Page 1 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide May 2005 (Second Edition) Part Number 346896-002...
Page 2 © Copyright 2004, 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express limited warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
Contents Server component identification Front panel components ........................9 Front panel LEDs and buttons......................10 Rear panel components ........................12 Rear panel LEDs and buttons......................13 System board components ......................... 14 System maintenance switch ....................15 DIMM slots..........................17 System board LEDs ........................... 18 Power supply backplane LED......................
Page 4 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Installing hardware options ........................ 40 Setting up a tower server........................40 Installing the server into the rack ....................... 42 Powering up and configuring the server .................... 50 Installing the operating system......................50 Registering the server.........................
Page 5 Option ROM configuration for arrays .................. 115 Option ROM configuration for arrays .................. 116 Auto-configuration process ....................117 HP ProLiant Essentials Rapid Deployment Pack ..............118 Re-entering the server serial number and product ID ............118 Management tools ..........................119 Automatic server recovery....................
Page 6 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Change control and proactive notification................129 Natural language search assistant ..................129 Care Pack..........................129 Troubleshooting Server diagnostic steps........................131 Important safety information ....................131 Preparing the server for diagnosis ..................135 Symptom information......................
Page 7 Contents Server specifications Server specifications ........................305 Environmental specifications ......................305 Technical support Related documents ........................... 307 HP contact information ........................307 Before you contact HP ........................308 Customer self repair ......................... 308 Acronyms and abbreviations Index...
Page 9: Server Component Identification
Server component identification In this section Front panel components........................9 Front panel LEDs and buttons ......................10 Rear panel components.........................12 Rear panel LEDs and buttons .......................13 System board components ......................14 System board LEDs ........................18 Power supply backplane LED ......................19 System LEDs and internal health LED combinations ..............19 SCSI IDs and SAS-SATA device numbers ..................21...
Page 10: Front Panel Leds And Buttons
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Item Description UID switch and LED Internal system health LED Front panel USB port External system health LED NIC link/activity LED Power on/Standby button/LED assembly Diskette drive* Removable media bays...
Page 11 Server component identification Item Description Status UID switch and LED Blue = Activated Flashing blue = System being managed remotely Off = Deactivated Internal system health Green = Normal (system on) Amber = System health is degraded Red = System health is critical Off = Normal (system off) External system health Green = Normal (system on)
Page 12: Rear Panel Components
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Rear panel components Item Description Item Description x4 PCI Express expansion slots Auxillary VHDCI SCSI blank 100-MHz PCI-X expansion slots Mouse connector Unit ID LED Keyboard connector Ethernet 10/100/1000 port...
Page 13: Rear Panel Leds And Buttons
Server component identification Rear panel LEDs and buttons Item Description LED Color Status Unit ID LED Blue On = Activated Flashing = System remotely managed Off = Deactivated NIC Activity LED Green On or flashing = Linked to network (Integrated NC7781) Off = Not linked to network NIC Link LED Green...
Page 14: System Board Components
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Item Description LED Color Status Power supply LED Green On = Power turned on and power supply (redundant) functioning properly Off = One or more of the following conditions exists: •...
Page 15: System Maintenance Switch
Server component identification Item Description Item Description Redundant fan 2 connector Power supply connector System maintenance switch SCSI port 1 System battery PPM socket 2 Redundant fan 4 connector PPM socket 1 (populated) 64-bit/100-MHz PCI-X slot, SCSI port 2 bus 3 64-bit/100-MHz PCI-X slot, Fan cable connector bus 3...
Page 16 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Position Description Function iLO Security Off = iLO security is enabled On = iLO security is disabled Configuration Off = System configuration can lock be changed On = System configuration is...
Page 17: Dimm Slots
Server component identification DIMM slots DIMM slots are numbered sequentially (1 through 8) and the paired banks are identified by the letters A, B, C, and D. Item Description DIMM slot 1A DIMM slot 2A DIMM slot 3B DIMM slot 4B DIMM slot 5C DIMM slot 6C DIMM slot 7D...
Page 18: System Board Leds
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide System board LEDs Item LED Description Status Processor error Off = Normal Amber = Processor failed or missing System temperature Off = Normal alert Amber = System temperature has exceeded...
Page 19: Power Supply Backplane Led
LED to provide pre-failure and warranty conditions. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.
Page 20 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide System LED and Internal Health Status Color LED Color Processor failure, One or more of the following conditions may exist: socket X (Amber) • Processor in socket X has failed.
Page 21: Scsi Ids And Sas-Sata Device Numbers
SAS-SATA hard drive cage. SAS-SATA devices are numbered 1 through 8. The SCSI IDs for both simplex and duplex configurations, as well as SAS-SATA device numbers, are illustrated. HP recommends populating hard drive bays starting with the lowest SCSI ID or device number. Item...
Page 22: Scsi Configurations
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide SCSI configurations NOTE: These SCSI ID designations apply regardless of the controller or the configuration used. NOTE: The standard cabling configuration for the server is simplex. Duplex is an option requiring the duplex kit. Refer to "Server Cabling (on page 99)"...
Page 23: Hot-Plug Scsi Hard Drive Led Combinations
Either (1) the drive is part of an array being selected by an array configuration utility; (2) Drive Identification has been selected in HP SIM; or (3) drive firmware is being updated. The drive has failed and has been placed offline.
Page 24: Sata Or Sas Hard Drive Leds
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Activity Online Fault LED Interpretation LED (1) LED (2) Either (1) the drive is not configured as part of an array; (2) the drive is configured as part of an array, but it is a replacement drive that is not being accessed or being rebuilt yet;...
Page 25: Sas And Sata Hard Drive Led Combinations
Server component identification SAS and SATA hard drive LED combinations Online/Activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or Alternating amber The drive has failed, or a predictive failure alert has been flashing and blue received for this drive; it also has been selected by a management application.
Page 26: Identifying Redundant Hot-Plug Fans
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Identifying redundant hot-plug fans NOTE: Fan locations are located in the chassis. Item Description Configuration Fan 1 Primary Fan 2 Redundant Fan 3 Primary Fan 4 Redundant Fan 5 Primary...
Page 27: Server Operations
Server operations In this section Powering up the server .........................27 Powering down the server ......................27 Extending the server from the rack....................28 Unlocking the front tower bezel ....................29 Removing the access panel......................30 Powering up the server To power up the server, press the Power On/Standby button. Powering down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to...
Page 28: Extending The Server From The Rack
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Extending the server from the rack 1. Loosen the thumbscrews that secure the server faceplate to the front of the rack. IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access internal components.
Page 29: Unlocking The Front Tower Bezel
Server operations Unlocking the front tower bezel Tower servers have a removable front bezel that must be unlocked and opened before accessing the hard drive cage, and before removing the access panel. The door must remain closed during normal server operations. Use the key provided with the server to unlock the bezel with a counterclockwise turn.
Page 30: Removing The Access Panel
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Removing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods without the access panel.
Page 31: Server Setup
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Page 32: Rack Planning Resources
For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. A summary of the content of each resource follows: •...
Page 33: Optimum Environment
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks. HP servers draw in cool air through the front and expel warm air through the rear. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter, and allow the warm air to escape from the cabinet.
Page 34: Temperature Requirements
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings. The 9000 and 10000 Series racks provide proper server cooling from flow- through perforations in the front and rear doors that provide 64 percent open area for ventilation.
Page 35: Power Requirements
Server setup The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: •...
Page 36: Electrical Grounding Requirements
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.
Page 37 Server setup • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. •...
Page 38 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails.
Page 39: Identifying Rack Server Shipping Carton Contents
Server setup Identifying rack server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server. The contents of the server shipping carton include: •...
Page 40: Installing Hardware Options
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide • Operating system or application software • Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 53)."...
Page 41 RILOE II board. The standard video connector on the server rear panel is not used when the RILOE II board is installed. For more information, refer to the HP Remote Insight Lights-Out Edition II User Guide. Item Description...
Page 42: Installing The Server Into The Rack
