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Cisco 7975G Software Manual

Administration guide for cisco unified communications manager 9.0 (sccp and sip)
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Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
Administration Guide for Cisco Unified Communications Manager
9.0 (SCCP and SIP)
First Published: January 01, 2012
Last Modified: February 03, 2014
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  Summary of Contents for Cisco 7975G

  • Page 1 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: February 03, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 3: Table Of Contents

    Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Supported Features Feature Overview Telephony Feature Administration Cisco Unified IP Phone Network Parameters Information for End Users Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 4 Phone Configuration Files Phone Startup Process Cisco Unified Communications Manager Phone Addition Methods Autoregistration Phone Addition Autoregistration and TAPS Phone Addition Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 5 Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock Cisco Unified IP Phones 7970G and 7971G-GE Cable Lock Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 6 Set IPv6 Prefix Length Field Set IPv6 Default Router 1 Field Set IPv6 DNS Server 1 and IPv6 DNS Server 2 Fields Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 7 Features, Templates, Services, and Users C H A P T E R 5 Features, Templates, Services, and Users Overview Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 8 Ringlist.xml File Format Requirements PCM File Requirements for Custom Ring Types Set Up Custom Phone Ring Custom Background Images Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) viii...
  • Page 9 Create Test Tone Remote Monitoring C H A P T E R 8 Remote Monitoring Overview Access Web Page for Phone Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 10 Cisco Unified IP Phone Resets Unexpectedly Physical Connection Problems Intermittent Network Outages DHCP Setting Errors Static IP Address Setting Errors Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 11 General Troubleshooting Tips for Cisco Unified IP Phone Expansion Module Cisco Unified IP Phone Reset or Restore Basic Reset Factory Reset Additional Troubleshooting Information Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 12 A P P E N D I X D Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Network Port Connector Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 13 Add User Directly to Cisco Unified Communications Manager Phone Setup Identify Phone Set Up Phone Fields Perform Final End User Setup Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xiii...
  • Page 14 Contents Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 15 Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco Unified IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
  • Page 16 263 a user and phone to Cisco Unified Communications Manager and then associating the user to the phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 17: Related Documentation

    Cisco Unified Communications Manager release. Navigate from the following documentation URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Business Edition 5000 Documentation See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_eol_series_home.html...
  • Page 18 Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following convention: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xviii...
  • Page 19 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 20 Preface Guide Conventions Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 21: Phone Overview

    G.711a, G.711mu, G.722, G.729a, G.729ab, iLBC, and decode G.711a, G.711mu, G.722, G.729, G729a, G.729b, G.729ab, and iLBC. These phones also support uncompressed wideband (16 bits, 16 kHz) audio. Use of a cell, mobile, or GSM phone or two-way radio in close proximity to a Cisco Unified IP Phone Caution might cause interference.
  • Page 22: Cisco Unified Ip Phone 7975G, 7971G-Ge, 7970G, 7965G, And 7945G Components

    The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 4 for the description of the numbered items. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 23: Cisco Unified Ip Phone 7965G Buttons And Hardware

    The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 4 for the description of the numbered items. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 24: Buttons And Hardware Identification

    Red, steady: Remote line in use (shared line, BLF status or active Mobile Connect call) Footstand button Enables you to adjust the angle of the phone base. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 25 Mute button lit. Toggles the headset on or off. When the headset is on, the button is lit. Headset button Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 26: Network Protocols

    Cisco Unified IP Phones support several industry-standard and Cisco network protocols that are required for voice communication. The following table provides an overview of the network protocols that the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G supports.
  • Page 27: Chapter

    SSL/TLS protocol to provide Phone that supports HTTPS, choose the encryption and secure identification HTTPS URL from the two URLs. of servers. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 28: Chapter

    Protocol (LLDP) discovery protocol (similar to CDP) LLDP on the PC port. that some Cisco and third-party devices support. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 29 Control Protocol (SCCP). Cisco Unified IP Phones do not support the SIP protocol when the phones operate in IPv6 address mode. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 30 Cisco Unified IP Phones transmit and (UDP) protocol for delivery of data packets. receive RTP streams, which utilize UDP. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 31: Ipv6 Support On Cisco Unified Ip Phones

    (SCCP) support IPv6. Cisco Unified IP Phones with SIP do not support IPv6. Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This affects all IP Phone Service URLs, such as services, directories, messages, help, and any restricted web services that require the phone to use the HTTP protocol to validate credentials with the Authentication URL.
  • Page 32: Telephony Feature Administration

    TFTP server, subnet information, and other values. The Cisco Unified IP Phone interacts with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for coworker contact information directly from their IP phones.
  • Page 33: Information For End Users

    Information for End Users If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 34 802.1X Authentication, on page 21 • 802.1X Authentication and Status Menus, on page 116 • Cisco Unified IP Phone Security Problems, on page Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 35: Supported Security Features

    Supported Security Features Supported Security Features The following table provides an overview of the security features that the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G supports. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, see the Cisco Unified Communications Manager Security Guide.
  • Page 36 Prevents access to a phone web page, which displays a variety of operational server functionality for a phone statistics for the phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 37: Security Profiles

    Security Restrictions, on page 23 Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager release 7.0 or later use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about security profile configuration and profile application to the phone, see the Cisco Unified Communications Manager Security Guide.
  • Page 38: Authenticated, Encrypted, And Protected Phone Calls

    3 As participants are added, Cisco Unified Communications Manager verifies the security mode of each phone (encrypted or authenticated) and maintains the secure level for the conference. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 39: Protected Call Identification

    A protected call is established when a user phone and the phone on the other end are configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones.
  • Page 40 When one participant tries to Hold the call with Music on Hold (MOH), the MOH does not play. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 41: 802.1X Authentication

