HP ProLiant ML370 Generation 5 User Manual
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HP ProLiant ML370 Generation 5 User Manual

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HP ProLiant ML370 Generation 5 Server

User Guide

Part Number 404680-002
September 2007 (Second Edition)

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  • Page 1: User Guide

    HP ProLiant ML370 Generation 5 Server User Guide Part Number 404680-002 September 2007 (Second Edition)
  • Page 2 © Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Operations..........................20 Power up the server ..........................20 Power down the server..........................20 Access the HP Systems Insight Display......................20 Open or remove the tower bezel ....................... 21 Extend the server from the rack ......................... 22 Remove the rack bezel ..........................23 Install the rack bezel ..........................

  • Page 4: Contents

    Array Configuration Utility ......................84 Option ROM Configuration for Arrays ..................... 84 Auto-configuration process......................84 HP ProLiant Essentials Rapid Deployment Pack .................. 85 Re-entering the server serial number and product ID ................85 Management tools........................... 86 Automatic Server Recovery ......................86 ROMPaq utility..........................

  • Page 5: Contents

    HP Systems Insight Manager ......................88 Redundant ROM support ........................ 88 USB support and functionality ......................89 Diagnostic tools ............................90 HP Insight Diagnostics survey functionality ..................90 Array Diagnostic Utility ........................90 HP Insight Diagnostics ........................90 Integrated Management Log ......................91 Remote support and analysis tools ......................

  • Page 6: Contents

    Specifications ........................... 119 Server specifications ..........................119 Environmental specifications ........................119 Technical support........................121 Related documents ..........................121 Before you contact HP..........................121 HP contact information ........................... 121 Customer Self Repair ..........................122 Acronyms and abbreviations...................... 129 Index............................132 Contents 6...

  • Page 7: Component Identification

    Rack model Item Description Hard drive bays 9-16 (optional drive cage) USB connectors HP Systems Insight Display Video connector (rack model only) HP Systems Insight Display ejector button DVD/CD-ROM drive Removable media bays Hard drive bays 1-8 Component identification 7...

  • Page 8: Front Panel Leds And Buttons

    Description Media bay spacer DVD/CD-ROM drive Removable media bays Hard drive bays 1-8 Hard drive bays 9-16 (optional drive cage) USB connectors HP Systems Insight Display HP Systems Insight Display ejector button Front panel LEDs and buttons Component identification 8...
  • Page 9 Item Description Status UID button — UID LED Blue = Activated Flashing blue = System is being managed remotely Off = Deactivated Internal system health LED Green = Normal (system on) Amber = System health is degraded Red = System health is critical Off = Normal (system off) External system health LED Green = Normal (system on)

  • Page 10: Systems Insight Display Leds

    Systems Insight Display LEDs To view a quick reference for component identification and status, access the Systems Insight Display ("Access the HP Systems Insight Display" on page 20). Item Description Status Primary power supply LED Amber = Failure Off = Normal...

  • Page 11: Rear Panel Components

    Item Description Status PPM 2 LED Amber = Failure Off = Normal Hot-plug fan LEDs Amber = Failure or fan is not installed Off = Normal Internal system health LED Green = Normal (system on) Amber = System health is degraded Red = System health is critical Off = Normal (system off) External system health LED...

  • Page 12: Rear Panel Leds

    Item Description Video connector Serial connector NIC 2 connector PCI expansion slots Hot-plug power supply (primary bay) Hot-plug power supply blank (redundant bay) NIC 1 connector T-10/T-15 Torx screwdriver Rear panel LEDs Item Description Status UID LED Blue = Activated Flashing blue = system is being remotely managed Off = Deactivated iLO 2 activity LED...

  • Page 13: System Board Components

    Item Description Status NIC 1 activity LED Green or flashing green = Network activity Off = No network activity Power supply LED Green = System has AC power and is powered up Off = System has no AC power System board components Item Description PCI Express slot 1, x4...

