Support And Other Resources; Contacting Hp; Information To Collect Before You Contact Hp - HP Integrity rx2800 i2 Installation Manual

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2 Support and other resources

Contacting HP

Information to collect before you contact HP

NOTE:
HP recommends that you record any changes that you make to your system, as well as
how the changes affect system behavior.
1.
Collect the following information:
Technical support registration number (if applicable)
Failure symptoms and error indications (LEDs and messages)
A log of the current SEL and FPL contents
The sysrev output from the iLO 3 MP by using the df -all -nc command
The model number of your server (for example, rx2800 i2)
The product number of your server, which is on the identification label at the front of the
unit
The serial number of your server, which is on the identification label.
Add-on boards or additional hardware installed in the server
2.
Be familiar with your system configuration:
Are you using the LAN, RS-232, or web interface to monitor the server?
How many processors, DIMMs, and PCI cards have been installed?
What versions of processor, memory, and PCI cards are used, and where are they
installed?
What accessories are installed?
3.
Determine the following:
Which firmware versions are in use?
When did the issue start?
Have recent changes been made to the system?
Which OS and revision level is in use?
20
Support and other resources

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