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 4. Snap the tab into place to secure the power cord. 5. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: •...
Page 43 If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets. After installing the brackets, follow the steps in this section.
Page 44 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 2. Attach cage nuts to the rack. NOTE: Round-hole cage nuts will function the same as the square-hole cage nuts shown. 3. Secure each server rail to the server.
Page 45 Server setup 4. Secure the left and right standard rack rails to the appropriate side of the rack. 5. Extend the slides from the standard rack rails, and then slide the server rails into the slides. WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before sliding the server rails into the rack rails.
Page 46 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide CAUTION: Be sure to keep the server parallel to the floor when sliding the server rails into the rack rails. Tilting the server up or down could result in damage to the rails.
Page 47 Server setup 7. Secure the server to the rack. 8. Secure the cable management arm bracket to the server.
Page 48 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 9. Secure the cable management arm to the slide rail. 10. Connect peripheral devices to the server. Refer to "Rear Panel Components (on page 12)." WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors.
Page 49 Server setup 13. Snap the tab into place to secure the power cord. 14. Secure cables to the cable management arm. IMPORTANT: When using cable management arm components, be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack.
Page 50: Powering Up And Configuring The Server
RBSU. The system is set up by default for the English language. For more information on the automatic configuration, refer to the HP ROM- Based Setup Utility User Guide located on the Documentation CD. Installing the operating system To operate properly, the server must have a supported operating system.
Page 51: Registering The Server
For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Registering the server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com).
Page 53: Hardware Options Installation
Hardware options installation In this section Introduction ..........................53 Processor options..........................54 Memory options..........................58 Hot-plug SCSI hard drive options ....................60 SAS-SATA hard drive cage ......................62 Removable media devices ......................67 Redundant hot-plug fans.......................75 Redundant hot-plug power supply....................80 Expansion boards..........................82 Remote Insight Lights-Out Edition II board.................86 VHDCI or HD68 SCSI cable option ....................87...
Page 54: Processor Options
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Processor options The server supports single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system attempts to boot from processor 2 and provides a processor failure message.
Page 55 Hardware options installation 5. Remove the processor air baffle using the two thumbscrews. 6. Open the processor retaining bracket. 7. Release the processor locking lever.
Page 56 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide CAUTION: Failure to open the processor locking lever completely prevents the processor from seating during installation, leading to hardware damage. 8. Install the processor. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever.
Page 57 Hardware options installation 9. Close the processor retaining bracket. 10. Open the latches on the corresponding PPM slot. 11. Install the PPM. IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the corresponding PPM is missing. NOTE: The appearance of compatible PPMs may vary.
Page 58: Memory Options
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Memory options You can expand server memory by installing PC2-3200R Registered DDRII DRAM DIMMs. The system supports up to eight DIMMs. The server supports two types of memory configurations: •...
Page 59: Dimm Installation Guidelines
Hardware options installation DIMM installation guidelines You must observe the following guidelines when installing additional memory: • Always install memory in pairs of equal capacity. • Install only PC2-3200R DIMMs. • Install DIMMs into both slots within a single bank. •...
Page 60: Hot-Plug Scsi Hard Drive Options
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 6. Install the DIMM. 7. Install the access panel. 8. If you are installing DIMMs in an online spare configuration, use RBSU to configure this feature ("Configuring online spare memory" on page 114).
Page 61: Installing A Hot-Plug Scsi Hard Drive
Hardware options installation 1. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LED combinations" on page 23, "Hot-plug SCSI hard drive LEDs" on page 22). 2. Back up all server data on the hard drive. 3.
Page 62: Sas-Sata Hard Drive Cage
4. Resume normal server operations. SAS-SATA hard drive cage You can install an eight-bay, hot-plug SAS-SATA drive cage in the HP ProLiant ML370 Generation 4 Server (tower and rack models). A combination of up to eight SAS and SATA hard drives can be installed in the drive cage.
Page 63 Hardware options installation 4. Extend or remove the server from the rack ("Extending the server from the rack" on page 28). 5. Remove the access panel ("Removing the access panel" on page 30). 6. Remove all hard drive blanks. 7. Remove all hot-plug SCSI hard drives. 8.
Page 64: Installing The Sas-Sata Hard Drive Cage
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 11. Remove the hard drive cage. Installing the SAS-SATA hard drive cage 1. Install the SAS controller into an empty PCI-X slot. 2. Connect the two SAS-SATA cables to the SAS controller.
Page 65 Hardware options installation − Connect the 8-pin connector to the 8-pin power cable previously disconnected from the SCSI drive cage. − Connect the 4-pin connector to an unused 4-pin media bay power connector. NOTE: The center wall is removed for illustration purposes only. 5.
Page 66 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 7. Place the label on the chassis to the right of the drive cage. 8. Remove the desired number of drive blanks.
Page 67: Removable Media Devices
Hardware options installation 9. Install SAS or SATA hard drives into the desired bays of the drive cage. 10. Determine the status of each drive by observing the drive LEDs ("SATA or SAS hard drive LEDs" on page 24). CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
Page 68: Accessing The Removable Media Cage
Unpopulated drive bays can lead to improper cooling and thermal damage. NOTE: HP recommends that you move the CD-ROM drive out of the media cabling area for ease of installation. It is not necessary to disconnect and remove the CD-ROM drive from the server entirely.
Page 69 Hardware options installation NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. 6. Store the blanks for later use. 7. Remove all expansion boards. 8. Remove the center wall: a. Loosen the four thumbscrews, and lift the wall to access the fan cable.
Page 70: Installing A Half-Height Or Full-Height Media Device
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 9. Install the removable media device. ("Installing a half-height or full-height media device" on page 70) 10. When removable media device installation is complete, reinstall the following items: − CD-Rom drive, if needed −...
Page 71 Hardware options installation 6. Using the T-15 Torx screwdriver attached to the back of the server, remove the screws from the bezel blank and attach them to the tape drive or device. IMPORTANT: Each SCSI device in the server must have a unique address.
Page 72 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 7. Slide the device part of the way into the bay. 8. Connect the four-pin power cable to the half-height or full-height drive.
Page 73: Installing An Optional Internal Two-Bay Hot-Plug Scsi Drive Cage
Hardware options installation 9. Connect the SCSI cable that comes with the device to the SCSI device and SCSI port 1 or 2 on the system board, or to an HBA installed in an expansion slot. 10. Slide the media drive fully into the bay until it is seated securely. Installing an optional internal two-bay hot-plug SCSI drive cage To install the optional two-bay hot-plug SCSI drive cage: 1.
Page 74 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 6. Using the T-15 Torx screwdriver attached to the back of the server, position two screws in the upper mounting holes on each side of the drive cage. 7. Slide the drive cage part of the way into the bay.
Page 75: Redundant Hot-Plug Fans
Hardware options installation 8. Connect the SCSI and power cables. 9. Slide the drive cage fully into the bay until it is seated securely. Refer to the HP Internal Two-Bay Hot-Plug SCSI Drive Cage Installation Instructions for additional information. Redundant hot-plug fans The server supports redundant hot-plug fans to provide proper airflow to the system if a primary fan fails.
Page 76: Redundant Hot-Plug Fan Cage Option
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide • Remove watches, rings, or other metal objects. • Use tools with insulated handles. • Do not place tools or metal parts on top of batteries. NOTE: Fan locations are located in the chassis.
Page 77 Hardware options installation 1. Power down the server ("Powering down the server" on page 27). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 28). 3. Remove the front bezel door, if necessary. 4.
Page 78: Installing Hot-Plug Fans
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 7. Reinstall the redundant fan cage retaining bracket. Installing hot-plug fans 1. After installing the redundant fan cage, insert two of the hot-plug fans into the redundant fan cage and one fan into the redundant slot on the fan cage...
Page 79 Hardware options installation NOTE: Any hot-plug fan provided in the redundant hot-plug fan cage option kit can be installed in any of the hot-plug fan slots. Fans are keyed to fit only one way in the slot. 2. Install other hardware options as needed. 3.
Page 80: Replacing Hot-Plug Fans
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Replacing hot-plug fans IMPORTANT: Remove and replace one fan at a time. If the system detects two fan failures in the same zone, the server shuts down to avoid thermal damage.
Page 81 Hardware options installation CAUTION: If only one power supply is installed, do not remove the power supply unless the server has been powered down. Removing the only operational power supply will cause an immediate power loss. 1. Remove the T-15 Torx screws. Remove the power supply blank in the secondary hot-plug power supply bay.
Page 82: Expansion Boards
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 3. Connect the power cord to the redundant power supply. 4. Use the power cord management clip on the power supply to secure the cord and form a service loop.
Page 83: Performance Balancing