  • Page 14: System Maintenance Switch

    When the internal system health LED on the front panel ("Front panel LEDs and buttons" on page 8) illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated HP Systems Insight Display LEDs and the internal health LED indicate system status. Component identification 14...

  • Page 15: Sas And Sata Device Numbers

    The system management driver must be installed for the internal system health LED to provide pre-failure and warranty conditions. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

  • Page 16: Sas And Sata Hard Drive Leds

    HP recommends populating hard drive bays starting with the lowest SAS or SATA device number. SAS and SATA hard drive LEDs Item Description Status Fault/UID LED Amber = Drive failure Flashing amber = Fault-process activity Blue = Unit identification is active...

  • Page 17: Sas And Sata Hard Drive Led Combinations

    SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or Alternating amber and The drive has failed, or a predictive failure alert has been flashing blue received for this drive; it also has been selected by a management application.

  • Page 18: Fbdimm Slots

    FBDIMM slots The server supports two memory boards, each containing eight slots with paired banks identified by the letters A through D. Item Description FBDIMM slot 1, bank A FBDIMM slot 2, bank B FBDIMM slot 3, bank C FBDIMM slot 4, bank D FBDIMM slot 5, bank A FBDIMM slot 6, bank B FBDIMM slot 7, bank C...

  • Page 19: Power Supply Backplane Led

    Power supply backplane LED If the power supply backplane LED is illuminated, the power supply backplane has failed. Fan locations Item Description Configuration Fan 1 Primary Fan 2 Primary Fan 3 Primary Fan 4 Redundant Fan 5 Redundant Fan 6 Redundant Component identification 19...

  • Page 20: Operations

    LED changes to amber. Disconnect the power cords. The system is now without power. Access the HP Systems Insight Display Press the HP Systems Insight Display ejector button to extend and open the HP Systems Insight Display. Operations 20...

  • Page 21: Open Or Remove The Tower Bezel

    Open or remove the tower bezel This server has a removable bezel that must be unlocked and opened before accessing the hard drives or removing the access panel. The bezel should be kept closed during normal server operations. Use the key provided with the server to unlock the bezel with a counterclockwise turn. If necessary, remove the tower bezel.

  • Page 22: Extend The Server From The Rack

    For operations involving removable media bay access, the media bay panel may be removed. Extend the server from the rack IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access internal components. NOTE: If the server is in a rack and in the shipping configuration, remove the two shipping screws directly behind the levers.

  • Page 23: Remove The Rack Bezel

    WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail- release latches and sliding the server into the rack.
  • Page 24 Remove the two thumbscrews that secure the rack bezel to the top of the chassis. Pull the rack bezel away from the chassis. Operations 24...

  • Page 25: Install The Rack Bezel

    Install the rack bezel Align the four hooks on the rack bezel with the keyholes on the metal frame, and install the rack bezel. Tighten both internal rack bezel thumbscrews. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 26: Install The Access Panel

    Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22). Open the locking latch, slide the access panel to the rear of the chassis, and remove the access panel. NOTE: If the locking latch is locked, use a Torx T-15 screwdriver to unlock the latch. Install the access panel Place the access panel on top of the server with the hood latch open.

  • Page 27: Remove The Center Wall

    Remove the processor air baffle. Remove the center wall Power down the server (on page 20). Extend or remove the server from the rack ("Extend the server from the rack" on page 22). Remove the access panel. ("Remove the access panel"...

  • Page 28: Setup

    (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high- density deployment at the HP website (http://www.hp.com/products/servers/platforms).

  • Page 29: Optimum Environment

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 30: Temperature Requirements

    Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well- ventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: •...

  • Page 31: Rack Warnings

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 32: Identifying Tower Server Shipping Carton Contents

    WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 33: Installing Hardware Options

    • Operating system or application software • Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 36)." Setting up a tower server Follow the steps in this section to set up a tower model server.

  • Page 34: Installing The Server Into The Rack

    To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit. If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets. CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.

  • Page 35: Installing The Operating System

    Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the English language. For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.

