Lost Phone Connectivity; Get More Information When Your Phone Displays A Provisioning Failure Message - Cisco 7800 Series User Manual

Your Phone
<Phone IP> = actual IP address of your phone.
/admin = path to the access admin page of your phone.
<ping destination> = any IP address or domain name that you want to ping.
The ping destination allows only alphanumeric characters, '-', and "_" (underscores). Otherwise the phone
shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part
of the address as the pinging destination.
For example, to ping the 192.168.1.1 address:
http://<Phone IP>/admin/ping?192.168.1.1

Lost Phone Connectivity

Sometimes your phone loses its connection to the phone network. When this connection is lost, your phone
displays a message.
If you are on an active call when the connection is lost, the call continues. But, you don't have access to all
normal phone features because some functions require information from the call control system. For example,
your softkeys might not work as you expect.
When the phone reconnects to the call control system, you'll be able to use your phone normally again.

Get More Information When Your Phone Displays a Provisioning Failure Message

If your phone displays the message Verify your provisioning settings or contact your
service provider., you have a configuration problem. This message will display only immediately
after the phone boots up. You will not see this message after the phone is registered to a call server.
This message applies to all MPP Phones.
Procedure
Step 1
Press one of these options:
• Details—display a list of status messages.
• Cancel—return to the main phone screen.
Note
Step 2 Highlight the relevant status message from the list, and press one of these options:
• Details—display the entire status message.
• Clear—delete the complete message list.
Step 3 Contact your administrator to help you resolve the issue. If your administrator has given you access, you can
also view the messages on the phone web page.
If you cancel a provisioning alert, the phone doesn't show another provisioning alert until the phone
has rebooted.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
Lost Phone Connectivity
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