    LAN switch to authenticate a data endpoint before accessing the network. Cisco Unified IP Phones also provide a proxy EAPOL Logoff mechanism. In the event that the locally attached PC disconnects from the IP phone, the LAN switch does not see the physical link fail, because the link between the LAN switch and the IP phone is maintained.
  • Page 42: Required Network Components

    Required Network Components Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including: • Cisco Unified IP Phone: The phone acts as the 802.1X supplicant, which initiates the request to access the network. • Cisco Secure Access Control Server (ACS) (or other third-party authentication server): The authentication server and the phone must both be configured with a shared secret that authenticates the phone.
  • Page 43: Security Restrictions

    IP telephony service. For information and a checklist for setup and configuration of a Cisco Unified IP telephony network, see the “System Configuration Overview” chapter in the Cisco Unified Communications Manager System Guide.
  • Page 44: Unified Communications Manager Administration

    Set Up Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G in Cisco Unified Communications Manager Administration The following steps provide an overview and checklist of configuration tasks for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G in Cisco Unified Communications Manager Administration.
  • Page 45 Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 46: Cisco Unified Ip Phone Installation

    The following steps provide an overview and checklist of installation tasks for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G. The steps present a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, see the sources in the steps.
  • Page 47 The Cisco Unified IP Phone 7945G does not support any expansion Note modules. A maximum of 56 keys for a Cisco Unified IP Phone 7975G and up to 54 keys for a Cisco Unified Note IP Phone 7965G can be configured.
  • Page 48 Set up security on the phone. Provides protection against data tampering threats and identity theft of phones. Cisco Unified IP Phone Security, on page Step 8 Make calls with the Cisco Unified IP Phone. Verifies that the phone and features work correctly. See your phone user guide. Step 9 Provide information to end users about how to use their phones and how to configure their phone options.
  • Page 49: Cisco Unified Ip Phones And Telephony Networks

    Phone and Telephony Network Overview Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP phones depend upon and interact with several other key Cisco Unified IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco PoE, and others.
  • Page 50: Cisco Unified Ip Phone And Cisco Unified Communications Manager Interactions

    Unified Communications Manager System Guide, and the Cisco Unified Communications Manager Security Guide. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 51: Cisco Unified Ip Phone Power

    VLANs for carrying: • Voice traffic to and from the IP phone (auxiliary VLAN, on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC that connects to the switch through the access port of the IP phone (native...
  • Page 52: Phone Power Consumption And Display Brightness

    Cisco Unified IP Phones and Telephony Networks Phone Power Consumption and Display Brightness Table 7: Guidelines for Powering the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Power type Guidelines External power: Provided The Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and through the CP-PWR-CUBE-3 7945G use the CP-PWR-CUBE-3 power supply.
  • Page 53 10.25 W Full Switch that supports 15.4 W power per port, with bidirectional power negotiation enabled External power — Full Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 54: Power Outage

    Additional Information About Power The documents in the following table provide more information on the following topics: • Cisco switches that work with the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G • Cisco IOS releases that support bidirectional power negotiation •...
  • Page 55 Trust List file that contains a certificate assigned to Cisco Unified Communications Manager and TFTP. If autoregistration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone system rejects the phone registration request with Cisco Unified Communications Manager.
  • Page 56: Phone Startup Process

    Configure VLAN. If the Cisco Unified IP Phone is connected to a Cisco switch, the switch next informs the phone of the voice VLAN defined on the switch port. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.
  • Page 57: Cisco Unified Communications Manager Phone Addition Methods

    Cisco Unified Communications Manager Phone Addition Methods Before you install the Cisco Unified IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. The following table provides an overview of the methods for adding phones to the Cisco Unified Communications Manager database.
  • Page 58: Autoregistration Phone Addition

    • Add phones without first gathering MAC addresses from the phones. • Automatically add a Cisco Unified IP Phone to the Cisco Unified CM database when you physically connect the phone to your IP telephony network. During autoregistration, Cisco Unified Communications Manager assigns the next available sequential directory number to the phone.
  • Page 59: Autoregistration And Taps Phone Addition

    Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download predefined configurations for phones. Cisco recommends that you use autoregistration and TAPS to add less than 100 phones to your network. Note To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
  • Page 60: Add Phones With Bat

    Click Save. Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone by using an already created BAT phone template. For detailed instructions about using BAT, see the Cisco Unified Communications Manager Bulk Administration Guide.
  • Page 61: In-Use Phone Protocol To Protocol Conversion

    Network Settings, on page 58 In-Use Phone Protocol to Protocol Conversion For information on how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter, “Migrate existing phone settings to another phone”...
  • Page 62 • Display the web page for the phone and click the Device Information hyperlink. Related Topics Access Web Page for Phone, on page 198 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 63: Cisco Unified Ip Phones Installation

    This chapter helps you install the Cisco Unified IP Phones on an IP telephony network. Note Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your network. Then you can install the phone and verify the functionality. For more information, see...
  • Page 64: Network Requirements

    Cisco Unified IP Phones Installation Network Requirements Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: • Working VoIP network: ◦ VoIP configured on your Cisco routers and gateways ◦...
  • Page 65: Network And Access Ports

    Cisco Unified IP Phone 7970G does not support 1000 Mbps). • For the Cisco Unified IP Phones 7965G and 7945G, you can use either Category 3, 5, 5e, or 6 cabling for 10 Mbps connections, but you must use Category 5, 5e, or 6 for 100 Mbps connections.
  • Page 66: Disable Speakerphone

    Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets or handsets. However, a variety headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.
  • Page 67: Headset Connection

    Headset Connection To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls by using the headset.
  • Page 68: Enable Headset Hookswitch Control

    [89/336/EC]. Install Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before use. For the description of how to connect the cables to the phone, see Cisco Unified IP Phone Cable Installation, on page Before you install a phone, even if it is new, upgrade the phone to the current firmware image.
  • Page 69: Cisco Unified Ip Phone Cable Installation

    Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the 10/100/1000 PC port on the Cisco Unified IP Phones 7975G and 7971G-GE, or to the 10/100 SW port on the Cisco Unified IP Phones 7970G, 7965G and 7945G.
  • Page 70: Cisco Unified Ip Phone Expansion Module

    Cisco Unified IP Phone Expansion Module The Cisco Unified IP Phone Expansion Module can be attached to Cisco Unified IP Phone to extend the number of line appearances or speed dial buttons. You can customize the button templates for the Cisco Unified IP Phone Expansion Module to determine the number of line appearances and speed-dial buttons.
  • Page 71: Set Up Cisco Unified Ip Phone Expansion Module

    Cisco Unified IP Phones Installation Set up Cisco Unified IP Phone Expansion Module You can attach one or more Cisco Unified IP Phone Expansion Modules to the Cisco Unified IP Phone 7975G and 7965G by using one of the following methods: •...
  • Page 72: Feature Key Capacity Increase For Cisco Unified Ip Phones

    1 field, select 7914 14-Button Line Expansion Module. Step 7 To add support for a second expansion module on Cisco Unified IP Phones 7975G and 7965G, in the Module 2 field, choose one of the following: • 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914 •...
  • Page 73: Set Up Additional Buttons

    Phone Cable Lock You can secure the Cisco Unified IP Phones to a desktop with a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.
  • Page 74: Cisco Unified Ip Phones 7945G, 7965G, And 7975G Cable Lock

    Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock For an illustration on how to connect a cable lock to the Cisco Unified IP Phones 7945G, 7965G, and 7947G, see the following figure.
  • Page 75: Cisco Unified Ip Phones 7970G And 7971G-Ge Cable Lock

    Cisco Unified IP Phone wall mount kit. Wall mount kits must be ordered separately from the phone. If you attach the Cisco Unified IP Phone to a wall with the standard footstand and not the wall mount kit, you need to supply the following tools and parts: •...
  • Page 76 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand. The keyholes fit standard phone jack mounts. Step 4 Hang the phone on the wall. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 77: Phone Startup Process

    Cisco Unified IP Phones Installation Phone Startup Process Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. 1 These buttons flash on and off in sequence: •...
  • Page 78: Network Settings

    • The CTL or ITL file should have a CAPF certificate. • On Cisco Unified Communications Operating System Administration, verify that the CAPF certificate has been installed. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 79 From the phone, press the Settings > Security Configuration. Note You can control access to the Settings Menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. For more information, see Cisco Unified Communications Manager Administration Guide.
  • Page 80 Cisco Unified IP Phones Installation Install Locally Significant Certificate Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 81: Cisco Unified Ip Phone Settings

    Value Input Guidelines, on page To control whether a phone user has access to phone settings, use the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified...
  • Page 82: Display Settings Menu

    Phone Setup Options, on page 64 Network Configuration Menu, on page 66 Device Configuration Menu, on page 85 Security Configuration Menu, on page 109 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 83: Unlock And Lock Options

    • Press the << softkey if you make a mistake. This softkey deletes the character to the left of the cursor. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 84: Phone Setup Options

    • Press the Cancel softkey before you press the Save softkey to discard any changes that you have made. Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if necessary. For more information, see Cisco Unified IP Phone Reset or Restore, on page 234.
  • Page 85 DHCP assigns. IPv6 TFTP Server 2 Related Topics Display Settings Menu, on page 62 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 86: Network Configuration Menu

    Alternate TFTP servers for IPv4. For more information on the IPv4 address fields, refer to the specific field within this table. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 87 VLAN ID option. Administrative VLAN. If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 88 If you change the setting of this option, you must change the SW Port Configuration option to the same setting. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 89 Router 1) and optional backup routers (Default Default Router 2 Router 2–5). Default Router 3 Default Router 4 Default Router 5 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 90 IPv4 address. Alternate TFTP Indicates whether the phone uses an alternative Set Alternate TFTP Field, on page 80 TFTP server. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 91 Guide. For information about unlocking the CTL or ITL files, see Unlock CTL and ITL Files, on page 113. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 92 Bootstrap Protocol (BootP) server instead of from a DHCP server. The following table describes the IPv6 Configuration menu options. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 93 1 IPv6 DNS Server 1 2 IPv6 DNS Server 2 3 DNS Server 1-5 for IPv4 (respectively) Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 94 Cisco Unified Communications Manager Security Guide. For information about unlocking CTL files, see Unlock CTL and ITL Files, on page 113. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 95: Set Ipv4 Configuration Fields

    Set IPv4 Configuration Fields Procedure Step 1 Unlock network configuration options. Step 2 Scroll to IPv4 Configuration and press the Select softkey. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 96: Set Ipv6 Configuration Fields

    Step 4 Press Edit. Step 5 Enter a new domain name. Step 6 Press Validate. Step 7 Press Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 97: Set Admin Vlan Id Field

    Scroll to the PC Port Configuration option and then press Edit. Step 3 Scroll to the setting that you want and then press Select. Step 4 Press Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 98: Set Pc Vlan Field

    Scroll to the IP Address option, press Edit and enter a new IP Address. Step 4 Press Validate and Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 99: Set Subnet Mask Field

    Press Validate. Step 5 Repeat Steps 3 and 4 as needed to assign backup DNS servers. Step 6 Press Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 100: Set Dhcp Address Released Field

    Scroll to the TFTP Server 1 option, press Edit, and then enter a new TFTP server IP address. Step 4 Press Validate, and then press Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 101: Set Tftp Server 2 Field

    Scroll to the IP Address option, press Edit, and then enter a new IP Address. Step 4 Press Validate and then press Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 102: Set Ipv6 Prefix Length Field

    Step 5 Repeat Steps 3 and 4 as needed to assign the backup DNS server. Step 6 Press Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 103: Set Dhcpv6 Address Released Field