  • Page 36: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 37 Remove the processor air baffle. Open the heatsink retaining latches. Hardware options installation 37...
  • Page 38 Open the processor retaining latch and the processor socket retaining bracket. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. Hardware options installation 38...
  • Page 39 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the processor. Hardware options installation 39...
  • Page 40 Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Close the processor socket retaining bracket and the processor retaining latch. Remove the protective cover from the heatsink. CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the heatsink after assembling.
  • Page 41 Install the heatsink. NOTE: Your heatsink may appear different than shown. Close the heatsink retaining latches. Install the PPM. CAUTION: To prevent thermal instability and damage to the server, be sure the Mylar shield located on the air baffle covers PPM slot 2 when PPM 2 is not installed. Remove the shield only to install a PPM.

  • Page 42: Memory Options

    Maximum memory capacities for all AMP modes will increase with the availability of 4-GB and 8-GB FBDIMMs, including a maximum of 64 GB in Advanced ECC mode. For the latest memory configuration information, refer to the QuickSpecs on the HP website (http://www.hp.com). Hardware options installation 42...

  • Page 43: Advanced Ecc Memory

    The Advanced Memory Protection option is configured in RBSU. By default, the server is set to Advanced ECC mode. For more information, refer to HP ROM-Based Setup Utility (on page 82). If the configured AMP mode is not supported by the installed FBDIMM configuration, the system boots in Advanced ECC mode.

  • Page 44: Online Spare Memory

    Memory board 1 Bank A Bank B Bank C Bank D configuration 1A and 5A 2B and 6B 3C and 7C 4D and 8D Dual memory board configuration: Memory board 1 Bank A Bank B Bank C Bank D configuration 1A and 5A 2B and 6B 3C and 7C...

  • Page 45: Mirrored Memory

    For optimum memory usage, HP recommends all DIMMs on a memory board be the same size with the same HP part number. If different sized DIMMs are used on a memory board, a portion of the installed memory may not be utilized.

  • Page 46: Memory Boards And Fbdimms

    • Memory board 1 and memory board 2 must have identical memory configurations. • Each bank of memory board 1 must be populated using FBDIMMs with identical HP part numbers to the corresponding bank of memory board 2. • Mirrored memory does not support any hot-plug operations.
  • Page 47 WARNING: To prevent personal injury from hazardous energy: Remove watches, rings, or other metal objects. • • Use tools with insulated handles. Do not place tools or metal parts on top of batteries. • Removing and installing a memory board Power down the server (on page 20).

  • Page 48: Removing Fbdimms

    Install the memory board. Install the processor air baffle. Install the access panel (on page 26). Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server. Configure the memory.

  • Page 49: Installing Fbdimms

    Remove the access panel (on page 25). Remove the processor air baffle (on page 26). Remove a memory board ("Removing and installing a memory board" on page 47). Remove the FBDIMM. To replace the component, reverse the removal procedure. Installing FBDIMMs Power down the server (on page 20).

  • Page 50: Hot-Plug Hard Drive Options

    Install the FBDIMM. Install the memory board ("Removing and installing a memory board" on page 47). Install the processor air baffle. Install the access panel (on page 26). Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack.

  • Page 51: Installing A Hot-Plug Hard Drive

    Installing a hot-plug hard drive Remove the hard drive blank. Prepare the hard drive. Hardware options installation 51...

  • Page 52: Removing A Hot-Plug Hard Drive

    Install the hard drive. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 17). Removing a hot-plug hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 53: Sas-Sata Hard Drive Cage Option

    SAS-SATA hard drive cage option NOTE: An optional SAS controller is required to support the SAS-SATA hard drive cage installation. Power down the server. ("Power down the server" on page 20) Do one of the following: Open or remove the tower bezel, as needed ("Open or remove the tower bezel"...
  • Page 54 Connect the two SAS-SATA data cables to the drive cage backplane. IMPORTANT: When installing a x3/x1 SAS cable, HP recommends that the x3 part of the x3/x1 cable be linked to the SAS hard drive backplane connector that corresponds to hard drive slots 1 to 4.

