Cisco 7962 Manuals

• 3

  Table of Contents
• 14

  Preface
  • 14

    Additional Information
  • 14

    Cisco Unified IP Phone 7900 Series Elearning Tutorials
  • 15

    Safety and Performance Information
    • 15

      Power Outage
    • 15

      External Devices
  • 15

    Cisco Product Security Overview
  • 16

    Accessibility Features

17

Chapter 1 Phone Features

• 17

  Phone Overview
• 17

  Buttons and Hardware
  • 18

    Cisco Unified IP Phone 7962G
  • 18

    Cisco Unified IP Phone 7961G and 7961G-GE
  • 19

    Cisco Unified IP Phone 7942G
  • 19

    Cisco Unified IP Phone 7941G and 7941G-GE
  • 19

    Buttons and Hardware Identification
• 21

  Line and Call Definitions
  • 22

    Line and Call Icons
• 23

  Phone Screen Features
  • 24

    Phone Screen Cleaning
• 24

  Feature Buttons and Menus
  • 25

    Phone Help System
• 25

  Feature Availability
• 26

  SIP and SCCP Signaling Protocols
• 27

  Energy Savings
• 29

  Phone Installation
  • 29

    Phone Installation Overview
  • 29

    Cisco Unified IP Phone Cable Installation
    • 30

      Hookswitch Clip Removal (Required)
    • 31

      Adjust Handset Rest
    • 31

      Footstand Adjustment
    • 32

      Phone Cable Lock
    • 32

      TAPS Registration
  • 32

    Wired and Wireless Headsets
    • 33

      Headset Support
    • 33

      Audio Quality
    • 33

      Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G)
• 35

  Calling Features
  • 35

    Calling Features Overview
  • 35

    Basic Call Options
    • 36

      Place Call
    • 36

      Place Call Using Speakerphone
    • 36

      Place Call Using Headset
    • 37

      Redial Number
    • 37

      Place Call When Another Call Is Active (Using Same Line)
    • 37

      Dial From Call Log
  • 38

    Additional Call Options
    • 38

      Place Call While Another Call Is Active (Using Different Line)
    • 38

      Dial From Corporate Directory On Personal Computer Using Cisco Webdialer
    • 39

