Contacting Hp - HP ProLiant ML370 Generation 4 Reference And Troubleshooting Manual

186 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Erasing the system
Run the System Erase Utility if you must erase the system for the following
reasons:
•
You want to install a new operating system on a server with an existing
operating system.
•
You want to change the operating system selection.
•
You encounter a failure-causing error during the SmartStart installation.
•
You encounter an error when completing the steps of a factory-installed
operating system installation.
The Erase Utility can be accessed from the Software and Drivers Download
website (http://h18007.www1.hp.com/support/files/server) or the Maintenance
Utilities menu of the SmartStart CD.

Contacting HP

Contacting HP technical support or an authorized reseller (on page 186)
Server information you need (on page 187)
Contacting HP technical support or an authorized reseller
Contact HP only if, after completing the procedures described in this guide, the
problem with the server remains.
For the name of the nearest HP authorized reseller:
CAUTION: Perform a backup before running the System
Erase Utility. The utility sets the system to its original factory state,
deletes the current hardware configuration information, including array
setup and disk partitioning, and erases all connected hard drives
completely. Refer to the instructions for using this utility.
IMPORTANT: Collect the appropriate server information ("Server
information you need" on page 187) and operating system information
("Operating system information you need" on page 188) before
contacting HP for support.