  • Page 55: Removable Media Device Options

    NOTE: HP recommends that you move the CD-ROM drive out of the media cabling area for ease of installation. It is not necessary to disconnect and remove the CD-ROM drive from the server entirely.

  • Page 56: Installing A Half-Height Or Full-Height Media Device

    Remove the media blanks. NOTE: HP recommends that you remove all media blanks to facilitate drive installation. Store the blanks for later use. Installing a half-height or full-height media device You can install up to two half-height or one full-height removable media devices in the removable media cage.
  • Page 57 Using the T-15 Torx screwdriver, remove the screws from the bezel blank and install them on the device. Slide the media device part of the way into the bay. Half-height device Hardware options installation 57...
  • Page 58 Full-height device Connect the four-pin power cable to the half-height or full-height drive. Connect the data and power cables to the device. Connect the power cable to the system board. Connect the data cable to the system board or to an expansion board as directed by the option documentation.

  • Page 59: Redundant Hot-Plug Fans Option

    Install the access panel (on page 26). Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Power up the server (on page 20). Redundant hot-plug fans option The server supports redundant hot-plug fans to provide proper airflow to the system if a primary fan fails. In the standard, non-redundant, configuration, fans 1, 2, and 3 cool the server.

  • Page 60: Redundant Hot-Plug Power Supply Option

    Install the access panel (on page 26). Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. Redundant hot-plug power supply option The server supports a second hot-plug power supply to provide redundant power to the system in the event of a failure in the primary power supply.

  • Page 61: Expansion Board Options

    Install the second hot-plug power supply. Connect the power cord to the redundant power supply. Use the power cord management clip to secure the cord and form a service loop. Connect the power cord to the power source. Be sure that the power supply LED is green ("Rear panel LEDs"...

  • Page 62: Performance Balancing

    Slot Expansion Connector Speed card type PCI Express PCI-X 64-bit, 3.3-V 133-MHz capable PCI-X 64-bit, 3.3-V 133-MHz capable PCI Express PCI Express x4 (optional x8 when PCIe Bus Expander is installed in slot 4) PCI Express PCI Express x4 (optional x8 when PCIe Bus Expander is installed in slot 6) PCI Express...

  • Page 63: Installing Expansion Boards

    Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22). Remove the access panel (on page 25). Press the slot release lever and swing the slot release lever upward. Remove the expansion slot cover. Retain the slot cover for future use.

  • Page 64: Removing Expansion Boards

    Release the retainer clip. Install the expansion board. Close the slot release lever and lock the retainer clip. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. Install the access panel (on page 26). Do one of the following: Close or install the tower bezel, as needed.
  • Page 65 To remove the component: Power down the server (on page 20). Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22). Remove the access panel (on page 25). Disconnect any cables attached to the expansion board. Release the retainer clip.

  • Page 66: Array Controllers And Battery-Backed Write Cache Options

    Array controllers and Battery-Backed Write Cache options For a list of supported options, refer to the Documentation CD or the QuickSpecs on the HP website (http://www.hp.com/servers/proliantml370). Parallel and second serial connector option To install the component: Power down the server (on page 20).