      Notify When Busy or Ringing Extension Available (Callback)
    • 39

      Make Priority (Precedence) Call
    • 39

      Place Call Using Billing or Tracking Code
    • 40

      Make Call From Mobile Phone Using Mobile Voice Access
    • 40

      Place Call Using PAB
    • 40

      Make Speed Dial Call
    • 41

      Dial From Corporate Directory On Phone
    • 41

      Dial Personal Address Book (PAB) Entry
    • 41

      Make Fast Dial Call
• 41

  Call Answer
• 43

  Call Disconnect
• 43

  Hold and Resume
  • 44

    Put Call On Hold
  • 44

    Remove Call From Hold On Current Line
  • 44

    Remove Call From Hold On Different Line
• 45

  Mute
  • 45

    Mute or Unmute Call
• 45

  Multiple Calls
  • 45

    View Calls On Another Line
  • 46

    Switch to Call Overview Mode
  • 46

    Switch Between Connected Calls On One Line
  • 46

    Switch Between Connected Calls On Different Lines
  • 46

    Switch From Connected Call to Answer Ringing Call
• 47

  In-Progress Call Movement
  • 47

    Switch In-Progress Call On Desk Phone to Mobile Phone
  • 47

    Switch In-Progress Call From Mobile Phone to Desk Phone
    • 48

      Handoff)
• 48

  Call Transfer
  • 48

    Transfer Call Without Talking to Transfer Recipient
  • 49

    Talk to Transfer Recipient before Transferring Call (Consult Transfer)
• 49

  Call Transfer to Voice Message System
  • 49

    Send Active, Ringing, or On-Hold Call to Voice Message System
• 50

  Call Forward
  • 50

    Set Up or Cancel Call Forwarding
  • 51

    Set Up and Cancel Call Forward All From Phone
• 51

  Do Not Disturb
  • 51

    Turn DND On and Off
  • 52

    Set Up DND Settings
• 52

  Conference Calls
  • 52

    Ad Hoc Conference
    • 53

      Create Conference By Calling Participants
    • 53

      Add New Participants to Conference
  • 53

    Join Conference
    • 54

      Join Together Existing Calls On Single Phone Line
    • 54

      Join Together Existing Calls On Multiple Phone Lines
  • 54

    Barge Conference
    • 54

      Create Conference By Barging Call On Shared Line
  • 55

    Meet Me Conference
    • 55

      Start Meet Me Conference
    • 55

      Join Meet Me Conference
  • 55

    Conference Participants List
    • 56

      Control Conference Using Participants List
    • 56

      Verify Conference Call Security
• 56

  Intercom Calls
  • 57

    Place Intercom Call to Preconfigured Intercom Number
  • 57

    Place Intercom Call to Any Intercom Number
  • 57

    Receive Intercom Call
• 58

  Advanced Call Handling
  • 58

    Speed Dial
    • 58

      Make Call Using Speed-Dial Buttons
    • 58

      Related Topics
    • 58

      Procedure
    • 58

      Step 1
    • 59

      Make Call Using On-Hook Abbreviated Dial
    • 59

      Make Call Using Fast Dial
  • 59

    Call Pickup
    • 59

      Answer Call Ringing On Another Extension Within Call Pickup Group
    • 60

      Answer Call Ringing On Another Extension Outside Call Pickup Group
    • 60

      Answer Call Ringing On Another Extension in Group or in Associated Group
    • 60

