button lights. You can take any of these actions to turn on the display any time it is off: Press any button on the phone. • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 134 If this field is blank, the phone will turn off at the end of the day (0:00). If Display On Time is 0:00 and the display on duration is blank (or Note 24:00), the display will remain on continuously. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 135 The default value is 0:30. Display On If Incoming Disable/enable automatic illumination of the LCD screen when a call is Call received. Default: Disabled Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 136 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 6-10 OL-15790-01...
  • Page 137: Chapter 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7975G to view model information, status messages, network statistics, and firmware information for the phone: •...
  • Page 138: Model Information Screen

    Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics. • For more information, see the “Network Statistics Screen” section on page 7-9. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 139: Status Messages Screen

    To display the Status Messages screen, follow these steps: Procedure Press the Settings button. Step 1 Select Status. Step 2 Select Status Messages. Step 3 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 140 Problem with the CTL file on the TFTP server. list (CTL) file. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 141 See the “Network Configuration Menu” section on page 4-5 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 142 The phone remains idle until it is power cycled address. or you reset the DHCP address. See the “Network Configuration Menu” section on page 4-5 section for details. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 143 If you are using DHCP, the DHCP server • has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 144 CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 145: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 146 Link state and connection of the PC port (for example, Auto 100 Mb means that the PC port is in a link-up state and has Full-Duplex auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 7-10 OL-15790-01...
  • Page 147: Firmware Versions Screen

    To display the Firmware Version screen, follow these steps: Procedure Press the Settings button. Step 1 Select Status. Step 2 Select Firmware Versions. Step 3 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 7-11 OL-15790-01...
  • Page 148: Expansion Module Status Screen

    Number of packets discarded due to invalid checksum information RX Invalid Message Number of packets that have been discarded because a message was invalid or unsupported Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 7-12 OL-15790-01...
  • Page 149: Call Statistics Screen

    G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k. Rcvr Size Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 7-13 OL-15790-01...
  • Page 150 G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • • G.729 A/AB gives 3.8 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 7-14 OL-15790-01...
  • Page 151 RTCP receiver report blocks are received. 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 7-15...
  • Page 152 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 7-16 OL-15790-01...
  • Page 153: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 154: Accessing The Web Page For A Phone

    Status Messages—Displays up to the 10 most recent status messages that the phone has – generated since it was last powered up. For more information, see the “Device Logs” section on page 8-11. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 155: Disabling And Enabling Web Page Access

    User Options web pages. To control access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration.
  • Page 156: Device Information

    Communications Manager to which the phone belongs Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 157 Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) is enabled on the switch port. 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.
  • Page 158: Network Configuration

    HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 159 PC. Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 160: Network Statistics

    Network area—Displays information about network traffic to and from the network port on the • phone. Table 8-4 describes the items in this area. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 161 128 and 255 bytes in size Rx size256to511 Total number of packets received, including bad packets, that are between 256 and 511 bytes in size Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 162 Neighbor device port to which the phone is connected discovered by CDP protocol. LLDP Neighbor Device ID Identifier of a device connected to this port discovered by LLDP protocol. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 8-10 OL-15790-01...
  • Page 163: Device Logs

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 164 Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 8-12 OL-15790-01...
  • Page 165 Number of times RTCP Receiver Reports have been received. Rcvr Report Time Received Last time at which an RTCP Receiver Report was received. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 8-13 OL-15790-01...
  • Page 166 (lost frames) from the start of the voice stream. 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 8-14...
  • Page 167 “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-13 • “Monitoring the Voice Quality of Calls” section on page 9-16 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 8-15 OL-15790-01...
  • Page 168 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 8-16 OL-15790-01...
  • Page 169: Resolving Startup Problems

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7975G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
  • Page 170: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in the “Verifying the Phone Startup Process” section on page 3-12, and the LCD screen should display information.
  • Page 171: C H A P T E R 9 Troubleshooting And Maintenance

    You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the phone was recently moved from one location to another. See the “Network Configuration Menu” section on page 4-5 for instructions. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 172: Verifying Ip Addressing And Routing

    If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.
  • Page 173: Creating A New Configuration File

    You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified Communications Manager Administration Guide for more information. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 174: Registering The Phone With Cisco Unified Communications Manager

    Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco Unified Communications Manager Database”...
  • Page 175: Verifying Physical Connection

    Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.
  • Page 176: Verifying That The Phones Have Not Been Intentionally Reset

    PoE. Similarly, a phone may restart if it powers up by using PoE and then gets connected to an external power supply. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 177: Troubleshooting Cisco Unified Ip Phone Security

    – If the shared secret is not configured, enter it, and ensure that it matches the one on the authentication server. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 178: General Troubleshooting Tips

    G.729, calls between an IP phone and a digital mobile phone will have poor voice quality. Use G.729 only when absolutely necessary. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 9-10 OL-15790-01...
  • Page 179 Cisco Unified IP phone and the other device. The values of these statistics should match. See the “Call Statistics Screen” section on page 7-13 information about displaying these statistics. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 9-11 OL-15790-01...
  • Page 180 Video Advantage (CVTA) the PC Port is enabled, and that CDP is on the PC port. Network Configuration Menu, page 4-5 for more information. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 9-12 OL-15790-01...
  • Page 181 Cisco Unified Communications Manager configuration. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 9-13 OL-15790-01...
  • Page 182: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module

    Performing a Factory Reset, page 9-15 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 183: Performing A Factory Reset

    Options” section on page 4-3). Then press the Erase softkey. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased •...
  • Page 184: Using The Quality Report Tool

    Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.
  • Page 185: Using Voice Quality Metrics

    Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen”...
  • Page 186: Troubleshooting Tips