  • Page 67: Tower-To-Rack Conversion Option

    Tower-to-rack conversion option The tower-to-rack conversion kit includes all equipment required to convert the tower model server into a rack model server and to install the server into most square- or round-hole racks. The tower-to-rack conversion kit includes: • Rack rails •...
  • Page 68 Remove the tower configuration panels. Remove the media blanks. Remove the access panel (on page 25). Remove the center wall (on page 27). Remove the CD-ROM drive. Press and slide the media latch. Hardware options installation 68...
  • Page 69 Release the CD-ROM drive from the back and push it forward to better access the cables. Disconnect the IDE CD-ROM drive cable and power cable from the back of the drive. Remove the CD-ROM drive. Hardware options installation 69...
  • Page 70 Press and slide the media latch to remove the media bay spacer. Remove the two clips on the server. Hardware options installation 70...
  • Page 71 Align the four hooks on the rack bezel with the keyholes on the metal frame, and install the rack bezel. Tighten both internal rack bezel thumbscrews. Partially insert the CD-ROM drive horizontally into the slot below the media bay spacer. Hardware options installation 71...
  • Page 72 Connect the IDE CD-ROM drive cable and power cable. Push the CD-ROM drive all the way into the bay until the locking latch clicks into place, securing the drive. Install the media blanks horizontally in the bay below the CD-ROM drive. NOTE: Install any optional tape drives ("Installing a half-height or full-height media...
  • Page 73 Install the front video connector and thread the cable through the clip on the media bay spacer. Install the media bay spacer into the top slot of the media bay. Hardware options installation 73...
  • Page 74 Connect the front video connector cable to the internal video connector. Install the center wall. Install the access panel (on page 26). Install the server into the rack ("Installing the server into the rack" on page 34). Hardware options installation 74...

  • Page 75: Cabling

    To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge. Cable connector identification Item Description Power connector Fan control/HP Systems Insight Display connector IDE connector Power connector SAS drive connector (5-8) SAS power connector SAS drive connector (1-4)

  • Page 76: Sas Cabling

    SAS data cabling IMPORTANT: When installing a x3/x1 SAS cable, HP recommends that the x3 part of the x3/x1 cable be linked to the SAS hard drive backplane connector that corresponds to hard drive slots 1 to 4. In this setup, hard drive slot 1 will not be available, but since hard drive slots 2 to 4 will be connected, one continuous volume can be created.

  • Page 77: Cd-Rom Drive Cabling

    • SAS power cabling CD-ROM drive cabling Cabling 77...

  • Page 78: Video Cabling

    Video cabling Parallel/serial port cabling Cabling 78...

  • Page 79: Diskette Drive Cabling

    Diskette drive cabling BBWC option cabling Cabling 79...

  • Page 80: Internal Usb Connector

    Internal USB connector Cabling 80...

  • Page 81: Configuration And Utilities

    This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner. For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).

  • Page 82: Hp Rom-Based Setup Utility

    Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: •...

  • Page 83: Boot Options

    Press the Enter key. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU. For more information on online spare memory, refer to the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html). Configuring mirrored memory To configure mirrored memory: Install the required FBDIMMs.

  • Page 84: Array Configuration Utility

    Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com).

  • Page 85: Hp Proliant Essentials Rapid Deployment Pack

    RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

  • Page 86: Management Tools

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

  • Page 87: Integrated Lights-Out Technology

    HP website (http://www.hp.com/servers/lights-out). iLO ROM-Based Setup Utility HP recommends using iLO RBSU to configure and set up iLO. iLO RBSU is designed to assist you with setting up iLO on a network; it is not intended for continued administration.

  • Page 88: Storageworks Library And Tape Tools

    You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SCSI hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).

  • Page 89: Usb Support And Functionality

    Internal USB functionality (on page 90) USB support HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loads through legacy USB support, which is enabled by default in the system ROM.

  • Page 90: Diagnostic Tools

    To download the latest version, see the HP website (http://www.hp.com/support). Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.

  • Page 91: Integrated Management Log

    From within the iLO 2 user interface • From within HP Insight Diagnostics (on page 90) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Remote support and analysis tools HP Instant Support Enterprise Edition ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a feature of HP support.

  • Page 92: Keeping The System Current

    Refer to the operating system support matrix (http://www.hp.com/go/supportos). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).

  • Page 93: Care Pack

    Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Configuration and utilities 93...

  • Page 94: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 95 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Battery replacement 95...

  • Page 96: Troubleshooting

    To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide: •...

  • Page 97: Symbols On Equipment

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 98: Symptom Information

    WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: The leveling feet are extended to the floor. • • The full weight of the rack rests on the leveling feet. The stabilizing feet are attached to the rack if it is a single-rack installation. •...