      Answer Call Ringing On Particular Extension (Line Number)
  • 61

    Call Park
    • 61

      Store and Retrieve Active Call Using Call Park
    • 62

      Direct and Store Active Call at Directed Call Park Number
    • 62

      Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number
    • 62

      Retrieve Parked Call From Directed Call Park Number
  • 62

    Hunt Groups
    • 63

      Log in and Out of Hunt Groups
  • 63

    Shared Lines
    • 63

      Remote-In-Use Icon
    • 63

      Call Information and Barge
    • 63

      Privacy
    • 64

      Barge, Cbarge, and Shared-Line Calls
      • 64

        Single-Button and Multitouch Barge
      • 64

        Barge Features
    • 65

      Privacy and Shared Lines
      • 65

        Prevent and Allow Others to View or Barge Calls On Shared Line
  • 65

    Busy Lamp Field Features
    • 66

      Use BLF Pickup to Answer Ringing Call
  • 67

    Secure Calls
    • 68

      VPN Client
  • 69

    Suspicious Call Trace
    • 69

      Notify System Administrator about Suspicious or Harassing Call
    • 69

      Priority Calls
  • 70

    Cisco Extension Mobility
    • 71

      Log in to EM
    • 71

      Log Out of EM
    • 72

      Change Your PIN Using Change Credentials Service
    • 72

      Change Your PIN Using Changepin Softkey
  • 72

    Business Calls Using Single Phone Number
    • 73

      Mobile Connect and Mobile Voice Access
      • 74

        Put Call Picked Up On Mobile Phone On Hold
      • 74

        Connect to Mobile Voice Access
      • 74

        Turn On Mobile Connect From Mobile Phone
      • 75

        Turn Off Mobile Connect From Mobile Phone
        • 75

          Phone
        • 75

          Turn On or Off Mobile Connect Access to All Remote Destinations From Desk Phone

77

Chapter 4 Handset, Headset, and Speakerphone

• 77

  Headset, Handset, and Speaker Overview
• 77

  Handset
• 78

  Headset
  • 78

    Control Wired Headset Sidetone
  • 79

    Wireless Headset
    • 79

      Wideband Headset
• 79

  Speakerphone
• 79

  Autoanswer With Headset or Speakerphone

81

Chapter 5 Phone Customization

• 81

  Ring and Message Indicator Customization
  • 81

    Change Ringtone Per Line
  • 82

    Adjust Phone Ringer Volume Level
  • 82

    Change Ring Pattern (Flash-Only, Ring Once, Beep-Only)
  • 82

    Change Audible Voice-Message Indicator
  • 82

    Change How Voice Message Light On Handset Works
• 83

  Phone Screen Customization
  • 83

    Change Phone Screen Contrast
  • 83

    Change Background Image
  • 84

    Change Phone Screen Language
  • 84

    Change Line Text Label

85

Chapter 6 Call Logs and Directories

• 85

  Call Logs and Directories Overview
• 85

  Call Logs
  • 86

    View Call Logs
  • 86

    Display Single Call Record Details
  • 86

    Erase All Call Records in All Logs
  • 87

    Erase All Call Records in Single Log
  • 87

    Erase Single Call Record
  • 88

    Dial From Call Log (While Not On Another Call)
  • 88

    Dial From Call Log (While Connected to Another Call)
  • 89

    Place Call From URL Entry in Call Log
  • 89

    Redial International Call From Missed and Received Call Logs
• 90

  Directory Features
  • 90

    Corporate Directory
    • 90

      Dial From Corporate Directory (While Not On Another Call)
    • 91

      Dial From Corporate Directory (While On Another Call)
  • 91

    Personal Directory
    • 92

      Access Personal Directory (For PAB and Fast Dial Codes)
    • 92

      Search for PAB Entry
    • 92

      Dial From PAB Entry
    • 93

      Delete PAB Entry
      • 93

        Edit PAB Entry
      • 93

        Add New PAB Entry
      • 94

        Assign Fast Dial Code to PAB Entry
      • 94

        Search for Fast Dial Codes
      • 94

        Place Call Using Fast Dial Code
      • 95

        Delete Fast Dial Code
      • 95

        Log Out of Personal Directory

97

Chapter 7 Voice Messages

• 97

  Voice Messages Overview
• 97

  Voice Message Identification
• 98

  Set Up and Personalize Voice-Message Service
• 98

  Listen to Voice Messages or Access Voice Messages Menu
• 99

  User Options Web Pages
  • 99

    User Options Web Pages Overview
  • 99

    User Options Web Page Actions
    • 99

      Sign in and Out of User Options Web Pages
    • 100

      Select Device From User Options Web Page
    • 100

      Select Configuration Option After Logging in
  • 100

    Feature and Service Setup On Web
    • 101

      Personal Directory On Web
      • 101

        Add New Personal Address Book Entry
      • 101

        Assign Button for Personal Address Book
      • 102

        Edit Personal Address Book Entry
      • 102

        Delete Personal Address Book Entry
    • 102

      Fast Dials On Web
      • 103

        Assign Fast-Dial Code to Personal Directory Entry
      • 103

        Assign Fast Dial Code to Phone Number
      • 103

        Assign Line Button for Fast Dial
      • 104

        Search for Fast Dial Entry
      • 104

        Edit Fast-Dial Phone Number
      • 104

        Delete Fast Dial Personal Address Book Entry
    • 105

      Address Book Synchronization Tool
    • 105

      Speed Dial Setup On Web
    • 105

      Set Up Speed-Dial Codes
    • 106

      Set Up Abbreviated Dialing Codes
  • 106

    Phone Service Setup On Web
    • 107

      Subscribe to Service
    • 107

      Search for Services
    • 107

      Change or End Services
    • 108

      Change Service Name
    • 108

      Add Service to Programmable Feature Button
  • 108

    User Settings On Web
    • 109

      Change Browser Password
    • 109

      Change PIN
    • 109

      Change User Options Web Page Language Setting
    • 110

      Change Phone Display Language
  • 110

    Line Settings On Web
    • 110

      Set Up Call Forward Per Line
    • 111

      Change Voice Message Indicator Setting Per Line
    • 111

      Change Audible Voice Message Indicator Setting Per Line
    • 112

      Edit Line Text Label for Phone Display
  • 112

    Phone and Access List Setup for Mobile Connect
    • 112

      Create Access List
    • 113

      Set Up, View, or Change Webdialer Preferences
    • 113

      Add New Remote Destination
  • 114

    Cisco Webdialer
    • 114

      Use Webdialer With User Options Directory
    • 115

      Use Webdialer With Another Online Corporate Directory
      • 115

        Directory)
    • 115

      Log Out of Webdialer
    • 115

      Set Up, View, or Change Webdialer Preferences

117

Chapter 9 Additional Options

119

Chapter 1 0 Troubleshooting

• 119

  Problems
  • 119

    No Dial Tone or Cannot Complete Call
  • 120

    Missing Softkey
  • 120

    Cannot Barge Call and Hear Fast Busy
  • 120

    Call Disconnects After Barge
  • 121

    Cannot Access Settings Menu
  • 121

    Cannot Use Callback
  • 121

    Call Forward All Error Message
  • 122

    Security Error Message
  • 122

    Unresponsive Phone
  • 122

    Phone Screen Is Too Light or Too Dark
    • 122

      And 7941G-GE)
  • 123

    Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and 7942G)
• 123

  Phone Troubleshooting Data
• 124

  Quality Reporting Tool

125

Appendix A Warranty

• 125

  Cisco One-Year Limited Hardware Warranty Terms

• 4

  Place a Call
• 4

  Put a Call On Hold
• 4

  Adjust the Handset Volume
• 4

  Adjust the Ringer Volume
• 5

  Operate the LCD Screen
• 6

  Adjust the LCD Contrast
• 6

  Use Voice Mail
• 6

  View My Missed Calls
• 8

  Transfer a Call
• 8

  Forward All Calls