    Scroll to the IPv6 TFTP Server 1 option, press Edit, and then enter a new TFTP server IP address. Step 4 Press Validate, and then press Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 104: Set Ipv6 Tftp Server 2 Field

    Configuration setting is ignored. Enabled Disabled The DHCP server assigns the IP address and the other network settings to the phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 105: Device Configuration Menu

    Communications Manager Administration, Cisco Unified CM Group Configuration. For an available Cisco Unified Communications Manager server, an option on the Unified CM Configuration menu will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in the following table.
  • Page 106 For more information about protected calls, see the Cisco Unified Communications Manager Security Guide. Protected calls are not authenticated. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 107: Sip Configuration Menu For Sip Phones

    From Cisco Unified Communications Protocol (RTP) range for media. Manager Administration, choose Device > Device Settings > SIP Profile. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 108: Line Settings Menu For Sip Phones

    Administration to modify. Short Name Displays the short name configured for Use Cisco Unified Communications Manager the line. Administration to modify. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 109: Call Preferences Menu For Sip Phones

    The Call Preferences menu displays settings that relate to the settings for the call preferences on a SIP phone. The following table describes the options in this menu. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 110: Http Configuration Menu

    The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 111 Cisco Unified IP Phone Settings HTTP Configuration Menu Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname Note which maps to an IPv6 address for directories, services, messages, and information URLs. If you support phone use of URLs, you must configure the phone and the servers that provide URL services with IPv4 addresses.
  • Page 112: Locale Configuration Menu

    Version phone. User Locale Char Character set that the phone uses for the Display only. Cannot configure. user locale. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 113: Ntp Configuration Menu For Sip Phones

    The UI Configuration menu displays the status of various user interface features on the phone. The following table describes the options on this menu. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 114 Configuration. reverts to the initial softkeys. Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 115 From Cisco Unified Communications Barge feature is enabled for the phone. Manager Administration, choose Device > Phone > Phone Default: Disabled. Configuration. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 116: Media Configuration Menu

    Administration, choose Device > Phone > Phone connected to an appropriately Configuration. (SCCP phones equipped computer. only) Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 117 (same level as current volume setting on the phone). Default: 100 See also Recording Tone in this table. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 118 If you allowed this option to be user Note controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 119: Power Save Configuration Menu

    The following table describes the options on this menu. For detailed information about these settings, see EnergyWise Setup on Cisco Unified IP Phone, on page 157. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 120: Ethernet Configuration Menu

    Phone Configuration. Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are described in the following table. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 121: Security Configuration Menu

    Security Configuration Menu, on page 109. The following table describes the options on the Security Configuration menu. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 122: Qos Configuration Menu

    The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. The following table describes the options on this menu. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 123: Network Configuration Menu

    The phone also has a Network Configuration menu that you access directly from the Settings menu. For Note information about the options on that menu, see Network Configuration Menu, on page Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 124 0. For more information, see the following sections: • Call Statistics Screen, on page 191 • Streaming Statistics, on page 209 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 125 The current PC and switch port CDP values are shown on the Settings menu. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 126 The remote logging setting does Note not affect the sharing log messages that are sent to the phone log. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 127 IPv4 only, IPv6 Manager Administration, choose Device only, or IPv4 and IPv6. > Device Settings > Common Device Configuration. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 128 DHCPv6 and Autoconfiguration, on page Use the “Allow Auto Note Configuration for Phones” setting in Cisco Unified Communications Manager Administration. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 129: Security Configuration Menu

    It also provides access to the Trust List menu. This menu indicates if the CTL or ITL file is installed on the phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 130 “Using the Certificate on the phone (No). Authority Proxy Function” chapter in the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 131: Ctl File Submenu

    If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > Trust List. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 132 Server 1) or the backup TFTP (TFTP Server 2) is not in the CTL or ITL file, one of the files must be unlocked. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 133: Unlock Ctl And Itl Files

    To unlock the CTL and ITL files from the Security Configuration menu, perform these steps: Procedure Step 1 Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone. Step 2 Select Trust List > CTL or ITL file depending on which file is installed in your phone.
  • Page 134 Cisco Unified OS Administration and later downloaded into the Phone ITL file. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 135: Trust List Menu

    Cisco Unified Communications Manager Security Guide. Administration. Also displays a certificate icon if a certificate is installed for this server. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 136: X Authentication And Status Menus

    • Disabled: Default setting in which the phone uses CDP to acquire VLAN and network access. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 137 To access the 802.1X Authentication Real-Time menu, press the Settings button and choose Security Configuration > 802.1X Authentication Status. To exit this menu, press Exit. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 138: Set Device Authentication Field

    Set EAP-MD5 Shared Secret Field Cisco Unified IP Phone Security Problems, on page 222 for recovery of a deleted shared secret. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 139: Vpn Configuration Menu

    Cisco Unified Communications Manager crosses untrusted networks. Note VPN Client is supported only for the Cisco Unified IP Phone 7945G, 7965G, and 7975G. Your system administrator configures the VPN Client feature as needed. If it is enabled and the VPN Client mode is enabled on the phone, you are prompted for your credentials as follows: •...
  • Page 140: Vpn Configuration Fields

    VPN Configuration screen. • For an unconfigured concentrator, no status is shown, and the Select softkey is inactive. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 141 VPN tunnel is connected; otherwise, no value displays. • AES128-SHA • AES256-SHA • DES-CBC3-SHA If VPN is not connected, no method is shown. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 142 Cisco Unified IP Phone Settings VPN Configuration Menu Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 143: Features, Templates, Services, And Users Overview

    UCR 2008 Setup, page 160 Features, Templates, Services, and Users Overview After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.
  • Page 144: Telephony Features Available For Cisco Unified Ip Phone