  • Page 99: Prepare The Server For Diagnosis

    To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 90) and use the survey page to view the current configuration or to compare it to previous configurations. • Refer to your hardware and software records for information.

  • Page 100: Service Notifications

    Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 100)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis...

  • Page 101: General Diagnosis Flowchart

    General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to "Symptom information (on page 98)" "Loose connections (on page 99)"...
  • Page 102 HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) •...

  • Page 103: Server Power-On Problems Flowchart

    Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED ("Systems Insight Display LEDs" on page 10) is off or amber. Troubleshooting 103...
  • Page 104 Faulty internal component Item Refer to "Component identification (on page 7)" "HP Insight Diagnostics (on page 90)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "Loose connections (on page 99)"...
  • Page 105 Troubleshooting 105...

  • Page 106: Post Problems Flowchart

    "Symptom information (on page 98)" Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "General memory problems are occurring"...

  • Page 107: Os Boot Problems Flowchart

    OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Troubleshooting 107...
  • Page 108 Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation "HP Insight Diagnostics (on page 90)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...

  • Page 109: Server Fault Indications Flowchart

    Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 88) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 109...
  • Page 110 CD or the HP website (http://www.hp.com/products/servers/platforms) • "HP contact information (on page 121)" "HP Insight Diagnostics (on page 90)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)

  • Page 111: Post Error Messages And Beep Codes

    POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary...

  • Page 112: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 113: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 114: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.

  • Page 115: Canadian Notice (Avis Canadien)

    Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 116: Disposal Of Waste Equipment By Users In Private Households In The European Union

    Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 117: Korean Notice

    Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. Allow only HP Authorized Service technicians to repair the unit. • The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976.

  • Page 118: Taiwan Battery Recycling Notice

    To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 119: Specifications

    Specifications Server specifications Specification Value Dimensions Rack model — Height 21.92 cm (8.63 in) Depth 65.41 cm (26.5 in) Width 44.45 cm (17.50 in) Tower model — Height 47 cm (18.5 in) Depth 71.1 cm (28 in) Width 21.92 cm (8.63 in) Weight Weight (maximum) 40.8 kg (110 lb)
  • Page 120 Specification Value Relative humidity (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F).

  • Page 121: Technical Support

    (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week.

  • Page 122: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 123 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 124 Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
  • Page 125 Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 126 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 127 Technical support 127...
  • Page 128 Technical support 128...

  • Page 129: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Advanced Memory Protection Automatic Server Recovery BBWC battery-backed write cache double data rate DIMM dual inline memory module error checking and correcting FBDIMM fully buffered DIMM International Electrotechnical Commission iLO 2 Integrated Lights-Out 2 Integrated Management Log Acronyms and abbreviations 129...
  • Page 130 NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self Test processor power module ProLiant Support Pack RBSU ROM-Based Setup Utility Systems Insight Manager...
  • Page 131 VHDCI very high density cable interconnect Acronyms and abbreviations 131...

  • Page 132: Index

    AC power supply 12, 60 connection problems 99 access panel 25, 26 connectors 7, 13, 75, 80 ACU (Array Configuration Utility) 84 contacting HP 121 additional information 96, 121 creating a disk image 85 ADU (Array Diagnostic Utility) 90 CSR (customer self repair) 122...
  • Page 133 LEDs 8 memory, configuring 83 help resources 121 HP Insight Diagnostics 90 HP ProLiant Essentials Foundation Pack 35, 88 network connector LEDs 12 HP ProLiant Essentials Rapid Deployment Pack 85 NIC LEDs 8, 10 HP Systems Insight Manager, overview 88...
  • Page 134 power requirements 30 service notifications 100 power supplies 12, 60 shipping carton contents 32 power supply backplane LED 19 SmartStart autorun menu 81 power supply LEDs 12, 19 SmartStart Scripting Toolkit 81 powering down 20 SmartStart software 35 powering up 20, 82 SmartStart, overview 81 power-on problems flowchart 103 space requirements 29...
  • Page 135 97 website, HP 121 Index 135...

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