Hardware options installation Slot Expansion Connector Capable speed card type PCI-X 64-bit, 3.3-volt 100-MHz PCI-X 64-bit, 3.3-volt 100-MHz PCI Express * PCI Express * * x8 PCI Express cards are supported, but will run at x4 speeds. Performance balancing Balancing is the paired arrangement of expansion boards for optimal performance based on the bus architecture of the expansion slots.
Page 84: Installing Expansion Boards
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 28). 3. Remove the front bezel door, if necessary. 4. Remove the access panel ("Removing the access panel" on page 30).
Page 85 Hardware options installation 2. Release the retaining clip. 3. Install the expansion board.
Page 86: Remote Insight Lights-Out Edition Ii Board
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 4. Lock the retaining clip. 5. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. Remote Insight Lights-Out Edition II board The server comes with iLO remote management capability embedded on the system board.
Page 87: Vhdci Or Hd68 Scsi Cable Option
Hardware options installation A built-in processor, memory, NIC, ROM, and standard external power supply make the RILOE II board independent of the host server and its operating system. This design allows the RILOE II board to provide remote access to any authorized network client, to send alerts, and to perform other management functions.
Page 88 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide WARNING: To reduce the risk of electric shock or damage to the equipment, disconnect power from the server by unplugging all power cords from the electrical outlets. CAUTION: Failure to correctly power down the server could result in damage to equipment or loss of information.
Page 89: Duplex Scsi Board Option
Hardware options installation Duplex SCSI board option The server supports an optional duplex SCSI board supplied with the Duplex SCSI Backplane Option Kit. The duplex SCSI board allows four hard drives to be supported on one SCSI bus, and two hard drives to be supported on the other SCSI bus.
Page 90: Tower-To-Rack Conversion Option
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 6. Install the duplex SCSI board. Tower-to-rack conversion option Converting a tower server to a rack server (on page 90) Installing the rack server (on page 97) Accessing the server in the rack (on page 97)
Page 91 Hardware options installation • Cage nuts • Rack template • Server bezel for rack environment In addition to the supplied items, you may need a T-15 Torx screwdriver, which is attached to the rear of the server. Before converting a tower server to a rack server: 1.
Page 92 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide b. Remove the tower configuration panel. 6. Remove the access panel ("Removing the access panel" on page 30). 7. Rotate the CD-ROM drive and media drive blanks. a. Press and slide the media latch.
Page 93 Hardware options installation 8. Remove the IDE CD-ROM drive cable and power cable from the back of the drive. 9. Remove the CD-ROM drive. 10. Remove the media blanks by pressing and sliding the media latch for each blank.
Page 94 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 11. Partially reinsert the CD-ROM drive horizontally into the top slot of the bay. 12. Reconnect the IDE CD-ROM drive cable and power cable.
Page 95 Hardware options installation 13. Push the CD-ROM drive all the way into the bay until the locking latch clicks into place, securing the drive. 14. Install the media blanks horizontally in the bay below the CD-ROM drive. NOTE: Install any optional tape drives ("Installing a half-height or full- height media device"...
Page 96 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 15. Remove the two clips on the server. 16. Align the five spools on the rack bezel with the keyholes on the metal frame, and install the rack bezel.
Page 97: Installing The Rack Server
4. Install the operating system ("Installing the operating system" on page 50). 5. Register the server. To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com). Accessing the server in the rack Some installation or maintenance procedures may require the server to be extended from the rack ("Extending the server from the rack"...
Page 98 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 1. Unlock the cable management arm and swing the arm away from the server. 2. Reverse step 1 to secure the cable management arm after the maintenance procedures have been completed.
Page 99: Server Cabling
Server cabling In this section Storage device cabling guidelines ....................99 Hot-plug SCSI cabling........................99 Cable connector identification....................106 CD-ROM drive cabling ......................107 RILOE II cabling ........................107 Diskette drive cabling.........................108 External storage cabling ......................109 Storage device cabling guidelines CAUTION: To prevent damage to the equipment, be sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet before installing devices.
Page 100: Integrated Simplex Scsi Cabling
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Array Controller SCSI Cabling with Optional Internal Two-Bay Hot-Plug SCSI Drive Cage (on page 105) Integrated simplex SCSI cabling In the integrated simplex cabling configuration, which is the standard shipping configuration, the integrated SCSI controller controls up to six hard drives through one SCSI port.
Page 101: Integrated Duplex Scsi Cabling
Server cabling Integrated duplex SCSI cabling In the optional integrated duplex cabling configuration, the integrated controller controls up to six hard drives through two SCSI ports: one with up to two drives, and the other with up to four drives. NOTE: The Duplex SCSI Backplane Option Kit is required for duplex cabling configurations.
Page 102: Array Controller Simplex Scsi Cabling
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Array controller simplex SCSI cabling In the array controller simplex SCSI cabling configuration, an optional PCI array controller controls up to six hard drives through one SCSI bus. Component description...
Page 103 Server cabling In the array controller duplex SCSI cabling configuration, the optional PCI array controller controls up to four hard drives on one SCSI bus and two hard drives on the other SCSI bus. Item Component description SCSI IDs managed SCSI cable 0, 1, 2, 3 SCSI cable *...
Page 104: Integrated Scsi Cabling With Optional Internal Two-Bay Hot-Plug Scsi Drive Cage
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Integrated SCSI cabling with optional internal two-bay hot-plug SCSI drive cage When cabling an optional internal two-bay hot-plug SCSI drive cage with the integrated drive cage, the embedded Integrated SCSI Controller controls up to two hard drives on one SCSI bus and up to six hard drives on the second SCSI bus.
Page 105: Array Controller Scsi Cabling With Optional Internal Two-Bay Hot-Plug Scsi Drive Cage
Server cabling Array controller SCSI cabling with optional internal two-bay hot- plug SCSI drive cage When cabling an optional internal two-bay hot-plug SCSI drive cage with the integrated drive cage, the optional PCI Array Controller controls up to two hard drives on one SCSI bus and up to six hard drives on the other SCSI bus.
Page 106: Cable Connector Identification
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Cable connector identification Item Cable Description IDE connector Diskette drive connector ("Diskette drive cabling" on page 108) Fan cable connector SCSI port 2 ("Installing a half-height or full-height media device" on page 70) SCSI port 1 ("Installing a half-height or full-height media...
Page 107: Cd-Rom Drive Cabling
Server cabling CD-ROM drive cabling Item Cable Description CD-ROM drive power cable CD-ROM drive data cable RILOE II cabling The 30-pin Remote Insight cable ships with the RILOE II cable kit.
Page 108: Diskette Drive Cabling
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide IMPORTANT: Install the RILOE II board into slot 1 for ease of cabling. Diskette drive cabling Item Cable Description Diskette drive power cable Diskette drive data cable...
Page 109: External Storage Cabling
With the optional cable kit, the server supports external storage devices through the Auxillary VHDCI SCSI connector ("VHDCI or HD68 SCSI cable option" on page 87) on the rear panel of the server. For more information on external cabling, refer to the HP website (http://www.hp.com/products/servers/platforms).
Page 111: Server Configuration And Utilities
Option ROM configuration for arrays ..................115 Option ROM configuration for arrays ..................116 Auto-configuration process ......................117 HP ProLiant Essentials Rapid Deployment Pack ...............118 Re-entering the server serial number and product ID..............118 SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration.
Page 112 Enabling access to the Array Configuration Utility (on page 115), Array Diagnostic Utility (on page 126), and Erase Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/smartstart).
Page 113: Hp Rom-Based Setup Utility
• Configuring memory options • Language selection For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Using RBSU The first time you power up the server, the system prompts you to enter RBSU and select a language.
Page 114 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide • To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen. • To navigate the menu system, use the arrow keys.
Page 115: Array Configuration Utility
6. Press the Enter key. 7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more information on online spare memory, refer to the white paper on the HP website (http://www.compaq.com/support/techpubs/whitepapers/tm010301wp.html).
Page 116: Option Rom Configuration For Arrays
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD. Option ROM configuration for arrays NOTE: ORCA is supported with the use of an optional HP Array Controller.
Page 117: Auto-Configuration Process
RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website...
Page 118: Hp Proliant Essentials Rapid Deployment Pack
It enables you to perform imaging or scripting functions and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).
Page 119: Management Tools
ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system.
Page 120: System Online Rom Flash Component Utility
Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server To download the tool and for more information, refer to the HP website (http://h18000.www1.hp.com/support/files/index.html). Integrated Lights-Out technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability.
Page 121 Guide on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out). iLO ROM-Based Setup Utility HP recommends using iLO RBSU to configure and set up iLO. iLO RBSU is designed to assist you with setting up iLO on a network; it is not intended for continued administration.
Page 122: Storageworks Library And Tape Tools
HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage).
Page 123: Hp Systems Insight Manager
HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices. IMPORTANT: You must install and use HP SIM to benefit from the Pre- Failure Warranty for processors, hard drives, and memory modules.
Page 124: Usb Support
HP provides support for USB devices before the operating system loads through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.
Page 125: Diagnostic Tools
• RBSU • Diagnostics • • Operating environments which do not provide native USB support For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html). Diagnostic tools List of Tools: Survey Utility ..........................125 Array Diagnostic Utility ......................126 HP Insight Diagnostics .......................126...
Page 126: Array Diagnostic Utility
Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation. For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags). Integrated management log The IML records hundreds of events and stores them in an easy-to-view form.
Page 127: Keeping The System Current
For Windows®: IML Viewer − For Linux: IML Viewer Application • From within HP Insight Diagnostics (on page 126) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Keeping the system current List of Tools: Drivers ............................127...
Page 128: Resource Paqs
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support).
Page 129: Change Control And Proactive Notification
Server configuration and utilities Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html).
Page 131: Troubleshooting
Server diagnostic steps This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 137)," and follow the appropriate diagnostic path.
Page 132 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.
Page 133 Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module- level repair. Because of the complexity of the individual boards...
Page 134 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation.
Page 135: Preparing The Server For Diagnosis
Troubleshooting • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.
Page 136: Symptom Information
If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 126) and use the survey page to view the current configuration or to compare it to previous configurations. •...
Page 137: Diagnostic Steps
Troubleshooting Diagnostic steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 137)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis...
Page 138 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide...
Page 139 Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) • "Hardware Problems (on page 151)" • "Server Information You Need (on page 187)" • "Operating System Information You Need (on page 188)" "Contacting HP Technical Support or an Authorized Reseller (on page 186)"...
Page 140 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide...
Page 141 Faulty internal component Item Refer to Server user guide or setup and installation guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms). "HP Insight Diagnostics (on page 126)" "Loose Connections (on page 154)" Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
Page 142 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Item Refer to • "Power Supply Problems (on page 152)" • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "System Open Circuits and Short Circuits (on page 171)"...
Page 143 Troubleshooting...
Page 144: Post Problems Flowchart
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide POST Problems Flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: •...
Page 145 Troubleshooting...
Page 146: Os Boot Problems Flowchart
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem...
Page 147 Troubleshooting...
Page 148 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Server Fault Indications Flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 122) • Server boots, but the internal health LED or external health LED is red or...
Page 149 Troubleshooting Item Refer to • "Hardware Problems (on page 151)" • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
Page 150 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide...
Page 151: Procedures For All Proliant Servers
Troubleshooting Procedures for all ProLiant servers The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Hardware problems Power problems (on page 151) General hardware problems (on page 153) Internal system problems (on page 157) External Device Problems (on page 172)
Page 152 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 5. Have a qualified electrician check the line voltage to be sure it meets the required specifications. 6. Be sure the proper circuit breaker is in the On position. Power supply problems Action: 1.
Page 153 Troubleshooting 6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, contact an authorized service provider. 7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred.
Page 154: Loose Connections
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Loose connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. •...
Page 155 11. Be sure all boards are properly installed in the server. 12. Run HP Insight Diagnostics (on page 126) to see if it recognizes and tests the device. 13. Uninstall the new hardware.
Page 156 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 2. Following the guidelines and cautionary information in the server documentation, strip the server to its most basic configuration by removing every card or device that is not necessary to start the server. Keep the monitor connected to view the server startup process.
Page 157 Troubleshooting If the server works with the device removed and uninstalled, either a problem exists with the device, the server does not support the device, or a conflict exists with another device. 2. If the device is the only device on a bus, be sure the bus works by installing a different device on the bus.
Page 158 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Processor problems........................170 CD-ROM and DVD drive problems List of problems: System does not boot from the drive ..................158 Data read from the drive is inconsistent, or drive cannot read data..........158 Drive is not detected ........................159...
Page 159 Other errors are occurring ......................160 Sense error codes are displayed Action: Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes. Search for it on the HP website (http://www.hp.com). DAT drive error or failure occurs Action: 1.
Page 160 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide DAT drive is providing poor performance Action: Be sure the drive is not being used to backup more data than is recommended for the drive. DAT drives are designed with optimum and maximum data backup sizes.
Page 161 Troubleshooting A problem has occurred with a diskette transaction Action: Be sure the directory structure on the diskette is not bad. Run the diskette utility to check for fragmentation (CHKDSK on some systems). Diskette drive cannot read a diskette Action: 1.
Page 162 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide An error occurs during backup, but the backup is completed ............164 Server cannot write to tape Action: • If the drive cleaning light is on, clean the drive. NOTE: DLT cleaning cartridges are good for only 20 uses. If the...
Page 163 Troubleshooting • If the drive is connected to a nonembedded controller, be sure the controller is properly seated. DLT drive does not read tape Action: • Be sure the drive is seated. • Be sure the drive is installed properly. •...
Page 164 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide An error occurs during backup, but the backup is completed Action: Contact the software vendor for more information about the message. If the error does not disrupt the backup, you may be able to ignore the error.
Page 165 3. Be sure the hard drive is properly cabled and terminated if necessary. 4. Be sure the SCSI cable is working by replacing it with a known functional cable. 5. Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated.
Page 166 Action: 1. Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server documentation or the HP website for information on hard drive LEDs. 2. Be sure no loose connections (on page 154) exist.
Page 167 2. If the drive has just been added, be sure the drive is supported. Refer to the server documentation or the HP website to determine drives support. 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated.
Page 168 4. Be sure no operating system errors are indicated. 5. Restart the server and check to see if the error message is still displayed. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated.
Page 169 1. Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the server documentation or HP website (http://www.hp.com). 2. Be sure you have not exceeded the memory limits of the server or operating system.
Page 170 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Processor problems Action: Check the processor error LEDs ("System board LEDs" on page 18) or internal health LED ("System LEDs and internal health LED combinations" on page 19) to identify if a processor failure occurred.
Page 171 Troubleshooting 3. If the server does not boot, the internal health LED is red, the server has two processors installed, and both processor error LEDs are illuminated: a. Verify the VRMs are installed for each processor. b. Verify the DIMMs are installed properly. c.
Page 172 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide • Be sure no loose connections (on page 154) exist in the rest of the server, particularly with the cables that connect to the system board. • Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short circuiting components.
Page 173 Troubleshooting 5. Press any key, or type the password, and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect. 6. Be sure the video driver is current. Refer to the third-party video adapter documentation for driver requirements.
Page 174 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Slow-moving horizontal lines are displayed Action: Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers. Mouse and keyboard problems Action: 1. Be sure no loose connections (on page 154) exist. If a KVM switching device is in use, be sure the server is properly connected to the switch.
Page 175 9. Be sure the controller drivers are up to date. 10. Be sure a valid IP address is assigned to the controller and that the configuration settings are correct. 11. Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated.
Page 176 5. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 6. Be sure the network controller is not damaged. 7. Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated. Network controller stopped working when an expansion board was added Action: 1.
Page 177: Software Problems
Other useful resources include HP Insight Diagnostics and HP SIM. Use either utility to gather critical system hardware and software information and to help with problem diagnosis.
Page 178: Operating System Problems
