Cisco 7975G Software Manual
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Cisco 7975G Software Manual

Unified ip phone user guide for cisco unified communications manager 8.6 (sccp and sip)
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Download this manual See also: Administration Manual, Software Manual
Cisco Unified IP Phone User Guide
for Cisco Unified Communications
Manager 8.6 (SCCP and SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G,
and 7945G
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 7975G

  • Page 1 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...

  • Page 3: Common Phone Tasks

    EndCall Disconnect the current call or the Phone Screen Icons current intercom call Cisco and the Cisco Logo are trademarks of Cisco Systems, Button Icons Inc. and/or its affiliates in the U.S. and other countries. A Erase Reset settings to their defaults...
  • Page 4 Phone Screen Icons iDivert Divert or redirect a call to a voice Video enabled (SCCP only) message system Call Forwarding enabled Feature assigned to button Join Combine existing calls to create a conference Mobility assigned to button Call on hold; remote call on hold Links View related Help topics Hold assigned to button...

  • Page 5: Table Of Contents

    Understanding Feature Availability Understanding SIP and SCCP Understanding Energy Savings Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 6 Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join...
  • Page 7 Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 8 Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index viii OL-22332-01...

  • Page 9: Getting Started

    Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 10: Finding Additional Information

    Finding Additional Information • You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html • You can access the Cisco website at this URL: http://www.cisco.com/ • You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.

  • Page 11: Cisco Product Security Overview

    Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...

  • Page 12: Accessibility Features

    Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series.

  • Page 13: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the following figure and table to connect your phone. 10/100/1000 SW 10/100/1000 PC...
  • Page 14 Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, because this adjustment ensures that the receiver cannot readily slip out of the cradle. See the following table for instructions.
  • Page 15 After your phone displays a confirmation message, hang up. The phone will restart. Using a Headset You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone 7975G, 7965G, or 7945G, you can use a wireless headset in conjunction with the wireless headset remote hookswitch control feature.
  • Page 16 For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. From the Enter Solution drop-down menu, choose IP Communications. The Select a Solution Category menu displays.

  • Page 17: An Overview Of Your Phone

    • Access to network data, XML applications, and web-based services. • Online customizing of phone features and services from your Cisco Unified CM User Options web pages. • A comprehensive online help system that displays information on the phone screen.
  • Page 18 Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7970G and 7971G-GE OL-22332-01...
  • Page 19 An Overview of Your Phone Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 20 Item Description For more information, see... Programmable Depending on configuration, programmable Understanding Lines • buttons buttons provide access to: and Calls, page 6 • Phone lines (line buttons) and Basic Call Handling, • intercom lines page 1 • Speed-dial numbers (speed-dial buttons, Speed Dialing, page 1 •...
  • Page 21 12 Headset button Toggles the headset on or off. When the Using a Handset, Headset, headset is on, the button is lit. and Speakerphone, page 1 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 22: Understanding Lines And Calls

    13 4-way navigation Cisco Unified IP Phone 7975G, 7965G, Choosing Phone Screen pad and Select and 7945G: Items, page 9 button (center) Enables you to scroll through menus and highlight items. Use the Select button to select an item that is highlighted on the screen.

  • Page 23: Understanding Line And Call Icons

    Placing or Receiving Intercom Calls, page Two-way You press the intercom line to activate two-way audio with the intercom call intercom caller. See Placing or Receiving Intercom Calls, page Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 24: Understanding Phone Screen Features

    Understanding Phone Screen Features The following figure shows how your main phone screen may look with an active call. Primary Displays the phone number (directory number) for your primary phone line. phone line When several feature tabs are open, the phone number and the time and date display alternately in this area.

  • Page 25: Choosing Phone Screen Items

    After a period of inactivity (determined by your system administrator), the touchscreen enters the power save mode to save power. In this mode, the touchscreen appears blank and the Display button remains lit. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 26: Understanding Feature Buttons And Menus

    Cisco Unified IP Phone 7965G and 7945G Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. When the phone is in power save mode, the touchscreen is blank and the Display button is not lit.

  • Page 27: Accessing The Help System On Your Phone

    Call PickUp PickUp PickUp Conference Confrn Conference Conference List ConfList Conference List Do Not Disturb Do Not Disturb Do Not Disturb End Call EndCall End Call Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 28: Understanding Sip And Sccp

    > Model Information > Call Control Protocol on your phone. Understanding Energy Savings Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. Ten minutes before the scheduled sleep time if the audible alert is enabled by your system administrator, you hear your ringtone play.
  • Page 29 (for example, your work hours or work days change), see your system administrator to have your phone reconfigured. For more information about EnergyWise and your phone, see your system administrator. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 30 OL-22332-01...

  • Page 31: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 32: Placing A Call-Additional Options

    1. Open a web browser and go to Setting Up Phones and directory on your personal a WebDialer-enabled Access Lists for Mobile computer using corporate directory. Connect, page 9 Cisco WebDialer 2. Click the number that you want to dial. OL-22332-01...