    Cisco Unified Communications Manager documentation that contain configuration procedures and related information. For information about using most of these features on the phone, see Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager (SCCP and SIP).
  • Page 145 Directed Call Park button for an active call, the active call is parked at the Direct Park slot associated with the Assisted Directed Call Park button. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 146 For more information, see the Cisco Unified call pickup features. Communications Manager Features and Services Guide, “Call Pickup” chapter. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 147 For more information, see the Cisco Unified External Transfer external number. Communications Manager Features and Services Guide, “External Call Transfer Restrictions” chapter. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 148 External Call Control, which allows Cisco Unified Communications Manager to route audio and video calls to a route server that hosts routing rules. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 149 Forward All loop or that creates a Call Forward All chain “Cisco Unified IP Phones” chapter. with more hops than the existing Forward Maximum Hop Count service parameter allows. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 150 Displays incoming call Communications System Guide, information on the phone screen. “Understanding Directory Numbers” chapter. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 151 EMCC because the feature must be enabled with a real phone device. The Intercom feature cannot be enabled with EM profiles. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 152 If you implement Directed Call Park, avoid configuring the Park softkey. This prevents users from confusing the two Call Park features. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 153 Configuration window (Phone Configuration window value takes precedence). • BLF Status Depicts DND: Enables DND status to override busy/idle state. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 154 Music on Hold. See the “Music on Hold” entry in this table for more information. Also, see the “Hold Reversion” entry in this table. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 155 Remote in Use message. During these calls, a user can use the various features of the mobile phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 156 This feature can also be enabled or disabled for Note • Device Profile Configuration Extension Mobility. • Common Phone Profile Configuration • Cisco Unified IP Phone Configuration Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 157 Cisco Unified IP Phone. chapter • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 158 For more information, see the Cisco Unified go onhook to complete a call transfer. Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 159 For more information on SCCP, see the Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter, “Configuring PLAR” section. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 160 “Quality Report Tool” chapter Redial Allows users to call the most recently dialed phone No configuration required. number by pressing a softkey. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 161 This feature does not apply to handset, speaker, and headset volumes during calls. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 162 By keeping the phone port open, the gateway will not end held calls. Enable the RTCP option on the Cisco Unified Communications Manager to support this feature. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 163 (six short beeps with brief pauses). • If the Play Secure Indication Tone option is disabled, no tone plays. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 164 Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 165 No configuration required. Name call appears on the call display as an Alert Call followed by the original caller telephone number. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 166 To provide this feature, you must implement the Display http://www.cisco.com/en/US/products/sw/ 7970G only) URI, which includes configuring the length of time that voicesw/ps556/products_programming_ illumination remains disabled. reference_guides_list.html Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 167 Voice-Mail Port Configuration” chapter • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 168: Product-Specific Parameters

    Product-Specific Parameters Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Unified IP Phones. The following table lists the configuration windows and path in Cisco Unified Communications Manager Administration. Table 38: Configuration Windows for Cisco Unified IP Phone...
  • Page 169: Corporate And Personal Directories

    • Enterprise Phone Configuration window (lowest precedence) Corporate and Personal Directories The Directories button on the Cisco Unified IP Phones gives users access to several directories. These directories can include: • Corporate Directory: Allows a user to look up phone numbers for coworkers.
  • Page 170: Phone Button Templates

    • Address Book Synchronization Tool (TABSync) Users can access Personal Directory features by these methods: • From a web browser: Users can access the PAB and Fast Dials features from the Cisco Unified Communications Manager User Options web pages. • From the Cisco Unified IP Phone: Users can choose Directories > Personal Directory to access the PAB and Fast Dials features from their phones.
  • Page 171: Cisco Unified Ip Phone 7965G Phone Button Templates

    Cisco Unified IP Phone 7965G Phone Button Templates Cisco Unified IP Phone 7965G Phone Button Templates The default Cisco Unified IP Phone 7965G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.
  • Page 172: Change Phone Button Template For Pab Or Fast Dial

    The phone user can now access the User Options pages and associate the service with a button on the phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 173: Softkey Templates

    The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (see the Cisco Unified IP Phone User Guide for more information). These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.
  • Page 174: Enable Device Invoked Recording

    Features, Templates, Services, and Users Enable Device Invoked Recording After you configure these services, verify that your users have access to the Cisco Unified CM User Options web pages, from which they can select and subscribe to configured services. See...
  • Page 175: User Options Web Page Management

    For more information on LDAP, see the Cisco Unified Communications Manager System Guide, “Understanding the Directory”. • To add a user and a phone at the same time, choose User Management > User/Phone Add from Cisco Unified Communications Manager. User Options Web Page Management From the User Options web page, users can customize and control several phone features and settings.
  • Page 176: Associate Phones With Users

    Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration: • Show Ring Settings Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 177: Set Up User Options Web Page Options

    For more information, see the switch documentation. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 178 (0700), enter 7:00. To power down the phone at 2:00 p.m. (1400), enter 14:00. The default value is blank, which means 00:00. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 179 The security secret password that is used to communicate with the endpoints in the EnergyWise domain. The maximum length is 127 characters. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 180: Ucr 2008 Setup

    You configure the parameters that support UCR 2008 in Cisco Unified Communications Manager Administration. The following table describes the parameters and indicates the procedure to change the setting. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 181: Set Up Ucr 2008 In Phone Configuration Window

    Set Up UCR 2008 in Phone Configuration Window Use this procedure to set the following parameters: • SSH Access • Web Access • HTTPS Server Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 182: Set Up Ucr 2008 In Common Phone Profile Configuration Window

    Set Up UCR 2008 in Enterprise Phone Configuration Window Use this procedure to set the following parameters: • FIPS Mode • HTTPS Server • 80-bit SRTCP Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 183 Set the HTTPS Server parameters to HTTPS only. Step 4 Set the 80-bit SRTCP parameter to Enabled. Step 5 Click Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 184 Features, Templates, Services, and Users Set Up UCR 2008 in Enterprise Phone Configuration Window Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 185: Configuration File Customization And Modification