    Choose from the sites available for your access level. Cisco Unified IP Phone Troubleshooting Resources: • http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html Cisco Products and Services (Technical Support and Documentation): • http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 9-18 OL-15790-01...
  • Page 187: Cleaning The Cisco Unified Ip Phone

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the touchscreen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 188 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 9-20 OL-15790-01...
  • Page 189: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 190: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
  • Page 191: How Users Subscribe To Services And Configure Phone Features

    An overview of the tasks that users can accomplish by using the web page. • You can also refer users to Cisco Unified IP Phone 7975G Guide, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you integrate with many different voice mail messaging systems, including the Cisco Unity voice messaging system.
  • Page 192: How Users Configure Personal Directory Entries

    Choose the directory in which you want to install the application and click Next. Step 6 The Ready to Install window displays. Click Install. Step 7 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 193 To configure Cisco Unified Communications Manager server information, click the Server button. Step 4 The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
  • Page 194 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 195: Appendix

    Call Display Restrictions Supported Supported Call Forward All Supported Supported “Basic Call Handling—Forwarding Calls to Another Number” Call Forward All Breakout Supported Supported Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 196: A P P E N D I X B Feature Support By Protocol For The Cisco Unified Ip Phone 7975G

    Options” Help System Supported Supported “An Overview of Your Phone—Understanding Feature Buttons and Menus” Hold/Resume Supported Supported “Basic Call Handling—Using Hold and Resume” Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 197 “Advanced Call-Handling—Using Barge to Add Yourself to a Shared-Line Call” Speed Dialing Supported Supported “Advanced Call Handling—Speed Dialing” Transfer Supported Supported “Basic Call Handling—Transferring Calls” Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 198 Cisco Unified IP Phone Expansion Module 7916 Expansion Module 7916 Phone Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 199 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 200 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 201: Appendix

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that you have the latest translated text, user and network locales, and country-specific phone tones available for the Cisco Unified IP Phones.
  • Page 202: A P P E N D I X C Supporting International Users

    Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 203: Appendix

    As supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 204: Cable Specifications

    Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ BI_DD- Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 205 Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 206 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 207: Appendix

    User ID: johndoe • Phone model: 7961G • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 • Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 208: Appendix E Basic Phone Administration Step

    Configuring the Phone, page E-3 Step 6 Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Choose User Management >...
  • Page 209: Configuring The Phone

    Device Pool—Choose the device pool to which you want this phone assigned. The device pool – defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 210 Location—Choose the appropriate location for this Cisco Unified IP Phone. – Owner User ID—From the drop-down menu, choose the user ID of the assigned phone user. – Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 211 You can also leave this field blank to have the system display the phone extension. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 212: Performing Final End User Configuration Steps

    John Doe), then click on the user ID to get to the End User Configuration window for the user. In the End User configuration window, do the following: Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 213 “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) OL-15790-01...
  • Page 214 Authentication URL 4-17 states 4-35 authenticator, in 802.1X 1-16 auto answer Auto Call Select 4-19 Auto Line Select 4-19 abbreviated dialing auto-pickup Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-1 OL-15790-01...
  • Page 215 1-17 Caller ID Blocking configuring user services 5-20 call forward features all calls figure destination override installation checklist 1-21, 1-22 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-2 OL-15790-01...
  • Page 216 Debug Display web page 8-3, 8-11 creating Default Router 1-5 encrypted 1-12 Device Authentication 4-34 modifying device authentication 1-11 overview Device Configuration menu secure displaying Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-3 OL-15790-01...
  • Page 217 Domain Name System (DNS) server configuring with Cisco Unified Communications Manager, overview do not disturb informing users about DSCP For Call Control 4-26 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-4 OL-15790-01...
  • Page 218 1-13 handset, connecting padlock 1-13 headset shield 1-13 button for idle display connecting configuring disabling timeout 4-17 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-5 OL-15790-01...
  • Page 219 Headset Enabled 4-20 LCD screen Recording Tone 4-21 disabling 9-19 Recording Tone Duration 4-22 turning on and off automatically Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-6 OL-15790-01...
  • Page 220 DHCP Network Configuration menu HTTP about displaying RTCP editing values IPv4 SCCP options Alternate TFTP BOOTP Server 4-11 TFTP Default Router 1-5 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-7 OL-15790-01...
  • Page 221 Proxy Server URL 4-17 phone lines, buttons for phone screen phone settings access physical connection, verifying QoS Configuration menu 5-13 about 4-26 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-8 OL-15790-01...
  • Page 222 802.1X Authentication 4-32 See LCD screen 802.1X Authentication Status 4-32 secure conference CAPF Server 4-31 description 1-13, 5-14 CTL File 4-31 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-9 OL-15790-01...
  • Page 223 Survivable Remote Site Telephony buttons for See SRST template for 5-18 SW Port Configuration speed dialing 5-2, 5-11, 5-14, 5-15 SRST Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-10 OL-15790-01...
  • Page 224 4-11 forced authorization codes time, displayed on phone group call pickup Time-of-Day Routing 5-15 hold hold reversion touchscreen hunt group cleaning 9-19 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-11 OL-15790-01...
  • Page 225 BLF for Call Lists voice quality metrics 4-19 8-12 uncompressed wideband (16bits, 16kHz) audio voice VLAN Unified CM Configuration Menu Voice VLAN Enabled 4-12 4-25 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-12 OL-15790-01...
  • Page 226 Stream 4 8-3, 8-11 Stream 5 8-3, 8-11 wideband codec wideband headset 4-22 option 4-20 user controllable 4-20 Wireless Headset Enabled 4-20 XmlDefault.cnf.xml Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-13 OL-15790-01...
  • Page 227 Index Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) IN-14 OL-15790-01...