  • Page 33: Using Blf To Determine A Line State

    PIN. 4. Press 1 to make a call to an enterprise IP Phone. 5. Dial a desktop phone number other than your desktop phone number). Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 34: Answering A Call

    For more information, If you want to... Then... see... Place a call using Fast Dial Note Before using this option, your Configuring Fast Dials on system administrator must the Web, page 3 configure this feature and assign a service URL to the line button. Contact your system administrator for more information.
  • Page 35 Agent Greeting is configured for your phone. For more information, see your system administrator. • A Call Chaperone user cannot answer an incoming call while the calls are being chaperoned. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 36: Ending A Call

    Hang up while using a headset Press . Or, to keep headset mode active, press EndCall. Cisco Unified IP Phone 7975G, 7965G, and 7945G support a wireless headset. If you are using a wireless headset, refer to the wireless headset documentation for instructions.

  • Page 37: Using Mute

    With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset. If you want to... Then... Toggle Microphone on Press Toggle Microphone off Press Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 38: Switching Between Multiple Calls

    Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then...

  • Page 39: Viewing Multiple Calls

    To return to standard viewing mode, press , then immediately press the line button. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 40: Transferring Calls

    Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without 1. From an active call, press Transfer. talking to the 2. Enter the target number. transfer recipient 3.

  • Page 41: Sending A Call To A Voice Message System

    Coverage)—Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages.
  • Page 42 • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices.

  • Page 43: Using Do Not Disturb

    • If both DND and AutoAnswer are enabled, only intercom calls will be auto-answered. • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the DND feature is disabled on the Cisco Unified devices. The DND feature returns when the call ends.

  • Page 44: Using Conference Features

    Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone. • Conference—Enables you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones. •...

  • Page 45: Using Join

    • A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced by the other participants in the conference. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 46: Using Cbarge

    Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action.

  • Page 47: Viewing Or Removing Conference Participants

    • Talk to the caller by pressing the active intercom button, and use either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can converse with the caller. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 48 • When your active call is being monitored or recorded, you can receive or place intercom calls. • You cannot place an intercom call on hold. If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, Note...

  • Page 49: Advanced Call Handling

    1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, Dial page 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 50: Picking Up A Redirected Call On Your Phone

    If you want to... Then... Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using the Personal Directory on the Web, page 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page Picking Up a Redirected Call on Your Phone...

  • Page 51: Storing And Retrieving Parked Calls

    Call Park number and press Transfer again. • Assisted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park button.

  • Page 52: Logging Out Of Hunt Groups

    See your system administrator for details. • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and supported by your phone.

  • Page 53: Using A Shared Line

    You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See Using a Shared Line, page Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 54: Understanding Barge Features

    Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either cBarge or Barge: • cBarge converts the call into a standard conference, allowing you to add new participants. See Making Conference Calls, page 13 for information about standard conferences.

  • Page 55: Preventing Others From Viewing Or Barging A Shared-Line Call

    • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 56: Using Blf To Determine A Line State

    Using BLF to Determine a Line State Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring.

  • Page 57: Making And Receiving Secure Calls

    If Auto Network Detection is disabled, you are prompted for credentials, and a VPN – connection is possible. If Auto Network Detection is enabled, you cannot connect through VPN so you are not – prompted. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 58 To access the VPN Configuration settings, press the Settings button and choose Security Configuration > VPN Configuration. After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured authentication method: • Username and password—Enter your username and the password that your system administrator gave you.

  • Page 59: Tracing Suspicious Calls

    A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield Note icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.

  • Page 60: Using Cisco Extension Mobility

    • MLPP overrides the Do Not Disturb (DND) feature. Using Cisco Extension Mobility Cisco Extension Mobility (EM) enables you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
  • Page 61 • EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit. • Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.

  • Page 62: Managing Business Calls Using A Single Phone Number

    Managing Business Calls Using a Single Phone Number Intelligent Session Control associates your mobile phone number with your business phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message.
  • Page 63 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 64 • If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. See your system administrator if you need assistance. OL-22332-01...

  • Page 65: Using A Handset, Headset, And Speakerphone

    Press Save to preserve the volume level for future calls. Using a Headset Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phone 7975G, 7965G, and 7945G also support wireless headsets. For information about purchasing headsets, see...

  • Page 66: Using A Speakerphone

    Using AutoAnswer with a Headset or Speakerphone, page Using a Wireless Headset Cisco Unified IP Phones 7975G, 7965G, and 7945G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset’s remote features. Also, check with your system administrator to be sure your phone is enabled to use a wireless headset with the wireless headset remote hookswitch control feature.

  • Page 67: Using Autoanswer With A Headset Or Speakerphone

    Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. AutoAnswer is disabled when the Do Not Disturb feature is active. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 68 OL-22332-01...

  • Page 69: Changing Phone Settings

    Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 70: Customizing The Phone Screen

    Adjust the phone screen For Cisco Unified IP Phone 7971G-GE and 7970G only: to accommodate your 1. Choose > User Preferences > Viewing Angle.
  • Page 71 This feature enables you to turn off phone screen illumination for a pre-determined time (as set by your system administrator). Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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  • Page 73: Using Call Logs And Directories

    3. Press Clear. You may need to press the more softkey to display Clear. Erase a single call record 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. 3. Press Delete. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 74 If you want to... Then... Dial from a call log (while 1. Choose > Missed Calls, Placed Calls, or Received Calls. not on another call) 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call.