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Operating system problems List of problems: Operating system locks up......................178 Errors are displayed in the error log ...................178 Problems occur after the installation of a service pack ..............178 You are unable to bind NICs during the Protocols Interview with a Factory-Installed Novell NetWare 5 operating system ......................178...
Page 179: Operating System Updates
Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update: 1.
Page 180 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide When to reconfigure or reload software If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step: 1. Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems.
Page 181 − Linux—Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems List of problems: Software locks up ........................181 Errors occur after a software setting is changed.................182...
Page 182 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Errors occur after a software setting is changed Action: Check the system logs to determine what changes were made, and then change settings to the original configuration. Errors occur after the system software is changed Action: Change settings to the original configuration.
Page 183 NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date.
Page 184 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Remote ROM flash problems List of problems: General remote ROM flash problems are occurring..............184 Command-line syntax error ......................184 Invalid or incorrect command-line parameters................185 Access denied on target computer ....................185 Network connection fails on remote communication ..............185...
Page 185 If the target system is not listed in the supported servers list, an error message is displayed and the program exits. Only supported systems can be upgraded using the Remote ROM Flash utility. To see if the server is supported, refer to the Software and Drivers Download website (http://h18007.www1.hp.com/support/files/server).
Page 186: Contacting Hp
Server information you need (on page 187) Contacting HP technical support or an authorized reseller Contact HP only if, after completing the procedures described in this guide, the problem with the server remains. IMPORTANT: Collect the appropriate server information ("Server information you need"...
Page 187 − If you have purchased a Care Pack (service upgrade), call 1-800-633- 3600. For more information about Care Packs, refer to the HP website (http://www.hp.com). • Outside North America, call the nearest HP Technical Support Phone Center.
Page 188 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide • A list of all third-party hardware and software: − Complete product name and model − Complete company name − Product version − Driver version • Any notes describing the details of the problem, including recent changes to the system, the events that triggered or are associated with the problem, and the steps needed to reproduce the problem.
Page 189 Troubleshooting • An updated Emergency Repair Diskette • If HP drivers are installed: − Version of the PSP used − List of drivers from the PSP • The drive subsystem and file system information: − Number and size of partitions and logical drives −...
Page 190 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide − ps -ef − ifconfig -a − chkconfig -list − mount • Contents of the following files: − /var/log/messages − /etc/modules.conf or etc/conf.modules − /etc/lilo.conf or /etc/grub.conf − /etc/fstab •...
Page 191 A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes (can be taken directly from the CONFIG.TXT or SURVEY.TXT files) • If HP drivers are installed: − Version of the PSP used −...
Page 192: Error Messages
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide − /etc/inittab − /etc/conf/cf.d/stune − /etc/conf/cf.d/config.h − /etc/conf/cf.d/sdevice − /var/adm/messages (if PANIC messages are displayed) • If HP drivers are installed: − Version of the EFS used − List of drivers from the EFS •...
Page 193 Troubleshooting Accelerator Status: Cache was Automatically Configured During Last Controller Reset ..197 Accelerator Status: Data in the Cache was Lost.................197 Accelerator Status: Dirty Data Detected has Reached Limit............197 Accelerator Status: Dirty Data Detected..................197 Accelerator Status: Excessive ECC Errors Detected in at Least One Cache Line.....198 Accelerator Status: Excessive ECC Errors Detected in Multiple Cache Lines...
Page 194 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Drive (Bay) X Needs Replacing ....................205 Drive (Bay) X Upload Code Not Readable ................206 Drive (Bay) X Was Inadvertently Replaced ................206 Drive Monitoring Features Are Unobtainable................206 Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y ..........206...
Page 195 Troubleshooting SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data..................215 SCSI Port X, Drive ID Y Was Replaced On a Good Volume: (failure message) ......215 Set Configuration Command Issued...................216 Soft Firmware Upgrade Required....................216 Storage Enclosure on SCSI Bus X has a Cabling Error (Bus Disabled)...
Page 196 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.
Page 197: Accelerator Status: Cache Was Automatically Configured During Last Controller Reset
Troubleshooting Accelerator Parity Write Errors: X Description: Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board. Action: If many parity errors occurred, you may need to replace the array accelerator board. Accelerator Status: Cache was Automatically Configured During Last Controller Reset Description: Cache board was replaced with one of a different size.
Page 198: Accelerator Status: Excessive Ecc Errors Detected In At Least One Cache Line
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Description: At least one cache line contains dirty data that the controller has been unable to flush (write) to the drives. This problem usually occurs when a problem with the drive or drives occurs.
Page 199: Accelerator Status: Obsolete Data Was Discarded
Troubleshooting Accelerator Status: Obsolete Data was Discarded Description: During reset initialization, obsolete data was found in the cache, and was discarded (not written to the drives). Action: No action is required. Accelerator Status: Obsolete Data was Flushed (Written) to Drives Description: During reset initialization, obsolete data was found in the cache.
Page 200: Accelerator Status: Unrecognized Status
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Accelerator Status: Unrecognized Status Description: A status was returned from the array accelerator board that ADU does not recognize. Action: Obtain the latest version of ADU. Accelerator Status: Valid Data Found at Reset Description: Valid data was found in posted-write memory at reinitialization.
Page 201: Array Accelerator Battery Pack X Below Reference Voltage (Recharging)
Troubleshooting Array Accelerator Battery Pack X Below Reference Voltage (Recharging) Description: Battery pack on the array accelerator is below the required voltage levels. Action: Replace the array accelerator board if the batteries do not recharge within 36 powered-on hours. Board in Use by Expand Operation Description: Array accelerator memory is in use by an expand operation.
Page 202: Configuration Signature Is Zero
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Configuration Signature is Zero Description: ADU detected that NVRAM contains a configuration signature of zero. Old versions of the server setup utility could cause this. Action: Run the latest version of server setup utility to configure the controller and NVRAM.
Page 203: Controller Is Located In Special "Video" Slot
Troubleshooting Controller is Located in Special "Video" Slot Description: Controller is installed in the slot for special video control signals. If the controller is used in this slot, LED indicators on front panel may not function properly. Action: Install the controller into a different slot, and run the server setup utility to configure NVRAM.
Page 204: Disable Command Issued
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Disable Command Issued Description: The issuing of the Accelerator Disable command has disabled posted-writes. This occurred because of an operating system device driver. Action: Restart the system. Run ACU ("Array Configuration Utility" on page 115) to reinitialize the array accelerator board.
Page 205: Drive (Bay) X Is A Replacement Drive
Troubleshooting 4. If the problem persists, replace the drive. Drive (Bay) X is a Replacement Drive Description: This drive has been replaced. This message is displayed if a drive is replaced in a fault-tolerant logical volume. Action: If the replacement was intentional, allow the drive to rebuild. Drive (Bay) X is a Replacement Drive Marked OK Description: This drive has been replaced and marked OK by the firmware, which may occur if a drive has an intermittent failure.
Page 206: Drive (Bay) X Upload Code Not Readable
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Drive (Bay) X Upload Code Not Readable Description: An error occurred while ADU was trying to read the upload code information from this drive. Action: If multiple errors occur, the drive may need to be replaced.
Page 207: Drive Time-Out Occurred On Physical Drive Bay X
Description: An error occurred while ADU was trying to read the RIS from this drive. Action: HP stores the hard drive configuration information in the RIS. If multiple errors occur, the drive may need to be replaced. FYI: Drive (Bay) X is Third-Party Supplied Description: Third-party supplied the installed drive.
Page 208: Identify Logical Drive Data Did Not Match With Nvram
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Identify Logical Drive Data did not Match with NVRAM Description: The identify unit data from the array controller does not match with the information stored in NVRAM. This can occur if new, previously configured drives have been placed in a system that has also been previously configured.
Page 209: Less Than 75% Of Batteries At Sufficient Voltage Battery Pack X Below Reference Voltage
Troubleshooting Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage Description: Battery pack on the array accelerator is below the required voltage levels. Action: Replace the array accelerator board if the batteries do not recharge within 36 powered-on hours.
Page 210: Logical Drive X Status = Interim Recovery (Volume Functional, But Not Fault Tolerant)
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant) Description: A physical drive in this logical drive has failed. The logical drive is operational, but the loss of an additional drive causes permanent data loss.
Page 211: Logical Drive X Status = Recovering (Rebuilding Data On A Replaced Drive)
Troubleshooting Logical Drive X Status = Recovering (rebuilding data on a replaced drive) Description: A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuilding from the mirror drive or the parity data.
Page 212: No Configuration For Array Accelerator Board