    ◦ file tail ◦ file delete For more information, see the Cisco Intercompany Media Engine Command Line Interface Reference Guide. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 186: Custom Phone Ring Creation

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 187: Pcm File Requirements For Custom Ring Types

    PCM File Requirements for Custom Ring Types </Ring> </CiscoIPPhoneRingList> PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second •...
  • Page 188: Custom Background Images

    • URL: URI that specifies where the phone obtains the full size image. The following example (for a Cisco Unified IP Phone 7971G-GE and 7970G) shows a List.xml file that defines two images. The required Image and URL attributes must be included for each image. The TFTP URI that displays in the example is the only supported method for linking to full size and thumbnail images.
  • Page 189: Png File Requirements For Custom Background Images

    PNG File Requirements for Custom Background Images The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.
  • Page 190: Wideband Codec Setup

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone) and if the far endpoint supports G.722, the call can connect using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
  • Page 191: Idle Display Setup

    > Enterprise Parameters. The default value of this enterprise parameter is True, which means that all Cisco Unified IP Phone models that are described in this administration guide and are registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified Communications Manager.
  • Page 192: Cisco Unified Ip Phone Backlight

    Messages, Directories, and Services screens. These screens may appear in Normal mode or in Wide mode, depending on how the phone is set up. For information, see the Cisco Unified IP Phone Services Application Development Notes at http://www.cisco.com/en/US/products/sw/voicesw/...
  • Page 193 Display On When Incoming Disable/enable automatic illumination of the LCD screen when a call is Call received. Default: Disabled Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 194 Cisco Unified IP Phone Customization Cisco Unified IP Phone Backlight Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 195: Model Information, Status, And Statistics

    Test Tone, page 194 Model Information, Status, and Statistics Overview This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone to view model information, status messages, network statistics, and firmware information for the phone: •...
  • Page 196: Display Model Information Screen

    Indicates the call processing protocol used For more information, see Cisco Unified IP Protocol by the phone. Phones and Different Protocols, on page Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 197: Status Menu

    178, which describes the status messages that might display. This table also includes actions that you can take to address errors. Display Status Messages Screen To display the Status Messages screen, follow these steps: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 198: Status Messages

    TFTP server. See Network Configuration Menu, on page 66 for details on assigning a TFTP server. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 199 Configuration > 802.1X Authentication option on the phone. For more information, 802.1X Authentication and Status Menus, on page 116. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 200 ◦ tones.xml • Located in subdirectory with same name as user locale: ◦ glyphs.xml ◦ dictionary.xml ◦ kate.xml Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 201 Phone does not have prior installation of the ITL file. For more information about the ITL file, see the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 202 (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 203 Manager does not support security by default. For more information about CTL and ITL files, see the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 204 Authentication typically times out if 802.1X transaction but timed out due the authentication is not configured on the absence of an authenticator. switch. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 205 None. This is an informational message corresponding to the indicating the name of the configuration file phone device name for the phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 206: Network Statistics Screen

    Tx Frames Number of packets that the phone sends Rx Broadcasts Number of broadcast packets that the phone receives Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 207 Full-Duplex means that the PC port is in a link up state and has autonegotiated a full-duplex, 100-Mbps connection. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 208 • DHCP WAITING COLDBOOT TIMEOUT • SET DHCP COLDBOOT • SET DHCP DISABLED • DISABLED DUPLICATE IP • SET DHCP FAST Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 209: Firmware Version Screen

    Display Firmware Version Screen To display the Firmware Version screen, follow these steps: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 210: Firmware Version Items

    “B” applies to the second expansion module. Display Expansion Modules Screen To display the Expansion Modules screen, follow these steps: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 211: Expansion Module Items

    Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone. For more information about remote monitoring, Remote Monitoring, on page 197. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 212: Display Call Statistics Screen

    Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network) observed since the receiving voice stream opened. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 213 Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 214: Test Tone

    When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Note Test Tone The Cisco Unified IP Phone supports a test tone, which allows you to troubleshoot echo on a call as well as to test low volume levels. To use a test tone, you must: •...
  • Page 215: Create Test Tone

    Call Statistics screen. Step 3 Look for the Tone softkey. When the Tone softkey is visible, the softkey remains enabled for as long as this Cisco Unified IP phone is registered with Cisco Unified Communications Manager. Step 4...
  • Page 216 Model Information, Status, and Statistics Create Test Tone Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 217: Remote Monitoring

    Device Logs Area, page 209 • Streaming Statistics, page 209 Remote Monitoring Overview Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network configuration information •...
  • Page 218: Access Web Page For Phone

    On the phone, press the Settings button, choose Network Configuration, and then scroll to the IP Address option. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone: http://<IP_address> or https://<IP_address> (depending on the protocol supported by the Cisco Unified IP...
  • Page 219: Control Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.
  • Page 220: Cisco Unified Ip Phone And Http Or Https Protocols

    • HTTPS protocol only • HTTP or HTTPS protocols If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols, use http://<IP_address> or https://<IP_address> for phone web access. If your Cisco Unified IP Phone is configured to use only HTTPS protocol, use https://<IP_address> for phone web access.
  • Page 221: Network Configuration Area

    To display the Network Configuration area, access the web page for the phone as described in the Access Web Page for Phone, on page 198, and then click the Network Configuration hyperlink. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 222 Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 223 HTTP client and provides responses from the non-local host to the phone HTTP client. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 224 Headset enabled Indicates whether the Headset button is enabled on the phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 225 Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC port. LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 226: Network Statistics Area

    Tx unicast Total number of unicast packets that the phone transmits Rx Frames Total number of packets the phone receives Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 227: Access And Network Areas

