Cisco 7975G Software Manual page 201

Model Information, Status, and Statistics
Message
Failed
File auth error
File not found
IP address released
ITL installed
Description
The phone attempted an 802.1X
transaction but authentication failed.
An error occurred when the phone
tried to validate the signature of a
signed file. This message includes
the name of the file that failed.
The phone cannot locate, on the
TFTP server, the phone load file that
in the phone configuration file
specifies.
The phone has been configured to
release its IP address.
The ITL file is installed in the phone.
The ITL file was not installed.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Status Messages Screen
Possible explanation and action
Authentication typically fails for one of the
following reasons:
• No shared secret is configured in the
phone or authentication server.
• The shared secret configured in the
phone and the authentication server do
not match.
• Phone has not been configured in the
authentication server.
The file is corrupted. If the file is a phone
configuration file, delete the phone from the
Cisco Unified Communications Manager
database by using
Cisco Unified Communications Manager
Administration. Then add the phone back
to the Cisco Unified Communications
Manager database by using
Cisco Unified Communications Manager
Administration.
The CTL file has a problem and the key for
the server from which files are obtained is
bad. In this case, run the CTL client and
update the CTL file, making sure that the
proper TFTP servers are included in this file.
From Cisco Unified Operating System
Administration, ensure that the TFTP File
Management lists the phone load file.
The phone remains idle until it is power
cycled or you reset the DHCP address. See
Network Configuration Menu, on page 66
for details.
None. This message is informational only.
Phone does not have prior installation of the
ITL file.
For more information about the ITL file, see
the Cisco Unified Communications Manager
Security Guide.
Communications Manager 9.0 (SCCP and SIP)
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