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide No Configuration for Array Accelerator Board Description: The array accelerator board has not been configured. Action: If the array accelerator board is present, run ACU to configure the board. NVRAM Configuration Present, Controller not Detected Description: EISA NVRAM has a configuration for an array controller, but no board exists in this slot.
Page 213: Other Controller Indicates Different Cache Size
Troubleshooting Other Controller Indicates Different Cache Size Description: The other controller in the redundant controller configuration has a different size array accelerator. Action: Be sure both controllers are using the same capacity array accelerator. RIS Copies Between Drives Do Not Match Description: The drives on this controller contain copies of the RIS that do not match.
Page 214: Scsi Port X, Drive Id Y Has Exceeded The Following Threshold(S)
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) Description: The monitor and performance threshold for this drive has been violated. Action: Check and resolve the threshold that has been violated.
Page 215: Scsi Port X, Drive Id Y Ris Copies Within This Drive Do Not Match
Troubleshooting SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match Description: The copies of RIS on the drive do not match. Action: Check for other errors. The drive may need to be replaced. SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Factory Monitor and Performance Data...
Page 216: Set Configuration Command Issued
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Set Configuration Command Issued Description: The configuration of the array controller has been updated. The array accelerator board may remain disabled until it is reinitialized. Action: Run the server setup utility to reinitialize the array accelerator board.
Page 217: Storage Enclosure On Scsi Bus X Indicated An Overheated Condition
Troubleshooting Description: A power supply in the external storage unit has failed. Action: Replace the power supply. Storage Enclosure on SCSI Bus X Indicated an Overheated Condition..SOLUTION: Make sure all cooling fans are operating properly. Also be sure the operating environment of storage enclosure is within temperature specifications.
Page 218: Storage Enclosure On Scsi Bus X Indicated That The Fan Is Degraded
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded..SOLUTION: this condition usually occurs on enclosures with multiple fans and one of those fans has failed. Replace any fans not operating properly.
Page 219: Swapped Cables Or Configuration Error Detected. A Drive Rearrangement
Troubleshooting Description: You have exceeded the maximum number of drives supported for this controller, and the connected controller was not part of the original array configuration. Action: 1. Upgrade the firmware on this controller. 2. If the problem persists: Replace this controller with the original controller. -Or- Replace this controller with a new controller that supports the number of drives in the array.
Page 220: Swapped Cables Or Configuration Error Detected. The Cables Appear To Be Interchanged
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Description: One or more physical drives were moved, causing a configuration that is not supported. Action: Move all drives to their original locations, and then refer to the server documentation for supported configurations.
Page 221: Swapped Cables Or Configuration Error Detected. The Maximum Logical Volume Count X
If the problem persists, this might indicate a controller problem or a system board problem. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding.
Page 222: This Controller Can See The Drives But The Other Controller Can't
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 4. Repeat these steps with the other controller. If both controllers give POST messages in one slot but not the other, it is a system board problem. If one of the controllers gives POST messages and the other controller does not, replace the controller that is giving the POST messages.
Page 223: Unable To Retrieve Identify Controller Data. Controller May Be Disabled Or Failed
Troubleshooting Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed ...SOLUTION: Power down the system. Verify that the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If this doesn’t help, contact your COMPAQ service provider.
Page 224: Warning - Drive Write Cache Is Enabled On X
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide WARNING - Drive Write Cache is Enabled on X Description: Drive has its internal write cache enabled. The drive may be a third-party drive, or the operating parameters of the drive may have been altered.
Page 225: Post Error Messages And Beep Codes
A server generates only the codes that are applicable to its configuration and options. HP ProLiant p-Class server blades do not have speakers and thus do not support audio output. Disregard the audible beeps information if the server falls into this category.
Page 226 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Non-numeric messages or beeps only List of messages: Advanced Memory Protection mode: Advanced ECC ...............227...
Page 227: Advanced Memory Protection Mode: Advanced Ecc
Troubleshooting REDUNDANT ROM ERROR: Bootblock Invalid. - ..............235 REDUNDANT ROM ERROR: Primary ROM invalid. Booting Backup ROM. -....235 Temperature violation detected - system Shutting Down in x seconds ........235 Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted. WARNING: A Type 2 Header PCI Device Has Been Detected...
Page 228: Advanced Memory Protection Mode: Raid Memory With Advanced Ecc
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Audible Beeps: None Possible Cause: This message indicates Mirrored Memory is enabled and indicates the amount of memory reserved for this feature. Action: None. Advanced Memory Protection mode: RAID memory with Advanced ...Xxxx MB System memory and xxxx MB memory reserved for RAID.
Page 229: Fan Solution Not Fully Redundant
Troubleshooting Fan Solution Not Fully Redundant Audible Beeps: Possible Cause: The minimum number of required fans are installed, but some redundant fans are missing or failed. Action: Install fans or replace failed fans to complete redundancy. Fan Solution Not Sufficient Audible Beeps: Possible Cause: The minimum number of required fans are missing or failed.
Page 230: Fatal Front Side Bus Error
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Fatal Front Side Bus Error Audible Beeps: None Possible Cause: The processor front-side bus experienced a fatal error. Action: Run Insight Diagnostics and replace any failed processors or reseat an loose processors.
Page 231: High Temperature Condition Detected By Processor X
Troubleshooting High Temperature Condition detected by Processor x Audible Beeps: Possible Cause: Ambient temperature exceeds recommended levels, fan solution insufficient, or fans have failed. Action: Adjust ambient temperature, install fans, or replace failed fans. Illegal Opcode - System Halted Audible Beeps: None Possible Cause: The server has entered the Illegal Operator Handler because of an unexpected event.
Page 232: Invalid Password - System Halted
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Invalid Password - System Halted! Audible Beeps: None Possible Cause: An invalid password was entered. Action: Enter a valid password to access the system. Invalid Password - System Restricted! Audible Beeps: None Possible Cause: A valid password that does not have permissions to access the system has been entered.
Page 233: Nmi - Undetermined Source
Troubleshooting NMI - Undetermined Source Audible Beeps: None Possible Cause: An NMI event has occurred. Action: Reboot the server. No Floppy Drive Present Audible Beeps: None Possible Cause: No diskette drive is installed or a diskette drive failure has occurred. Action: 1.
Page 234: Parity Check 2 - System Dimm Memory
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Parity Check 2 - System DIMM Memory Audible Beeps: None Possible Cause: An uncorrectable error memory event occurred in a memory DIMM. Action: Run Insight Diagnostics to identify failed DIMMs. Then, identify failed DIMMs with LEDs and replace the DIMMs.
Page 235 Action: Run ROMPaq Utility to flash the system so that the primary and backup ROMs are valid. REDUNDANT ROM ERROR: Bootblock Invalid. - ..contact HP Representative. Audible Beeps: None Possible Cause: ROM bootblock is corrupt. Action: Contact an authorized service provider.
Page 236 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted. Audible Beeps: 1 long, 1 short Possible Cause: Processor and/or processor stepping is not supported by the current system ROM.
Page 237: 101-I/O Rom Error
Audible Beeps: None Possible Cause: 8237 DMA controllers, 8254 timers, and similar devices. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding.
Page 238: 102-System Board Failure, Dma Test Failed
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 102-System Board Failure, DMA Test Failed Audible Beeps: None Possible Cause: 8237 DMA controllers, 8254 timers, and similar devices. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding.
Page 239: 162-System Options Not Set
Troubleshooting 162-System Options Not Set Audible Beeps: 2 long Possible Cause: Configuration is incorrect. The system configuration has changed since the last boot (addition of a hard drive, for example) or a loss of power to the real-time clock has occurred. The real-time clock loses power if the onboard battery is not functioning correctly.
Page 240: List Of Messages: 201-Memory Error
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 200 Series List of messages: 201-Memory Error........................240 203-Memory Address Error......................241 207-Memory Configuration Warning - DIMM In Socket x does not have Primary Width of 4 and only supports standard ECC ....................241...
Page 241: 203-Memory Address Error
Troubleshooting 203-Memory Address Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page ) and replace failed components as indicated. 207-Memory Configuration Warning - DIMM In Socket x does not have Primary Width of 4 and only supports standard ECC Advanced ECC does not function when mixing DIMMs with Primary Widths of x4 and x8.
Page 242: 207-Invalid Memory Configuration - Incomplete Bank Detected In Bank
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 207-Invalid Memory Configuration - Incomplete Bank Detected in Bank X Audible Beeps: 1 long, 1 short Possible Cause: Bank is missing one or more DIMMs. Action: Fully populate the memory bank.
Page 243: 207-Invalid Memory Configuration - Mismatched Dimms Within Dimm Bank
Troubleshooting 207-Invalid Memory Configuration - Mismatched DIMMs within DIMM Bank..Memory in Board X Bank X Not Utilized. Audible Beeps: 1 long, 1 short Possible Cause: Installed DIMMs in the same bank are of different sizes. Action: Install correctly matched DIMMs. 207-Invalid Memory Configuration - Unsupported DIMM in Bank x Audible Beeps: 1 long, 1 short Possible Cause: One of the DIMMs in bank X is of an unsupported type.
Page 244: 209-Online Spare Memory Configuration - No Valid Banks For Online Spare