    Total number of packets that the phone receives, including bad packets, that are between 65 and 127 bytes in size Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 228 Total number of LLDP frames that received with one or more detectable errors LLDP FramesInTotal Total number of LLDP frames that a phone receives Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 229: Device Logs Area

    Access Web Page for Phone, on page 198, and then click the Status Messages hyperlink. • Debug Display area: Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or running a service that sends or receives audio or data.
  • Page 230 Access Web Page for Phone, on page 198, and then click the Stream 1, the Stream 2, or the Stream 3 hyperlink (Cisco Unified IP Phones 7975G, 7965G, and 7945G also include Stream 4 and Stream 5 hyperlinks). The following table describes the items in the Streaming Statistics areas.
  • Page 231 • G.729 A/AB gives 3.8. For Cisco Unified IP Phone 7971G-GE and 7970G: • G.711 gives 4.5 • G.729 A /AB gives 3.7 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 232 Rcvr Report Time Received Last time at which an RTCP Receiver Report was received. (See Note) Voice Quality Metrics Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 233 Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 234 Features, Templates, Services, and Users, on page 123 Call Statistics Screen, on page 191 Voice Quality Monitoring, on page 237 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 235: Troubleshooting And Maintenance Overview

    Cisco Unified IP Phone Does Not Go Through Normal Startup Process Problem When you connect a Cisco Unified IP Phone into the network port, the phone should go through the normal startup process, and the LCD screen should display information.
  • Page 236: Cisco Unified Ip Phone Does Not Register With Cisco Unified Communications Manager

    LCD screen, the phone is not starting up properly. The phone cannot successfully start up unless it is connected to the Ethernet network and it has registered with a Cisco Unified Communications Manager server.
  • Page 237: Phone Displays Error Messages

    Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager Problem If the network is down between the phone and either the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Solution Ensure that the network is currently running.
  • Page 238: Cisco Unified Communications Manager Settings On Phone

    Solution If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls are affected. If the TFTP service is not running, many devices cannot start up successfully. For more...
  • Page 239: Cisco Unified Ip Phone Cannot Obtain Ip Address

    The phone displays “Security Error” on the screen. Cause When a Cisco Unified IP Phone boots, it performs an internal Power On Self Test (POST). POST checks for existing encryption functionality. If POST detects that encryption functionality is missing, the phone fails to boot, and the message “Security Error”...
  • Page 240: Cisco Unified Ip Phone Resets Unexpectedly

    The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco Unified IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting.
  • Page 241: Static Ip Address Setting Errors

    Cisco Unified IP Phone 7971G-GE and 7970G send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the Cisco Unified IP Phone 7971G-GE and 7970G to restart and request a new IP address from the DHCP server.
  • Page 242: Dns Or Other Connectivity Errors

    Problem A device authentication error occurs. Cause CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate. Solution Install a correct certificate. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified...
  • Page 243: Phone Cannot Authenticate Ctl File

    Problem Phone does not register with Cisco Unified Communications Manager. Cause The CTL file does not contain the correct information for the Cisco Unified Communications Manager server. Solution Change the Cisco Unified Communications Manager server information in the CTL file.
  • Page 244: X Authentication Problems

    • Phone status display as “Configuring IP” or “Registering” • 802.1X Authentication Status displays as “Disabled” • Status menu displays DHCP status as timing out Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 245: X Enabled On Phone But Phone Does Not Authenticate

    These errors typically indicate that 802.1X authentication is not enabled on the phone. Solution To enable it, see 802.1X Authentication and Status Menus, on page 116. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 246: Factory Reset Of Phone Has Deleted 802.1X Shared Secret

    Move the phone away from the lights or replace the lights to resolve the problem. No Speech Path Problem One or more people on a call do not hear any audio. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 247: General Telephone Call Problems

    A remote location (home office) phone that is connected through the VPN does not log missed, placed, or received calls. Cause Without explicitly setting the Alternate TFTP setting, the Cisco IP Phone cannot contact the TFTP server and download the configuration and other files, and function properly. Solution Set up the phone to use the Alternate TFTP server and configure the TFTP server IP address.
  • Page 248: Set Up Remote Phone

    Troubleshooting Procedures Set Up Remote Phone Cisco IP Phones that are configured for SSL VPN to ASA using the built-in client in a remote locaiont (for example, a home office) have a special configuration requirement. We recommend that you provide the phone with an Alternate TFTP server setting manually. This setting allows the phone to download the configuration and other files from TFTP.
  • Page 249: Verify Dns Settings

    If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 250: Start Service

    Step 4 If a service has stopped, click the corresponding radio button and then click Start. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 251: Determine Dns Or Connectivity Issues

    From Cisco Unified Communications Manager, choose Device > Phone and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, Cisco Unified IP Phone MAC Address Determination, on page Step 6 Power cycle the phone.
  • Page 252 Call Statistics Screen, on page 191 for information about displaying these statistics. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 253 3 Both phones are registered to the same Cisco Unified Communications Manager. 4 Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 254: General Troubleshooting Tips For Cisco Unified Ip Phone Expansion Module

    Cisco Unified IP Phone Reset or Restore Two methods exist for resetting or restoring the Cisco Unified IP Phone: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 255: Basic Reset

    Cisco Unified IP Phone Reset or Restore Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 256: Additional Troubleshooting Information

    While the phone is powering up, and before the Speaker button flashes on and off, press and hold #. Continue to hold # until each line button flashes on and off in sequence in orange (for the Cisco Unified IP Phone 7975G, 7971G-GE and 7970G) or amber (for the Cisco Unified IP Phone 7965G and 7945G).
  • Page 257: Quality Report Tool

    Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls pressing QRT. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.
  • Page 258: Voice Quality Metric Interpretation

    Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: •...
  • Page 259: Cisco Unified Ip Phone Cleaning

    Cisco Unified IP Phone Cleaning To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 260 Troubleshooting and Maintenance Cisco Unified IP Phone Cleaning Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 261: Internal Support Web Site

