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4 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
Software product name
Hardware product model number
Operating system type and version
Applicable error message
Third-party hardware or software
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP:
In the United States, see the Customer Service / Contact HP United States website for contact
options:
In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
conversations might be recorded or monitored.
In other locations, see the Contact HP Worldwide website for contact options:
http://www.hp.com/go/assistance
Typographic conventions
The following conventions are used in this document:
Table 8 Typographic conventions
Example
Command
Computer output
User input
Replaceable
Note
Tip
WARNING
CAUTION
http://welcome.hp.com/country/us/en/contact_us.html
Uses
A command name or command phrase, for example ls -a.
Information displayed by the computer.
Indicates commands and text that you type exactly as shown.
The name of a placeholder that you replace with an actual value.
An alert that contains additional or supplementary information.
Provides helpful hints or an alternative method for completing a task.
An alert that calls attention to important information that if not understood or
followed can result in personal injury.
An alert that calls attention to important information that if not understood or
followed can result in data loss, data corruption, or damage to hardware or
software.
Information to collect before contacting HP
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