  • Page 75: Directory Dialing

    Corporate Directory. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages. The Personal Directory comprises the Personal Address Book (PAB) and Fast Dials: PAB is a directory of your personal contacts.

  • Page 76: Using Corporate Directory On Your Phone

    Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate 1. Choose > Corporate Directory (exact name can vary). directory (while not on 2. User your keypad to enter a full or partial name and press Search. another call) 3.
  • Page 77 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 78 If you want to... Then... Add a new Fast Dial 1. Choose > Personal Directory > Personal Fast Dials. code (not using a 2. Press Fast Dial. PAB entry) 3. Highlight a Fast Dial code that is unassigned and press Select. 4.

  • Page 79: Accessing Voice Messages

    • A stutter tone from your handset, headset, or speakerphone when you place a call. Note The stutter tone is line-specific. You hear it only when using the line with the waiting messages. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 80 If you want to... Then... Listen to your voice Press messages or access the Depending on your voice-message service, doing so auto-dials the message voice-messages menu service or provides a menu on your phone screen. If you are connecting to a voice-message service, the line that has a voice message is selected by default.

  • Page 81: Using The User Options Web Pages

    Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.

  • Page 82: Configuring Features And Services On The Web

    The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified CM Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on...

  • Page 83: Configuring Fast Dials On The Web

    You can now press the line button to access the Fast Dial codes. Search for a Fast Dial entry 1. Choose User Options > Fast Dials. 2. Specify search information and click Find. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 84: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

  • Page 85: Setting Up Phone Services On The Web

    3. Click Delete Selected. Change a service name 1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 86 If you want to... Then do this after you log in... Add a service to an 1. Choose User Options > Device. available 2. Choose a phone from the Name drop-down menu. programmable phone 3. Click Service URL. button Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.

  • Page 87: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, see your system administrator.
  • Page 88 If you want to... Then do this after you log in... Set up call forwarding 1. Choose User Options > Device. per line 2. From the Name menu, choose a phone and click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

  • Page 89: Setting Up Phones And Access Lists For Mobile Connect

    #—Used as a single digit for exact match. – 9. To add this member to the access list, click Save. 10. To save the access list, click Save. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 90 If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Click Add New. 3. Enter the following information: Name—Enter a name for the mobile (or other) phone. –...

  • Page 91: Using Cisco Webdialer

    Using the User Options Web Pages Using Cisco WebDialer Cisco WebDialer enables you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
  • Page 92 • Preferred language—Determines the language used for WebDialer settings and prompts. • Use preferred device—Identifies the Cisco Unified IP Phone (calling device) and directory number (calling line) that you will use to place WebDialer calls: If you have one phone with a single line, the appropriate phone and –...

  • Page 93: Understanding Additional Configuration Options

    • Cisco Unified CM Assistant Using a Shared Line, page • assistant • A shared line • Cisco Unified Communications Manager Assistant User Guide Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 94 • Using Cisco Extension • A shared line to view or join Mobility, page coworkers’ calls. • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone. Answer calls frequently Ask your system administrator to set...

  • Page 95: Troubleshooting Your Phone

    Barge CallBack fails The other party may have call forwarding enabled. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

  • Page 96: Viewing Phone Administration Data

    Symptom Explanation The phone shows an Your phone may reject your attempt to set up Call Forward All directly on error message when the phone if the target number that you enter would create a Call Forward you attempt to set up All loop or would exceed the maximum number of links permitted in a Call Call Forward All Forward All chain (also known as a maximum hop count).

  • Page 97: Using The Quality Reporting Tool

    Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 98 OL-22332-01...

  • Page 99: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 100 OL-22332-01...

  • Page 101: Index

    8 conference features BLF Pickup, icon ending Busy Lamp Field forwarding handling multiple--viewing, switching, and holding holding and resuming icons call multiple parties activity area Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 102 11, 1 diverting calls to voice-message system registering Do Not Disturb (DND) securing handset rest web-based services Cisco Unified IP Phone Expansion Module 4, 1 Cisco Unified IP Phones overview encrypted calls illustrations and buttons ending a call, options...
  • Page 103 Headset button language (locale) settings headset line buttons answering calls lines hanging up and call forwarding Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 104 and using BLF viewing details 2, 3 buttons multiple calls, handling description and number of supported calls Mute button icons and call states mute, using number of calls supported on ring patterns for ring tones for shared Navigation button switching between network configuration data, locating text label for viewing...
  • Page 105 SIP versus SCCP protocol received calls, records sleep mode, waking phone screen redialing sleep mode, waking phone screen from remote destination Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 106 softkey buttons description URL dialing, from within a call log labels User Options web pages Speaker accessing button configuring features and services with speakerphone subscribing to phone services with answering calls hanging up placing calls using voice message indicator speed dial changing setting buttons description of...
  • Page 108 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks .

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