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 209-Online Spare Memory Configuration - No Valid Banks for Online Spare Audible Beeps: 1 long, 1 short Possible Cause: Two valid banks are not available to support an online spare memory configuration.
Page 245: 209-Raid Memory Configuration - Memory Sizes On Boards X And Y Do Not Match
Action: Exchange DIMMs and retest. Replace the memory board if problem persists. 212-Processor Failed, Processor X Audible Beeps: 1 short Possible Cause: Processor in slot X failed. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated.
Page 246: 214-Processor Ppm Failed, Module X
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 214-Processor PPM Failed, Module X Audible Beeps: None Possible Cause: Indicated PPM failed. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated. 300 Series...
Page 247 If you believe the system board requires replacement, contact HP Technical Support before proceeding. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated. 304-Keyboard or System Unit Error...
Page 248 Run the server setup utility to reassign resources for the parallel port and manually resolve the resource conflict. 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated. 600 Series...
Page 249 Possible Cause: Diskette controller circuitry failure occurred. Action: 1. Be sure the diskette drive cables are connected. Replace the diskette drive, the cable, or both. 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page ) and replace failed components as indicated. 602-Diskette Boot Record Error Audible Beeps: None Possible Cause: The boot sector on the boot disk is corrupt.
Page 250 1. Run the server setup utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 126) and replace failed components as indicated. 612-Secondary Floppy Port Address Assignment Conflict...
Page 251: 1609 - The Server May Have A Failed System Battery. Some
Troubleshooting 1151-Com Port 1 Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and internal serial ports are assigned to COM X. Action: Run the server setup utility and correct the configuration. 1600 Series List of messages: 1609 - The server may have a failed system battery. Some............1610-Temperature Violation Detected.
Page 252: 1610-Temperature Violation Detected. - Waiting 5 Minutes For System To Cool
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Audible Beeps: None Possible Cause: Real-time clock system battery has lost power. The system will lose its configuration every time AC power is removed (when the system is unplugged from AC power source) and this message displays again if a battery failure has occurred.
Page 253: 1611-Fan Failure Detected
Troubleshooting Audible Beeps: None Possible Cause: Required fan not spinning. Action: Replace the failed fan to provide redundancy, if applicable. 1611-Fan Failure Detected Audible Beeps: 2 short Possible Cause: Required fan not installed or spinning. Action: 1. Check the fans to be sure they are working. 2.
Page 254: 1611-Fan X Failure Detected (Fan Zone I/O)
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 1611-Fan x Failure Detected (Fan Zone I/O) Audible Beeps: 2 short Possible Cause: Required fan not installed or spinning. Action: 1. Check the fans to be sure they are working.
Page 255: 1611- Power Supply Zone Fan Assembly Failure Detected. Either
Troubleshooting 1611- Power Supply Zone Fan Assembly Failure Detected. Either..the Assembly is not installed or multiple fans have failed. Audible Beeps: None Possible Cause: Required fans are missing or not spinning. Action: 1. Check the fans to be sure they are installed and working. 2.
Page 256: 1611-Redundant Fan Failure (Fan Zone System)
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 1611-Redundant Fan Failure (Fan Zone System) Audible Beeps: None Possible Cause: A redundant fan is not spinning. Action: Replace the failed fan. 1612-Primary Power Supply Failure Audible Beeps: 2 short Possible Cause: Primary power supply has failed.
Page 257: 1615-Power Supply Failure, Power Supply Unplugged, Or Power Supply Fan Failure In Bay X257 1616-Power Supply Configuration Failure
Troubleshooting 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X Audible Beeps: None Possible Cause: The power supply has failed, or it is installed but not connected to the system board or AC power source. Action: Reseat the power supply firmly and check the power cable or replace power supply.
Page 258: 1713-Slot Z Drive Array Controller - Redundant Rom Reprogramming Failure
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 1754-Slot x Drive Array - RAID ADG configured but ADG is not supported on this controller model............................263 1762-Slot x Drive Array - Controller Firmware Upgrade Needed ..........263 1763-Array Accelerator Daughtercard is Detached; Please Reattach ........263...
Page 259: 1714-Slot Z Drive Array Controller - Redundant Rom Checksum Error
Troubleshooting Audible Beeps: None Possible Cause: Flash ROM is failing. The controller detected a checksum failure but is unable to reprogram the backup ROM. Action: 1. Upgrade the firmware using Options ROMPaq. 2. If the problem persists, replace the controller. 1714-Slot z Drive Array Controller - Redundant ROM Checksum Error...
Page 260: 1720-Slot X Drive Array - S.m.a.r.t. Hard Drive(S) Detect Imminent Failure Scsi: Port Y: Scsi Id Z
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 1720-Slot X Drive Array - S.M.A.R.T. Hard Drive(s) Detect Imminent Failure SCSI: Port Y: SCSI ID Z. Audible Beeps: None Possible Cause: A hard drive SMART predictive failure condition is detected. It may fail at some time in the future.
Page 261: 1724-Slot X Drive Array - Physical Drive Position Change(S) Detected
Troubleshooting Audible Beeps: None Possible Cause: Drive parameter tracking reports a predictive-failure condition on the indicated drive. It may fail at some time in the future. Action: • If the drive is part of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward.
Page 262: 1727-Slot X Drive Array - New Logical Drive(S) Attachment Detected
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Audible Beeps: None Possible Cause: The array accelerator configuration has been updated automatically due to replacement of the array accelerator (or controller) with one having different cache memory size. Action: Run the ACU to change the default cache read/write allocation ratio.
Page 263: 1753-Slot Z Drive Array - Array Controller Maximum Operating Temperature Exceeded During Previous Power Up
Troubleshooting 1753-Slot z Drive Array - Array Controller Maximum Operating Temperature Exceeded During Previous Power Up Audible Beeps: None Possible Cause: Controller is overheating. Action: Be sure adequate system cooling and sufficient airflow across controller are available. 1754-Slot x Drive Array - RAID ADG configured but ADG is not supported on this controller model.
Page 264: 1764-Slot X Drive Array - Capacity Expansion Process Is Temporarily
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 1764-Slot X Drive Array - Capacity Expansion Process is Temporarily Disabled... (followed by one of the following) ...Expansion will resume when Array Accelerator has been reattached. Expansion will resume when Array Accelerator has been replaced.
Page 265: 1770-Slot X Drive Array - Scsi Drive Firmware Update Recommended
Troubleshooting Audible Beeps: None Possible Cause: Data was lost while the array was expanded; therefore, the drives have been temporarily disabled. Capacity expansion failed due to: • Array accelerator or hard drive failed or was removed; expansion progress data lost •...
Page 266: 1774-Slot X Drive Array - Obsolete Data Found In Array Accelerator
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 1774-Slot X Drive Array - Obsolete Data Found in Array Accelerator Audible Beeps: None Possible Cause: Drives were used on another controller and reconnected to the original controller while data was in the original controller cache. Data found in the array accelerator is older than data found on the drives and has been automatically discarded.
Page 267: 1776-Drive Array Reports Improper Scsi Port
Replace the integrated array enabler board. • Replace the integrated Smart Array option ROM. CAUTION: Only authorized technicians trained by HP should attempt to remove the I/O board. If you believe the I/O board requires replacement, contact HP Technical Support before proceeding.
Page 268: 1777-Slot X Drive Array - Proliant Drive Storage Enclosure Problem Detected
• If the message indicates to check SCSI cables: a. Compare the cabling against the diagrams in the HP Smart Array Controller User Guide. b. If the routing is correct, replace cables on the specified port until the...
Page 269: 1778-Drive Array Resuming Automatic Data Recovery Process
Troubleshooting 1778-Drive Array Resuming Automatic Data Recovery Process Audible Beeps: None Possible Cause: A controller reset or power cycle occurred while Automatic Data Recovery was in progress. Action: No action is required. 1779-Slot X Drive Array - Replacement drive(s) detected OR previously failed drive(s) now operational:...
Page 270: 1783-Intelligent Drive Array Controller Failure
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 3. If the problem persists, replace the array controller. 1783-Intelligent Drive Array Controller Failure Audible Beeps: None Possible Cause: Integrated array controller firmware is corrupt or the controller failed. Action: 1.
Page 271: Needed
Troubleshooting (5) Configuration information indicates drives were configured on a controller with a newer firmware version. Audible Beeps: None Possible Cause: Drive array configuration not detected. Action: • Run ACU ("Array Configuration Utility" on page • Power down the system and check SCSI cable connections to be sure the drives are connected properly.
Page 272: 1786-Slot 1 Drive Array Recovery Needed. Automatic Data Recovery Previously
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide • Replace the failed drive and press the F1 key to rebuild the array. If the drive rebuild is not successful or is aborted because the system rebooted before the rebuild of the drive completed, another version of the 1786 POST error message will be displayed.
Page 273: 1788-Slot X Drive Array Reports Incorrect Drive Replacement
Troubleshooting Audible Beeps: None Possible Cause: Hard drive X failed or cable is loose or defective. Following a system restart, this message notes that drive X is defective and fault tolerance is being used. Action: 1. Be sure all cables are connected properly and securely. 2.
Page 274: 1789-Slot X Drive Array Scsi Drive(S) Not Responding
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Repair the connection and press the F2 key. b. If the problem persists, run ADU ("Array Diagnostic Utility" on page 126) to resolve. • Be sure the cable is routed properly.
Page 275: 1792-Drive Array Reports Valid Data Found In Array 1793-Drive Array - Array Accelerator Battery Depleted - Data Lost. (Error Message 1794 Also Displays.)