    Internal Support Web Site Overview If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to users.
  • Page 262: User Options Web Pages Access

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to the users on your website.
  • Page 263: Cisco Unified Ip Phone 7900 Series Elearning Tutorials For Sccp Phones

    The eLearning tutorials are updated periodically and therefore might not contain the latest feature Note information for users. For the latest feature information, see the Cisco Unified IP Phone User Guide that applies to the phone model and Cisco Unified Communications Manager version.
  • Page 264: User Voice Messaging System Access

    Cisco Unified Communications Manager lets you integrate with different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.
  • Page 265: Cisco Unified Ip Phone Address Book Synchronizer Deployment

    Cisco Unified IP Phone Address Book Synchronizer Deployment Cisco Unified IP Phone Address Book Synchronizer Deployment The Cisco Unified IP Phone Address Book Synchronizer synchronizes data that is stored in your Microsoft Windows address book with the Cisco Unified Communications Manager directory and the User Options Personal Address Book.
  • Page 266 The Configure Cisco Unified CallManager Server Information window displays. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. If you do not have this information, contact your system administrator.
  • Page 267: Feature Support By Protocol For Cisco Unified Ip Phones

    For details about user interface differences and feature use, see the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide.
  • Page 268 Supported Supported Calling features: Call Forward Answer Call Park Supported Supported Calling features: Advanced call handling - Call Park Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 269 Park, MWI) Integration (CTI) Applications Configurable Call Supported Supported Forward Display Device Invoked Supported Supported Recording Direct Transfer Supported Supported Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 270 Intelligent Session Supported Supported Control Inter-Cluster Trust Supported Supported (Bulk Certificate Replication) Intercom Supported Supported Calling features: Intercom calls Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 271 Control On-hook Supported Supported Calling features: Basic call options Dialing/Pre-Dial Onhook Call Supported Supported Calling features: Call transfer Transfer Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 272 Supported Handset, headset, and speakerphone: Headset - Control wired headset sidetone (7970G and 7971G only). Silent Monitoring Supported Supported Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 273 - Cisco WebDialer Settings Automatic Port Supported Supported Synchronization Call Statistics Supported Supported Troubleshooting: Phone troubleshooting data Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 274 Business Attendant Attendant Consoles, Maintain and Operate Guides Console Cisco Unified Department Attendant Console Cisco Unified Enterprise Attendant Console Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 275 Unified IP Phone 7975 only) Guide Expansion Module 7916 Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 276 Feature Support by Protocol for Cisco Unified IP Phones Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 277: International User Support

    Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 278: International Call Logging Support

    Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 279: Technical Specifications

    Cable Specifications, page 260 • Network and Access Port Pinouts, page 261 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco Unified IP Phone. Table 59: Physical and Operating Specifications Specification Value or range Operating temperature 32°...
  • Page 280: Cable Specifications

    • RJ-45 jack for the LAN 10/100/1000BaseT connection (labeled 10/100/1000 SW). • RJ-45 jack for a second 10/100/1000BaseT compliant connection (labeled 10/100/1000 PC). Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 281: Network And Access Port Pinouts

    Technical Specifications Network and Access Port Pinouts • 3.5 mm jack for microphone and speaker connection (for Cisco Unified IP Phone 7971G-GE and 7970G only). • 48-volt power connector. Network and Access Port Pinouts Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts.
  • Page 282 BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and Data Note D respectively. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 283: Basic Phone Administration Steps

    They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.
  • Page 284: Cisco Unified Communications Manager User Addition

    Phone Setup, on page 265. Add User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Step 1 Choose User Management >...
  • Page 285: Phone Setup

    On the Phone Configuration window, you can use the default values for most of the fields. To configure the required fields and some key additional fields, follow these steps: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 286 • Softkey Template: Choose the appropriate softkey template. The softkey template determines the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template.
  • Page 287 You can also leave this field blank to have the system display the phone extension. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 288: Perform Final End User Setup

    Doe), then click on the user ID to get to the End User Configuration window for the user. In the End User configuration window, do the following: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 289 “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 290 Basic Phone Administration Steps Perform Final End User Setup Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 291 45, 48, 66, 100, 101 using 10/100 PC automatic port synchronization 124, 247 10/100/1000 PC auxiliary VLAN configuring Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-1...
  • Page 292 124, 247 caller ID Clear softkey 124, 247 177, 186 caller ID blocking client matter codes 124, 247 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-2...
  • Page 293 DSCP For Services data VLAN Dynamic Host Configuration Protocol, See DHCP Days Display Not Active 99, 172 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-3...
  • Page 294 Quality Reporting Tool (QRT) auto-pickup redial barge ring setting block external to external transfer secure conference Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-4...
  • Page 295 46, 47, 48 iLBC audio quality 46, 48 iLBC codec connecting image authentication disabling immediate divert 124, 247 quality Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-5...
  • Page 296 Line select for voice messages mobile voice access 124, 247 Line Settings menu Model Information screen Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-6...
  • Page 297 MAC Address other group pickup 124, 247 Operational VLAN ID PC Port Configuration PC VLAN SW Port Configuration Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-7...
  • Page 298 Private Line Automated Ringdown (PLAR) 124, 247 programmable buttons SCCP description description programmable line keys 124, 247 screen, See LCD screen Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-8...
  • Page 299 124, 153, 247 configuring for users network 186, 206 description streaming protocol support Status menu 175, 177 subscribing to description Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-9...
  • Page 300 215, 217, 218, 220, 221, 222, 234 Cisco Unified Communications Manager settings Cisco Unified IP Phone Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-10...
  • Page 301 VPN support in phones option user controllable wall mounting Cisco Unified IP Phone XmlDefault.cnf.xml Web Access Enabled web dialer Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-11...
  • Page 302 Index Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-12...

This manual is also suitable for:

7971g-ge7970g7965g7945g