Troubleshooting • When powering down the system, the server must be powered down before external storage systems. 1792-Drive Array Reports Valid Data Found in Array Accelerator..Data will automatically be written to drive array. Audible Beeps: None Possible Cause: Power was interrupted while data was in the array accelerator memory.
Page 276: Occurred
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Audible Beeps: None Possible Cause: The battery charge is below 75 percent. Posted writes are disabled. Action: Replace the array accelerator board if the batteries do not recharge within 36 powered-on hours.
Page 277 Troubleshooting Audible Beeps: None Possible Cause: Hard parity error detected while reading data from posted-writes memory. Action: Replace the array accelerator daughter board. 1798-Drive Array - Array Accelerator Self-Test Error Occurred..Array Accelerator is disabled. Audible Beeps: None Possible Cause: Array accelerator failed self-test. Depending on the array controller model, the cache may be disabled or the controller might not be usable until this problem is corrected.
Page 278: Event List Error Messages
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Event list error messages List of messages: Introduction to event list error messages ..................278 A CPU Power Module (System Board, Socket X)..............279 ASR Lockup Detected: Cause ....................280 Automatic operating system shutdown initiated due to fan failure ..........280...
Page 279: A Cpu Power Module (System Board, Socket X)
Troubleshooting **001 of 010** ---caution--- 03/19/2002 12:54 PM FAN INSERTED Main System Location: System Board Fan ID: 03 **END OF EVENT** WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Page 280: Asr Lockup Detected: Cause
ASR Lockup Detected: Cause Event Type: System lockup Action: Examine the IML to determine the cause of the lockup, and then refer to the HP ROM-Based Setup Utility User Guide, on the server Documentation CD or at the SmartStart website (http://h18013.www1.hp.com/products/servers/management/smartstart), for more information.
Page 281: Eisa Expansion Bus Master Timeout (Slot X)
Troubleshooting Event Type: Correctable error threshold exceeded Action: Continue normal operation, and then replace the memory module during the next scheduled maintenance to ensure reliable operation. EISA Expansion Bus Master Timeout (Slot X)..EISA Expansion Bus Slave Timeout EISA Expansion Board Error (Slot X) EISA Expansion Bus Arbitration Error Event Type: Expansion bus error Action: Power down the server, and then replace the EISA board.
Page 282: System Ac Power Overload (Power Supply X)
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide System AC Power Overload (Power Supply X) Event Type: Power supply overload Action: 1. Switch the voltage from 110 V to 220 V or add an additional power supply (if applicable to the system).
Page 283: Hp Bladesystem Infrastructure Error Codes
Unrecoverable Host Bus Data Parity Error..Unrecoverable Host Bus Address Parity Error Event Type: Host bus error CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding.
Page 284 1. Connect to the service port. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Access the diagnostics. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info).
Page 285 Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Press the server blade management module reset button. 2. Replace the signal backplane. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p- class/info).
Page 286 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Press the server blade management module reset button. Replace the power backplane. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-...
Page 287 Troubleshooting 3. Replace the interconnect device. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p- class/info). Interconnect B Error Code LED Code: 14-1, 14-2, 14-3, or 14-4 Location: Interconnect Device - Side B Action: Perform the following steps to resolve the problem.
Page 288 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 3. Replace the interconnect module. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p- class/info). Interconnect Module B (10-Connector) Error Code LED Code: 16-1 or 16-2 Location: Side B Interconnect Module (10-connector) Action: Perform the following steps to resolve the problem.
Page 289 Troubleshooting 3. Replace the interconnect module. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p- class/info). Interconnect Module B (6-Connector) Error Code LED Code: 18-1 or 18-2 Location: Side B Interconnect Module (6-connector) Action: Perform the following steps to resolve the problem.
Page 290 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Power management module error codes List of messages: Power supply error codes ......................290 Power management module board error codes................290 Power management module backplane error codes..............291 Unknown power management module error code..............291...
Page 291 Troubleshooting 1. Reseat the power management module. 2. Replace the power management module. Power management module backplane error codes LED Code: 8-1, 8-2, 8-3, 8-4, 8-5, 8-6, 8-7, or 8-8 Location: Power management backplane Action: Perform the following steps to resolve the problem. Stop when the problem is resolved.
Page 293: Battery Replacement
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Page 294 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure.
Page 295: Regulatory Compliance Notices
Regulatory compliance notices In this section Regulatory compliance identification numbers ................Federal Communications Commission notice ................296 Declaration of conformity for products marked with the FCC logo, United States only ...297 Modifications..........................298 Cables ............................298 Mouse compliance statement......................298 Canadian notice (Avis Canadien) ....................298 European Union Notice ......................299...
Page 296: Federal Communications Commission Notice
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Page 297: Class B Equipment
For questions regarding this product, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone:...
Page 298: Modifications
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product.
Page 299: European Union Notice
Regulatory compliance notices Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Page 300: Japanese Notice
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Japanese notice BSMI notice Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.
Page 301: Battery Replacement Notice
To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an...
Page 302: Taiwan Battery Recycling Notice
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Page 303: Electrostatic Discharge
Electrostatic discharge In this section Preventing electrostatic discharge ....................Grounding methods to prevent electrostatic discharge...............304 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.
Page 304: Grounding Methods To Prevent Electrostatic Discharge
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Grounding methods to prevent electrostatic discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis.
Page 305: Server Specifications
Server specifications In this section Server specifications........................305 Environmental specifications ..................... Server specifications Dimensions Specifications Height 21.92 cm (8.63 in) Depth 65.41 cm (25.75 in) Width 44.45 cm (17.50 in) Weight (maximum) 40.8 kg (90 lb) Weight (no drives installed) 24.9 kg (55 lb) Input Requirements Specifications...
Page 306 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity Specification (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings shown are for sea level.
Page 307: Technical Support
− If you have purchased a Care Pack (service upgrade), call 1-800-633- 3600. For more information about Care Packs, refer to the HP website (http://www.hp.com). • Outside North America, call the nearest HP Technical Support Phone Center.
Page 308: Before You Contact Hp
HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.
Page 309: Acronyms And Abbreviations
Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Automatic Server Recovery double data rate DIMM dual inline memory module error checking and correcting host bus adapter International Electrotechnical Commission...
Page 310 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide Integrated Lights-Out Integrated Management Log initial program load interrupt request LDAP Lightweight Directory Access Protocol multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller...
Page 311 Acronyms and abbreviations NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self-Test Processor Power Module ProLiant Support Pack preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II...
Page 312 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide SDRAM synchronous dynamic RAM Systems Insight Manager TMRA recommended ambient operating temperature unit identification VHDCI very high density cable interconnect Wake-on LAN...
Page 313: Index
307 connection problems 154 ADU (Array Diagnostic Utility) 126 connectors 9, 106 ADU Error Messages 192 contacting HP 186, 187, 188, 307, 308 airflow requirements 33 creating a disk image 118 Altiris Deployment Solution 118 CSR (customer self repair) 308...
Page 314 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide DVD-ROM drive 158 hardware options 53 hardware options installation 40, 53 hardware troubleshooting 151, 153, 155, 157, electrical grounding requirements 36 HD68 SCSI cable 87 electrostatic discharge 303 Health Driver 22, 75, 119...
Page 315 Index Japanese notice 300 Online ROM Flash Component Utility 120 online spare memory 58, 114 online spare memory LED 18 operating system problems 178 keyboard 174 operating system updates 179 keyboard connector 12 operating systems 50, 128, 177, 188 KVM 173, 174 optimum environment 33 Option ROM Configuration for Arrays (ORCA) 115...
Page 316 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide PPM failure LEDs 18, 19, 23 SAS drive numbers 25 PPM slots 14 SAS drives 21, 24 problem diagnosis 131, 137 SAS hard drive LEDs 25 processor failure LEDs 18, 19...
Page 317 Index system board components 14 system board LEDs 18 warnings 133 system configuration settings 15 website, HP 307 System Erase Utility 180, 186 system maintenance switch 14, 15 system power connector 14 system power LED 10 Systems Insight Manager 123...

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Proliant ml370 g4

HP ProLiant ML370 Generation 4 Reference And Troubleshooting Manual

Table of Contents

Server Component Identification

Server Operations

Server Setup

Hardware Options Installation

Server Cabling

Server Configuration and Utilities

Configuration Tools

List of Tools: Smartstart Software

Server Configuration and Utilities

In this Section Configuration Tools

Management Tools

Keeping the System Current

Table of Contents

Table of Contents

List of Messages

Table of Contents

100 Series

Quick Links

Chapters

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Summary of Contents for HP ProLiant ML370 Generation 4